Conn's Home Plus

★★★☆☆
  • 800 W 15th St Ste B

    Plano, TX 75075

    Map & Directions
  • 972-424-1397

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Awesome appliance and the buying experience has been perfect for me. I am giving this store five out of five stars rating.

5
★★★★★

Awesome appliance and the buying experience has been perfect for me. I am giving this store five out of five stars rating.

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On my anniversary this year I spent almost $3600 on a Samsung top of the line washer and dryer with the bins and extended warranty. The washer was delivered with scratches and the dryer had no drying tray. I signed the delivery slip stating the problems...the delivery guy said that Conn's would call me to replace it. Now it is a month later with numerous hours on the phone and nothing has been done. The store manager said he would replace it if he could...but it would be up to the delivery manager. The delivery manager sent someone out to touch up the scratches but the repair man said he could not repair silver in color! The washer ended up having brown water in the cycles staining my clothes...the normal cycle would not spin the clothes dry. I am at my wits end...the only reason I tried Conn's was because their salesman Caleb stated that Conn's was ALL about service. DO not buy from these folks at all! I have never had worse service in my life. If things improve I will come back to this site and amend this bad rating...

0
★☆☆☆☆

On my anniversary this year I spent almost $3600 on a Samsung top of the line washer and dryer with the bins and extended warranty. The washer was delivered with scratches and the dryer had no drying tray. I signed the delivery slip stating the problems...the delivery guy said that Conn's would call me to replace it. Now it is a month later with numerous hours on the phone and nothing has been done. The store manager said he would replace it if he could...but it would be up to the delivery manager. The delivery manager sent someone out to touch up the scratches but the repair man said he could not repair silver in color! The washer ended up having brown water in the cycles staining my clothes...the normal cycle would not spin the clothes dry. I am at my wits end...the only reason I tried Conn's was because their salesman Caleb stated that Conn's was ALL about service. DO not buy from these folks at all! I have never had worse service in my life. If things improve I will come back to this site and amend this bad rating...

Pros: Nothing

Cons: Sent damaged products and would not send me a new product

.

We needed a washer and dryer for our new home and we could not afford to pay full price. We went to Conn's to see if maybe we could get approved for a washer and dryer. The associate helped us find the models that we liked and what would work for our family. I thought we could get the cheap on in the add but, she convinced me that it wouldn't work for my home. (Ton's of laundry each week.) We were approved right away and they delivered the next day. The delivery people were very polite as well.

PROS: Great prices and they work with bruised credit.
CONS: The adds have cheaper stuff that you might want to get something better.

4
★★★★☆

We needed a washer and dryer for our new home and we could not afford to pay full price. We went to Conn's to see if maybe we could get approved for a washer and dryer. The associate helped us find the models that we liked and what would work for our family. I thought we could get the cheap on in the add but, she convinced me that it wouldn't work for my home. (Ton's of laundry each week.) We were approved right away and they delivered the next day. The delivery people were very polite as well.

PROS: Great prices and they work with bruised credit.
CONS: The adds have cheaper stuff that you might want to get something better.

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