Lux Nail Spa

★★★★☆
  • 800 S Main St Ste 218

    Keller, TX 76248

    Map & Directions
  • 817-741-6589

4.0667 45
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.

Have been a customer since Lux opened! I've gone to several places and am very picky about my nails. Tammi is my girl!

5
★★★★★

Have been a customer since Lux opened! I've gone to several places and am very picky about my nails. Tammi is my girl!

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Business Response:

It's always a pleasure to see you Tanya!
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Best in town! I have been a very loyal customer to this salon since it opened. I take advantage of pedicures, manicures with gel and wax services. So I can comment on them all! Tammi is very attentive, professional and detailed. Tammi makes every appt a positive one going the extra mile. We always have great conversations too! She is always pleasant to all customers including those that are not hers! I never hesitate to refer friends, family members and even strangers that ask! I love going to this salon! On a final note... If there are unhappy customers, even though sometimes people just aren't happy no matter what, Kim steps in and does whatever she can to retain that customer. Excellent Customer Service!!!

5
★★★★★

Best in town! I have been a very loyal customer to this salon since it opened. I take advantage of pedicures, manicures with gel and wax services. So I can comment on them all! Tammi is very attentive, professional and detailed. Tammi makes every appt a positive one going the extra mile. We always have great conversations too! She is always pleasant to all customers including those that are not hers! I never hesitate to refer friends, family members and even strangers that ask! I love going to this salon! On a final note... If there are unhappy customers, even though sometimes people just aren't happy no matter what, Kim steps in and does whatever she can to retain that customer. Excellent Customer Service!!!

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Business Response:

Thank you Rachel. We wouldn't be here if not for great people like you. Keep Tammi on her toes!
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I love this place. They are very personal and take great care of you. My nails always last 3 weeks with the new gel polish. I've been going here since they opened. Now, my husband has been going with me and loves it as well.

5
★★★★★

I love this place. They are very personal and take great care of you. My nails always last 3 weeks with the new gel polish. I've been going here since they opened. Now, my husband has been going with me and loves it as well.

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Business Response:

Thanks for your support! We love Keller. And because of you, we are still here.
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I have been going to Lux Nail Spa for several years now, and I have never found a better place. I have tried many, many places, but Lux is the best. I read the other reviews, and I wondered if they actually went to Lux. Never had a bad experience, even when they were busy, they always have great service. I think some of you people are just trying to be mean. Although I have never had to wait....some people are just never satisfied unless they are the center of attention....get over it. Love your nail spa Kim....your the best.

5
★★★★★

I have been going to Lux Nail Spa for several years now, and I have never found a better place. I have tried many, many places, but Lux is the best. I read the other reviews, and I wondered if they actually went to Lux. Never had a bad experience, even when they were busy, they always have great service. I think some of you people are just trying to be mean. Although I have never had to wait....some people are just never satisfied unless they are the center of attention....get over it. Love your nail spa Kim....your the best.

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Business Response:

Thank you Joyce! I appreciate you being so pleasant every time. It's not work, if you enjoy the company.
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I have been going to this salon for years, and I am completely satisfied with the service I have received. The staff is great, and the atmosphere is relaxing. I frequently receive compliments on my nails and nail designs. If your experience is less than wonderful, bring it to the owner's attention and I believe she will do her best to assure you are satisfied.

5
★★★★★

I have been going to this salon for years, and I am completely satisfied with the service I have received. The staff is great, and the atmosphere is relaxing. I frequently receive compliments on my nails and nail designs. If your experience is less than wonderful, bring it to the owner's attention and I believe she will do her best to assure you are satisfied.

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Business Response:

Thanks for your support Kim. And, you are right! I will do my best to make everyone happy.
.

I just moved to this area and came here looking for a salon based on reviews from insider and yelp. My services was not relaxing I was not pampered which was what I was expecting coming in on a Sunday. Two Sundays ago I walked in without an appointment it was not busy the atmosphere was relaxing I chose my polish and soaked my feet in warm water. Everything was nice until the technician(Hana) that worked on me came along. She was rude and rushing me on picking my pedicure. I didnt even get the one I wanted due to the fact that she said i need major work on my heels. I am guessing it didn't need major work since she didnt work on it for long. I also had a manicure which was a package combo. That was when it went all wrongl. She slaps my hand around I didn't know which hand she wanted since she was in a hurry her face got red like she was mad that I gave her the wrong hand. When she scrubbed my arms she made me bend over in the tub so she can wash it off. Yes the same tub my feet was in. The water splashed all over my pants I'm all wet from my arms to my feet. How can this be relaxing? I am new to Texas but I don't believe this is how pampering is suppose to be. After all this she just took my money and moved on to the next customer. I will not return to this salon ever.

1
★☆☆☆☆

I just moved to this area and came here looking for a salon based on reviews from insider and yelp. My services was not relaxing I was not pampered which was what I was expecting coming in on a Sunday. Two Sundays ago I walked in without an appointment it was not busy the atmosphere was relaxing I chose my polish and soaked my feet in warm water. Everything was nice until the technician(Hana) that worked on me came along. She was rude and rushing me on picking my pedicure. I didnt even get the one I wanted due to the fact that she said i need major work on my heels. I am guessing it didn't need major work since she didnt work on it for long. I also had a manicure which was a package combo. That was when it went all wrongl. She slaps my hand around I didn't know which hand she wanted since she was in a hurry her face got red like she was mad that I gave her the wrong hand. When she scrubbed my arms she made me bend over in the tub so she can wash it off. Yes the same tub my feet was in. The water splashed all over my pants I'm all wet from my arms to my feet. How can this be relaxing? I am new to Texas but I don't believe this is how pampering is suppose to be. After all this she just took my money and moved on to the next customer. I will not return to this salon ever.

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Business Response:

I do apologize for your bad experience, if u felt rushed. I have spoken to your technician and it will definitely not happen again. Thanks for your feedback.
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I do not recommend this place to anyone. My daughter and I just left here and I'm very mad about my services. I was trying to find a new salon to go to and this is not the one. First I asked for the gel coating and I was told they can't do that because it will crack the design. I have had the gel coat and it does not crack it makes the design last longer. Than I have pink polish on my skin and had to clean off when I got home. I had a coupon but left it at home and was not able to use the one on my phone. She wanted me to drive home and come back seriously. She said she did not know what coupons were good.

2
★★☆☆☆

I do not recommend this place to anyone. My daughter and I just left here and I'm very mad about my services. I was trying to find a new salon to go to and this is not the one. First I asked for the gel coating and I was told they can't do that because it will crack the design. I have had the gel coat and it does not crack it makes the design last longer. Than I have pink polish on my skin and had to clean off when I got home. I had a coupon but left it at home and was not able to use the one on my phone. She wanted me to drive home and come back seriously. She said she did not know what coupons were good.

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Business Response:

I'm sorry we were not able to apply the gel topcoat over your regular polish as u wanted. its not recommended. Regular polish is too soft for the gels to adhere to, so when u hit something it will crack the topcoat. We have a third party handle all our coupons and marketing, so we have to follow certain policies with coupons. We definitely honor every coupon that is put out under our name. Sorry about the inconvenience.
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My nail tech that i have been going to for about 15 years, choose to change his career. He was the best and is missed. Now i was off find a new technician. Read some reviews online about Lux and went in to have the fill done. As soon as i sat down in her chair she immediately took a call on her cell phone, no big deal I know these things happen sometime. But this was the worst job that i have ever received, nails were left very thick and the white did not cover the sides of the nail. I will never go back there for nails I have had solar nails for 20 years and have tried many places before I found the one that i stayed with for 15. i hope i do not have to go another 5 years to find a good nail tech. I would advise you go anywhere but Lux unless you do not care about a professional job on your nails.

1
★☆☆☆☆

My nail tech that i have been going to for about 15 years, choose to change his career. He was the best and is missed. Now i was off find a new technician. Read some reviews online about Lux and went in to have the fill done. As soon as i sat down in her chair she immediately took a call on her cell phone, no big deal I know these things happen sometime. But this was the worst job that i have ever received, nails were left very thick and the white did not cover the sides of the nail. I will never go back there for nails I have had solar nails for 20 years and have tried many places before I found the one that i stayed with for 15. i hope i do not have to go another 5 years to find a good nail tech. I would advise you go anywhere but Lux unless you do not care about a professional job on your nails.

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Business Response:

Sorry it didn't work out for you, Sharon. Sometimes its hard to find someone to replace a person you are so use to. Please come back in and give us another chance.
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I haven't had my nails done in a long time. I decided to start getting them done again so I decided to give lux a try. Glad I did. I was 20 min early and they got me right in. My solar nails look amazing ( thanks Mindy) and everyone there was smiling and friendly. I don't know why people complain about the $1 nail kit, just ask for a bottle of water of youre that cheap and call it even lol. I will for sure be going back:)

5
★★★★★

I haven't had my nails done in a long time. I decided to start getting them done again so I decided to give lux a try. Glad I did. I was 20 min early and they got me right in. My solar nails look amazing ( thanks Mindy) and everyone there was smiling and friendly. I don't know why people complain about the $1 nail kit, just ask for a bottle of water of youre that cheap and call it even lol. I will for sure be going back:)

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Business Response:

Thanks for checking us out!
.

I came into Lux nail on Thursday the 26th of May. Got my nails done it went very well.Was happy with the service i got. Then I got a pedicure the lady started doing was very rude her name was nancy i looked through there design book showed nancy witch one i wanted she painted the wrong one. Then gets mad at me for it.I show her again she painted the wrong one again. I tell her never mind just paint it pink. As we were paying KIM asked if every thing was ok we told her no and told her about nancys attitude and being so rude KIM said let me get someone else to draw the design so thank you KIM for fixing the problem and thank you LINDA for doing the design it was beautiful

3
★★★☆☆

I came into Lux nail on Thursday the 26th of May. Got my nails done it went very well.Was happy with the service i got. Then I got a pedicure the lady started doing was very rude her name was nancy i looked through there design book showed nancy witch one i wanted she painted the wrong one. Then gets mad at me for it.I show her again she painted the wrong one again. I tell her never mind just paint it pink. As we were paying KIM asked if every thing was ok we told her no and told her about nancys attitude and being so rude KIM said let me get someone else to draw the design so thank you KIM for fixing the problem and thank you LINDA for doing the design it was beautiful

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Business Response:

I'm sorry about the misunderstanding, but glad that I was able to correct it for you. We appreciate the time you spend with us, so making sure that you are taken care of is never an issue.
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I thought they did a good job. Like previous posts, they are not the most personable, but the results were beautiful. I just wish I had allowed enough time to get a hand painted design. Oh well, next time!

3
★★★★★

I thought they did a good job. Like previous posts, they are not the most personable, but the results were beautiful. I just wish I had allowed enough time to get a hand painted design. Oh well, next time!

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So here soaking there's about 6 people here too also soaking. One worker and I have an appointment, its been 25 min now that I'm soaking still no one have helped me, finally someone here and now it is 9:40 and she is done with my pedicure. Even the girl that was the only one here at 9 isn't done with her customer yet. This is a rip off. The end!

1
★☆☆☆☆

So here soaking there's about 6 people here too also soaking. One worker and I have an appointment, its been 25 min now that I'm soaking still no one have helped me, finally someone here and now it is 9:40 and she is done with my pedicure. Even the girl that was the only one here at 9 isn't done with her customer yet. This is a rip off. The end!

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Business Response:

I sooo apologize for the delay Tammy. Yes u did have an appt at 9 am, when we open on Sat. We always start the day early on Sat. It was one of those weird days...everyone had their own situation and about more than half the staff was late. Each one of our pedicures have an approx time length. Next time if it doesn't meet the time alotted for it, please let me know so I can make things right. Again I'm sorry u were so unhappy. Kim
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I moved her from another state and it is so hard to find a new place to go that you can count on. I had read the reviews of Lux, but tried several places where I live in Hurst. I wasn't satisfied with the quality of work and how the prices kept changing. So I made an appointment and tried Lux. Wow, what a difference! Not only can I speak with and understand the person doing my nails, I wasn't constantly being sold services. I have a low pain threshold when it comes to my nails, and not once did I have to say anything. I was treated very well and she did a wonderful job! I have found my new salon. Thank you!

5
★★★★★

I moved her from another state and it is so hard to find a new place to go that you can count on. I had read the reviews of Lux, but tried several places where I live in Hurst. I wasn't satisfied with the quality of work and how the prices kept changing. So I made an appointment and tried Lux. Wow, what a difference! Not only can I speak with and understand the person doing my nails, I wasn't constantly being sold services. I have a low pain threshold when it comes to my nails, and not once did I have to say anything. I was treated very well and she did a wonderful job! I have found my new salon. Thank you!

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Business Response:

Thanks for giving us a try!
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I have been going to lux nail spa for years now and they are amazing! I have never had a nail spa that I continued to return too until I found them. I love walking in and they know who I am and what I want. I use kim and tammi and they are the BEST! All the techs are good that is just who I use. And for the people with the peoblem of the $1 kit, seriously it is a $1 and they do it to keep things sanitary. So before you write a bad review and say they aren't clean, don't contridict yourself about gripping about what they do it keep their salon clean and sanitary. They have never been anything but nice and clean and I reccommend them to everyone!

5
★★★★★

I have been going to lux nail spa for years now and they are amazing! I have never had a nail spa that I continued to return too until I found them. I love walking in and they know who I am and what I want. I use kim and tammi and they are the BEST! All the techs are good that is just who I use. And for the people with the peoblem of the $1 kit, seriously it is a $1 and they do it to keep things sanitary. So before you write a bad review and say they aren't clean, don't contridict yourself about gripping about what they do it keep their salon clean and sanitary. They have never been anything but nice and clean and I reccommend them to everyone!

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Business Response:

Thanks Lindsay, U r the BEST!
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I've been going to Lux since they opened. I am very picky about my nails and have gone to way too many salons coming out very disappointed but have been loyal to Lux since I started going there. Both Kim and Tammi are great! I've read through many comments and don't agree with them at all. I've never had a rude or unpleasant experience at all. And as far as the comment on the sanitation and paying a $1 for a nail kit that goes home with you, come one people. Think about it, would you want to use the same nail file and buffer as someone with a nail fungus? I keep mine in my car. I have bought gift certificates for my friends and would recommend Lux to anyone!

5
★★★★★

I've been going to Lux since they opened. I am very picky about my nails and have gone to way too many salons coming out very disappointed but have been loyal to Lux since I started going there. Both Kim and Tammi are great! I've read through many comments and don't agree with them at all. I've never had a rude or unpleasant experience at all. And as far as the comment on the sanitation and paying a $1 for a nail kit that goes home with you, come one people. Think about it, would you want to use the same nail file and buffer as someone with a nail fungus? I keep mine in my car. I have bought gift certificates for my friends and would recommend Lux to anyone!

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Business Response:

Thanks Tanya, we always enjoy your company. Thanks for chatting w us on facebook too
.

I LOVE going to Lux Nail Spa! I have gone there for years. They are experts in their business and treat you well. You receive upscale service at a price NO higher than "cut rate" salons. They maintain very high cleanliness standards - I look forward to every visit. Keep up the good work!

5
★★★★★

I LOVE going to Lux Nail Spa! I have gone there for years. They are experts in their business and treat you well. You receive upscale service at a price NO higher than "cut rate" salons. They maintain very high cleanliness standards - I look forward to every visit. Keep up the good work!

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Business Response:

Thanks Mahannah, remember to come visit when you get back
.

I have been coming to Lux Nail Spa for almost 5 years... I have always had great service and been treated very well. I would and DO refer all my friends and family there. All the ladies there are very professional and always willing to work with my schedule.

Thanks Lux Nail Spa for all you do... You all are fabulous!!!!

Paige

5
★★★★★

I have been coming to Lux Nail Spa for almost 5 years... I have always had great service and been treated very well. I would and DO refer all my friends and family there. All the ladies there are very professional and always willing to work with my schedule.

Thanks Lux Nail Spa for all you do... You all are fabulous!!!!

Paige

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Business Response:

Thanks Paige! We are here to make you fabulous!
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I have been going to Lux Nail Spa for about 4 years now and I have always been happy with the work that they do. Tammi is the tech that currently does my nails but I have also used other techs before I started booking appointments with her. I have always had the best experience with Lux. They are very friendly and always so sanitary and the spa area is very clean too. Cleanliness was a concern for me since I am diabetic and I have been very impressed. I have tried other Nail Spas and have never been as satisfied as I am with Lux. I have pedis and manis done here and am currently having the New OPI Axxium gel polish applied because it makes my own nails stronger. I love it! I think that Lux Nail Spa ROCKS!

5
★★★★★

I have been going to Lux Nail Spa for about 4 years now and I have always been happy with the work that they do. Tammi is the tech that currently does my nails but I have also used other techs before I started booking appointments with her. I have always had the best experience with Lux. They are very friendly and always so sanitary and the spa area is very clean too. Cleanliness was a concern for me since I am diabetic and I have been very impressed. I have tried other Nail Spas and have never been as satisfied as I am with Lux. I have pedis and manis done here and am currently having the New OPI Axxium gel polish applied because it makes my own nails stronger. I love it! I think that Lux Nail Spa ROCKS!

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Business Response:

You ROCK! Of course we always try our best to make your day.
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I've been going to Lux Nail Spa for almost 5 years and love it! All of the girls there are very professional and do great work. I just started getting the Axiom manicures and get so many compliments. All of my coworkers are jealous of my beautiful mani and pedi's!

5
★★★★★

I've been going to Lux Nail Spa for almost 5 years and love it! All of the girls there are very professional and do great work. I just started getting the Axiom manicures and get so many compliments. All of my coworkers are jealous of my beautiful mani and pedi's!

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Business Response:

Thanks for your support Donna :)
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I do agree with Regina, when this place first open we all love it, our church and entire community give them business. Service was great, and customer service A+. Then we notice they were getting busy so more techs started coming in, and that was when bad service start to build. We were in on Friday and now they add more pedicure to menu but it was not worth the money and she cut my toe I hope I won't catch anything. My nail person seem so angry, and spoke a different language the whole time to her co worker. I felt awkward the whole time.

1
★☆☆☆☆

I do agree with Regina, when this place first open we all love it, our church and entire community give them business. Service was great, and customer service A+. Then we notice they were getting busy so more techs started coming in, and that was when bad service start to build. We were in on Friday and now they add more pedicure to menu but it was not worth the money and she cut my toe I hope I won't catch anything. My nail person seem so angry, and spoke a different language the whole time to her co worker. I felt awkward the whole time.

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Business Response:

Sorry to hear that.. Please accept my apologies for your bad experience. At least I know from your review and it will be addressed.
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When Lux Nail Spa first opened it was spectacular. The attention and service was just excellent, but as with many nail spas service quickly went downhill. The pedicure that used to last 45 minutes became a quick in and out 20 minute experience. I gave it a few shots but service never quite picked up. Oh and they sell you a nail kit for only $1.00 for sanitary purposes, but you have to remember to bring it back or pay the $1.00 again. Seems to me to be another way to squeeze money rather than their concern for being sanitary.

2
★★☆☆☆

When Lux Nail Spa first opened it was spectacular. The attention and service was just excellent, but as with many nail spas service quickly went downhill. The pedicure that used to last 45 minutes became a quick in and out 20 minute experience. I gave it a few shots but service never quite picked up. Oh and they sell you a nail kit for only $1.00 for sanitary purposes, but you have to remember to bring it back or pay the $1.00 again. Seems to me to be another way to squeeze money rather than their concern for being sanitary.

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Business Response:

sorry...restaffing We have had a lot of staffing problems and had to let go of the ones that were not up to par and still training new ones. I apologize for the bad pedi u got, I have addressed alot of the concerns that I hear. As for the nail kits, it cost us $2.50 for everything that goes in ur sanitation kits. So in order to keep our prices low when all our costs are rising, we ask our clients to bring it w them or purchase another one for just $1.00
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I came and got a pedicure Saturday but I've been coming to Lux for awhile now, I stop because my nail tech keep leaving, I like the clean and friendly place so I went with someone else,all of a sudden I see my technician come back I felt weird for going to someone else, then my new one leaves so I took my nails off, I love the solar nails here but I'm starting to feel skeptical. I am glad they let go some of the old workers, they were rude and unfriendly, being on the phone when you're working is a thumbs down, and my I add the fashion statement in here looks more like a night club, very unprofessional . Overall you do get your services done right here its just the workers. Great customer service is a plus for me.

3
★★★☆☆

I came and got a pedicure Saturday but I've been coming to Lux for awhile now, I stop because my nail tech keep leaving, I like the clean and friendly place so I went with someone else,all of a sudden I see my technician come back I felt weird for going to someone else, then my new one leaves so I took my nails off, I love the solar nails here but I'm starting to feel skeptical. I am glad they let go some of the old workers, they were rude and unfriendly, being on the phone when you're working is a thumbs down, and my I add the fashion statement in here looks more like a night club, very unprofessional . Overall you do get your services done right here its just the workers. Great customer service is a plus for me.

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Business Response:

Thanks for the heads up... We have had some staffing problems...good and bad ones, but please, don't feel weird. I have addressed all ur issues and hope that ur nest experience is a great one!
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Just visited for the first time. The greeting was welcoming and I was taken care of right away. I chose a manicure and pedicure from the menu and it was very nice. The massaging chair was great and we shared small talk. My nails look fabulous and my skin is soft and smooth. For the basic treatment and my own nail kit (for $1.00) the total was $41. A fair price for the prompt friendly service. The foot bath was disinfected and several other sanitary procedures were followed. Mindy was great. I will happily return.

4
★★★★☆

Just visited for the first time. The greeting was welcoming and I was taken care of right away. I chose a manicure and pedicure from the menu and it was very nice. The massaging chair was great and we shared small talk. My nails look fabulous and my skin is soft and smooth. For the basic treatment and my own nail kit (for $1.00) the total was $41. A fair price for the prompt friendly service. The foot bath was disinfected and several other sanitary procedures were followed. Mindy was great. I will happily return.

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Business Response:

Thanks for giving us a try. Sanitation is very important to us. Protecting both our client and technicians.
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I'm very impressed with their customer service. I have been there for only three visits in the last 4 months. But the service is has been excellent every time, I have been there.
So I have reasonable expectation that the service will be just a good or better than before. I have been fortunate to have the same technician (Linda) each time and she is very nice and makes me feel comfortable, and the whole health spa experience wonderful. I highly recommend this place. I also like the idea they take walk-ins. No hassle and no fuss.

Re: manicures and pedicures

5
★★★★★

I'm very impressed with their customer service. I have been there for only three visits in the last 4 months. But the service is has been excellent every time, I have been there.
So I have reasonable expectation that the service will be just a good or better than before. I have been fortunate to have the same technician (Linda) each time and she is very nice and makes me feel comfortable, and the whole health spa experience wonderful. I highly recommend this place. I also like the idea they take walk-ins. No hassle and no fuss.

Re: manicures and pedicures

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Business Response:

Kim Thanks for your support Bob.
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I will never go back. They ruined my daughter's birthday because of their rudeness. I did go several times before that, even though I felt their customer service needed work. However, after making an appointment for myself and my daughter and then being made to wait for 45 minutes before my daughter ever got her pedicure, and then NEVER being smiled at by either technician, I won't ever be back. It was absolutely terrible.

Let me add in response to Kim's response: 1. we were the first appointment of the day - other technicians were there doing nothing - I thought maybe our technician was going to do both - no, they waited until someone else came in...about 45 minutes later.
It was a deliberate rudeness - perhaps because we were running 5 minutes late? even though I have waited way over that for an "appointment" - I have no idea - later the same people were yucking it up with other customers - still monosyllable and no smiles for us - I am not a rude person, have never not tipped well, and was treated again, with what felt like deliberate rudeness -
They were aware when I made the appointment that it was special and for my daughter's birday - It was truly unforgiveable - may I suggest to other people to try Skyline on North Tarrant

1
★☆☆☆☆

I will never go back. They ruined my daughter's birthday because of their rudeness. I did go several times before that, even though I felt their customer service needed work. However, after making an appointment for myself and my daughter and then being made to wait for 45 minutes before my daughter ever got her pedicure, and then NEVER being smiled at by either technician, I won't ever be back. It was absolutely terrible.

Let me add in response to Kim's response: 1. we were the first appointment of the day - other technicians were there doing nothing - I thought maybe our technician was going to do both - no, they waited until someone else came in...about 45 minutes later.
It was a deliberate rudeness - perhaps because we were running 5 minutes late? even though I have waited way over that for an "appointment" - I have no idea - later the same people were yucking it up with other customers - still monosyllable and no smiles for us - I am not a rude person, have never not tipped well, and was treated again, with what felt like deliberate rudeness -
They were aware when I made the appointment that it was special and for my daughter's birday - It was truly unforgiveable - may I suggest to other people to try Skyline on North Tarrant

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Business Response:

Kim I sincerely apologize for your experience. With the nature of our business, we sometimes get delayed trying to please each client, and it drags over another appt time. We would NEVER have a client wait, adult or child, if there are techs available.Unless u saw me, I don't do pedicures. Our business is commission based, so if we do NOTHING, we make NOTHING. I take our reviews very seriously & have looked thru the appt book in Feb & March. I don't see any appts under Beatrice or for 2 pedis( 1 adult, 1 kid) as our first appt at all. There are several Lux Nails, I hope u made your appt and came to the right salon. So, if u give me the date u came in, and which location, i can try to sort this out. It's so unbelievable that this happened at our salon. I apologize if u had a bad experience at the salon you went to.
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What a great place! Got my nails and a pedicure earlier this week, and returned today for my daughters to have their own mani/pedi treatments as a treat. They where very friendly and we all had a great time. I will certainly go back again!

5
★★★★★

What a great place! Got my nails and a pedicure earlier this week, and returned today for my daughters to have their own mani/pedi treatments as a treat. They where very friendly and we all had a great time. I will certainly go back again!

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I have been going there since they opened. They are friendly, professional and very neat and clean. They go the extra mile with sanitation, and services. I would highly recommend them to anyone. Brenda M.

5
★★★★★

I have been going there since they opened. They are friendly, professional and very neat and clean. They go the extra mile with sanitation, and services. I would highly recommend them to anyone. Brenda M.

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.

I was just nail salon hopping since I didn't live in the area I only come here because I work close by, and let me tell you how amazed I am! For Christmas I came in got just the regular manicure and pedicure nothing fancy just to see how it is. OMG it was only $35! The best part was I was convinced to get a snow flake and snowman on my toes and I was WHOA I even took a picture of my toes and post it on facebook and I never had so many views in just one day! The stones they put on even stayed on til today.(yes I'm over due) They were a bit crowded but it was worth the wait. Even my co workers ended up going there. Some workers were friendly, maybe they were tired. The designer was amazing and she did it so fast I think theres only one designer my pedicurist didn't put on my design but she was so kind. They have wine! Refillable because I had doubles.

5
★★★★★

I was just nail salon hopping since I didn't live in the area I only come here because I work close by, and let me tell you how amazed I am! For Christmas I came in got just the regular manicure and pedicure nothing fancy just to see how it is. OMG it was only $35! The best part was I was convinced to get a snow flake and snowman on my toes and I was WHOA I even took a picture of my toes and post it on facebook and I never had so many views in just one day! The stones they put on even stayed on til today.(yes I'm over due) They were a bit crowded but it was worth the wait. Even my co workers ended up going there. Some workers were friendly, maybe they were tired. The designer was amazing and she did it so fast I think theres only one designer my pedicurist didn't put on my design but she was so kind. They have wine! Refillable because I had doubles.

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Happy with Lux Nail Spa. I moved here recently from Miami, Fl, I was in desperate need of finding a nail tech, I heard about Lux Nails from a co-worker. I was having pink and white nails done. i was very happy with the outcome and surprised that the nails stayed on with no breakage for over one month. I am extremely picky with salons, but I highly recommend it to anyone that is looking for a friendly, professional and sanitized nail salon.

5
★★★★★

Happy with Lux Nail Spa. I moved here recently from Miami, Fl, I was in desperate need of finding a nail tech, I heard about Lux Nails from a co-worker. I was having pink and white nails done. i was very happy with the outcome and surprised that the nails stayed on with no breakage for over one month. I am extremely picky with salons, but I highly recommend it to anyone that is looking for a friendly, professional and sanitized nail salon.

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.

I would like to buy a pedicure for my wife, but I can't get anyone to answer the phone. I just checked the hours of operation and they are supposedly OPEN. How frustrating! I can't even leave a message, it just rings 5 times, then a busy signal.
Customer service sometimes starts before you even walk in. if this is how they want to run a business it is their choice. I guess I'll move on and find someone willing to answer the phone and take my business.

1
★☆☆☆☆

I would like to buy a pedicure for my wife, but I can't get anyone to answer the phone. I just checked the hours of operation and they are supposedly OPEN. How frustrating! I can't even leave a message, it just rings 5 times, then a busy signal.
Customer service sometimes starts before you even walk in. if this is how they want to run a business it is their choice. I guess I'll move on and find someone willing to answer the phone and take my business.

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Business Response:

Wrong number...bad review? Apparently when insiderpages.com updated our business they put in the wrong number. I just spoke to you on my personal line and gave you the correct number, and you seriously gave us a bad review because of this mistake...that's not very fair. However, the number is corrected now. It's (817)741-6589 (6LUX). And thanks for coming in to purchase that gift for your wife. We appreciate your business.
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I've been going to Lux Nail spa for over 3 years now. I love the place, friendly, nice I didn't even know about this site until they told me theres coupons on here!!! Friendly clean nice enviroment. They even have cleaning sheets to fill out when ever they are done with my pedicure. They have over 5 different pedicures my fav is milk and honey makes your feet so soft! I go to the same girl all the time so I get the same great experience, highly recommended!

5
★★★★★

I've been going to Lux Nail spa for over 3 years now. I love the place, friendly, nice I didn't even know about this site until they told me theres coupons on here!!! Friendly clean nice enviroment. They even have cleaning sheets to fill out when ever they are done with my pedicure. They have over 5 different pedicures my fav is milk and honey makes your feet so soft! I go to the same girl all the time so I get the same great experience, highly recommended!

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Business Response:

Thanks for your support! Thanks Mary, It's important to us that our clients feel safe and comfortable when they come in. Thank you for noticing the extra steps we do to ensure our cleanliness with the sanitation logs.
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Sorry this really isn't a review..I added new pictures, but we love to hear feedback from our clients. It helps us try to improve and meet your expectations

2
★★★★★

Sorry this really isn't a review..I added new pictures, but we love to hear feedback from our clients. It helps us try to improve and meet your expectations

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I received a pedicure as well as a manicure with solar nails. The service was very good and emplyees were very nice. The massage chairs made the pedicure very relaxing.

4
★★★★☆

I received a pedicure as well as a manicure with solar nails. The service was very good and emplyees were very nice. The massage chairs made the pedicure very relaxing.

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.

my daughter recently gave me gift certificate to lux nail spa. it was more than i imagine. they were so wonderful and nice, especially the lady that worked on me. i believe her name was Tammi. she did such a wonderful job on my feet. her designs are amazing. she took her time and my message felt so good i almost fail asleep! thanks tammi

5
★★★★★

my daughter recently gave me gift certificate to lux nail spa. it was more than i imagine. they were so wonderful and nice, especially the lady that worked on me. i believe her name was Tammi. she did such a wonderful job on my feet. her designs are amazing. she took her time and my message felt so good i almost fail asleep! thanks tammi

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Business Response:

Great to hear.. We love to hear great experiences...thanks for the good words about Tammi.
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I have had my nails done here since they first opened and have never been disappointed. Very friendly, personable service. They know their stuff, enjoy what they do, and care about their clients. Very relaxing environment with extra perks you won't find elsewhere. Complimentary drinks, message chairs, paraffin wax dip, hand message, and awesome nail art! They also offer eyebrow, bikini, etc. waxing and do a great job. This is THE place to go for manicures, pedicures, and waxing.

5
★★★★★

I have had my nails done here since they first opened and have never been disappointed. Very friendly, personable service. They know their stuff, enjoy what they do, and care about their clients. Very relaxing environment with extra perks you won't find elsewhere. Complimentary drinks, message chairs, paraffin wax dip, hand message, and awesome nail art! They also offer eyebrow, bikini, etc. waxing and do a great job. This is THE place to go for manicures, pedicures, and waxing.

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Business Response:

Thanks! We always appreciate you Thanks for the review...we try to add the little extras to set us apart from the rest.
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Lux is the best and most-reasonably priced nail salon in Keller! They have great pedicures and are very friendly. It's best to get an appointment on a Saturday, however.

4
★★★★☆

Lux is the best and most-reasonably priced nail salon in Keller! They have great pedicures and are very friendly. It's best to get an appointment on a Saturday, however.

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Business Response:

Thanks to all our valued clients! I would like to thank everyone for taking time to give us these great reviews. Thanks for keeping us in business through these hard economic times!
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I love this place....They are very friendly and do a GREAT job!!! I have tried many nail spa and being a nail tech. my self ...I would really recommend LUX NAILS to any one!! All the nail techs in Lux Nails do a GREAT job! Oh, nails art....not a question, it looks GREAT! Thanks Tammie I LOVE YOUR WORK!!

5
★★★★★

I love this place....They are very friendly and do a GREAT job!!! I have tried many nail spa and being a nail tech. my self ...I would really recommend LUX NAILS to any one!! All the nail techs in Lux Nails do a GREAT job! Oh, nails art....not a question, it looks GREAT! Thanks Tammie I LOVE YOUR WORK!!

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Business Response:

Thanks Tiffiney!
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Lux Nail Spa is spectacular. The staff is very friendly and they do a wonderful job. Pedicures are very relaxing and the polish lasts a very long time without chipping or needing touch ups. I would highly recommend Lux Nail Spa for the service and value.

4
★★★★☆

Lux Nail Spa is spectacular. The staff is very friendly and they do a wonderful job. Pedicures are very relaxing and the polish lasts a very long time without chipping or needing touch ups. I would highly recommend Lux Nail Spa for the service and value.

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Business Response:

Thanks for the positive review!
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The service at LUX is fantastic. I love getting my nails done and the people are friendly and professional and my nails always last for the longest time. I would reccomend anyone who wants to get their nails done to visit LUX Nails.

4
★★★★☆

The service at LUX is fantastic. I love getting my nails done and the people are friendly and professional and my nails always last for the longest time. I would reccomend anyone who wants to get their nails done to visit LUX Nails.

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Business Response:

Thats the best compliment we can receive...thank u!
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Lux Nails Spa is the cleanest spa I have ever been to. The staff is wonderful, and I have never been disappointed! Extremely soothing and relaxing environment! I definitely recommend this salon. GREAT!!!

5
★★★★★

Lux Nails Spa is the cleanest spa I have ever been to. The staff is wonderful, and I have never been disappointed! Extremely soothing and relaxing environment! I definitely recommend this salon. GREAT!!!

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Business Response:

We do strive to the best for our clients. We use pipeless spas and everything is sealed and sterilzed in an autoclave, like the dentist offices!
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The staff here is the Best! They're friendly and they speak perfect English so you get it done right. Their price is the same if not less than others around there but they have extra perks unlike others salons that just do your nails and take your money. The paraffin wax comes with each hand service, then they wrap your hands in a warm towel and massage with lotion...and it's all included!

5
★★★★★

The staff here is the Best! They're friendly and they speak perfect English so you get it done right. Their price is the same if not less than others around there but they have extra perks unlike others salons that just do your nails and take your money. The paraffin wax comes with each hand service, then they wrap your hands in a warm towel and massage with lotion...and it's all included!

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Business Response:

Thanks Tammy, I enjoy the relationship we have built through the years
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I liked it a lot when I went there the first time.
When I went there the second time,they didn't do what I ask them to do and still charged me.
I don't like how they greeted me from the first time,maybe because I'm Asian too that they were acted that way?I don't know.
I am not going back there again.Well,it's not like they gonna loose there job by loosing me.

2
★★☆☆☆

I liked it a lot when I went there the first time.
When I went there the second time,they didn't do what I ask them to do and still charged me.
I don't like how they greeted me from the first time,maybe because I'm Asian too that they were acted that way?I don't know.
I am not going back there again.Well,it's not like they gonna loose there job by loosing me.

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Business Response:

Sorry you were unhappy! I'm sorry you had a bad experience. But please..if you do decide to give us another chance, let me know if something's not done to your liking so I can have it corrected before you leave. Kim
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I am extremely picky and will hop from salon to salon till I find one I like. I just moved to N Fort Worth from Houston and this was the second salon I went to. They are reasonably priced for everything that you get, friendly and they are open late on Fridays (which I love!). I see no need to look any further and will continue to come here!

4
★★★★☆

I am extremely picky and will hop from salon to salon till I find one I like. I just moved to N Fort Worth from Houston and this was the second salon I went to. They are reasonably priced for everything that you get, friendly and they are open late on Fridays (which I love!). I see no need to look any further and will continue to come here!

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I have searched far and wide for a salon closer to where I live in West Fort Worth, but I keep returning to Lux Spa in Keller. I moved from Keller in June, but there is no comparison to the work and the service. It is a little more expensive than the local anonymous chop shop in the strip shopping centers, but their work is second to none. They all speak very good english which helps the customer know that their expectations will be understood and met. They even give the hot wax treatment with all fills and manicures! I recommend them very highly!

5
★★★★★

I have searched far and wide for a salon closer to where I live in West Fort Worth, but I keep returning to Lux Spa in Keller. I moved from Keller in June, but there is no comparison to the work and the service. It is a little more expensive than the local anonymous chop shop in the strip shopping centers, but their work is second to none. They all speak very good english which helps the customer know that their expectations will be understood and met. They even give the hot wax treatment with all fills and manicures! I recommend them very highly!

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I went to Lux Nail Spa the first week it was open. The salon is spotless clean. I told the owner I was concerned about sanitation so she took the time to show me the drains on the Pedicure Spas and exactly how they clean and disinfect. The people who work here are also wonderful. They speak English, which is a plus for me, and they all have a great sense of humor, which is so important to me. I plan on continuing to go to Lux Nail Spa......

5
★★★★★

I went to Lux Nail Spa the first week it was open. The salon is spotless clean. I told the owner I was concerned about sanitation so she took the time to show me the drains on the Pedicure Spas and exactly how they clean and disinfect. The people who work here are also wonderful. They speak English, which is a plus for me, and they all have a great sense of humor, which is so important to me. I plan on continuing to go to Lux Nail Spa......

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Message from Lux Nail Spa

Thanks for voting Lux Nailspa Keller citizen's "Best of the Best 2011"! We are proud to be open since 2005 thanks to support & trust of all our loyal clients! The best compliment we can receive is when you recommend us to your friends and family! Become a fan of Lux Nailspa on facebook. Get the latest news and promos when you check in on Yelp and facebook!

More about Lux Nail Spa

Voted Keller Citizen's "Best of the Best 2011" We specialize in Axxium gels, Shellac, Gelish, Solar nails, Colored & acrylic nails, manicures & natural nail care. Spa Pedicures, waxing & hair removal. Permanent eyelash extensions

 

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