MasterTech Auto

★★★★☆
  • 900 B West 15th Street

    Plano, TX 75075

    Map & Directions
  • 972-578-1841

About MasterTech Auto

Categories
  • Automotive
  • Automotive Repair

Automotive

Automotive
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My son took his car to Master tech for a simple state inspection. We left the car and went to run an errand, and we were called by MasterTech short time later and told the car did not pass inspection but that they could not tell us why the car failed. We asked how do we resolve the problem and they said they didn't know nor could they tell us how what needed to fixed on the car for it to pass inspection. They just said drive it around and maybe it'll pass the next time. This is ridiculous...the car fails inspection and you are authorized to perform inspections by the state but you can't give us a specific reason for the failure? They also have an annoying habit of trying to make you think they are doing you YOU a favor at this shop when really you are already PAYING for whatever service they are performing. DO NOT GO TO THIS SHOP. THEY ARE NOT HELPFUL and DIFFICULT TO WORK WITH!!!!

1
★☆☆☆☆

My son took his car to Master tech for a simple state inspection. We left the car and went to run an errand, and we were called by MasterTech short time later and told the car did not pass inspection but that they could not tell us why the car failed. We asked how do we resolve the problem and they said they didn't know nor could they tell us how what needed to fixed on the car for it to pass inspection. They just said drive it around and maybe it'll pass the next time. This is ridiculous...the car fails inspection and you are authorized to perform inspections by the state but you can't give us a specific reason for the failure? They also have an annoying habit of trying to make you think they are doing you YOU a favor at this shop when really you are already PAYING for whatever service they are performing. DO NOT GO TO THIS SHOP. THEY ARE NOT HELPFUL and DIFFICULT TO WORK WITH!!!!

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Solid dependable place. Prices are fair. What makes this business stand out is that they do not invent extra jobs to pump up the price. Indeed if a new part is needed, they try to source a reconditioned part and then offer you the option of reducing the repair cost further.

5
★★★★★

Solid dependable place. Prices are fair. What makes this business stand out is that they do not invent extra jobs to pump up the price. Indeed if a new part is needed, they try to source a reconditioned part and then offer you the option of reducing the repair cost further.

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Been there 3 times this year and they're always reasonably priced (once they even helped us out for free with a problem!) They are totally honest. Only criticism is that you have to call them, even if they say they'll call you. So just call them for updates and they are totally helpful nice people.

4
★★★★☆

Been there 3 times this year and they're always reasonably priced (once they even helped us out for free with a problem!) They are totally honest. Only criticism is that you have to call them, even if they say they'll call you. So just call them for updates and they are totally helpful nice people.

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Notably good service experience. Frist time I found an honest auto repair shop Honest service and very friendly. The mechanics actually come out to explain what they find. I went in for shocks and an alignment and shocks they told me all I needed was an alignment that the shocks were fine. I tell all my friends about Mastertech Customer for life

5
★★★★★

Notably good service experience. Frist time I found an honest auto repair shop Honest service and very friendly. The mechanics actually come out to explain what they find. I went in for shocks and an alignment and shocks they told me all I needed was an alignment that the shocks were fine. I tell all my friends about Mastertech Customer for life

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NTB replaced my spark plugs and cross-threaded one of the plugs. My wife was driving the truck when the plug blew out of the head, creating a major issue. I took the truck back to NTB, but they did not have the capability to do the fix. So, I went to Bankston Ford in Frisco, who wanted to replace the head for $4,000.

I called Mastertech and told them the situation. The owner wasn't clear what the answer would be, but they wanted to look at the truck.

I had the truck towed to Mastertech and later that day I received a call telling me that they could do a helicoil and it would cost me $230 dollars.

1.5 years later, and my truck runs great and it didn't cost me $4,000.

Lessons learned:

1. Don't go to NTB - they put the wrong spark plugs in the truck (performance vs. stock) and cross-threaded the plug.
2. Don't go to NTB - they didn't take ownership of their mistake.
3. Don't go to Bankston - they are notorious for wanting to replace things instead of fixing the issue (they wanted to replace my Air-Ride system for $1,500 dollars, when the fix was a 5 dollar clamp).

4. Trust Matertech - I've been going to them for 2 years now and they're honest and straight forward. They never add things to the list of problems and will always call you if they find something that needs a look at.

It's so difficult in finding people that you can blindly trust in the autocare industry. I trust these guys whole heartedly.

Finally, they also referred me to a transmission shop who were also very honest. The transmission shop could have charged me $2,000 dollars for a overhaul, and instead, they told me about a manufacturer recall that saved me that money.

Honest people doing business with honest people.

Good luck!

5
★★★★★

NTB replaced my spark plugs and cross-threaded one of the plugs. My wife was driving the truck when the plug blew out of the head, creating a major issue. I took the truck back to NTB, but they did not have the capability to do the fix. So, I went to Bankston Ford in Frisco, who wanted to replace the head for $4,000.

I called Mastertech and told them the situation. The owner wasn't clear what the answer would be, but they wanted to look at the truck.

I had the truck towed to Mastertech and later that day I received a call telling me that they could do a helicoil and it would cost me $230 dollars.

1.5 years later, and my truck runs great and it didn't cost me $4,000.

Lessons learned:

1. Don't go to NTB - they put the wrong spark plugs in the truck (performance vs. stock) and cross-threaded the plug.
2. Don't go to NTB - they didn't take ownership of their mistake.
3. Don't go to Bankston - they are notorious for wanting to replace things instead of fixing the issue (they wanted to replace my Air-Ride system for $1,500 dollars, when the fix was a 5 dollar clamp).

4. Trust Matertech - I've been going to them for 2 years now and they're honest and straight forward. They never add things to the list of problems and will always call you if they find something that needs a look at.

It's so difficult in finding people that you can blindly trust in the autocare industry. I trust these guys whole heartedly.

Finally, they also referred me to a transmission shop who were also very honest. The transmission shop could have charged me $2,000 dollars for a overhaul, and instead, they told me about a manufacturer recall that saved me that money.

Honest people doing business with honest people.

Good luck!

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1 out of 1 people found this review helpful.

.

Master Tech may have $100,000 worth ot tools and diagonstic equipment but their employees have little technical knowledge and do not know how to use any of it. It took them four days to bleed my ABS brakes and never bled them correctly. Yet they still charged me $100.00 and accomplished NOTHING. Take your vehicle somewhere else. Don't let the ASE sign fool you...it means nothing.

1
★☆☆☆☆

Master Tech may have $100,000 worth ot tools and diagonstic equipment but their employees have little technical knowledge and do not know how to use any of it. It took them four days to bleed my ABS brakes and never bled them correctly. Yet they still charged me $100.00 and accomplished NOTHING. Take your vehicle somewhere else. Don't let the ASE sign fool you...it means nothing.

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These guys are really good. I used to go to the dealer but they were very pricey and need the car for two days. Mastertech got the work done for a lot less in the same day

Tim P

5
★★★★★

These guys are really good. I used to go to the dealer but they were very pricey and need the car for two days. Mastertech got the work done for a lot less in the same day

Tim P

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First shop I have ever been to where they did not try to rip me off. They told me it would be $200 to fix my car. When I went to pick it up it was only $160. They told me the part was less then they expected it to be. I tell everyone about these guys.

5
★★★★★

First shop I have ever been to where they did not try to rip me off. They told me it would be $200 to fix my car. When I went to pick it up it was only $160. They told me the part was less then they expected it to be. I tell everyone about these guys.

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.

The auto repair shop is good with all possible tools for checking and repair. They are sound technical people to check the issues in your car. There prices are lower can standard name brand repair shops. Service is timely and satisfactory. They check the problems for free is you are ready to get it corrected by them else they are going to charge around 37.50$.

PROS: Technically Sound, Quick Service
CONS: Need to pay for checkup

3
★★★☆☆

The auto repair shop is good with all possible tools for checking and repair. They are sound technical people to check the issues in your car. There prices are lower can standard name brand repair shops. Service is timely and satisfactory. They check the problems for free is you are ready to get it corrected by them else they are going to charge around 37.50$.

PROS: Technically Sound, Quick Service
CONS: Need to pay for checkup

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