Precision Body Shop & Detail San Rafael

★★★☆☆
  • 623 Irwin St

    San Rafael, CA 94901

    Map & Directions
  • 415-456-8900

About Precision Body Shop & Detail San Rafael

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Automotive

Automotive
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I just had my 2007 Toyota Prius "detailed" to get it ready to sell. They made arrangements to fix a door ding and when we picked up the car, it looked like new. I put it up for sale and the first person that looked at it paid my full asking price. I owe some part of that to the hard working crew at Precision.

5
★★★★★

I just had my 2007 Toyota Prius "detailed" to get it ready to sell. They made arrangements to fix a door ding and when we picked up the car, it looked like new. I put it up for sale and the first person that looked at it paid my full asking price. I owe some part of that to the hard working crew at Precision.

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If I could my star rating would be negative ten. Over a year ago my husband had my Sebring convertible detailed by Precision Auto Detail in San Rafael as a birthday present. When I picked up my car the same day at the close of business my entire window defrosting system no longer worked and I had to drive home with all the windows rolled down in the frigid December rain. I returned the following morning and the manager drove my car to a local repair shop, where they were able to fix the front window defroster. The rear window, however, proved more problematical and after three more failed attempts to solder the defroster coils embedded in the glass the manager finally reported the incident to the owner. The owner acknowledged the rear window would have to be replaced, and more months elapsed as they tried to find a deal on the estimated $1300 repair. Eleven months later they took my car to the Serramonte Chyrsler dealership, where they soldered it yet again. A few weeks later I realized only half the window was defrosting, and told the owner I wanted to be made whole, get this year long aggravating ordeal behind me and have them do the right thing and fix my car. After a year of footdragging they now told me they'd allegedly learned the window on my particular model might be defective (even though I'd bought the car new and had zero history of problems with this until they detailed my car) and would only pay for half of the repair. Since then they've refused to return my calls, and I have no other recourse but to pay for the repair myself and sue them in Small Claims Court. Based on the above miserable "customer service" experience, I would urge everyone to NEVER LET THEM TOUCH YOUR CAR!!!

1
★☆☆☆☆

If I could my star rating would be negative ten. Over a year ago my husband had my Sebring convertible detailed by Precision Auto Detail in San Rafael as a birthday present. When I picked up my car the same day at the close of business my entire window defrosting system no longer worked and I had to drive home with all the windows rolled down in the frigid December rain. I returned the following morning and the manager drove my car to a local repair shop, where they were able to fix the front window defroster. The rear window, however, proved more problematical and after three more failed attempts to solder the defroster coils embedded in the glass the manager finally reported the incident to the owner. The owner acknowledged the rear window would have to be replaced, and more months elapsed as they tried to find a deal on the estimated $1300 repair. Eleven months later they took my car to the Serramonte Chyrsler dealership, where they soldered it yet again. A few weeks later I realized only half the window was defrosting, and told the owner I wanted to be made whole, get this year long aggravating ordeal behind me and have them do the right thing and fix my car. After a year of footdragging they now told me they'd allegedly learned the window on my particular model might be defective (even though I'd bought the car new and had zero history of problems with this until they detailed my car) and would only pay for half of the repair. Since then they've refused to return my calls, and I have no other recourse but to pay for the repair myself and sue them in Small Claims Court. Based on the above miserable "customer service" experience, I would urge everyone to NEVER LET THEM TOUCH YOUR CAR!!!

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More about Precision Body Shop & Detail San Rafael

From the simple car wash to the complete detailng service, Precision Body Shop & Detail can make your vehicle look new again.

 

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