Verizon

★★★☆☆
  • 4421 Six Forks Rd Suite 120

    Raleigh, NC 27609

    Map & Directions
  • 919-785-2801

About Verizon

Categories
  • Cell Phones
  • Consumer Electronics Stores
Details
  • Verizon
Hours
M-Sa 10am-8pm, Su 12pm-6pm
Languages
  • English

Communications & Utilities

Communications & Utilities
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T & W Wireless

2821 Brentwood Rd Raleigh, NC

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Sprint

5911 Poyner Village Pkwy 101 Raleigh, IL

2.6667 3
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.

I went in as a Sprint customer and they worked hard to sell me two new phones and a new plan, it seemed like a good deal. My wife and I signed up. I was in two days later to verify my corp discount and reminded him about the account credits. Then when our bill came the promised credits were not applied and the bill was twice what we were told it would be. I went in to discuss our issue with someone, but was told that only the person I spoke with originally because the credits promised have to come off of his sales. I was told I should send him an e-mail. 7 days later still no respone to e-mail and I have left messages at the store, but no response there either. I work out of town and will end up have to pay the overcharged bill because our sales rep didn't keep up his end of the bargin and is now unreachable.

1
★☆☆☆☆

I went in as a Sprint customer and they worked hard to sell me two new phones and a new plan, it seemed like a good deal. My wife and I signed up. I was in two days later to verify my corp discount and reminded him about the account credits. Then when our bill came the promised credits were not applied and the bill was twice what we were told it would be. I went in to discuss our issue with someone, but was told that only the person I spoke with originally because the credits promised have to come off of his sales. I was told I should send him an e-mail. 7 days later still no respone to e-mail and I have left messages at the store, but no response there either. I work out of town and will end up have to pay the overcharged bill because our sales rep didn't keep up his end of the bargin and is now unreachable.

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.

I'm a longtime Verizon customer, and after reading the previous review was concerned about this particular store's service. However, when I arrived at 4PM on a holiday weekend Sunday, the repair line was empty, and it seemed like everybody needing attention was getting taken care of. Everybody seemed happy, and the conversations I heard told me that the staff was professional, empathetic, and looking to help. Gotta give companies that are providing great service 5 stars. In my case, they warrantied an 11 month old phone, did the xfer of my addresses and pictures, and returned it for no charge, no unnecessary delays, and with a smile. 5 stars from me.

5
★★★★★

I'm a longtime Verizon customer, and after reading the previous review was concerned about this particular store's service. However, when I arrived at 4PM on a holiday weekend Sunday, the repair line was empty, and it seemed like everybody needing attention was getting taken care of. Everybody seemed happy, and the conversations I heard told me that the staff was professional, empathetic, and looking to help. Gotta give companies that are providing great service 5 stars. In my case, they warrantied an 11 month old phone, did the xfer of my addresses and pictures, and returned it for no charge, no unnecessary delays, and with a smile. 5 stars from me.

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.

I left alltel for verizon. The day I went to the store to change carriers, I got great service and was in and out of the store with anew phone and plan in less than twenty minutes. Great. Laster I had trouble with my phone, and stood in line...with no aknowledgement of anyone being in line, and no employee in sight for 30 minutes. They are HORRIBLE once you are a customer. HORRIBLE.....HORRIBLE. Every time Ive been in the store, everyone is apparently "in a meeting" customers wait hours for simple problems. HORRRRRRRRIBLE

2
★★☆☆☆

I left alltel for verizon. The day I went to the store to change carriers, I got great service and was in and out of the store with anew phone and plan in less than twenty minutes. Great. Laster I had trouble with my phone, and stood in line...with no aknowledgement of anyone being in line, and no employee in sight for 30 minutes. They are HORRIBLE once you are a customer. HORRIBLE.....HORRIBLE. Every time Ive been in the store, everyone is apparently "in a meeting" customers wait hours for simple problems. HORRRRRRRRIBLE

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Message from Verizon

Verizon is one of the largest communication technology companies in the world.

Every day, we connect millions of people, companies and communities with our powerful technology. We’re using our award-winning networks to make breakthroughs in interactive entertainment, digital media, the Internet of Things and broadband services for customers. Whatever the future looks like, whatever the digital world promises, we will deliver. 

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