Madame Paulette

★★★★☆
  • 1255 2nd Ave

    New York, NY 10065

    Map & Directions
  • 212-750-4927

Professional Services

Professional Services
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I only trust Madame Paulette with my clothing. They take extremely good care of it.

5
★★★★★

I only trust Madame Paulette with my clothing. They take extremely good care of it.

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Happy with the services. I would definitely recommend Madame Paulette's for any and all interior cleaning services.

5
★★★★★

Happy with the services. I would definitely recommend Madame Paulette's for any and all interior cleaning services.

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.

The crew did an excellent job. They left the house the way they found it except cleaner. A++

5
★★★★★

The crew did an excellent job. They left the house the way they found it except cleaner. A++

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.

I called Madame Paulette to get my vehicle professionally steam cleaned because with three kids my car gets pretty messy. I was super impressed with the quality of work I got. I could not believe how clean it was. It definitely hasn't been this clean since I bought the car.

5
★★★★★

I called Madame Paulette to get my vehicle professionally steam cleaned because with three kids my car gets pretty messy. I was super impressed with the quality of work I got. I could not believe how clean it was. It definitely hasn't been this clean since I bought the car.

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.

Flawless service! I moved over from another local cleaner about 3 months ago, and I'm glad I did. Staff is very generous and I enjoy the few minutes I spend there during my drop offs and pick-ups.

5
★★★★★

Flawless service! I moved over from another local cleaner about 3 months ago, and I'm glad I did. Staff is very generous and I enjoy the few minutes I spend there during my drop offs and pick-ups.

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.

Thank you so much for taking the stain off on my designer dress. I forgot where the stain was at. The dress looks like new.

5
★★★★★

Thank you so much for taking the stain off on my designer dress. I forgot where the stain was at. The dress looks like new.

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.

They did an amazing job on my wedding dress. It's sitting beautifully in my closet looking like it was never even worn.

5
★★★★★

They did an amazing job on my wedding dress. It's sitting beautifully in my closet looking like it was never even worn.

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.

This place gets it right every time!!!! My family has been going to Madame Paulette for many years and they have fixed our pants and suits. The staff can make an off the rack suit look custom tailored. Their prices are great and they are fast and efficient! I won't use anyone else!

5
★★★★★

This place gets it right every time!!!! My family has been going to Madame Paulette for many years and they have fixed our pants and suits. The staff can make an off the rack suit look custom tailored. Their prices are great and they are fast and efficient! I won't use anyone else!

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.

I'm so happy I finally have a great dry cleaner!! My business suits get cleaned to perfection, prices reasonable and friendly staff. They got a fat chocolate stain off a white jacket. I highly recommend Madame Paulette.

5
★★★★★

I'm so happy I finally have a great dry cleaner!! My business suits get cleaned to perfection, prices reasonable and friendly staff. They got a fat chocolate stain off a white jacket. I highly recommend Madame Paulette.

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.

If you care a lot about your clothes, you need to bring them to Madame Paulette. Great attention to detail, and amazing service.

5
★★★★★

If you care a lot about your clothes, you need to bring them to Madame Paulette. Great attention to detail, and amazing service.

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.

At Madame Paulette, they always know who I am, how I like my clothes done and they always come back on-time and done really well.

5
★★★★★

At Madame Paulette, they always know who I am, how I like my clothes done and they always come back on-time and done really well.

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.

The service was very helpful. The gown came out great. It was a yellow, and now it is white again. I am very pleased.

5
★★★★★

The service was very helpful. The gown came out great. It was a yellow, and now it is white again. I am very pleased.

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.

Class act all the way. They do an excellent job. If there is a missing button, a tear, a mark or a stain that is tough to get it out they find it take care of it and get back to you looking good. They also remember your name when you go in there and I have only been in a handful of times. Very impressive. Quick reliable service at a great price!

5
★★★★★

Class act all the way. They do an excellent job. If there is a missing button, a tear, a mark or a stain that is tough to get it out they find it take care of it and get back to you looking good. They also remember your name when you go in there and I have only been in a handful of times. Very impressive. Quick reliable service at a great price!

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.

Beautiful job done! You went beyond my expectations in helping us preserve the wedding dress and veil. Thank you!

5
★★★★★

Beautiful job done! You went beyond my expectations in helping us preserve the wedding dress and veil. Thank you!

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.

I had a stain that had set in and I figured that it would never come out. I was referred to Madame Paulette's and they got it out with no problem. They saved me from having to replace a $2000 suit. Thank you so much. You are appreciated.

5
★★★★★

I had a stain that had set in and I figured that it would never come out. I was referred to Madame Paulette's and they got it out with no problem. They saved me from having to replace a $2000 suit. Thank you so much. You are appreciated.

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1 out of 1 people found this review helpful.

.

I was referred to Madame Paulette's and they were the nicest people. They were very helpful and efficient. They were very informative. The pricing was very reasonable. Thanks again for your service and your kindness.

5
★★★★★

I was referred to Madame Paulette's and they were the nicest people. They were very helpful and efficient. They were very informative. The pricing was very reasonable. Thanks again for your service and your kindness.

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1 out of 1 people found this review helpful.

.

Thank you so much for your kindness and expertise especially with me bringing in the dress at the very last minute. The dress was gorgeous and that would not have been the case had it not been for you-TRULY! I'll gladly recommend you to all my clients and any colleagues in my industry. Thanks again!

4
★★★★☆

Thank you so much for your kindness and expertise especially with me bringing in the dress at the very last minute. The dress was gorgeous and that would not have been the case had it not been for you-TRULY! I'll gladly recommend you to all my clients and any colleagues in my industry. Thanks again!

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1 out of 1 people found this review helpful.

.

To put it simple I love Madame Paulette the first time I used them was for my wedding. I wore my mother??s dress and needed it to fit perfectly, Madame Paulette handled everything from the tailoring to cleaning and making sure it was ironed and prepared in time for the wedding. Since then I??ve used them for all my favorite and most expensive pieces they pay close attention to detail and my clothes are always picked up and dropped off promptly. I never worry that something will be ruined or not finished in time. Some complain there to pricey but I think you get more then you pay for!

5
★★★★★

To put it simple I love Madame Paulette the first time I used them was for my wedding. I wore my mother??s dress and needed it to fit perfectly, Madame Paulette handled everything from the tailoring to cleaning and making sure it was ironed and prepared in time for the wedding. Since then I??ve used them for all my favorite and most expensive pieces they pay close attention to detail and my clothes are always picked up and dropped off promptly. I never worry that something will be ruined or not finished in time. Some complain there to pricey but I think you get more then you pay for!

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1 out of 1 people found this review helpful.

.

Madame Paulette is truly a world class dry cleaner. They saved my wedding dress! I was so much of a genius that i drank red wine at my wedding instead of champagne, and spilled it all over my wedding dress! I was crying at my wedding! I heard about madame paulette from the hotel where I stayed, and the stain was completely gone when they returned it to me.

5
★★★★★

Madame Paulette is truly a world class dry cleaner. They saved my wedding dress! I was so much of a genius that i drank red wine at my wedding instead of champagne, and spilled it all over my wedding dress! I was crying at my wedding! I heard about madame paulette from the hotel where I stayed, and the stain was completely gone when they returned it to me.

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1 out of 1 people found this review helpful.

.

I had called for the pick-up and delivery service, it is very convenient. I have several designer garments that I had brought to other cleaners previously said to be beyond repair. Somehow I don't know how they did it, but miraculously Madame Paulette was able to save each piece. Will definitely come back in the future and I am very glad I found out about this place.

5
★★★★★

I had called for the pick-up and delivery service, it is very convenient. I have several designer garments that I had brought to other cleaners previously said to be beyond repair. Somehow I don't know how they did it, but miraculously Madame Paulette was able to save each piece. Will definitely come back in the future and I am very glad I found out about this place.

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1 out of 1 people found this review helpful.

.

I had been using Madame Paulette??s dry cleaning services for years so I was thrilled when I found out they did restoration as well. I had been given some vintage dresses but most were stained or had buttons missing. Madame Paulette restored them like new and even found exact matches for the missing pieces. Their service has always been amazing and the results on those dresses made me a customer for life.

5
★★★★★

I had been using Madame Paulette??s dry cleaning services for years so I was thrilled when I found out they did restoration as well. I had been given some vintage dresses but most were stained or had buttons missing. Madame Paulette restored them like new and even found exact matches for the missing pieces. Their service has always been amazing and the results on those dresses made me a customer for life.

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1 out of 1 people found this review helpful.

.

I was at a party wearing my favorite caramel-leather jacket and someone spilled their ENTIRE drink down my back. I was so bummed I almost threw it out, but a friend recommended Madame Paulette so I gave it a try. At first I thought it to be a little pricey but when I got my jacket back (within a reasonable amount of time!) it looked better than the first day I got it! I am forever indebted to them!

5
★★★★★

I was at a party wearing my favorite caramel-leather jacket and someone spilled their ENTIRE drink down my back. I was so bummed I almost threw it out, but a friend recommended Madame Paulette so I gave it a try. At first I thought it to be a little pricey but when I got my jacket back (within a reasonable amount of time!) it looked better than the first day I got it! I am forever indebted to them!

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1 out of 1 people found this review helpful.

.

I was in need of a rush service. My favorite Donna Karen pant split getting out of a cab. I wasn't far from Madame Paulette's and ran inside. They whisked me off to the back, took of my trousers and fixed them in a flash! You couldn't even tell they ever ripped. I was off to my dinner meeting. They always deliver!!!! I will never stop using them! They are the best!

5
★★★★★

I was in need of a rush service. My favorite Donna Karen pant split getting out of a cab. I wasn't far from Madame Paulette's and ran inside. They whisked me off to the back, took of my trousers and fixed them in a flash! You couldn't even tell they ever ripped. I was off to my dinner meeting. They always deliver!!!! I will never stop using them! They are the best!

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1 out of 1 people found this review helpful.

.

Spot is what my parents have called me since I was young thanks to my incredible ability to stain my clothes. If there is something to be spilled or dripped, I will see to it that it lands on me. Madame Paulette's is like the stain doctor for me -- and their stain kit --- wow, saves the day. I trust them with anything and highly recommend them to anyone --- they keep my clothes beautiful!

2
★★★★★

Spot is what my parents have called me since I was young thanks to my incredible ability to stain my clothes. If there is something to be spilled or dripped, I will see to it that it lands on me. Madame Paulette's is like the stain doctor for me -- and their stain kit --- wow, saves the day. I trust them with anything and highly recommend them to anyone --- they keep my clothes beautiful!

from CitySearch
.

I was scared to death to bring my sister's $120,000 haute couture organza dress to get cleaned, however, these people did an amazing job. I honestly couldn't have asked for a better cleaner. Simply amazing.

2
★★★★★

I was scared to death to bring my sister's $120,000 haute couture organza dress to get cleaned, however, these people did an amazing job. I honestly couldn't have asked for a better cleaner. Simply amazing.

Pros: Everything.

from CitySearch
.

I brought this coat to them. it was a coat that my dad gave me years ago. way cool coat and the cleaner before told me it couldnt be done. something about it bring ruined. well these peeps not only said they c ould do it...they DID do it. my go to guys from now on.

2
★★★★★

I brought this coat to them. it was a coat that my dad gave me years ago. way cool coat and the cleaner before told me it couldnt be done. something about it bring ruined. well these peeps not only said they c ould do it...they DID do it. my go to guys from now on.

Pros: Quick and good

Cons: nothing

from CitySearch
.

Wow... when something goes wrong, people like to really deep down into their literary book and write long, drawn out, and frankly boring reviews.

This place deserves nothing but the best because they helped me out right a while back. I had a big dinner to attend and my suit was an absolute MESS. I had no place to go but this place took my suit in and managed to get it cleaned, pressed, and looking like new just on time.

When you need a cleaning. I would not recommend anyone ELSE than Madame Paulette.

2
★★★★★

Wow... when something goes wrong, people like to really deep down into their literary book and write long, drawn out, and frankly boring reviews.

This place deserves nothing but the best because they helped me out right a while back. I had a big dinner to attend and my suit was an absolute MESS. I had no place to go but this place took my suit in and managed to get it cleaned, pressed, and looking like new just on time.

When you need a cleaning. I would not recommend anyone ELSE than Madame Paulette.

Pros: fast, reliable, quality service

Cons: a little expensive

from CitySearch
.

I'm going to give you the readers digest version of the story;-) Basically, I take in a few key items to be cleaned which was over priced (I'm talking hundreds of dollars for each piece) and I did not get a certain shirt back for three months after they promised it back in 3-6 WEEKS. It was a total loss. I will never use Madame Paulette again.

0
★☆☆☆☆

I'm going to give you the readers digest version of the story;-) Basically, I take in a few key items to be cleaned which was over priced (I'm talking hundreds of dollars for each piece) and I did not get a certain shirt back for three months after they promised it back in 3-6 WEEKS. It was a total loss. I will never use Madame Paulette again.

Cons: 3 months to clean a shirt

from CitySearch
.

I had these folks clean all of my drapes, table cloths, throw rugs, and some clothes....they did a great job. It's surprising how many bad reviews there for such a simple and great company. I highly recommend these folks .

2
★★★★★

I had these folks clean all of my drapes, table cloths, throw rugs, and some clothes....they did a great job. It's surprising how many bad reviews there for such a simple and great company. I highly recommend these folks .

Pros: Fantastic Couture Cleaning

from CitySearch
.

I'm terribly allergic to certain dry cleaning products. When I explained my concerns to Madame Paulette they were very understanding and offered me their "wet" method which is not so harsh on the skin. The results were amazing and I didn't break out as a result. I love this place!

2
★★★★★

I'm terribly allergic to certain dry cleaning products. When I explained my concerns to Madame Paulette they were very understanding and offered me their "wet" method which is not so harsh on the skin. The results were amazing and I didn't break out as a result. I love this place!

Pros: Very Prompt, Beautiful Work

from CitySearch
.

I never thought that taking my clothes to a high-end dry cleaner would make a difference. I don't have really expensive clothes but I thought to myself, why don't I just try them and see what it's all about. I had a wonderful experience throughout. I felt like I was rich the way they treated me. The customer service was great but most of all, my clothes were excellent. They removed a stain that I had on my jacket for so long that my neighborhood cleaner couldn't get out. It felt good to see how the other half lived.

2
★★★★★

I never thought that taking my clothes to a high-end dry cleaner would make a difference. I don't have really expensive clothes but I thought to myself, why don't I just try them and see what it's all about. I had a wonderful experience throughout. I felt like I was rich the way they treated me. The customer service was great but most of all, my clothes were excellent. They removed a stain that I had on my jacket for so long that my neighborhood cleaner couldn't get out. It felt good to see how the other half lived.

Pros: Excellent Service

from CitySearch
.

Madame Paulette saved my wedding!
I had my wedding dress tailored at Madame Paulette and they gave me a stain kit to bring with me just in case I needed it. Well on my way to the reception, before all of my pictures, I spilled wine on my dress. In my state of panic I remembered the stain kit and it truly saved the day. I can't thank the Madame Paulette Organization enough! I would recommend them to anyone. They are wonderful people, very easy to work with and willing to do anything they can to give you the best service possible.
Thank you, Thank you, Thank you!!!

2
★★★★★

Madame Paulette saved my wedding!
I had my wedding dress tailored at Madame Paulette and they gave me a stain kit to bring with me just in case I needed it. Well on my way to the reception, before all of my pictures, I spilled wine on my dress. In my state of panic I remembered the stain kit and it truly saved the day. I can't thank the Madame Paulette Organization enough! I would recommend them to anyone. They are wonderful people, very easy to work with and willing to do anything they can to give you the best service possible.
Thank you, Thank you, Thank you!!!

Pros: Costomer Service, Value, Quality Work

Cons: None

from CitySearch
.

1 year ago i handed a nice pair of DG pants along with their jeans to this place for the alteration (which not as cheap as in your regular next door dry cleaners shops)... and few days later i learned that somehow they lost both pairs. They started their "investigation" which after 6 months and hundreds of my phone calls somehow was disregarded. 8 month later the shop finally offered to refund the cost of the pants (in the amount that 5 times less than what i paid) which i thought was the least they could do. 3 month later i still call them to at least get this refund and forget the whole story. However, they still feed me with calling back tomorrow and i think i will never get this shop to pay for their recklessness. I would NEVER recommend this place to anyone. In addition, I am talking to my lawyer to create a claim against them as 1 year of calling and waiting for them to get back to me became somewhat very personal. Hope this shop will pay the dues and regain their respect they once had.

0
★☆☆☆☆

1 year ago i handed a nice pair of DG pants along with their jeans to this place for the alteration (which not as cheap as in your regular next door dry cleaners shops)... and few days later i learned that somehow they lost both pairs. They started their "investigation" which after 6 months and hundreds of my phone calls somehow was disregarded. 8 month later the shop finally offered to refund the cost of the pants (in the amount that 5 times less than what i paid) which i thought was the least they could do. 3 month later i still call them to at least get this refund and forget the whole story. However, they still feed me with calling back tomorrow and i think i will never get this shop to pay for their recklessness. I would NEVER recommend this place to anyone. In addition, I am talking to my lawyer to create a claim against them as 1 year of calling and waiting for them to get back to me became somewhat very personal. Hope this shop will pay the dues and regain their respect they once had.

from CitySearch
.

This place prides themselves on honest, quality work. This couldn't be further from the truth actually. They are very incompetent, lousy and obnoxious people to deal with. Clothes are almost always late and come back looking just Ok. Same work could have been done at any other cleaner in the city. In many cases when I have received my clothes back, they were not cleaned properly at all. I would have to call back again and complain. The customer service is not friendly and NOT customer oriented. They will fight back, not pay attention to you, and almost never return any calls whenever there is a problem. My girlfriend has submitted her coat a week ago. She asked for it to be dry cleaned and linings in her pockets restiched. The coat was cleaned and the pockets were done but all the dirt and grime inside the pockets was never ever cleaned. How could they miss that, when they were starring at it all that time during the stitching. Just shows how incomplete and poor their work "quality" can be. Choose someone else, trust me. You will be better off.

0
★☆☆☆☆

This place prides themselves on honest, quality work. This couldn't be further from the truth actually. They are very incompetent, lousy and obnoxious people to deal with. Clothes are almost always late and come back looking just Ok. Same work could have been done at any other cleaner in the city. In many cases when I have received my clothes back, they were not cleaned properly at all. I would have to call back again and complain. The customer service is not friendly and NOT customer oriented. They will fight back, not pay attention to you, and almost never return any calls whenever there is a problem. My girlfriend has submitted her coat a week ago. She asked for it to be dry cleaned and linings in her pockets restiched. The coat was cleaned and the pockets were done but all the dirt and grime inside the pockets was never ever cleaned. How could they miss that, when they were starring at it all that time during the stitching. Just shows how incomplete and poor their work "quality" can be. Choose someone else, trust me. You will be better off.

from CitySearch
.

During my wedding reception one of my relatives came over to congratulate me with a big embrace and unfortunately left her bright lipstick on my ivory satin gown. A waiter in the hotel brought me the traditional cure of seltzer to try and help but that only made the stain worse. One of my bridesmaid had brought with them the Madame Paulette stain kit we were given after having our gowns altered by their bridal tailors. Following the extremely simple instructions on which packettes to use for a lipstick stain; in under 5 minutes the lipstick mark was completely gone! Not only did their bridal staff do an excellent job on the alterations on my wedding gown and the bridesmaid gowns but the complimentary stain kit I was given saved my day and the pictures I took afterwards.

2
★★★★★

During my wedding reception one of my relatives came over to congratulate me with a big embrace and unfortunately left her bright lipstick on my ivory satin gown. A waiter in the hotel brought me the traditional cure of seltzer to try and help but that only made the stain worse. One of my bridesmaid had brought with them the Madame Paulette stain kit we were given after having our gowns altered by their bridal tailors. Following the extremely simple instructions on which packettes to use for a lipstick stain; in under 5 minutes the lipstick mark was completely gone! Not only did their bridal staff do an excellent job on the alterations on my wedding gown and the bridesmaid gowns but the complimentary stain kit I was given saved my day and the pictures I took afterwards.

from CitySearch
.

I was in New York for my best friend's wedding. As I was getting ready to go meet the bridal party and help her prepare for her big day, I noticed that on my dress I had a stain from the red lipstick I was wearing. In a panic, I called the concierge and they directed me to Madame Paulette. They picked up my dress from the hotel I was staying at and delivered the dress back to me where the wedding was taking place. All this on a Saturday! The dress looked absolutely perfect. I now send them my garments since they ship nationwide but still wish there was a Madame Paulette in Boston.

2
★★★★★

I was in New York for my best friend's wedding. As I was getting ready to go meet the bridal party and help her prepare for her big day, I noticed that on my dress I had a stain from the red lipstick I was wearing. In a panic, I called the concierge and they directed me to Madame Paulette. They picked up my dress from the hotel I was staying at and delivered the dress back to me where the wedding was taking place. All this on a Saturday! The dress looked absolutely perfect. I now send them my garments since they ship nationwide but still wish there was a Madame Paulette in Boston.

from CitySearch
.

As if an outbreak of moths in my spotlessly kept New York City apartment wasn't upsetting enough , there were holes in many of my favorite sweaters, jackets and pants. To add to that, the overwhelming chemical small from the exterminators pervaded the entire place! Upon the recommendation of a friend, I called Madame Paulette who not only did a thorough interior cleaning and eliminated all the odors - but they also cleaned and repaired all my damaged apparel. Madame Paulette has my full confidence now.

2
★★★★★

As if an outbreak of moths in my spotlessly kept New York City apartment wasn't upsetting enough , there were holes in many of my favorite sweaters, jackets and pants. To add to that, the overwhelming chemical small from the exterminators pervaded the entire place! Upon the recommendation of a friend, I called Madame Paulette who not only did a thorough interior cleaning and eliminated all the odors - but they also cleaned and repaired all my damaged apparel. Madame Paulette has my full confidence now.

Pros: Fast Service, Very Reliable

from CitySearch
.

this place is seriously the best cleaners ever they totaly fixed all of my sweaters that had holes in them because of a freakish moth insident in my closet they restored them back to new they actually reqweaved the fabric i didnt even know this was possible but madame paulette saved me!!!!

2
★★★★★

this place is seriously the best cleaners ever they totaly fixed all of my sweaters that had holes in them because of a freakish moth insident in my closet they restored them back to new they actually reqweaved the fabric i didnt even know this was possible but madame paulette saved me!!!!

Pros: they have services you never even though existed they can literally fix anything

from CitySearch
.

I was standing on a crowded #5 train, exhausted, coming home from work. I felt a poke when someone bumped against me, very politely said, excused me. However, I didnt relize until i was getting undressed later that night, there was a pen line down the back of my light gray Christian Dior blazer. In addition, the pen tip must have snagged the fabric creating a small rip. Not only did Madame Paulette completely eliminate the ink spot but they were also able to expertly repair the rip. To the human eye, the blazer looks as good as new!

2
★★★★☆

I was standing on a crowded #5 train, exhausted, coming home from work. I felt a poke when someone bumped against me, very politely said, excused me. However, I didnt relize until i was getting undressed later that night, there was a pen line down the back of my light gray Christian Dior blazer. In addition, the pen tip must have snagged the fabric creating a small rip. Not only did Madame Paulette completely eliminate the ink spot but they were also able to expertly repair the rip. To the human eye, the blazer looks as good as new!

from CitySearch
.

Perhaps enjoying my lunch with the girls a bit too much, I unfortunately spilled an entire glass of red wine on my Ecru Crepe Giorgio Armani pant suit. I immediately rushed to my regular dry cleaner who said there was nothing he could do. I then ran to several other establishments in my neighborhood but none of them could guarantee any results. Finally in desperation, I was telling my tale of woe to my doorman who commented that he had received may deliveries for tenants from Madame Paulette. I called, brought the suit there and was told ?no problem!? After just a couple of days, I received it back as good as new ? absolutely no trace of wine! Madame Paulette truly proved their reputation to me. Now I plan to take everything there.

2
★★★★★

Perhaps enjoying my lunch with the girls a bit too much, I unfortunately spilled an entire glass of red wine on my Ecru Crepe Giorgio Armani pant suit. I immediately rushed to my regular dry cleaner who said there was nothing he could do. I then ran to several other establishments in my neighborhood but none of them could guarantee any results. Finally in desperation, I was telling my tale of woe to my doorman who commented that he had received may deliveries for tenants from Madame Paulette. I called, brought the suit there and was told ?no problem!? After just a couple of days, I received it back as good as new ? absolutely no trace of wine! Madame Paulette truly proved their reputation to me. Now I plan to take everything there.

Pros: Complimentary Pick up & Delivery, Fast turn around time

from CitySearch
.

My doorman gave Madame Paulette our laundry bag by mistake instead of another tenant's and they charged us $700 for LAUNDRY!! Some of the outrageous charges included $12 for 1 pair of underwear, $13 for dirty undershirts, $10 for a single pillow case and $49 for a bath towel. It would've been cheaper to replace some of these items v pay to clean them. Since this was a mistake, I tried to talk them down from their ridiculous fees for laundering my clothes in error and they refused to return my items. I had to contact the police who intervened and acted as an arbitrator and we were able to negotiate the price down to $300 just to get my clothes returned to me! This is VERY bad business and to be honest, my clothes were not even in great shape when they were returned. My towels were tough and starchy and they didn't even return my laundry bag. DO NOT USE THIS PLACE! THEY DO SHADY BUSINESS AND RIP PEOPLE OFF! Are they washing the clothes in holy water? Please...

0
★☆☆☆☆

My doorman gave Madame Paulette our laundry bag by mistake instead of another tenant's and they charged us $700 for LAUNDRY!! Some of the outrageous charges included $12 for 1 pair of underwear, $13 for dirty undershirts, $10 for a single pillow case and $49 for a bath towel. It would've been cheaper to replace some of these items v pay to clean them. Since this was a mistake, I tried to talk them down from their ridiculous fees for laundering my clothes in error and they refused to return my items. I had to contact the police who intervened and acted as an arbitrator and we were able to negotiate the price down to $300 just to get my clothes returned to me! This is VERY bad business and to be honest, my clothes were not even in great shape when they were returned. My towels were tough and starchy and they didn't even return my laundry bag. DO NOT USE THIS PLACE! THEY DO SHADY BUSINESS AND RIP PEOPLE OFF! Are they washing the clothes in holy water? Please...

from CitySearch
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I cannot begin to explain how bad this place is. I was suckered in by the PR, and ended up taking my daughter's christening dress there because I felt the cost would be worth it. Long story short I could not have had a worse experience. They have proceeded to lose the dress completely. I have to assume now never to be found again. Worse than that, they would never call back to tell me anything. This has now dragged on for over 6 months. Each week they would just say oh sorry, it is at the warehouse we will mail this week. I would never take anything to this place again ever (and unless you are Vera Wang herself, would recommend you never use them either).

0
★☆☆☆☆

I cannot begin to explain how bad this place is. I was suckered in by the PR, and ended up taking my daughter's christening dress there because I felt the cost would be worth it. Long story short I could not have had a worse experience. They have proceeded to lose the dress completely. I have to assume now never to be found again. Worse than that, they would never call back to tell me anything. This has now dragged on for over 6 months. Each week they would just say oh sorry, it is at the warehouse we will mail this week. I would never take anything to this place again ever (and unless you are Vera Wang herself, would recommend you never use them either).

from CitySearch
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First, they suposedly repaired a hole on a cashmere sweater, they wrapped the sweater neatly and when I decided to wear it againthe same hole I paid to be repaired was still there! They could not fix a silk shirt and to top it off they lost a very expensive skirt. I have been getting the runaround for months and now they will not take my calls...small claims court will get their attention.

0
★☆☆☆☆

First, they suposedly repaired a hole on a cashmere sweater, they wrapped the sweater neatly and when I decided to wear it againthe same hole I paid to be repaired was still there! They could not fix a silk shirt and to top it off they lost a very expensive skirt. I have been getting the runaround for months and now they will not take my calls...small claims court will get their attention.

Pros: never give these people your most precious garments, you will be sorry!

Cons: NONE

from CitySearch
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For the expense, you'd expect perfection, but unfortunately Madame Paulette does not come close. Staff is friendly, and they try to help, but there are serious operational issues that prevent them from being able to deliver the quality you would expect. While things generally come back clean, any simple request such as do not crease the pant leg, steam press only, box the shirt, or deliver to a specific address tend to be ignored. The breakdown is between the shop where you drop off and the "factory" where things are done. The problem is so bad that i've had things delivered to an old work address, received a shirt with a new stain from the factory and had a pressing line ruin the front of a pantleg that was not supposed to be creased (careful of your investments!). Sadly, when i brought these service concerns to the manager's attention, Charles had the audacity to claim that his company has the best reputation so my complaints do not matter. See Chris French Cleaners instead.

0
★☆☆☆☆

For the expense, you'd expect perfection, but unfortunately Madame Paulette does not come close. Staff is friendly, and they try to help, but there are serious operational issues that prevent them from being able to deliver the quality you would expect. While things generally come back clean, any simple request such as do not crease the pant leg, steam press only, box the shirt, or deliver to a specific address tend to be ignored. The breakdown is between the shop where you drop off and the "factory" where things are done. The problem is so bad that i've had things delivered to an old work address, received a shirt with a new stain from the factory and had a pressing line ruin the front of a pantleg that was not supposed to be creased (careful of your investments!). Sadly, when i brought these service concerns to the manager's attention, Charles had the audacity to claim that his company has the best reputation so my complaints do not matter. See Chris French Cleaners instead.

Pros: reputation to get things right

Cons: never gets things right, clothes may be ruined or lost, arrogant management

from CitySearch
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I only used this company because they are an outside contractor for the health club I work at. I knew it would be expensive, but not as much as they charge, which is why I requested them to call me with the estimate. Not only did they not call me with the estimate, they charged my card an amount that is absurd for dry cleaning. The woman I was put in contact with never returned my calls and went on vacation. My clothes were never returned to the health club where I work and I had to go to the east side to pick up my belongings. Really, its dry cleaning. If I was to get a wedding gown or or special clothes cleaned then maybe. But after this unacceptable service, never again.

0
★☆☆☆☆

I only used this company because they are an outside contractor for the health club I work at. I knew it would be expensive, but not as much as they charge, which is why I requested them to call me with the estimate. Not only did they not call me with the estimate, they charged my card an amount that is absurd for dry cleaning. The woman I was put in contact with never returned my calls and went on vacation. My clothes were never returned to the health club where I work and I had to go to the east side to pick up my belongings. Really, its dry cleaning. If I was to get a wedding gown or or special clothes cleaned then maybe. But after this unacceptable service, never again.

Pros: My clothes were cleaned...that's what they're supposed to do

Cons: Lack of customer service, price

from CitySearch
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For a coat it cost $97.50 for cleaning and to have buttons moved and sewn. The buttons were not moved and one button was still in the side pocket unmoved. A note attached said "Couldn't find buttons." The pockets still had grit inside them, the sign of an unthorough cleaning. I had the side panels removed from a shirt, which the guy reassured would be returned to me. They weren't. The tailoring was good, but there was a card attached saying they couldn't remove a basic spot. One pair of pants came back with a card attached saying they couldn't get them clean, so I paid $125 to have them wrapped in a plastic bag. Another pair of pants came back uncleaned, which I brought back a second time. Nothing was ready on the due date, and I had to go back two more times before it was ready. When I brought the uncleaned pants back I also told the store manager about the other problems I had encountered. She made it sound like everything was all my fault. When I went to pick up the recleaned pants they were again not ready on the due date. The manager said I should've been notified that the recleaning would take an extra week while I watched her change the date on the computer right in front of me.... The pants still were not cleaned so I took them back the following Saturday for a refund. The new person (it's always someone different) told me she would talk to the general manager about it first thing Monday morning and have him call me. He never called so I brought them to the store that afternoon. The girl I talked to on Saturday wasn't even working on Monday... The new person told me they don't give refunds, and I had to press him to call the general manager (who he said might not be in that day), who approved a 15% refund after a huge hassle. The refund still hasn't posted, and I'm not holding my breath that it will. The staff at a designer store where I buy pieces as much as $14,000 said they never use Mme. Paulette because they're terrible, and now I know why.

0
★☆☆☆☆

For a coat it cost $97.50 for cleaning and to have buttons moved and sewn. The buttons were not moved and one button was still in the side pocket unmoved. A note attached said "Couldn't find buttons." The pockets still had grit inside them, the sign of an unthorough cleaning. I had the side panels removed from a shirt, which the guy reassured would be returned to me. They weren't. The tailoring was good, but there was a card attached saying they couldn't remove a basic spot. One pair of pants came back with a card attached saying they couldn't get them clean, so I paid $125 to have them wrapped in a plastic bag. Another pair of pants came back uncleaned, which I brought back a second time. Nothing was ready on the due date, and I had to go back two more times before it was ready. When I brought the uncleaned pants back I also told the store manager about the other problems I had encountered. She made it sound like everything was all my fault. When I went to pick up the recleaned pants they were again not ready on the due date. The manager said I should've been notified that the recleaning would take an extra week while I watched her change the date on the computer right in front of me.... The pants still were not cleaned so I took them back the following Saturday for a refund. The new person (it's always someone different) told me she would talk to the general manager about it first thing Monday morning and have him call me. He never called so I brought them to the store that afternoon. The girl I talked to on Saturday wasn't even working on Monday... The new person told me they don't give refunds, and I had to press him to call the general manager (who he said might not be in that day), who approved a 15% refund after a huge hassle. The refund still hasn't posted, and I'm not holding my breath that it will. The staff at a designer store where I buy pieces as much as $14,000 said they never use Mme. Paulette because they're terrible, and now I know why.

from CitySearch
.

The bad reviews here are insane, they cannot be real. This cleaner is expensive and I only use them on my very good suits and couture clothing. I started using them after another cleaner shrunk an expensive cotton Gucci jacket. I have been extremely happy with them. They have been able to remove stains that I was sure would not come out. Everthing is delivered on time and with hand pressed perfection, I would trust them with any cleaning job, if they cant do it right, then no one can.
In my business, the clients I deal with are among the wealthiest, most powerful, or at least socially-visible scene-makers in Manhattan. Almost all of my clients are out at parties every week in fabulous couture clothing --- they ALL use Madame Paulette Cleaners, this cleaners client list is like a roster of the Quest 400 and everyone in New York knows that. This cleaner would not continue to have the client list it does if it was not the best, and it is. The negative reviews in here are absurb -- do not believe them.

2
★★★★★

The bad reviews here are insane, they cannot be real. This cleaner is expensive and I only use them on my very good suits and couture clothing. I started using them after another cleaner shrunk an expensive cotton Gucci jacket. I have been extremely happy with them. They have been able to remove stains that I was sure would not come out. Everthing is delivered on time and with hand pressed perfection, I would trust them with any cleaning job, if they cant do it right, then no one can.
In my business, the clients I deal with are among the wealthiest, most powerful, or at least socially-visible scene-makers in Manhattan. Almost all of my clients are out at parties every week in fabulous couture clothing --- they ALL use Madame Paulette Cleaners, this cleaners client list is like a roster of the Quest 400 and everyone in New York knows that. This cleaner would not continue to have the client list it does if it was not the best, and it is. The negative reviews in here are absurb -- do not believe them.

Pros: trustworthy

Cons: expensive

from CitySearch
.

I have to agree with one of the posters; Madame Paulette is the best dry cleaning service in the city! I have used many dry cleaning services in the past, and while they were not all awful, none of them came even close to the incredible service I receive from Madame Paulette. On many occasions I have taken clothing to their store on 2nd Ave. and have received nothing but outstanding service. I have also received services from their Interior Cleaning Division. I had technicians come to my home and remove stains from a couch that I was just about ready to throw away. A young man named Ray Morales did an amazing job and left my couch looking impeccable, almost brand new! I would definitely recommend this dry cleaning service and interior cleaning service to just about everyone. Although I will warn you that they are a bit pricey, but it is certainly worth it!

2
★★★★★

I have to agree with one of the posters; Madame Paulette is the best dry cleaning service in the city! I have used many dry cleaning services in the past, and while they were not all awful, none of them came even close to the incredible service I receive from Madame Paulette. On many occasions I have taken clothing to their store on 2nd Ave. and have received nothing but outstanding service. I have also received services from their Interior Cleaning Division. I had technicians come to my home and remove stains from a couch that I was just about ready to throw away. A young man named Ray Morales did an amazing job and left my couch looking impeccable, almost brand new! I would definitely recommend this dry cleaning service and interior cleaning service to just about everyone. Although I will warn you that they are a bit pricey, but it is certainly worth it!

Pros: Interior Cleaning Service is OUTSTANDING!

Cons: Pricey

from CitySearch
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I recently started a new job working as the assistant to the CEO who used Madame Paulette as his cleaners. From the get-go and from what I was told the previous assistant had to deal with they have been absolutely incompetent, not showing up to pick-up when they were suppose to and not delivering when promised. The arranged pick-up day is Monday to be delivered on Thursday. When I called to ask if the items could be picked up on Tuesday and delivered on Friday for a particular week, they said that it would be a $40 service charge!! It's the same amount of days, zero difference. He hesitantly agreed when I explained how it didn't make sense and then didn't deliver the clothes until Monday! Unbelievable. When I called to let him know that their services were no longer needed, I was promptly hung up on, class act. If you're debating on a dry cleaners, do not use these guys.

0
★☆☆☆☆

I recently started a new job working as the assistant to the CEO who used Madame Paulette as his cleaners. From the get-go and from what I was told the previous assistant had to deal with they have been absolutely incompetent, not showing up to pick-up when they were suppose to and not delivering when promised. The arranged pick-up day is Monday to be delivered on Thursday. When I called to ask if the items could be picked up on Tuesday and delivered on Friday for a particular week, they said that it would be a $40 service charge!! It's the same amount of days, zero difference. He hesitantly agreed when I explained how it didn't make sense and then didn't deliver the clothes until Monday! Unbelievable. When I called to let him know that their services were no longer needed, I was promptly hung up on, class act. If you're debating on a dry cleaners, do not use these guys.

Pros: Zero

Cons: Everything

from CitySearch
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This place is the BEST! These reviews are way off base. I was in a restaurant about two years ago when a waiter slipped and 3 glasses of red wine went all over my brand new $3,000 suit. They of course told me they would replace the suit but insisted to let Madame Paulette try and remove the stains first. I was extremely skeptical and thought I would have to go through the aggravation of tailoring a new suit again. Within a week of me dropping the suit off in the store, what a surprise I had when the suit was returned to me. IT LOOKED BRAND NEW! Not one drop of wine was left on there. I was totally amazed! Since then I have been a regular customer and never have experienced anything but a friendly staff in the store and courteous people when I call. I HIGHLY RECOMMEND THEM!

2
★★★★★

This place is the BEST! These reviews are way off base. I was in a restaurant about two years ago when a waiter slipped and 3 glasses of red wine went all over my brand new $3,000 suit. They of course told me they would replace the suit but insisted to let Madame Paulette try and remove the stains first. I was extremely skeptical and thought I would have to go through the aggravation of tailoring a new suit again. Within a week of me dropping the suit off in the store, what a surprise I had when the suit was returned to me. IT LOOKED BRAND NEW! Not one drop of wine was left on there. I was totally amazed! Since then I have been a regular customer and never have experienced anything but a friendly staff in the store and courteous people when I call. I HIGHLY RECOMMEND THEM!

Pros: Removed a huge red wine stain.

Cons: A bit pricey but well worth it!

from CitySearch

More about Madame Paulette

Here at the Madame Paulette Organization we specialize in couture, high-end luxury garments, fabrics and textiles. We also provide restoration and preservation services for interiors along with smoke, fire and water restoration. For more details about our services, please visit our website at www.madamepaulette.com

 

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