Crisafulli Bros. Plumbing & Heating Contractors, Inc.

★★★☆☆
  • 520 Livingston Ave

    Albany, NY 12206

    Map & Directions
  • 518-868-0494

About Crisafulli Bros. Plumbing & Heating Contractors, Inc.

Categories
  • Heating & Air Conditioning
Details
  • Furnace Repair
  • Duct Systems
  • Bryant
  • Carrier
  • Lennox
  • Trane
  • Sewer Main Clearing
  • Sewer Main Repair
  • Drain Cleaning
  • Shop Online
  • Air Purifiers
  • Water Heaters
Hours
M-Su 24hr
Year Established
  • 1939
Services
  • Plumbing
  • Sewer & Drain Services
  • Water Heater Installation & Repair
  • HVAC
  • Heating Repair & Installation
  • AC Repair & Installation
  • Duct Cleaning

Home Construction & Remodeling

Home Construction & Remodeling
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A plumber came on Thursday before Memorial Day to fix a clogged shower stall. He ended up snaking out the entire drainage system of the house ( and fixing a faucet and replacing a part in the toilet ) for 566$. You have to pay for their travel time and the time they spend on the phone about other jobs and the time it takes to write your bill. And, oh yeah, go outside to smoke a cigarette.

Then, 2 days later , my basement sink backed up, and flooded the basement floor with sewage. I called and they said it would cost time and a half for them to come out. I pointed out that the problem was caused by them, and the least they could do would be to come and fix it for free. The plumber insisted I had to pay for it and I could take if up with the manager on Tuesday to try to get a refund of the overtime charge. He then said I had probably flushed a diaper or feminine hygiene product since the other plumber had been there on Thursday.

He stated that he would be calling the manager but refused to tell him what the original call on Thursday had entailed, or to let me speak to the manager. It turned out that a small piece of plastic from a razor ( it said Schick) on it had been pushed from the shower stall on the second floor and was blocking the drain, causing water to back into the house. He refused to give back the piece of plastic, which was evidence that the blockage was caused by the Thursday visit, unless I asked "nicer(sic)".

He was rude and yelling at both me and my son. I was finally allowed to speak to the manager. At the time, I was somewhat relieved by not having to be forced to pay for them to refix the problem, but now Im realizing that I should have demanded a full refund, since they caused me to go from a simple backed up shower to a basement full of raw sewage.

1
★☆☆☆☆

A plumber came on Thursday before Memorial Day to fix a clogged shower stall. He ended up snaking out the entire drainage system of the house ( and fixing a faucet and replacing a part in the toilet ) for 566$. You have to pay for their travel time and the time they spend on the phone about other jobs and the time it takes to write your bill. And, oh yeah, go outside to smoke a cigarette.

Then, 2 days later , my basement sink backed up, and flooded the basement floor with sewage. I called and they said it would cost time and a half for them to come out. I pointed out that the problem was caused by them, and the least they could do would be to come and fix it for free. The plumber insisted I had to pay for it and I could take if up with the manager on Tuesday to try to get a refund of the overtime charge. He then said I had probably flushed a diaper or feminine hygiene product since the other plumber had been there on Thursday.

He stated that he would be calling the manager but refused to tell him what the original call on Thursday had entailed, or to let me speak to the manager. It turned out that a small piece of plastic from a razor ( it said Schick) on it had been pushed from the shower stall on the second floor and was blocking the drain, causing water to back into the house. He refused to give back the piece of plastic, which was evidence that the blockage was caused by the Thursday visit, unless I asked "nicer(sic)".

He was rude and yelling at both me and my son. I was finally allowed to speak to the manager. At the time, I was somewhat relieved by not having to be forced to pay for them to refix the problem, but now Im realizing that I should have demanded a full refund, since they caused me to go from a simple backed up shower to a basement full of raw sewage.

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.

My AC stopped working (older home) and I called Crisafulli Bros. - I've seen their red vans in the neighborhood before.

The woman on the phone was polite and courteous - and so was the technician that came to my house.

The technician had parts on hand and I was up and running the same day.

I would recommend Crisafulli Bros. and use them again in the future.

5
★★★★★

My AC stopped working (older home) and I called Crisafulli Bros. - I've seen their red vans in the neighborhood before.

The woman on the phone was polite and courteous - and so was the technician that came to my house.

The technician had parts on hand and I was up and running the same day.

I would recommend Crisafulli Bros. and use them again in the future.

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I have had Crisafulli Brothers repair my bolier and air conditioning system over the last 9 years. A few of these have been emergency repairs which have saved me a great deal of water damage. The customer service representatives are forthright as to cost and timing and typically the repairmen show on time, or ahead of schedule. The repairmen also explain ways to correct the problem or the appropriate maintenance so that the emergency can be avoided in the future.\r\n\r\nI would highly recomment them. \r\n\r\nWoody

2
★★★★★

I have had Crisafulli Brothers repair my bolier and air conditioning system over the last 9 years. A few of these have been emergency repairs which have saved me a great deal of water damage. The customer service representatives are forthright as to cost and timing and typically the repairmen show on time, or ahead of schedule. The repairmen also explain ways to correct the problem or the appropriate maintenance so that the emergency can be avoided in the future.\r\n\r\nI would highly recomment them. \r\n\r\nWoody

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Terrible service, left a big mess and then over charged me. You would think being in business all those years thay could at least clean a drain without making a huge mess and then not clean up? Don't call Don unless you want to be overcharged

1
★☆☆☆☆

Terrible service, left a big mess and then over charged me. You would think being in business all those years thay could at least clean a drain without making a huge mess and then not clean up? Don't call Don unless you want to be overcharged

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0 out of 1 people found this review helpful.

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This company has been servicing our residential needs for over 5 years now. They handle our air, heat, and water issues! We have a large home that requires much maintenance and they are very responsive, customer oriented, quality service and their prices are reasonable. I would not call anyone else! I would highly recommend them to anyone!\r\nPatty\r\nNiskayuna

2
★★★★★

This company has been servicing our residential needs for over 5 years now. They handle our air, heat, and water issues! We have a large home that requires much maintenance and they are very responsive, customer oriented, quality service and their prices are reasonable. I would not call anyone else! I would highly recommend them to anyone!\r\nPatty\r\nNiskayuna

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Crisafulli Brothers Plumbing service is the best quality service of its type in the capital region, Not only do they know plumbing extremely well but it is a long running family business. I suggest that you use them for any of your pluming needs.

2
★★★★★

Crisafulli Brothers Plumbing service is the best quality service of its type in the capital region, Not only do they know plumbing extremely well but it is a long running family business. I suggest that you use them for any of your pluming needs.

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Crisafulli is a locally owned buisness that is great at what they do. If you ever need anything for your heating needs do not think just call crisafulli. they are all you need

2
★★★★★

Crisafulli is a locally owned buisness that is great at what they do. If you ever need anything for your heating needs do not think just call crisafulli. they are all you need

.

I called them to service my boiler. The technician was here for 40 minutes and I was handed a bill for 90 minutes of labor. When I asked about the charges the technician offered me a $20 coupon. When I still asked him to explain the charges he became agressive and rude. He said I was paying for his half hour of travel, but the math still didn't add up. I asked him to calm down and talk to me, that I just wanted an explanation. I only live 15 minutes from their company. He ripped off my receipt and threw it on my table, then stormed out. I asked him to wait and talk to me, but he told me he doesn't argue with customers. I immediately called the company and explained what happened. Their only explanation was that I was paying for service from the time the technician was dispatched. I asked what time he was dispatched and was told 11:55. The time he wrote on my receipt was 11:45. I asked if I could pay over the phone. I figured I'd meet them half way and let them charge me for the 70 minutes the technician was working, which included the ""half hour for travel"". They said they needed to round up to 75 since they deal in 15 minute intervals. When I explained that he offered me a coupon the woman on the phone said ""Now I have to go find a coupon?"" Finally she said she'd charge me for an hour and fifteen minutes of labor and take $20 off. I was told that I'd get a receipt in the mail but this never came. A few weeks later they charged my credit card and I was charged for over 15% more than the price we agreed upon. I was ripped off and I highly recommend not using this company. \r\n*****\r\nUpdate: I sent my review and concerns to Crisafulli Brothers right after making the above posting. A month later I received a lengthy apology and a full refund.

1
★★☆☆☆

I called them to service my boiler. The technician was here for 40 minutes and I was handed a bill for 90 minutes of labor. When I asked about the charges the technician offered me a $20 coupon. When I still asked him to explain the charges he became agressive and rude. He said I was paying for his half hour of travel, but the math still didn't add up. I asked him to calm down and talk to me, that I just wanted an explanation. I only live 15 minutes from their company. He ripped off my receipt and threw it on my table, then stormed out. I asked him to wait and talk to me, but he told me he doesn't argue with customers. I immediately called the company and explained what happened. Their only explanation was that I was paying for service from the time the technician was dispatched. I asked what time he was dispatched and was told 11:55. The time he wrote on my receipt was 11:45. I asked if I could pay over the phone. I figured I'd meet them half way and let them charge me for the 70 minutes the technician was working, which included the ""half hour for travel"". They said they needed to round up to 75 since they deal in 15 minute intervals. When I explained that he offered me a coupon the woman on the phone said ""Now I have to go find a coupon?"" Finally she said she'd charge me for an hour and fifteen minutes of labor and take $20 off. I was told that I'd get a receipt in the mail but this never came. A few weeks later they charged my credit card and I was charged for over 15% more than the price we agreed upon. I was ripped off and I highly recommend not using this company. \r\n*****\r\nUpdate: I sent my review and concerns to Crisafulli Brothers right after making the above posting. A month later I received a lengthy apology and a full refund.

Pros: Apology and Refund

Cons: Overcharge and Aggressive

.

The plumber was good and came right away. However, the people who handle biling are extremely rude. I would not recommend this company to anyone.

0
★☆☆☆☆

The plumber was good and came right away. However, the people who handle biling are extremely rude. I would not recommend this company to anyone.

Pros: plumber was fine

Cons: horrible service from billing

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Our landlord uses this company whenever we have problems. Everytime we need them they are usually at our house within an hour. The employees are usually always friendly and don't mind if my kids are curious about what they are doing. One guy even let my 3 year old under the sink to see what he was doing:) would highly recommend this place if you have plumbing problems!

4
★★★★☆

Our landlord uses this company whenever we have problems. Everytime we need them they are usually at our house within an hour. The employees are usually always friendly and don't mind if my kids are curious about what they are doing. One guy even let my 3 year old under the sink to see what he was doing:) would highly recommend this place if you have plumbing problems!

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Wanted to let everyone know that your team is certainly one that inspires confidence and also gratitude for taking their jobs seriously in wanting to satisfy the customer by doing the right thing. (Now I know why Crisafulli Brothers was voted the best plumber by the Times Union Readers Poll for the past several years!)

We truly appreciate the time, attitude and skill of the service manager and your technicians in helping us out with our 1-year old Rheem hot water heater when no one else was willing or able (both late at night and early morning) ?? and in such a timely, professional and pleasant manner.

Thanks again for all your help. We believe Crisafulli Bros., Inc. is the standard by which to judge customer service for homeowners.

4
★★★★☆

Wanted to let everyone know that your team is certainly one that inspires confidence and also gratitude for taking their jobs seriously in wanting to satisfy the customer by doing the right thing. (Now I know why Crisafulli Brothers was voted the best plumber by the Times Union Readers Poll for the past several years!)

We truly appreciate the time, attitude and skill of the service manager and your technicians in helping us out with our 1-year old Rheem hot water heater when no one else was willing or able (both late at night and early morning) ?? and in such a timely, professional and pleasant manner.

Thanks again for all your help. We believe Crisafulli Bros., Inc. is the standard by which to judge customer service for homeowners.

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When remodelling my home, I called these plumbers to install a new toilet. They came and charged me $350 to install a toilet that they NEVER INSTALLED! The technician was so inept that they could not fit the toilet to the floor (because they used the wrond phlange) and left the new toilet upside down on the floor and left the bathroom with a huge hole that reeked sewage smell into the house.

The technician was not only stupid, he was extremely rude and out of frustration, he pushed his way out my storm door without unlocking the lock. Ultimately, the lock on the door was broken off.

I would not recommend these plumbers to my worst enemy. They are rude, inept, deranged, and crooked for even thinking that I should pay for such stupidity.

1
★☆☆☆☆

When remodelling my home, I called these plumbers to install a new toilet. They came and charged me $350 to install a toilet that they NEVER INSTALLED! The technician was so inept that they could not fit the toilet to the floor (because they used the wrond phlange) and left the new toilet upside down on the floor and left the bathroom with a huge hole that reeked sewage smell into the house.

The technician was not only stupid, he was extremely rude and out of frustration, he pushed his way out my storm door without unlocking the lock. Ultimately, the lock on the door was broken off.

I would not recommend these plumbers to my worst enemy. They are rude, inept, deranged, and crooked for even thinking that I should pay for such stupidity.

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This company has high ethics and morals the owner is soooo nice she helped me out of a jam. Please support them they are a great company and the service manager Don is so helpful as well.

2
★★★★★

This company has high ethics and morals the owner is soooo nice she helped me out of a jam. Please support them they are a great company and the service manager Don is so helpful as well.

Pros: Quick response I have worked with them for years and they are great TRUSTWORTHY

Cons: None that I have ever exp,

Message from Crisafulli Bros. Plumbing & Heating Contractors, Inc.

Established in 1939, Crisafulli Bros. is a third generation family business and a New York State Certified Women's Business Enterprise. The company offers unparalleled plumbing, heating, and air conditioning services in Albany, Troy, Schenectady, and all of Capital District. Whether you need plumbing repairs, furnace tune-ups, or AC installations, the company has a team of well-trained, experienced, and knowledgeable experts to help you. They also have over 70 fully stocked trucks deployed around town to get to you promptly. Voted as the Best Plumbing Company in the Albany Times Union Readers Poll for 12 straight years, Crisafulli Bros. is committed to providing all customers, including you, with the Red Carpet Service and Solutions you deserve. Call now to set an appointment or for any emergency plumbing, heating, or cooling. Crisafulli Bros. is on-call 24/7 and has financing options available.

Yext

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