Rafael Interiors

★★★★★

About Rafael Interiors

Business Services

Business Services
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8 W 25th St New York, NY

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Their prices aren't the top of the market, but they're definitely upper-end. Yet the service is horrendous. Be prepared to wait, and wait, and wait. Six weeks turned into six months for me. Excuse after excuse (fabric sent on a boat

3
★★★★★

Their prices aren't the top of the market, but they're definitely upper-end. Yet the service is horrendous. Be prepared to wait, and wait, and wait. Six weeks turned into six months for me. Excuse after excuse (fabric sent on a boat

.

working with this business is incredibly frustrating. although their work is good they are completely unprofessional and horrendous at getting back to you - even when there is a crucial deadline. Their delivery dates are completely

3
★★★★★

working with this business is incredibly frustrating. although their work is good they are completely unprofessional and horrendous at getting back to you - even when there is a crucial deadline. Their delivery dates are completely

.

I usually buy all my linens from ABC or Bergdorf but I stumbled into Rafael's on my back from lunch. There selection of linens has to be the best in the city. Everything is on display and you can feel and touch everything. I picked up a

3
★★★★★

I usually buy all my linens from ABC or Bergdorf but I stumbled into Rafael's on my back from lunch. There selection of linens has to be the best in the city. Everything is on display and you can feel and touch everything. I picked up a

.

I just moved to NYC from LA and purchased a glass condo on the west side highway. I asked my real estate broker who to call for curtains and shades and he refered me to Rafael. I met their representive at my apartment with samples and 3

3
★★★★★

I just moved to NYC from LA and purchased a glass condo on the west side highway. I asked my real estate broker who to call for curtains and shades and he refered me to Rafael. I met their representive at my apartment with samples and 3

.

Picked up a really nice down comforter here last week. They also had some cool bedding that I plan on buying when I can afford it :)

3
★★★★★

Picked up a really nice down comforter here last week. They also had some cool bedding that I plan on buying when I can afford it :)

.

I first found Rafael when they were on Broadway and have followed them for around ten years. I buy all my linens from them and have been very satisfied. They have also worked with my interior designer and architect making me curtains and

3
★★★★★

I first found Rafael when they were on Broadway and have followed them for around ten years. I buy all my linens from them and have been very satisfied. They have also worked with my interior designer and architect making me curtains and

.

moving into my new apartment was a traumatic experience But thank god I found Rafael! I was referred to them through a friend at Elle Decor and couldn't be happier. They met me at my apartment during construction and worked with my

3
★★★★★

moving into my new apartment was a traumatic experience But thank god I found Rafael! I was referred to them through a friend at Elle Decor and couldn't be happier. They met me at my apartment during construction and worked with my

.

Just completed a wonderful experiance with Rafael. I had some curtains made and a sofa upholstered. Very happy with all, thanks.

2
★★★★★

Just completed a wonderful experiance with Rafael. I had some curtains made and a sofa upholstered. Very happy with all, thanks.

.

Our experience working with Rafael Decorators, and Joey in particular, was beyond horrible. I would not recommend this business to my worst enemy. We chose Rafael because we were looking for something very custom and special. We received the worst customer service, the nastiest attitude and one lie after another. Their prices are extremely high and you do not get what you pay for. The delivery was a nightmare and the final product left much to be desired. From start to finish it was simply awful. If we hadn't put down such a large deposit we would have switched companies in a heartbeat but sadly we were stuck working with them. Stay away!!!

0
★☆☆☆☆

Our experience working with Rafael Decorators, and Joey in particular, was beyond horrible. I would not recommend this business to my worst enemy. We chose Rafael because we were looking for something very custom and special. We received the worst customer service, the nastiest attitude and one lie after another. Their prices are extremely high and you do not get what you pay for. The delivery was a nightmare and the final product left much to be desired. From start to finish it was simply awful. If we hadn't put down such a large deposit we would have switched companies in a heartbeat but sadly we were stuck working with them. Stay away!!!

.

Rafael's new store on 19th is a breath of fresh air. They just moved into the old Revolution bookstore and after an extensive gut renovation, the place looks so chic! Iron fixtures hang from the original tin ceilings..gorgeous bed linens flank the cabinets. They also have an amazing fabric selection. A must shop in flatiron/union square.

2
★★★★★

Rafael's new store on 19th is a breath of fresh air. They just moved into the old Revolution bookstore and after an extensive gut renovation, the place looks so chic! Iron fixtures hang from the original tin ceilings..gorgeous bed linens flank the cabinets. They also have an amazing fabric selection. A must shop in flatiron/union square.

.

I have been using Rafael for years. I have been designing and renovating my three homes forever. I learned right away that it pays to hire people that know what they are doing. Joey and Morris are pros and handle everything from head to toe. Their hand sewn curtains are fabulous and their motorized shades are amazing. In all I have used them for my NYC apartment, Greenwich home and Miami home and have been pleased and "wow-ed" each time.

2
★★★★★

I have been using Rafael for years. I have been designing and renovating my three homes forever. I learned right away that it pays to hire people that know what they are doing. Joey and Morris are pros and handle everything from head to toe. Their hand sewn curtains are fabulous and their motorized shades are amazing. In all I have used them for my NYC apartment, Greenwich home and Miami home and have been pleased and "wow-ed" each time.

Pros: Style, Quality and Customer Service

Cons: none

.

I just had my motorized shades and curtains installed yesterday and they are amazing! Installers were very professional, quality is top notch!
THANKS!

2
★★★★★

I just had my motorized shades and curtains installed yesterday and they are amazing! Installers were very professional, quality is top notch!
THANKS!

Pros: great service, design, planning and quality

Cons: none

.

I found Rafael through my buildings concierge service and it has been a great find. They upholstered my walls, in vertical channels with a beautiful velvet. I also had some custom shutters installed and they look great. My apartment looks like it can be in Elle Decor--thanks Rafael!

2
★★★★★

I found Rafael through my buildings concierge service and it has been a great find. They upholstered my walls, in vertical channels with a beautiful velvet. I also had some custom shutters installed and they look great. My apartment looks like it can be in Elle Decor--thanks Rafael!

Pros: Quality, Pricing and Lead Time

Cons: none

.

I came into Rafael seeking advice on how to cover my large windows. They came over , measured and scaled out custom curtains. They came to install today and it looks FABULOUS!
Rafael did a brilliant job, and made everything in a rush for my holiday party...THANKS!

2
★★★★★

I came into Rafael seeking advice on how to cover my large windows. They came over , measured and scaled out custom curtains. They came to install today and it looks FABULOUS!
Rafael did a brilliant job, and made everything in a rush for my holiday party...THANKS!

Pros: Great Design, Planning and fabulous curtains

Cons: none

.

I've been buying my linens from Rafael for awhile. They have all the best stuff from Sferra and Matouk. I usually buy their celeste sheets and matouk duvets. Ask for Morris Jr, he is phenomenal.

2
★★★★★

I've been buying my linens from Rafael for awhile. They have all the best stuff from Sferra and Matouk. I usually buy their celeste sheets and matouk duvets. Ask for Morris Jr, he is phenomenal.

Pros: Great Selection and Price

Cons: none

.

I just used Rafael for some upholstery of some furniture. They were very easy to work with. I upholstered my sofa, which needed a ton of down work, some clubs chairs and my dining room chairs. Everything came out perfect and there estimate came in at 30 percent less then some competitors. I love my furniture, thanks!

--Shelly

2
★★★★★

I just used Rafael for some upholstery of some furniture. They were very easy to work with. I upholstered my sofa, which needed a ton of down work, some clubs chairs and my dining room chairs. Everything came out perfect and there estimate came in at 30 percent less then some competitors. I love my furniture, thanks!

--Shelly

Pros: Quality, Selection and Lead Time

Cons: none

.

I ordered motorized shades for my new apartment as a rush and these guys came through. My shades were installed less then 2 weeks and work perfectly. There installers are pros and programmed everything as per my needs. A++++

2
★★★★★

I ordered motorized shades for my new apartment as a rush and these guys came through. My shades were installed less then 2 weeks and work perfectly. There installers are pros and programmed everything as per my needs. A++++

Pros: Quick, Great Installers

Cons: none

.

I found Rafael through my designer. They met me at my apartment for a consultation. They walked me through the process, scaling everything out and designing my shades and drapes. I was very happy with the experience and my curtains look fabulous.

2
★★★★★

I found Rafael through my designer. They met me at my apartment for a consultation. They walked me through the process, scaling everything out and designing my shades and drapes. I was very happy with the experience and my curtains look fabulous.

Pros: Great design sense and quality workmanship

Cons: none

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I was very impressed w/ the final results of the Duvet cover and the pillow covers. The workmanship was beautiful! I am a first time client & I'm looking forward to working with them again.

2
★★★★★

I was very impressed w/ the final results of the Duvet cover and the pillow covers. The workmanship was beautiful! I am a first time client & I'm looking forward to working with them again.

.

I absolutely love my sheets. They have an amazing selection from Matouk and Sferra, great pricing and attentive customer service. Highly Recommended.

2
★★★★★

I absolutely love my sheets. They have an amazing selection from Matouk and Sferra, great pricing and attentive customer service. Highly Recommended.

Pros: Quality and Pricing

Cons: none

.

I found out about Rafael through my designer and I was very pleased. Very easy to work with, GREAT PRICING, and and amazing finished product. My project was not an easy one and they handled it like pros.

2
★★★★★

I found out about Rafael through my designer and I was very pleased. Very easy to work with, GREAT PRICING, and and amazing finished product. My project was not an easy one and they handled it like pros.

Pros: GREAT PRICING

.

My new condo has walls and walls of glass and it felt like a fishbowl. I needed drapes and shades badly!! I set up a consultation with Rafael and they guided me through the entire process. Great design, amazing quality and a pleasure to deal with. Thanks!

2
★★★★★

My new condo has walls and walls of glass and it felt like a fishbowl. I needed drapes and shades badly!! I set up a consultation with Rafael and they guided me through the entire process. Great design, amazing quality and a pleasure to deal with. Thanks!

Pros: Great Design Team, Amazing Quality

Cons: None

.

I had them reupholster some stuff and they increased the price after they took my couches by 50%. They also said it would take 4-5 weeks and it took 8. Lastly their delivery service didn't show up to pick up my couches on day scheduled so had to wait an extra week. When they delivered the finished product they missed the delivery as well. I'd never use them again.

0
★☆☆☆☆

I had them reupholster some stuff and they increased the price after they took my couches by 50%. They also said it would take 4-5 weeks and it took 8. Lastly their delivery service didn't show up to pick up my couches on day scheduled so had to wait an extra week. When they delivered the finished product they missed the delivery as well. I'd never use them again.

Pros: Nothing

Cons: expensive, late delivery, missed delivery

.

I was recommended to Rafael by a designer friend and was very pleased. A rep from their company met me at my new apartment for a consultation. These guys know what they are doing----I bought motorized solar shades, roman shades and they look like they came out of a magazine!! I knew nothing about draperies , but they educated me and created an amazing look.. Definitely go with the lined and interlined option, it made everything look and feel very plush!! Overall the experiance was great and Rafael is a great find for high end window treatments.

2
★★★★★

I was recommended to Rafael by a designer friend and was very pleased. A rep from their company met me at my new apartment for a consultation. These guys know what they are doing----I bought motorized solar shades, roman shades and they look like they came out of a magazine!! I knew nothing about draperies , but they educated me and created an amazing look.. Definitely go with the lined and interlined option, it made everything look and feel very plush!! Overall the experiance was great and Rafael is a great find for high end window treatments.

Pros: Family Business, Very High Quality and Great Prices

.

I stumbled upon this shop on my way back from ABC carpet and home and was amazed. They have a great selection. I purchased 2 sets of Matouk sheets--simply amazing! The salesman was very helpful and even gave me a discount! They also sell hunter douglas shades , which I didnt buy yet but will when I save up some dough :)
Highly recommended and will come back soon.

2
★★★★★

I stumbled upon this shop on my way back from ABC carpet and home and was amazed. They have a great selection. I purchased 2 sets of Matouk sheets--simply amazing! The salesman was very helpful and even gave me a discount! They also sell hunter douglas shades , which I didnt buy yet but will when I save up some dough :)
Highly recommended and will come back soon.

Pros: Unreal Selection, Pricing and Service

.

I ordered 6 yards of $250/yard fabric to be Teflon-coated. Rafael's assured me this would take less than 2 weeks with a regular vendor. A month later, after repeat follow up calls, Rafael's finally informed me they lost the fabric (no one had followed up with the vendor even after the two week period). I put in a replacement order, without Teflon-coating because I required it in a hurry. It's been over 2 weeks and still no fabric. Every time I speak to Joey the owner, he says:
-they will call me back (they never do)
-that the fabric is on the UPS truck for delivery (why hasn't it arrived?)
-I ask to speak to Joey, but someone else comes on the phone even though I can hear him in the background
-I ask for the UPS tracking number so I can see if it actually in en route (they do not call me back with the info)
I am thoroughly disgusted at the lack of service in this family-run business and am surprised they have lasted this long. Their selection is excellent, but I would never use Rafael's again.

0
★☆☆☆☆

I ordered 6 yards of $250/yard fabric to be Teflon-coated. Rafael's assured me this would take less than 2 weeks with a regular vendor. A month later, after repeat follow up calls, Rafael's finally informed me they lost the fabric (no one had followed up with the vendor even after the two week period). I put in a replacement order, without Teflon-coating because I required it in a hurry. It's been over 2 weeks and still no fabric. Every time I speak to Joey the owner, he says:
-they will call me back (they never do)
-that the fabric is on the UPS truck for delivery (why hasn't it arrived?)
-I ask to speak to Joey, but someone else comes on the phone even though I can hear him in the background
-I ask for the UPS tracking number so I can see if it actually in en route (they do not call me back with the info)
I am thoroughly disgusted at the lack of service in this family-run business and am surprised they have lasted this long. Their selection is excellent, but I would never use Rafael's again.

Pros: Good selection

Cons: Terrible Service, Rude

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