Rocky Mountain Disposal

★★★★★

Communications & Utilities

Communications & Utilities
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Good sales pitch. Good service...at first. Now rude and uncaring. Trash + Recycle pickup for me is the 1st & 3rd Tuesday. On the 3rd Tuesday I put out both cans. Trash was picked up but Recycle was not. I thought the mistake was

3
★★★★★

Good sales pitch. Good service...at first. Now rude and uncaring. Trash + Recycle pickup for me is the 1st & 3rd Tuesday. On the 3rd Tuesday I put out both cans. Trash was picked up but Recycle was not. I thought the mistake was

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I have been a customer for more than 9 years. My driveway is on an incline, but every week--ice, snow, or whatever, my trashcan is hauled back to the top of my driveway after pickup. I only remember my trash not getting picked up once, and

3
★★★★★

I have been a customer for more than 9 years. My driveway is on an incline, but every week--ice, snow, or whatever, my trashcan is hauled back to the top of my driveway after pickup. I only remember my trash not getting picked up once, and

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Purchased service on Monday, Pick up was Thursday, Trash was out Wednesday night, Drivers said he stopped at 3:30pm and that the trash was not out, so the pick up was not done. Called Friday and got my 6 months worth of pre-paid service

3
★★★★★

Purchased service on Monday, Pick up was Thursday, Trash was out Wednesday night, Drivers said he stopped at 3:30pm and that the trash was not out, so the pick up was not done. Called Friday and got my 6 months worth of pre-paid service

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Weve never had a problem in 3 years. We prepay for 6 months at a time, garbage gets picked up, cans brought to house, repeat every week. We use our own cans since most negative reviews on almost all of the companies are drop-off/ pick-up/

3
★★★★★

Weve never had a problem in 3 years. We prepay for 6 months at a time, garbage gets picked up, cans brought to house, repeat every week. We use our own cans since most negative reviews on almost all of the companies are drop-off/ pick-up/

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Watch out for this company they do not believe in customer service and the lady named beth is rude. They do not delivery on the promised services and I would recommend you find a different provider. There are cheaper ones out there. Don't

3
★★★★★

Watch out for this company they do not believe in customer service and the lady named beth is rude. They do not delivery on the promised services and I would recommend you find a different provider. There are cheaper ones out there. Don't

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DO NOT USE THIS SERVICE! I signed up for service on 11 January 2013. I paid for an entire year of service. I was told I would have my can on Monday or Tuesday (14/15 January). My scheduled pick up day was Thursdays. I did not have a

3
★★★★★

DO NOT USE THIS SERVICE! I signed up for service on 11 January 2013. I paid for an entire year of service. I was told I would have my can on Monday or Tuesday (14/15 January). My scheduled pick up day was Thursdays. I did not have a

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My bill was due at the end of Feb. 2012.\r
I received a bill for 3 months. I mailed them a check and they received it on 1/6/12. On 1/10/12, they picked up the garbage can and did not notify me. When I called to check on the can, they

3
★★★★★

My bill was due at the end of Feb. 2012.\r
I received a bill for 3 months. I mailed them a check and they received it on 1/6/12. On 1/10/12, they picked up the garbage can and did not notify me. When I called to check on the can, they

.

I really do not care about the slamming the company.\r
\r
BOTTOM LINE.\r
MY TRASH IS PICKED UP EVERY WEEK.\r
MY CAN IS PLACED BACK ON THE SIDE OF MY HOUSE EVERY WEEK.\r
WHEN I FORGET, THEY GET MY CAN AND DUMP IT.\r
WHEN I PUT ADDITIONAL

3
★★★★★

I really do not care about the slamming the company.\r
\r
BOTTOM LINE.\r
MY TRASH IS PICKED UP EVERY WEEK.\r
MY CAN IS PLACED BACK ON THE SIDE OF MY HOUSE EVERY WEEK.\r
WHEN I FORGET, THEY GET MY CAN AND DUMP IT.\r
WHEN I PUT ADDITIONAL

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Rocky Mountain Disposal is involved in a lawsuit with the Dept of Labor for wage dispute amoung other things. Ken Larson expecst 110% customers service from his employess when he himself won't follow the labor laws. \r
Thank you to the

3
★★★★★

Rocky Mountain Disposal is involved in a lawsuit with the Dept of Labor for wage dispute amoung other things. Ken Larson expecst 110% customers service from his employess when he himself won't follow the labor laws. \r
Thank you to the

.

I have to agree with the other review of Rocky Mountain Disposal owner Ken Larsen. As a human, I guess he has a right to live on the face of this earth. Distasteful disrepectful, NASTY thinks he is of they ELITE.NOT!!!!!\r
\r
EX-DEPUTY

3
★★★★★

I have to agree with the other review of Rocky Mountain Disposal owner Ken Larsen. As a human, I guess he has a right to live on the face of this earth. Distasteful disrepectful, NASTY thinks he is of they ELITE.NOT!!!!!\r
\r
EX-DEPUTY

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Do NOT sign up as a customer to this company!! I have been a customer for two and half years, and had been generally happy with the service--until this week. My trash was not picked up, so I called to report the problem. They told me my account had been cancelled, even though my check for 6 months of service had been cleared through my bank and deposited by them. Turned out they had deposited my check into someone else's account because they read the account number wrong that I had written on the check.
I was asked to bring a copy of the check to the business office. I took off work early and drove 30 minutes to the office. With proof, they did correct the problem.

However, as I was expressing my frustration with the lack of customer service I had received, the owner literally stormed out of his office and started yelling at me and blaming me (the customer) for the problem. Never in my life have I ever been treated so rudely. I still can not believe how he was yelling! As the owner no less!! I asked to cancel my account. When I then also asked if I might get a receipt to show I would receive my refund, the owner shoved his business card at me and told me if I didn't get a check to call the cops. The most ironic part of the story is on his business card is this tag line "Commitment to Customer Service is Our Reputation!"

I would never believe this if I hadn't experienced it. Unbelieveable! Trust me, spend a few extra dollars and go somewhere else for trash service.

0
★☆☆☆☆

Do NOT sign up as a customer to this company!! I have been a customer for two and half years, and had been generally happy with the service--until this week. My trash was not picked up, so I called to report the problem. They told me my account had been cancelled, even though my check for 6 months of service had been cleared through my bank and deposited by them. Turned out they had deposited my check into someone else's account because they read the account number wrong that I had written on the check.
I was asked to bring a copy of the check to the business office. I took off work early and drove 30 minutes to the office. With proof, they did correct the problem.

However, as I was expressing my frustration with the lack of customer service I had received, the owner literally stormed out of his office and started yelling at me and blaming me (the customer) for the problem. Never in my life have I ever been treated so rudely. I still can not believe how he was yelling! As the owner no less!! I asked to cancel my account. When I then also asked if I might get a receipt to show I would receive my refund, the owner shoved his business card at me and told me if I didn't get a check to call the cops. The most ironic part of the story is on his business card is this tag line "Commitment to Customer Service is Our Reputation!"

I would never believe this if I hadn't experienced it. Unbelieveable! Trust me, spend a few extra dollars and go somewhere else for trash service.

Pros: Pick-up service was fine

Cons: Customer Service from owner was horrible

 

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