Bellevue Salon and Spa

★★★★★
  • 200 S Broad St

    Philadelphia, PA 19102

    Map & Directions
  • 267-514-8000

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I was just at the spa today for a facial. On the website it list the "Phoenix Facial" as $80.00. To my suprise when the very unfriendly host/cashier gave me my total after my facial and it was $95.00. I mentioned the website list the price as $80.00 and she said the price went up in the New Year for 2008 and that the price goes by years of experience for the facialist. Now, I have heard about that for a hairsytlist, but never a facialist. So bacially they can make up any price and don't tell you it until the end of your service. Which is ridiculous!!

Secondly, my appointment was for 1:00 p.m. I was told to come 10 minutes early. I didn't even get called seen until 1:15 p.m. If you are going to charge top dollar, then you should be on time. Also my treatment was suppose to come with a paraffin hand treatment or eye treatment designed to refresh tired eyes, well it's doesn't. I asked about it when the host/cashier rang up my bill. She said no. I would not recommend this salon for the price.

The locks do not work in the locker room, so hopefully you don't mind dragging around your purse with you.

Overall, I would not recommend this place at all.

1
★★☆☆☆

I was just at the spa today for a facial. On the website it list the "Phoenix Facial" as $80.00. To my suprise when the very unfriendly host/cashier gave me my total after my facial and it was $95.00. I mentioned the website list the price as $80.00 and she said the price went up in the New Year for 2008 and that the price goes by years of experience for the facialist. Now, I have heard about that for a hairsytlist, but never a facialist. So bacially they can make up any price and don't tell you it until the end of your service. Which is ridiculous!!

Secondly, my appointment was for 1:00 p.m. I was told to come 10 minutes early. I didn't even get called seen until 1:15 p.m. If you are going to charge top dollar, then you should be on time. Also my treatment was suppose to come with a paraffin hand treatment or eye treatment designed to refresh tired eyes, well it's doesn't. I asked about it when the host/cashier rang up my bill. She said no. I would not recommend this salon for the price.

The locks do not work in the locker room, so hopefully you don't mind dragging around your purse with you.

Overall, I would not recommend this place at all.

Pros: location

Cons: prices, rude host

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If you are tired of pretentious hair stylists and feel like getting a hair cut is a chore that falls in the same category as doing laundry, schedule your next appointment with MIHO. She is big personality in a little package. Smart, fun, loves to debate topics, will always enjoy discussing the dynamics of family and will remember your boyfriend's or sister's names to ask about them. She gives the best blowdry and her cuts are fun and creative. Dont shy away from her though if you need something a little conservative, she can oblige! Her men's cuts are clean and designed to fit the client. This girl has a following of loyal clients that is continually growing; I am sincerely glad I found her.

2
★★★★★

If you are tired of pretentious hair stylists and feel like getting a hair cut is a chore that falls in the same category as doing laundry, schedule your next appointment with MIHO. She is big personality in a little package. Smart, fun, loves to debate topics, will always enjoy discussing the dynamics of family and will remember your boyfriend's or sister's names to ask about them. She gives the best blowdry and her cuts are fun and creative. Dont shy away from her though if you need something a little conservative, she can oblige! Her men's cuts are clean and designed to fit the client. This girl has a following of loyal clients that is continually growing; I am sincerely glad I found her.

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Went to Jennie at the recommendation of a friend and from reading various reviews. She was a very nice girl, but now I have the haircut from hell. I am very good with my hair, but can do nothing with this cut. I called immediately to tell them about my bad haircut, and they did offer for me to come back to let Jennie fix it, but why would I want her to cut my hair again when it looks so terrible? They also offered for me to have another stylist cut my hair, but that would make me too uncomfortable. The manager said she was going to think about giving my a full refund -- did you ever hear from her -- I didn't. Don't go to this salon. I should have known better when I went there and there was no one in there.

1
★☆☆☆☆

Went to Jennie at the recommendation of a friend and from reading various reviews. She was a very nice girl, but now I have the haircut from hell. I am very good with my hair, but can do nothing with this cut. I called immediately to tell them about my bad haircut, and they did offer for me to come back to let Jennie fix it, but why would I want her to cut my hair again when it looks so terrible? They also offered for me to have another stylist cut my hair, but that would make me too uncomfortable. The manager said she was going to think about giving my a full refund -- did you ever hear from her -- I didn't. Don't go to this salon. I should have known better when I went there and there was no one in there.

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I had a superb facial with Anne at the Phoenix Salon and Spa this week, and was noticing how great my skin looked over the weekend. Not only were my pores cleaned thoroughly, but I had a glow I haven't seen in a long time. Anne was funny, honest, mature, knowledgable, and skilled. Even when she was doing the extractions, she distracted me with her conversation and it did not hurt at all. Somehow, despite the fact that I needed a lot of extractions, the facial turned out to be relaxing. Her massage technique was excellent, and she made great use of the hour we spent together, never leaving me to just sit with lotion on my face. When I was having the product soak into my skin, she massaged my arms, hands and feet. She recommended the right products for me to take home, and I ended up buying a bunch of other stuff as well because everything was on sale for 20% off of the regualr price. I even got a candle that I love the smell of and some accessories for my hair. The Salon and Spa itself was clean and pretty and the employees and other clients were friendly and nice. I truly enjoyed my experience.

2
★★★★★

I had a superb facial with Anne at the Phoenix Salon and Spa this week, and was noticing how great my skin looked over the weekend. Not only were my pores cleaned thoroughly, but I had a glow I haven't seen in a long time. Anne was funny, honest, mature, knowledgable, and skilled. Even when she was doing the extractions, she distracted me with her conversation and it did not hurt at all. Somehow, despite the fact that I needed a lot of extractions, the facial turned out to be relaxing. Her massage technique was excellent, and she made great use of the hour we spent together, never leaving me to just sit with lotion on my face. When I was having the product soak into my skin, she massaged my arms, hands and feet. She recommended the right products for me to take home, and I ended up buying a bunch of other stuff as well because everything was on sale for 20% off of the regualr price. I even got a candle that I love the smell of and some accessories for my hair. The Salon and Spa itself was clean and pretty and the employees and other clients were friendly and nice. I truly enjoyed my experience.

Pros: Relaxing facial, nice place, Anne

Cons: none I can think of

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I have been trying to find a place in Philadelphia to get highlights and have been dissappointed everywhere I have gone. I was about to give up but decided to give it one more shot and tried out Phoenix and I'm so glad that I did! It is a little bit pricey, but not much more than most salons in the area, and the products they use and their staff are really unbeatable. Jillian is fantastic! My highlights look so natural and my hair feels healthier than ever. I highly recommend it.

2
★★★★★

I have been trying to find a place in Philadelphia to get highlights and have been dissappointed everywhere I have gone. I was about to give up but decided to give it one more shot and tried out Phoenix and I'm so glad that I did! It is a little bit pricey, but not much more than most salons in the area, and the products they use and their staff are really unbeatable. Jillian is fantastic! My highlights look so natural and my hair feels healthier than ever. I highly recommend it.

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I had a 90 minute deep tissue massage with Krista at the Phoenix last week, and walked out of the spa room thinking it was the best massage I have had since I can remember. While sometimes I do not let the massage therapist touch my head as i don't want to get my hair greasy or oily, this time I had scheduled a hair cut after my massage so I was OK with my head being touched. Krista started off the massage with an incredibly relaxing head massage and then focused on releasing the knots and tension in my shoulder area. I had asked her to focus on this, and that is what she did. She finished off with my lower back, legs, arms, hands, and then the bliss of an amazing foot massage. I felt like a new person............At the end, she instructed me to take some deep cleansing breaths, and this was a nice way to close the session. thanks Krista. I will be back.

2
★★★★★

I had a 90 minute deep tissue massage with Krista at the Phoenix last week, and walked out of the spa room thinking it was the best massage I have had since I can remember. While sometimes I do not let the massage therapist touch my head as i don't want to get my hair greasy or oily, this time I had scheduled a hair cut after my massage so I was OK with my head being touched. Krista started off the massage with an incredibly relaxing head massage and then focused on releasing the knots and tension in my shoulder area. I had asked her to focus on this, and that is what she did. She finished off with my lower back, legs, arms, hands, and then the bliss of an amazing foot massage. I felt like a new person............At the end, she instructed me to take some deep cleansing breaths, and this was a nice way to close the session. thanks Krista. I will be back.

Pros: Awesome Massage, Krista, Parking

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I needed an appointment quickly, and scheduled a cut and color with Jillian. She was fantastic! I told her what I was looking for and she gave me her thoughts and offered additional suggestions I had never thought about. It was a long process (the coloring I was having done).. but I didn't feel rushed out. Even the receptionist was friendly and unpretentious. My friend also had a cut with Carlos and loved the result! She looks great! The only con is it was very expensive, but it was so worth it!

2
★★★★★

I needed an appointment quickly, and scheduled a cut and color with Jillian. She was fantastic! I told her what I was looking for and she gave me her thoughts and offered additional suggestions I had never thought about. It was a long process (the coloring I was having done).. but I didn't feel rushed out. Even the receptionist was friendly and unpretentious. My friend also had a cut with Carlos and loved the result! She looks great! The only con is it was very expensive, but it was so worth it!

Pros: Attentive staff without pretense, love the highlights!

Cons: expensive

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This place is perfect! I can't tell you what it has done to my hair and self esteem!! I have never ever ever ever had so many compliments on my hair. Carlos is AMAZING! I took a chance and let him chop off my locks (on his recommendation) and my hair looks awesome! The second time I visited, I put all the decision making for my hair and his hands, and he did not disappoint. I have awesome highlights that I would have never considered before him. I cannot stress enough how talented this man is!! He also convinced me to purchase really nice hair products from the salon, and to go out and invest in some really nice hairdryers and straighteners. Now, at home I can achieve the same look he gives me in the salon!!! However, they are never overbearing or make you feel like you HAVE to buy something. They are great professionals.

Also, on my last visit I met with Kim and received my first wax ever. She did a brazilian and full leg wax in an hour, and made it as painless as possible. I will continue to go to her! She makes you relaxed, talks to you through the whole thing, and makes sure everything is OK. I will continue to go to her for all my waxing needs, and hope to get one of her infamous facials in the future.

All this being said, it is a very expensive salon. I nearly died when I received my bill last time I was there. But the second my boyfriend commented on my silky smooth legs, and everytime I get a compliment on my hair, I know it was worth every penny. GO TO THIS SALON...you will not be disappointed!

2
★★★★★

This place is perfect! I can't tell you what it has done to my hair and self esteem!! I have never ever ever ever had so many compliments on my hair. Carlos is AMAZING! I took a chance and let him chop off my locks (on his recommendation) and my hair looks awesome! The second time I visited, I put all the decision making for my hair and his hands, and he did not disappoint. I have awesome highlights that I would have never considered before him. I cannot stress enough how talented this man is!! He also convinced me to purchase really nice hair products from the salon, and to go out and invest in some really nice hairdryers and straighteners. Now, at home I can achieve the same look he gives me in the salon!!! However, they are never overbearing or make you feel like you HAVE to buy something. They are great professionals.

Also, on my last visit I met with Kim and received my first wax ever. She did a brazilian and full leg wax in an hour, and made it as painless as possible. I will continue to go to her! She makes you relaxed, talks to you through the whole thing, and makes sure everything is OK. I will continue to go to her for all my waxing needs, and hope to get one of her infamous facials in the future.

All this being said, it is a very expensive salon. I nearly died when I received my bill last time I was there. But the second my boyfriend commented on my silky smooth legs, and everytime I get a compliment on my hair, I know it was worth every penny. GO TO THIS SALON...you will not be disappointed!

Pros: Know thier stuff!!! Best hair I've ever had!

Cons: Expensive

.

I took a chance and tried a new place, and my appointment was with jillian. She made me feel really comfortable with her soft spoken voice. I got my hair highlighted and i cant believe how good it looks. She matched up my shade perfectly. I highly recommend this salon for anyone. The staff is very friendly and the whole salon is just great.kudos

2
★★★★★

I took a chance and tried a new place, and my appointment was with jillian. She made me feel really comfortable with her soft spoken voice. I got my hair highlighted and i cant believe how good it looks. She matched up my shade perfectly. I highly recommend this salon for anyone. The staff is very friendly and the whole salon is just great.kudos

Pros: great stylist, 5 dollar parking

Cons: none

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I was recently asked when checking out of the Phoenix Salon how my services were (I had a hair cut, highlights, and a manicure), and I told the person asking that I had a wonderful time at your salon and loved the way my hair turned out. She asked that I write a review on Citysearch, and I am happy to do that and share my thoughts with others. This Salon is as beautiful in person as it looks on the web site, and sometimes we all know that is not the case. Pictures aren't always as truthful, especially when they are placed on a web site etc.. The Phoenix is clean and decorated beautifully. The people who work there are polite and professional. The coffee is brewed bu individual cup, and I was asked several times during my visit by various people if I would like to have coffee or water. They even call for your car when you are checking out of your appointment, and the valet parker has it ready for you as you walk out the door, AND IT IS DISCOUNTED!!! This is huge if you are like me and hate to pay for parking in Center City Philadelphia. I only paid $5.00 and had my car there for several hours. What a coup!! I can not say enough about this place, and Jenny who did my hair did a great job. She herself is a gorgeous red head and obviously takes good care of herself. I had no problem taking her suggestions for my changing things up a bit, and getting more blond for the summer. The hair cut was equally as good. The manicure (I forget who did it) was also good, and I think next time I will try to pedicure as there were people having them, and they looked more relaxing. This is a great place if you are in the City, and looking for a place that is as good as it looks.

2
★★★★★

I was recently asked when checking out of the Phoenix Salon how my services were (I had a hair cut, highlights, and a manicure), and I told the person asking that I had a wonderful time at your salon and loved the way my hair turned out. She asked that I write a review on Citysearch, and I am happy to do that and share my thoughts with others. This Salon is as beautiful in person as it looks on the web site, and sometimes we all know that is not the case. Pictures aren't always as truthful, especially when they are placed on a web site etc.. The Phoenix is clean and decorated beautifully. The people who work there are polite and professional. The coffee is brewed bu individual cup, and I was asked several times during my visit by various people if I would like to have coffee or water. They even call for your car when you are checking out of your appointment, and the valet parker has it ready for you as you walk out the door, AND IT IS DISCOUNTED!!! This is huge if you are like me and hate to pay for parking in Center City Philadelphia. I only paid $5.00 and had my car there for several hours. What a coup!! I can not say enough about this place, and Jenny who did my hair did a great job. She herself is a gorgeous red head and obviously takes good care of herself. I had no problem taking her suggestions for my changing things up a bit, and getting more blond for the summer. The hair cut was equally as good. The manicure (I forget who did it) was also good, and I think next time I will try to pedicure as there were people having them, and they looked more relaxing. This is a great place if you are in the City, and looking for a place that is as good as it looks.

Pros: Beautiful place, discounted parking, nice people

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I went to the Phoenix for my appointment with jackie with hair that was way overdue for cutting, and color that needed a "pick me up." I left with a very chic new cut and with highlights that not only brightened my face, but that gave me a summer look like no other I have had. She was professional and pleasant and her prices were way better that what I have been paying. I enjoyed the decor of the salon, and left with the products that will help maintain my new look.

2
★★★★★

I went to the Phoenix for my appointment with jackie with hair that was way overdue for cutting, and color that needed a "pick me up." I left with a very chic new cut and with highlights that not only brightened my face, but that gave me a summer look like no other I have had. She was professional and pleasant and her prices were way better that what I have been paying. I enjoyed the decor of the salon, and left with the products that will help maintain my new look.

Pros: Jackie for hair, good coffee

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I went to the Phoenix for a 90 minute deep tissue massage with Krista, and left feeling both relaxed and rejuvenated. She listened to what my issues were, and focused on those areas that needed special attention. I was not interested in having my hair messed up or oily as I did not have time for a styling session after my massage, so she stayed away from my head area, and focused on other parts of my body. I asked her to incorporate some stretching into the massage, which she did, and my arms and hips were stretched beyond what I could have done myself, yet without pain or over exertion. I especially enjoyed the hand and foot massage. I left feeling relaxed, and the areas that I was experiencing pain felt much better. She was both knowledgable and kind natured, and the massage was well worth my time and money. I will be a return client, and look very much forward to my next treatment with Krista.

2
★★★★★

I went to the Phoenix for a 90 minute deep tissue massage with Krista, and left feeling both relaxed and rejuvenated. She listened to what my issues were, and focused on those areas that needed special attention. I was not interested in having my hair messed up or oily as I did not have time for a styling session after my massage, so she stayed away from my head area, and focused on other parts of my body. I asked her to incorporate some stretching into the massage, which she did, and my arms and hips were stretched beyond what I could have done myself, yet without pain or over exertion. I especially enjoyed the hand and foot massage. I left feeling relaxed, and the areas that I was experiencing pain felt much better. She was both knowledgable and kind natured, and the massage was well worth my time and money. I will be a return client, and look very much forward to my next treatment with Krista.

Pros: Nice atmosphere, good spa music, good value

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Erick's calm nature and knowledge of the muscular structure of the body, combined with his knowledge of the mind, makes for a wonderful 90 minutes of relaxation and rejuvenation. I have had the pleasure of having several massages with Erick, and I always leave feeling relaxed and healthy. He stretches you during the body work, knows when you don't want to chat and make small talk, and gives you pointers for at home care. I have several issues that need to be addressed on a weekly basis (shoulder pain, sciatic pain) and Erick has been instrumental in helping me minimize the pain I am feeling all the time. while it is time-consuming to go to a spa and spend an hour or more on the table, i have found that the time spent is well worth the trouble. If you are looking for more than a "foofy" massage, you need to see Erick. Thanks

2
★★★★★

Erick's calm nature and knowledge of the muscular structure of the body, combined with his knowledge of the mind, makes for a wonderful 90 minutes of relaxation and rejuvenation. I have had the pleasure of having several massages with Erick, and I always leave feeling relaxed and healthy. He stretches you during the body work, knows when you don't want to chat and make small talk, and gives you pointers for at home care. I have several issues that need to be addressed on a weekly basis (shoulder pain, sciatic pain) and Erick has been instrumental in helping me minimize the pain I am feeling all the time. while it is time-consuming to go to a spa and spend an hour or more on the table, i have found that the time spent is well worth the trouble. If you are looking for more than a "foofy" massage, you need to see Erick. Thanks

Pros: Great massage therapy

Cons: none

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I've been looking for a place to get regular pedicures and after one at the Phoenix, there is no reason to look any farther. The spa is lovely in every detail, the staff is friendly and professional and most important, my feet look absolutely fabulous. It's also a convenient location, on the north side of Center City in the elegant Phoenix Hotel. The pedestrian concourse that connects the Phoenix to Suburban Station is right outside the door of the spa. A great experience in every way.

2
★★★★★

I've been looking for a place to get regular pedicures and after one at the Phoenix, there is no reason to look any farther. The spa is lovely in every detail, the staff is friendly and professional and most important, my feet look absolutely fabulous. It's also a convenient location, on the north side of Center City in the elegant Phoenix Hotel. The pedestrian concourse that connects the Phoenix to Suburban Station is right outside the door of the spa. A great experience in every way.

Pros: Great service, terrific pedicure, lovely atmosphere

Cons: More expensive than a regular nail salon pedicure, but worth every dime

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I found out about the phoenix salon from citysearch. I went there to get a wax, it was my first time getting a brazillian and it was a great experience. My waxing was with Kim, she did a fantastic job. She was extremley friendly, made me feel very comfortable. The waxing was fast and maybe not pain free.. but it was well worth it. I am never shaving AGAIN. She also did my eyebrows and also was great at that too. I couldn't be more pleased.

2
★★★★★

I found out about the phoenix salon from citysearch. I went there to get a wax, it was my first time getting a brazillian and it was a great experience. My waxing was with Kim, she did a fantastic job. She was extremley friendly, made me feel very comfortable. The waxing was fast and maybe not pain free.. but it was well worth it. I am never shaving AGAIN. She also did my eyebrows and also was great at that too. I couldn't be more pleased.

Pros: skill, knowledge, location

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I had a pedicure at the Phoenix with Rebecca and then traveled for a week, hoping that it would last and my feet would look great while in the islands. Not only was the experience great (freshly brewed coffee, valet parking that they validated for me, friendly people, and great retail items), but the pedicure has lasted way longer than what I am used to. I will no longer waste my money by going to the cheaper nail place around the corner from my office, and will regularly visit the Phoenix. I also purchased a great lip gloss and a great gift for my secretary. My only complaint is that they had QVC playing on the TV, and this isnt exactly what I want to listen to when trying to relax. I would recommend this place to anyone looking for an upscale salon in the city.

2
★★★★★

I had a pedicure at the Phoenix with Rebecca and then traveled for a week, hoping that it would last and my feet would look great while in the islands. Not only was the experience great (freshly brewed coffee, valet parking that they validated for me, friendly people, and great retail items), but the pedicure has lasted way longer than what I am used to. I will no longer waste my money by going to the cheaper nail place around the corner from my office, and will regularly visit the Phoenix. I also purchased a great lip gloss and a great gift for my secretary. My only complaint is that they had QVC playing on the TV, and this isnt exactly what I want to listen to when trying to relax. I would recommend this place to anyone looking for an upscale salon in the city.

Pros: lasting pedicures, clean and friendly, valet parking

Cons: QVC on the TV

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I am so thankful to have a great hair stylist. I just want to say that I am very pleased with the work jillian does with my hair. I've been a long-time client of hers and i've followed her during her transition to the new salon. She is such a sweet person with a nautural talent. My hair always looks great, The cut, and the amazing job she does with my highlites. She, and the phoenix salon comes highly recommended.

2
★★★★★

I am so thankful to have a great hair stylist. I just want to say that I am very pleased with the work jillian does with my hair. I've been a long-time client of hers and i've followed her during her transition to the new salon. She is such a sweet person with a nautural talent. My hair always looks great, The cut, and the amazing job she does with my highlites. She, and the phoenix salon comes highly recommended.

Pros: fab salon, excellent customer service, valet your car like celebs

.

I am a new customer of the Phoenix Salon and just had a haircut and facial last week (Amanda did the facial and could not have been more pleasant, and jenny cut my hair and did a nice job despite the damage I have from straightening). Not only were the services wonderful, but I was able to enjoy the nice holiday decorations, and the fact that they took the time to put them up. The smell of the salon and the decor put me right in the mood to relax, and to think about the season. Everyone is busy racing around shopping, working, and worrying about how to get everything done this time of year. My recommendation is to go to the Phoenix, treat yourself to an hour of something for yourself, and then to get back to the chaos of life at this time. I did it, and feel a whole lot better. I will take this time for myself every once in a while whether it is the holiday season or not. One more thing...... the cookies and the brewed individually coffee is a nice touch!

2
★★★★★

I am a new customer of the Phoenix Salon and just had a haircut and facial last week (Amanda did the facial and could not have been more pleasant, and jenny cut my hair and did a nice job despite the damage I have from straightening). Not only were the services wonderful, but I was able to enjoy the nice holiday decorations, and the fact that they took the time to put them up. The smell of the salon and the decor put me right in the mood to relax, and to think about the season. Everyone is busy racing around shopping, working, and worrying about how to get everything done this time of year. My recommendation is to go to the Phoenix, treat yourself to an hour of something for yourself, and then to get back to the chaos of life at this time. I did it, and feel a whole lot better. I will take this time for myself every once in a while whether it is the holiday season or not. One more thing...... the cookies and the brewed individually coffee is a nice touch!

Pros: brewed coffee, great decor, good service

Cons: none I can think of

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I am a regular client of the Phoenix Salon, and was approached recently by one of the massage therapists who offered me a free chair massage while I was waiting for my hair appointment. At first I wasn't sure about sitting on a massage chair in the middle of the front area of the salon. But after a few minutes, I was relaxed and tension free (he just worked on my neck and back). I couldn't believe the difference it made in how i felt. I booked a one hour massage appointment a few days later and regret that I have not made this part of my regular schedule in the past. Not only did I feel relaxed and rejuvenated, but i was told how to follow up by Eric in terms of after care and stretching. I will now go to Eric regularly and thank the Phoenix for introducing me to this service.

2
★★★★★

I am a regular client of the Phoenix Salon, and was approached recently by one of the massage therapists who offered me a free chair massage while I was waiting for my hair appointment. At first I wasn't sure about sitting on a massage chair in the middle of the front area of the salon. But after a few minutes, I was relaxed and tension free (he just worked on my neck and back). I couldn't believe the difference it made in how i felt. I booked a one hour massage appointment a few days later and regret that I have not made this part of my regular schedule in the past. Not only did I feel relaxed and rejuvenated, but i was told how to follow up by Eric in terms of after care and stretching. I will now go to Eric regularly and thank the Phoenix for introducing me to this service.

Pros: Chair masssages, Angela for hair, parking available

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I orginally posted my disappointment with my haircut at the Phoenix. The haircut did not look anything like what I wanted or the pictures I brought in. HOWEVER, immediately after seeing this review, the salon owner contacted me to try to resolve the issue. She was accomodating and extremely concerned with my disappointment in the service. Although I was not happy with the haircut, the fact that the owner took the time to try to resolve the issue showed the high level of customer service this salon has.

I went back for a corrective haircut with Valerie and she did an awesome job! She gave me tons of advice on how to care for my hair, and the cut looks great. I would highly recommend her!

1
★★★☆☆

I orginally posted my disappointment with my haircut at the Phoenix. The haircut did not look anything like what I wanted or the pictures I brought in. HOWEVER, immediately after seeing this review, the salon owner contacted me to try to resolve the issue. She was accomodating and extremely concerned with my disappointment in the service. Although I was not happy with the haircut, the fact that the owner took the time to try to resolve the issue showed the high level of customer service this salon has.

I went back for a corrective haircut with Valerie and she did an awesome job! She gave me tons of advice on how to care for my hair, and the cut looks great. I would highly recommend her!

Pros: Nicely decorated salon

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I love this place for an after work, pre-party night out. I stop in and get a blow dry and then a make-up application (I love their line of make up and have never seen it before the Phoenix). then, I hit the streets and have the time of my life, looking and feeling great. I think the prices are good, and I am happy that I have found this treasure of a salon.

PROS: great blow drying, fun make-up, convienient center city location
CONS:

5
★★★★★

I love this place for an after work, pre-party night out. I stop in and get a blow dry and then a make-up application (I love their line of make up and have never seen it before the Phoenix). then, I hit the streets and have the time of my life, looking and feeling great. I think the prices are good, and I am happy that I have found this treasure of a salon.

PROS: great blow drying, fun make-up, convienient center city location
CONS:

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My experiences at the Phoenix have been nothing but excellent. I started going to this salon about a year ago, and have slowly tried most of the services they offer. I started with my hair, and am extremely happy with the several color treatments Jackie has given me. My highlights look great, inf act I just got a few lowlights to change my look a bit for fall. While I have always strived to have a blonde look, I now have a little more contrast in my hair and this has brought me several compliments. The waxing services are also excellent, and the facials are relaxing and thorough. May gives a fabulous pedicure, and I am going to try to get a massage the next time I am in. Last week when I was having my hair done, one of the employees offered me a free chair massage that relieved some of the stress in my shoulders. I am now ready to jump in and get the whole thing, and do it for a full hour. I would recommend this salon and spa to anyone.

2
★★★★★

My experiences at the Phoenix have been nothing but excellent. I started going to this salon about a year ago, and have slowly tried most of the services they offer. I started with my hair, and am extremely happy with the several color treatments Jackie has given me. My highlights look great, inf act I just got a few lowlights to change my look a bit for fall. While I have always strived to have a blonde look, I now have a little more contrast in my hair and this has brought me several compliments. The waxing services are also excellent, and the facials are relaxing and thorough. May gives a fabulous pedicure, and I am going to try to get a massage the next time I am in. Last week when I was having my hair done, one of the employees offered me a free chair massage that relieved some of the stress in my shoulders. I am now ready to jump in and get the whole thing, and do it for a full hour. I would recommend this salon and spa to anyone.

Pros: Excellent Hair Color Services, May for pedicures

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I've been going to the Phoenix for the past several months for my waxing and I really can't say anything bad. Everyone is great. Kim is wonderful. She really makes my brazilian wax a breeze. I mean no one looks foward to getting waxed, but Kim makes me feel so comfortable and at ease, she's funny too...and she's really quick..thank goodness!!! She also does a fantastic eyebrow wax..she takes a little longer than usuall but its completly worth it...not a strand hair insight! The front desk is great too.. very proffesional. I would reccomend Kim and the Phoenix to everyone.. they are extremly friendly and down to earth.

2
★★★★★

I've been going to the Phoenix for the past several months for my waxing and I really can't say anything bad. Everyone is great. Kim is wonderful. She really makes my brazilian wax a breeze. I mean no one looks foward to getting waxed, but Kim makes me feel so comfortable and at ease, she's funny too...and she's really quick..thank goodness!!! She also does a fantastic eyebrow wax..she takes a little longer than usuall but its completly worth it...not a strand hair insight! The front desk is great too.. very proffesional. I would reccomend Kim and the Phoenix to everyone.. they are extremly friendly and down to earth.

Pros: VALET...

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I tried this salon twice since it has great reviews here and it is very close to my office, and I was disappointed both times (so-so manicure and a bad eyebrow wax). For the eyebrow wax instead of going into a private room like every other salon I've been to, she had me put my head back in the shampooing sink and waxed them there! Needless to say it was uncomfortable for my neck and my hair got damp in the sink.

I am very skeptical of all these glowing reviews - they all seem overly positive and there are so many of them for such a new salon. It is very clear that management reads these reviews since they have responded to all the negative ones, and I wouldn't be surprised if these were not all written by customers.

1
★★☆☆☆

I tried this salon twice since it has great reviews here and it is very close to my office, and I was disappointed both times (so-so manicure and a bad eyebrow wax). For the eyebrow wax instead of going into a private room like every other salon I've been to, she had me put my head back in the shampooing sink and waxed them there! Needless to say it was uncomfortable for my neck and my hair got damp in the sink.

I am very skeptical of all these glowing reviews - they all seem overly positive and there are so many of them for such a new salon. It is very clear that management reads these reviews since they have responded to all the negative ones, and I wouldn't be surprised if these were not all written by customers.

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This is the place to go if you are looking for not only a great haircut, but a blowdry that will last for days despite the rainy weather. Shannon trimmed my long hair and made it straight, with the dryer and it has lasted despite the rainy weekend. Not only was I prepped for a Thursday night out, but I was fine for Friday and Saturday night as well. The service was not too pricey and I felt it was well worth it. Shannon also recommended some great L'Oreal products for me to take home, and I had been looking for a place to buy this shampoo and styling creme. I will return to the Phoenix time and again.

2
★★★★★

This is the place to go if you are looking for not only a great haircut, but a blowdry that will last for days despite the rainy weather. Shannon trimmed my long hair and made it straight, with the dryer and it has lasted despite the rainy weekend. Not only was I prepped for a Thursday night out, but I was fine for Friday and Saturday night as well. The service was not too pricey and I felt it was well worth it. Shannon also recommended some great L'Oreal products for me to take home, and I had been looking for a place to buy this shampoo and styling creme. I will return to the Phoenix time and again.

Pros: haircuts, styling that lasts, Shannon

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I have had my 3rd in a series of Vibraderm facials with Ally at the Phoenix, and more people remark about my glowing and healthy skin than I would have ever imagined. This is a non-surgical treatment that is not only affordable but relatively pain less other than a few moments of being uncomfortable, and it is well worth it. The face lift will have to wait! Thanks Goodness I foung about this facial treatment.

2
★★★★★

I have had my 3rd in a series of Vibraderm facials with Ally at the Phoenix, and more people remark about my glowing and healthy skin than I would have ever imagined. This is a non-surgical treatment that is not only affordable but relatively pain less other than a few moments of being uncomfortable, and it is well worth it. The face lift will have to wait! Thanks Goodness I foung about this facial treatment.

Pros: Vibraderm Technology, Facials that last, clean

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If you want to look great, go to Jennie at the Phoenix Salon and Spa at 16th and Arch Street. I now believe that Jennie is this City's top hair stylist and I am lucky to have discovered her.

Not only is Jennie personable and easy going, but she happens to be one of the best hair stylists and colorists I have ever met. I had been going to NY City for my hair for the last several years, was caught in a crunch last week, and didn't have the time to visit NY for a day. I had heard about the Phoenix from some of my colleagues at work, and decided to give it a try. In fact, one of my friends had won a gift certificate at a fundraiser event and had tried it out a few months back. She had come back to work looking fabulous. Not too much of a different look, but enough that she all caught us off guard with a new style and color, and we were thrilled for her.

I will now not only save money on my hair cuts and coloring by skipping the trip to New York, but I will save the time off from work (a wasted vacation day) and the train fare. Thinking of what to do with the extra money, I have decided to try some of the Phoenix's other spa services-- perhaps a massage and a facial or perhaps a pedicure?? My next day off will be with Jennie and then some additional time in the spa, and I bet I will still come out with a few bucks in my hand. Sorry New York, but I am now a Phoenix Philadelphia gal.

2
★★★★★

If you want to look great, go to Jennie at the Phoenix Salon and Spa at 16th and Arch Street. I now believe that Jennie is this City's top hair stylist and I am lucky to have discovered her.

Not only is Jennie personable and easy going, but she happens to be one of the best hair stylists and colorists I have ever met. I had been going to NY City for my hair for the last several years, was caught in a crunch last week, and didn't have the time to visit NY for a day. I had heard about the Phoenix from some of my colleagues at work, and decided to give it a try. In fact, one of my friends had won a gift certificate at a fundraiser event and had tried it out a few months back. She had come back to work looking fabulous. Not too much of a different look, but enough that she all caught us off guard with a new style and color, and we were thrilled for her.

I will now not only save money on my hair cuts and coloring by skipping the trip to New York, but I will save the time off from work (a wasted vacation day) and the train fare. Thinking of what to do with the extra money, I have decided to try some of the Phoenix's other spa services-- perhaps a massage and a facial or perhaps a pedicure?? My next day off will be with Jennie and then some additional time in the spa, and I bet I will still come out with a few bucks in my hand. Sorry New York, but I am now a Phoenix Philadelphia gal.

Pros: Jennie, Great Prices, Great Haircuts and Color

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We just bought our unti at the Phoenix after renting for several years. i think we made the best investment in our future that we could have. We are really excited to live here, and we are so thrilled to have had the opportunity to invest in this gorgeous building!

2
★★★★★

We just bought our unti at the Phoenix after renting for several years. i think we made the best investment in our future that we could have. We are really excited to live here, and we are so thrilled to have had the opportunity to invest in this gorgeous building!

Pros: Most beautiful building, fabulous amenities, secure and safe

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The Phoenix is a great salon for men. From the haircuts which are priced well and quick, to the shampoo girls who give a great massage, to the 1/2 hour facials that make a difference that lasts for weeks........ I was even talked into a pedicure (my first one ever) and it was wonderful. May did not make me feel strange about having one, and when I asked for the TV on so i could watch sports while enjoying the foot massage, it was not a problem. The front desk check out was quick and courteous, and the valet parking was certainly a plus. I was offered coffee on my way in and it was freshly brewed with a smile. There is nothing I would not recommend about this place, and i was happy to write this review and to share my experiences at the Phoenix. I will continue to be a regular client and to recommend this conveniently located salon to all of my friends and colleagues. Thanks Phoenix!!

2
★★★★★

The Phoenix is a great salon for men. From the haircuts which are priced well and quick, to the shampoo girls who give a great massage, to the 1/2 hour facials that make a difference that lasts for weeks........ I was even talked into a pedicure (my first one ever) and it was wonderful. May did not make me feel strange about having one, and when I asked for the TV on so i could watch sports while enjoying the foot massage, it was not a problem. The front desk check out was quick and courteous, and the valet parking was certainly a plus. I was offered coffee on my way in and it was freshly brewed with a smile. There is nothing I would not recommend about this place, and i was happy to write this review and to share my experiences at the Phoenix. I will continue to be a regular client and to recommend this conveniently located salon to all of my friends and colleagues. Thanks Phoenix!!

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After a day at Heaven Spa the Heaven Spa staff suggested we make an appointment at Phoenix Salon (as we were all going downtown for dinner), for Hair styling and color. Well this Salon is superb also. The place is lovely and the stylists did a great job on all three of us. We went to dinner looking and feeling like a million dollars.Thanks guys-especially Angela and Carlos.

2
★★★★★

After a day at Heaven Spa the Heaven Spa staff suggested we make an appointment at Phoenix Salon (as we were all going downtown for dinner), for Hair styling and color. Well this Salon is superb also. The place is lovely and the stylists did a great job on all three of us. We went to dinner looking and feeling like a million dollars.Thanks guys-especially Angela and Carlos.

Pros: carlos and angela

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I am a regular client but wanted to share my recent experience as a bride using the Phoenix Salon & Spa for my bridal party. I have been a client of Jennie Boyer's for 6 years, (followed her from Pierre & Carlo) and Janine cuts my husband's hair.

From the very beginning, I had an exceptional experience making hair and makeup arrangements for my bridal party. Our wedding was held on a Sunday (the salon has Sunday hours), but we had so many people to accommodate that we needed an 8 am start. April, the salon's coordinator, contacted several members of her staff and found stylists willing to open the salon early for us. We had about 11 ladies and children who needed either hair or makeup services (several, including myself, required both). We were in at 8 and out by 10:30 am (exactly on time).

Everyone's hair and makeup looked fantastic. Despite 94 degree temperatures and high humidity (ironically we married during the one weekend this summer where the heat was unbearable), no one had a hair out of place. I have very thick, wavy, frizz-prone hair, which Jennie pulled back into an elegant looped low chignon. At the end of the night and without a single touch-up, my hair looked every bit as perfect as it did when I left the salon that morning.

Everyone's makeup looked natural and also lasted throughout the day. The salon uses Nouba cosmetics, which had very flattering shades and tones. Ali Tepper did a lovely job on my bridesmaids and me while Carlos made my mother look glamorous (he's Best of Philly for good reason).

The prices were competitive for the area (I paid $125 for my intricate updo but the bridesmaids were half of that), and the service was wonderful. The stylists were very friendly, and my sister in-law remarked that she wished Jennie lived in NY, because her hair had never looked so good! I'm so glad we used the Phoenix. It was the perfect start to a special day.

2
★★★★★

I am a regular client but wanted to share my recent experience as a bride using the Phoenix Salon & Spa for my bridal party. I have been a client of Jennie Boyer's for 6 years, (followed her from Pierre & Carlo) and Janine cuts my husband's hair.

From the very beginning, I had an exceptional experience making hair and makeup arrangements for my bridal party. Our wedding was held on a Sunday (the salon has Sunday hours), but we had so many people to accommodate that we needed an 8 am start. April, the salon's coordinator, contacted several members of her staff and found stylists willing to open the salon early for us. We had about 11 ladies and children who needed either hair or makeup services (several, including myself, required both). We were in at 8 and out by 10:30 am (exactly on time).

Everyone's hair and makeup looked fantastic. Despite 94 degree temperatures and high humidity (ironically we married during the one weekend this summer where the heat was unbearable), no one had a hair out of place. I have very thick, wavy, frizz-prone hair, which Jennie pulled back into an elegant looped low chignon. At the end of the night and without a single touch-up, my hair looked every bit as perfect as it did when I left the salon that morning.

Everyone's makeup looked natural and also lasted throughout the day. The salon uses Nouba cosmetics, which had very flattering shades and tones. Ali Tepper did a lovely job on my bridesmaids and me while Carlos made my mother look glamorous (he's Best of Philly for good reason).

The prices were competitive for the area (I paid $125 for my intricate updo but the bridesmaids were half of that), and the service was wonderful. The stylists were very friendly, and my sister in-law remarked that she wished Jennie lived in NY, because her hair had never looked so good! I'm so glad we used the Phoenix. It was the perfect start to a special day.

Pros: Fantastic service, organized, expert staff

Cons: None

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The last haircut I got was here at the Phoenix. The staff was incredibly friendly and I never behaved snooty at any moment- something my friends and I have noticed about certain upscale spas and salons in the Center City area. It is great to know that top quality service doesn't need to come with an attitude and sense of superiority. My stylist was fabulous, although I cannot recall her name and the shampoo/conditioner gals made me so incredibly relaxed while washing my hair which is probably the best part of getting a cut.

4
★★★★☆

The last haircut I got was here at the Phoenix. The staff was incredibly friendly and I never behaved snooty at any moment- something my friends and I have noticed about certain upscale spas and salons in the Center City area. It is great to know that top quality service doesn't need to come with an attitude and sense of superiority. My stylist was fabulous, although I cannot recall her name and the shampoo/conditioner gals made me so incredibly relaxed while washing my hair which is probably the best part of getting a cut.

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I had a brazillian with Ali yesterday. She was thorough and professional and it was actually relatively painless - all in about 25 minutes. Having just moved from SF I was impressed with the short time it took and the price paid ($55 plus tip). I was disappointed to find out they have valet for $5 when I paid $10.50 around the corner. Doesn't that go on the list of things they should tell you when they ask if you've ever been there before and you say "no"? FYI - Tips are cash/check only though you can pay for service with a cc.

2
★★★★★

I had a brazillian with Ali yesterday. She was thorough and professional and it was actually relatively painless - all in about 25 minutes. Having just moved from SF I was impressed with the short time it took and the price paid ($55 plus tip). I was disappointed to find out they have valet for $5 when I paid $10.50 around the corner. Doesn't that go on the list of things they should tell you when they ask if you've ever been there before and you say "no"? FYI - Tips are cash/check only though you can pay for service with a cc.

Pros: Painless, fast, reasonable prices

Cons: Lack of info re: valet parking, moderately snooty front desk staff

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I have been going to the Salon since it's opening and I have returned because of the pampering you receive. I am always treated as their most important client. The Phoenix is a first class salon all the way. I am complimented all the time on my trendy haircut and color. I especially love the retail product's they are offering. The staff are all professional and so friendly. I treated my husband to a manicure/pedicure for Father's day and he was so pleased. My 8 yr old had his hair Styled by Carlos and is having fun styling it every morning. The Phoenix is a full service salon for the whole family. I would highly recommend a visit.

2
★★★★★

I have been going to the Salon since it's opening and I have returned because of the pampering you receive. I am always treated as their most important client. The Phoenix is a first class salon all the way. I am complimented all the time on my trendy haircut and color. I especially love the retail product's they are offering. The staff are all professional and so friendly. I treated my husband to a manicure/pedicure for Father's day and he was so pleased. My 8 yr old had his hair Styled by Carlos and is having fun styling it every morning. The Phoenix is a full service salon for the whole family. I would highly recommend a visit.

Pros: friendly staff

Cons: N/A

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My hair has never looked better since I started visiting the Phoenix Salon in Philadelphia. I get a wonderful scalp massage with my wash, and then enjoy exquisite hair services each and every time I have an appointment. Carlos is not only experienced, but has an eye for style and makes recommendations for change, and when he has finished with me, I look and feel great. At my last visit, I inquired about changing my make-up, and he spent the time to give me a fabulous make-over with NOUBA make up. I bought my products, and now have a 15 minute look every day. My friends at work are raving about how nice I look, and most of all, I am thankful to Carlos for making me fell good about myself. He is not intimidating at all, and just works to try to make his clients look and feel good. the Phoenix is lucky to have him.

2
★★★★★

My hair has never looked better since I started visiting the Phoenix Salon in Philadelphia. I get a wonderful scalp massage with my wash, and then enjoy exquisite hair services each and every time I have an appointment. Carlos is not only experienced, but has an eye for style and makes recommendations for change, and when he has finished with me, I look and feel great. At my last visit, I inquired about changing my make-up, and he spent the time to give me a fabulous make-over with NOUBA make up. I bought my products, and now have a 15 minute look every day. My friends at work are raving about how nice I look, and most of all, I am thankful to Carlos for making me fell good about myself. He is not intimidating at all, and just works to try to make his clients look and feel good. the Phoenix is lucky to have him.

Pros: great make-up, professional stylists, Carlos!!

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I have enjoyed the Phoenix for the last year or so as a regular client for both hair and spa services. It is located so conveniently on top of Suburban Station right near my office. In fact, I don't even have to go outside from Penn Center to get my hair done. The staff is friendly and the services are terrific. The spa pedicures are relaxing, and my nails seem to stay healthy and nice looking for far longer than what I am used to. My hairdresser, Jennie, has done a wonderful job updating my look with summer highlights and a new cut. I am offered coffee or water each time I walk into the salon, and it is clean and friendly. While I mostly book during the week as I work in town, I have visited on the weekends, and was thrilled to find out they are open on Sundays and not too busy to find me a last minute appointment. I am happy to recommend this spa/salon to my friends and to share this review on Yahoo.

2
★★★★★

I have enjoyed the Phoenix for the last year or so as a regular client for both hair and spa services. It is located so conveniently on top of Suburban Station right near my office. In fact, I don't even have to go outside from Penn Center to get my hair done. The staff is friendly and the services are terrific. The spa pedicures are relaxing, and my nails seem to stay healthy and nice looking for far longer than what I am used to. My hairdresser, Jennie, has done a wonderful job updating my look with summer highlights and a new cut. I am offered coffee or water each time I walk into the salon, and it is clean and friendly. While I mostly book during the week as I work in town, I have visited on the weekends, and was thrilled to find out they are open on Sundays and not too busy to find me a last minute appointment. I am happy to recommend this spa/salon to my friends and to share this review on Yahoo.

Pros: great location, Sunday hours, friendly staff

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How this Salon won any awards is beyond me. I went there last week for hair styling and for Spa services. Their idea of a Spa is three small rooms with a massage staff that must still be in school. never had a worse massage. The facial was just as bad. As for their recent awards I am sure they must have written the votes themselves.

0
★☆☆☆☆

How this Salon won any awards is beyond me. I went there last week for hair styling and for Spa services. Their idea of a Spa is three small rooms with a massage staff that must still be in school. never had a worse massage. The facial was just as bad. As for their recent awards I am sure they must have written the votes themselves.

Pros: Nothing except it is pretty

Cons: Terrible staff and awful services

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Phoenix opened up next to my apartment a year or so ago and I was thrilled that I didn't have to trek to Center City or Old Town for a nice salon. I've had a lot of services there, but the outstanding person to me is Kim. She is adorable, friendly and does the best eyebrow waxes in the world. I had ruined my brows after a few trips to walk-in places in New York (before I moved to Philadelphia) and she patiently and professionally helped me grow them back in.
I really can't say enough about her - she's truly gifted. And as of July 2006, her eyebrow waxes are only $20. She does a great facial too. Ally is great too, but I really connected with Kim.

One issue: I got my highlights done and was going to return a week later for a haircut. The highlights were about $80 I think, and when I went to pay, they told me then that if I had gotten my haircut at the same time, it would only have been an extra $10. SO, I had to pay for the full price haircut a week later. That was annoying. I am not saying not to go, but just remember to double check this if you do get highlights.

The salon is very luxurious and relaxing - zen meets beverly hills and the people that work there are friendly. They must be doing something right - stylists from all over Philadelphia's top salons are flocking there. The waiting area keeps filtered water and cookies for guests, but I've never had to wait too long. The rooms are very comfortable - padded tables, dim lighting and soft music.

And you must treat yourself to a pedicure. And it is a treat at $50 (the last time I checked), but the chairs are heavenly and it is an amazing pedicure.

They do have valet parking (through the attached apartment building) which the salon validates, but it's not free (it's $5 or $10 before tip) and it is annoying that they are parking right in front of the salon. But if you have to drive, it is a relief not to have to look for street parking.

2
★★★★★

Phoenix opened up next to my apartment a year or so ago and I was thrilled that I didn't have to trek to Center City or Old Town for a nice salon. I've had a lot of services there, but the outstanding person to me is Kim. She is adorable, friendly and does the best eyebrow waxes in the world. I had ruined my brows after a few trips to walk-in places in New York (before I moved to Philadelphia) and she patiently and professionally helped me grow them back in.
I really can't say enough about her - she's truly gifted. And as of July 2006, her eyebrow waxes are only $20. She does a great facial too. Ally is great too, but I really connected with Kim.

One issue: I got my highlights done and was going to return a week later for a haircut. The highlights were about $80 I think, and when I went to pay, they told me then that if I had gotten my haircut at the same time, it would only have been an extra $10. SO, I had to pay for the full price haircut a week later. That was annoying. I am not saying not to go, but just remember to double check this if you do get highlights.

The salon is very luxurious and relaxing - zen meets beverly hills and the people that work there are friendly. They must be doing something right - stylists from all over Philadelphia's top salons are flocking there. The waiting area keeps filtered water and cookies for guests, but I've never had to wait too long. The rooms are very comfortable - padded tables, dim lighting and soft music.

And you must treat yourself to a pedicure. And it is a treat at $50 (the last time I checked), but the chairs are heavenly and it is an amazing pedicure.

They do have valet parking (through the attached apartment building) which the salon validates, but it's not free (it's $5 or $10 before tip) and it is annoying that they are parking right in front of the salon. But if you have to drive, it is a relief not to have to look for street parking.

Pros: Great atmosphere, friendly staff, quality service

Cons: street parking (unless you do valet)

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Go to Ally at the Phoenix for a thorough, relatively painless, no-nonsense and never embarassing brazilian wax. I had my first one in the beginning of the summer and will never go anywhere again. Ally makes it a pain free experience in all senses of the words. The only problem is that she is usually booked and I have to make my appointment well in advance. It is worth the planning. And by the way, the salon itself is beautiful and very professionally run. I am always greeted nicely at the front, offered coffee or water, and when I leave I am reminded to make my next appointment. Calls to confirm are also a huge plus for those of us who tend to forget appointments.

2
★★★★★

Go to Ally at the Phoenix for a thorough, relatively painless, no-nonsense and never embarassing brazilian wax. I had my first one in the beginning of the summer and will never go anywhere again. Ally makes it a pain free experience in all senses of the words. The only problem is that she is usually booked and I have to make my appointment well in advance. It is worth the planning. And by the way, the salon itself is beautiful and very professionally run. I am always greeted nicely at the front, offered coffee or water, and when I leave I am reminded to make my next appointment. Calls to confirm are also a huge plus for those of us who tend to forget appointments.

Pros: brazilian waxing, professional, clean

Cons: must book well in advance

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Jenny from the Phoenix Salon and Spa gave me a wonderful new summer look, with perfectly selected hair color, sun-drenched looking highlights, and a chic cut. She was pleasant and no-nonsense, and when the front desk person asked me how things were and asked me if I would sign onto CitySearch and share my thoughts, I was glad to. I would suggest Jenny to anyone who needs a new and updated style and color.

2
★★★★★

Jenny from the Phoenix Salon and Spa gave me a wonderful new summer look, with perfectly selected hair color, sun-drenched looking highlights, and a chic cut. She was pleasant and no-nonsense, and when the front desk person asked me how things were and asked me if I would sign onto CitySearch and share my thoughts, I was glad to. I would suggest Jenny to anyone who needs a new and updated style and color.

Pros: professional color, chic haircuts, beautiful salon

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I have enjoyed the hair services I have booked at the Phoenix and am a regular client of both Valerie and Janine. If one is not available, I go to the other, and the service is 100% no matter who I am with. The shampoo girls give a wonderful head massage each and every time they wash me and the shampoo they use smells amazing. The shampooing is my favorite part of the services, other than the results. For consistently excellent hair services, I would recommend the Phoenix Salon and Spa to anyone. thanks Valerie and Janine.

2
★★★★★

I have enjoyed the hair services I have booked at the Phoenix and am a regular client of both Valerie and Janine. If one is not available, I go to the other, and the service is 100% no matter who I am with. The shampoo girls give a wonderful head massage each and every time they wash me and the shampoo they use smells amazing. The shampooing is my favorite part of the services, other than the results. For consistently excellent hair services, I would recommend the Phoenix Salon and Spa to anyone. thanks Valerie and Janine.

Pros: Excellent Hair Services, Awesome Head massages, parking

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My boss got me a gift certificate to this tucked-away treasure in Center City, and I treated myself to 1 1/2 hours of bliss with a manicure and a spa pedicure with May. I had never had a pedicure before, and May explained everything she was going to do as she went along---- I almost fell asleep in the chair. My feet look fabulous, and I will now become a regular pedicure client. It was well worth the money and the time and I will be back soon

2
★★★★★

My boss got me a gift certificate to this tucked-away treasure in Center City, and I treated myself to 1 1/2 hours of bliss with a manicure and a spa pedicure with May. I had never had a pedicure before, and May explained everything she was going to do as she went along---- I almost fell asleep in the chair. My feet look fabulous, and I will now become a regular pedicure client. It was well worth the money and the time and I will be back soon

Pros: quiet and serene, pedicures, manicures

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It's a beautifully decorated spa.....but it's PROFESSIONALLY missed matched! I've been there on several occasions. On my second one, the shampoo girl was coloring hair, but on my next visit, she shampoo my hair for my stylist. I saw a hair stylist waxing eyebrow.....I thought esthetician does that? I hope that the next time i go in, the manicurist is not going to "color my hair", and the cleaning lady does my massage. When you pay so much for your service you should get a stylist specialize in that area. Colorist does color, shampoo girls shampoo, manicurist does the nails, and esthetician does the waxing Etc. But it is a beautifully design spa though.

1
★★★☆☆

It's a beautifully decorated spa.....but it's PROFESSIONALLY missed matched! I've been there on several occasions. On my second one, the shampoo girl was coloring hair, but on my next visit, she shampoo my hair for my stylist. I saw a hair stylist waxing eyebrow.....I thought esthetician does that? I hope that the next time i go in, the manicurist is not going to "color my hair", and the cleaning lady does my massage. When you pay so much for your service you should get a stylist specialize in that area. Colorist does color, shampoo girls shampoo, manicurist does the nails, and esthetician does the waxing Etc. But it is a beautifully design spa though.

Pros: Beautifully decorated

Cons: you never know "what experts" u r going

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from the moment you enter the phoenix salon and spa your are taken to another world.I had my nails done with mae she is amaing with her california pedcure and manicure.my feet and hands were exfoliated and buffed to a fabulous shine. I also had my hair highlited and low lited with CARLOS the only male hair stylist at the salon.My hair looked amzing after the cut nad i finished with my makeup being done by him. i will be back for my wedding in july IM SO IN LOVE WITH MY HAIRSTYLIST CARLOS AND MANICURIST MAE and I am TELLING ALL my Girlfriends about him and the salon also great valet parking for only 5.00 AND A FULL SPECTRUM OF GREAT PRODUCTS I GIVE THE PHOENIX 5 STARS amazing colrist Carlos

2
★★★★★

from the moment you enter the phoenix salon and spa your are taken to another world.I had my nails done with mae she is amaing with her california pedcure and manicure.my feet and hands were exfoliated and buffed to a fabulous shine. I also had my hair highlited and low lited with CARLOS the only male hair stylist at the salon.My hair looked amzing after the cut nad i finished with my makeup being done by him. i will be back for my wedding in july IM SO IN LOVE WITH MY HAIRSTYLIST CARLOS AND MANICURIST MAE and I am TELLING ALL my Girlfriends about him and the salon also great valet parking for only 5.00 AND A FULL SPECTRUM OF GREAT PRODUCTS I GIVE THE PHOENIX 5 STARS amazing colrist Carlos

Pros: great products, valet parking, amazing colorist

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I've been wearing acrylic nails for years so i'm very picky. I received a gift certificate to the spa and decided to get my nails fill. Wow, what a wonderful job Mae did. My nails were not thick or lumpy. She made sure the polish covered all the corners of my nails. I highly recommend the Phoenix Spa if you are looking for QUALITY nail services.

2
★★★★★

I've been wearing acrylic nails for years so i'm very picky. I received a gift certificate to the spa and decided to get my nails fill. Wow, what a wonderful job Mae did. My nails were not thick or lumpy. She made sure the polish covered all the corners of my nails. I highly recommend the Phoenix Spa if you are looking for QUALITY nail services.

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What a beautiful salon and spa this is, and I truly enjoyed my services. I had a great haircut with Jackie, and a facial with Allie that was relaxing, and my skin still looks great a week later. I have received comments from friends and colleagues regarding the way my skin looks and I think it is just the after effect of the Vibraderm facial. There were plenty of other men in the salon on the day i was there, so there was not an issue with feeling uncomfortable as a man in a salon.

2
★★★★★

What a beautiful salon and spa this is, and I truly enjoyed my services. I had a great haircut with Jackie, and a facial with Allie that was relaxing, and my skin still looks great a week later. I have received comments from friends and colleagues regarding the way my skin looks and I think it is just the after effect of the Vibraderm facial. There were plenty of other men in the salon on the day i was there, so there was not an issue with feeling uncomfortable as a man in a salon.

Pros: great haircuts, great facials, beautiful salon

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WE DIDN'T CARE FOR THIS SPA AT ALL. THE COLOR AND HIGHLIGHTS IN THE SALON WERE OK,BUT THE MASSAGE AND FACIAL WERE RATHER AWFUL. THE PRESSURE TO BUY PRODUCTS WAS ALSO UNENDING.
I WOULD NOT RETURN HERE TO THEIR SPA.
ALSO VERY LONG WAIT FOR PARKING.

0
★☆☆☆☆

WE DIDN'T CARE FOR THIS SPA AT ALL. THE COLOR AND HIGHLIGHTS IN THE SALON WERE OK,BUT THE MASSAGE AND FACIAL WERE RATHER AWFUL. THE PRESSURE TO BUY PRODUCTS WAS ALSO UNENDING.
I WOULD NOT RETURN HERE TO THEIR SPA.
ALSO VERY LONG WAIT FOR PARKING.

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I am getting married this Spring, and have booked my bridal party at the Phoenix for their hair, nails, and make-up. I had my pre-bridal appointment recently and was very pleased with my up-do and my make-up. My nerves are calmer, and the actual day will be much easier now that I know I am going to look great. I will sign back on once the big day passes, and let everyone know how things went.

2
★★★★★

I am getting married this Spring, and have booked my bridal party at the Phoenix for their hair, nails, and make-up. I had my pre-bridal appointment recently and was very pleased with my up-do and my make-up. My nerves are calmer, and the actual day will be much easier now that I know I am going to look great. I will sign back on once the big day passes, and let everyone know how things went.

Pros: bridal appointments, great make-up, professional up-dos

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What a great find! I was looking for a new hair salon, and after reading reviews decided on this one. The atmosphere is calm and clean, and every staff member I encountered was exceedingly corteous and professional. My stylist consulted with me before my shampoo, and again once I was in her chair. She communicated with me throughout about what she was doing (and actually listened to what I wanted), which helped to put me further at ease. My cut is probably the best I've ever received - I will definately be back, and I look forward to trying more services here.

2
★★★★★

What a great find! I was looking for a new hair salon, and after reading reviews decided on this one. The atmosphere is calm and clean, and every staff member I encountered was exceedingly corteous and professional. My stylist consulted with me before my shampoo, and again once I was in her chair. She communicated with me throughout about what she was doing (and actually listened to what I wanted), which helped to put me further at ease. My cut is probably the best I've ever received - I will definately be back, and I look forward to trying more services here.

Pros: Great service, Professional staff, No attitude

Cons: none

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I had a wonderful experience at the Phoenix. I was referred to the Salon by the concierge staff at the Four Seasons Hotel, and walked over for my hair and nail appointment. From the time I walked in the door, until the time I checked out, I was treated respectfully and professionally, and the staff at the Phoenix has a lot of class, yet is not stuffy at all. My hair looked terrific, my nails were perfect, and I even had the chance to buy some neat make-up.

2
★★★★★

I had a wonderful experience at the Phoenix. I was referred to the Salon by the concierge staff at the Four Seasons Hotel, and walked over for my hair and nail appointment. From the time I walked in the door, until the time I checked out, I was treated respectfully and professionally, and the staff at the Phoenix has a lot of class, yet is not stuffy at all. My hair looked terrific, my nails were perfect, and I even had the chance to buy some neat make-up.

 

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