New Face Kitchen Systems Inc

★★★★☆
  • 14625 NE 20th St

    Bellevue, WA 98007

    Map & Directions
  • 425-467-7033

About New Face Kitchen Systems Inc

Categories
  • Residential Construction
  • Cabinet Makers
  • Construction Companies

Home Construction & Remodeling

Home Construction & Remodeling
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We had our kitchen cabinets refaced and a garden window installed by New Face Kitchens. The cabinets have been delaminating around the corners (as well as cracking) for the last 6 years. When we contacted New Face Kitchens about this problem they said it was because the cabinets were too close to heat sources and moisture and that was a typical problem. Well that sure would have been nice to know at the time of installation!! It seems to me that kitchen cabinets are ALWAYS going to be around heat sources and moisture. They're in a kitchen!! Granted the work was done in 1996 but it seems absolutely ludicrous that a "typical problem" wouldn't have been brought up in the very beginning when we were going over options. Additionally, the garden window has been leaking for a couple years now and has not only caused major mold problems it has also started to cause rot. I am extremely disappointed with how they're product has held up and I plan on letting as many people as possible know.

0
★☆☆☆☆

We had our kitchen cabinets refaced and a garden window installed by New Face Kitchens. The cabinets have been delaminating around the corners (as well as cracking) for the last 6 years. When we contacted New Face Kitchens about this problem they said it was because the cabinets were too close to heat sources and moisture and that was a typical problem. Well that sure would have been nice to know at the time of installation!! It seems to me that kitchen cabinets are ALWAYS going to be around heat sources and moisture. They're in a kitchen!! Granted the work was done in 1996 but it seems absolutely ludicrous that a "typical problem" wouldn't have been brought up in the very beginning when we were going over options. Additionally, the garden window has been leaking for a couple years now and has not only caused major mold problems it has also started to cause rot. I am extremely disappointed with how they're product has held up and I plan on letting as many people as possible know.

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Dave, at New Face Kitchens did an excellent job as Project Manager and as a craftsman on my kitchen project. His calm demeanor, ??can do?? attitude, and positive, upbeat nature made him a pleasure to work with. He did what he said he would do, when he said he would do it. He always let me know, in advance, what time he would arrive each morning and what would be happening over the next few days. If anything changed, he notified me promptly.
He provided great advice and guidance to me when I needed to make a decision. His craftsmanship was exceptional. Any ??nitpicky?? thing we found, he fixed immediately. Everything he did looks wonderful. Because of him and New Face Kitchens, I have a beautiful, much complimented kitchen.

2
★★★★★

Dave, at New Face Kitchens did an excellent job as Project Manager and as a craftsman on my kitchen project. His calm demeanor, ??can do?? attitude, and positive, upbeat nature made him a pleasure to work with. He did what he said he would do, when he said he would do it. He always let me know, in advance, what time he would arrive each morning and what would be happening over the next few days. If anything changed, he notified me promptly.
He provided great advice and guidance to me when I needed to make a decision. His craftsmanship was exceptional. Any ??nitpicky?? thing we found, he fixed immediately. Everything he did looks wonderful. Because of him and New Face Kitchens, I have a beautiful, much complimented kitchen.

.

We recently had our kitchen cabinets refaced with New Face Kitchen Systems and are very happy with the results. However, as much as we like our cabinets, it was the employees who made this experience so very positive. Whether it was dealing with all our questions, many visits to the showroom, counting & recounting cabinet knobs, and helping choose cabinet color, the employees came through with flying colors.
Demetri was our salesman. He was knowledgeable and helpful and even did a drawing when we had problems visualizing the end result. He always took time to answer our questions with a great deal of patience.
We don??t remember the name of the engineer who came out to measure but were very impressed with his ability to deal with our changes as well as measure everything perfectly.
Jim was the installer. He really did keep everything clean and organized. We even took a picture at the end of the day because we couldn??t believe how clean the kitchen was! We felt he was a top notch installer.
Jim Lempke did our walk thru. We found some minor problems but Jim had all of them corrected within 24 hours.
We??re really proud of how the kitchen looks, love our cabinets, especially the pot drawers and garbage pullout, thoroughly enjoyed working with everyone and have already recommended New Face Kitchens to friends.

2
★★★★★

We recently had our kitchen cabinets refaced with New Face Kitchen Systems and are very happy with the results. However, as much as we like our cabinets, it was the employees who made this experience so very positive. Whether it was dealing with all our questions, many visits to the showroom, counting & recounting cabinet knobs, and helping choose cabinet color, the employees came through with flying colors.
Demetri was our salesman. He was knowledgeable and helpful and even did a drawing when we had problems visualizing the end result. He always took time to answer our questions with a great deal of patience.
We don??t remember the name of the engineer who came out to measure but were very impressed with his ability to deal with our changes as well as measure everything perfectly.
Jim was the installer. He really did keep everything clean and organized. We even took a picture at the end of the day because we couldn??t believe how clean the kitchen was! We felt he was a top notch installer.
Jim Lempke did our walk thru. We found some minor problems but Jim had all of them corrected within 24 hours.
We??re really proud of how the kitchen looks, love our cabinets, especially the pot drawers and garbage pullout, thoroughly enjoyed working with everyone and have already recommended New Face Kitchens to friends.

.

"We are really enjoying our (re)newed kitchen--it looks beautiful and works like a charm. It's even kind of fun to do the dishes...

Our installer, whose quiet conscientiousness, thoughtfulness, and professionalism we admired and appreciated throughout the project. We love our kitchen!"

Hollis & Bob

2
★★★★★

"We are really enjoying our (re)newed kitchen--it looks beautiful and works like a charm. It's even kind of fun to do the dishes...

Our installer, whose quiet conscientiousness, thoughtfulness, and professionalism we admired and appreciated throughout the project. We love our kitchen!"

Hollis & Bob

.

This past month we had NFKS reface many of our kitchen cabinets, replace others, and install a quartz countertop. We are so pleased with the results. Each of your personnel with whom we interacted was personable and professional, but we want to comment especially on the young man who was our installer.

Jim did an outstanding job. Over the years we have engaged many individuals for a variety of jobs. None have impressed us like Jim. Not only were his carpentry skills superb, but his demeanor was outstanding. Jim was prompt and reliable. He did a ??process check? daily to see if we had any questions or concerns. At the end of the day, he left our house clean of any equipment needed for his job. He spoke very highly of NFKS and treated each of the other personnel who worked on our kitchen with professionalism and respect. His carpentry and installation skills are amazing.

We are so proud to show off our kitchen and tell everyone about your company.

Most Sincerely

5
★★★★★

This past month we had NFKS reface many of our kitchen cabinets, replace others, and install a quartz countertop. We are so pleased with the results. Each of your personnel with whom we interacted was personable and professional, but we want to comment especially on the young man who was our installer.

Jim did an outstanding job. Over the years we have engaged many individuals for a variety of jobs. None have impressed us like Jim. Not only were his carpentry skills superb, but his demeanor was outstanding. Jim was prompt and reliable. He did a ??process check? daily to see if we had any questions or concerns. At the end of the day, he left our house clean of any equipment needed for his job. He spoke very highly of NFKS and treated each of the other personnel who worked on our kitchen with professionalism and respect. His carpentry and installation skills are amazing.

We are so proud to show off our kitchen and tell everyone about your company.

Most Sincerely

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I wish to bring to your attention the outstanding customer service we received from your exemplary staff.

My wife and I were extremely pleased with our installer and delighted to work with him over the past four weeks. During our remodel, he??s professional and courteous attitude, expert knowledge, and professional skills were clearly demonstrated as he built our new kitchen. His management expertise of our kitchen remodel project was crucial to its success, and he completed the project precisely as promised on schedule.

We are completely satisfied with the remodel and would not hesitate to recommend New Face Kitchens to others who might consider a future kitchen remodel.

I hope that you will pass our sincere thanks to your staff.

5
★★★★★

I wish to bring to your attention the outstanding customer service we received from your exemplary staff.

My wife and I were extremely pleased with our installer and delighted to work with him over the past four weeks. During our remodel, he??s professional and courteous attitude, expert knowledge, and professional skills were clearly demonstrated as he built our new kitchen. His management expertise of our kitchen remodel project was crucial to its success, and he completed the project precisely as promised on schedule.

We are completely satisfied with the remodel and would not hesitate to recommend New Face Kitchens to others who might consider a future kitchen remodel.

I hope that you will pass our sincere thanks to your staff.

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.

I want to thank you for the fabulous job you did on my kitchen remodel. You have exceeded my expectations. I absolutely love my kitchen!

Your professional, dedicated team made this a very positive experience. I would like to give a special ??thank you?? to the following:

My designer, who patiently worked through all my design questions and concerns. She walked me through the design choices and I couldn??t be happier with the end result.

My project engineer who took the design and translated it into all the materials that needed to be ordered to completed the job.

My project manager, who is a master craftsman. His quality of work and attention to detail was amazing.

My tile designer who patiently helped me chose the appropriate tile for my entry.

The granite team, who were meticulous not only in cutting and installing my granite but ensuring that the seam was almost invisible. You guys do fabulous work.

The showroom staff that provided excellent customer service each time I called the office or came in to check out samples.

Your team is professional, courteous and demonstrates the honesty and integrity of the company. I look forward to doing an additional project in the future with your team.

Congratulations to you and your team on a job well done!

5
★★★★★

I want to thank you for the fabulous job you did on my kitchen remodel. You have exceeded my expectations. I absolutely love my kitchen!

Your professional, dedicated team made this a very positive experience. I would like to give a special ??thank you?? to the following:

My designer, who patiently worked through all my design questions and concerns. She walked me through the design choices and I couldn??t be happier with the end result.

My project engineer who took the design and translated it into all the materials that needed to be ordered to completed the job.

My project manager, who is a master craftsman. His quality of work and attention to detail was amazing.

My tile designer who patiently helped me chose the appropriate tile for my entry.

The granite team, who were meticulous not only in cutting and installing my granite but ensuring that the seam was almost invisible. You guys do fabulous work.

The showroom staff that provided excellent customer service each time I called the office or came in to check out samples.

Your team is professional, courteous and demonstrates the honesty and integrity of the company. I look forward to doing an additional project in the future with your team.

Congratulations to you and your team on a job well done!

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.

This past month we had NFKS reface many of our kitchen cabinets, replace others, and install a quartz countertop. We are so pleased with the results. Each of your personnel with whom we interacted was personable and professional, but we want to comment especially on the young man who was our installer.

Jim did an outstanding job. Over the years we have engaged many individuals for a variety of jobs. None have impressed us like Jim. Not only were his carpentry skills superb, but his demeanor was outstanding. Jim was prompt and reliable. He did a ??process check? daily to see if we had any questions or concerns. At the end of the day, he left our house clean of any equipment needed for his job. He spoke very highly of NFKS and treated each of the other personnel who worked on our kitchen with professionalism and respect. His carpentry and installation skills are amazing.

We are so proud to show off our kitchen and tell everyone about your company.

5
★★★★★

This past month we had NFKS reface many of our kitchen cabinets, replace others, and install a quartz countertop. We are so pleased with the results. Each of your personnel with whom we interacted was personable and professional, but we want to comment especially on the young man who was our installer.

Jim did an outstanding job. Over the years we have engaged many individuals for a variety of jobs. None have impressed us like Jim. Not only were his carpentry skills superb, but his demeanor was outstanding. Jim was prompt and reliable. He did a ??process check? daily to see if we had any questions or concerns. At the end of the day, he left our house clean of any equipment needed for his job. He spoke very highly of NFKS and treated each of the other personnel who worked on our kitchen with professionalism and respect. His carpentry and installation skills are amazing.

We are so proud to show off our kitchen and tell everyone about your company.

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.

Working with New Face Kitchens took what sounded like a very scary process ?? a total kitchen remodel ?? and made it fun. From the first minute I walked into the showroom door to the very last phone call the staff at New Face Kitchens was friendly and competent, always providing great customer service.

Karen??s design, of course, was magical. She listened to our ??wants? and drew up plans for a fabulous new kitchen, all in a very creative way. Her final design gave us the courage to go forward.

Bill engineered Karen??s design down to the infinite detail, assuring us that everything could all be implemented in the way we had hoped, even within the confines and restrictions of a condominium.

Throughout the construction process, our master carpenter was a joy to work with, and a true gentleman. Because of his extensive skill and experience, he offered us additional suggestions as the work progressed, all of which added to the quality of the finished product.

When we discovered later a problem with a cabinet door, they immediately analyzed the situation and quickly we had the perfect solution.

Of course, we realize many other people worked behind the scenes and thank you to all of you!

We love our new kitchen!

5
★★★★★

Working with New Face Kitchens took what sounded like a very scary process ?? a total kitchen remodel ?? and made it fun. From the first minute I walked into the showroom door to the very last phone call the staff at New Face Kitchens was friendly and competent, always providing great customer service.

Karen??s design, of course, was magical. She listened to our ??wants? and drew up plans for a fabulous new kitchen, all in a very creative way. Her final design gave us the courage to go forward.

Bill engineered Karen??s design down to the infinite detail, assuring us that everything could all be implemented in the way we had hoped, even within the confines and restrictions of a condominium.

Throughout the construction process, our master carpenter was a joy to work with, and a true gentleman. Because of his extensive skill and experience, he offered us additional suggestions as the work progressed, all of which added to the quality of the finished product.

When we discovered later a problem with a cabinet door, they immediately analyzed the situation and quickly we had the perfect solution.

Of course, we realize many other people worked behind the scenes and thank you to all of you!

We love our new kitchen!

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.

The later part of the year 2010, we decided to upgrade our kitchen. We were curious as to the cost of refacing our cabinets in addition to rebuilding our kitchen island and granite counter tops.

Fortuitously, we attended a demonstration in your store. After meeting with your designer, we decided it best to contract with Signature Cabinets to take care of everything. A remaining concern was the mess and possible damage to adjoining rooms resulting from the destruction of existing cabinets with the normal dust and debris resulting from construction.

Our installer assured us that we would be careful and respect our concerns. On the very first day, the area where he working was left cleaner than it was before he started. Each day when he finished, not only was the workspace in our kitchen and family room left very clean, but the garage and walking space from the garage to our kitchen, was left immaculate.

He was prompt each morning, and kept us apprised of what he expected to complete by the end of each day and week. It seemed he was as much an artist as a carpenter. He was always friendly and conducted himself with a very professional demeanor.

Your installer is indeed a valuable asset and represents your company in the highest order. We cannot give him and higher recommendation. We have been treated with the highest respect from your company and especially appreciate our installer.

We have and will continue to recommend your company without reservation.

5
★★★★★

The later part of the year 2010, we decided to upgrade our kitchen. We were curious as to the cost of refacing our cabinets in addition to rebuilding our kitchen island and granite counter tops.

Fortuitously, we attended a demonstration in your store. After meeting with your designer, we decided it best to contract with Signature Cabinets to take care of everything. A remaining concern was the mess and possible damage to adjoining rooms resulting from the destruction of existing cabinets with the normal dust and debris resulting from construction.

Our installer assured us that we would be careful and respect our concerns. On the very first day, the area where he working was left cleaner than it was before he started. Each day when he finished, not only was the workspace in our kitchen and family room left very clean, but the garage and walking space from the garage to our kitchen, was left immaculate.

He was prompt each morning, and kept us apprised of what he expected to complete by the end of each day and week. It seemed he was as much an artist as a carpenter. He was always friendly and conducted himself with a very professional demeanor.

Your installer is indeed a valuable asset and represents your company in the highest order. We cannot give him and higher recommendation. We have been treated with the highest respect from your company and especially appreciate our installer.

We have and will continue to recommend your company without reservation.

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.

Our job was always neat and tidy at the end of each day. Kept well informed of progress and answered questions readily. Everyone was polite and helpful, never felt they were in the way or we were in their way.

Any problems or concern were responded promptly and couple of mistakes was dealt with quickly. Appreciated New Face Kitchens in acknowledging mistakes and issues instead of trying to cover up or make excuses. Thank you for my lovely new kitchen!

2
★★★★★

Our job was always neat and tidy at the end of each day. Kept well informed of progress and answered questions readily. Everyone was polite and helpful, never felt they were in the way or we were in their way.

Any problems or concern were responded promptly and couple of mistakes was dealt with quickly. Appreciated New Face Kitchens in acknowledging mistakes and issues instead of trying to cover up or make excuses. Thank you for my lovely new kitchen!

.

I used Signature Cabinets/New Face Kitchens, Bellevue, WA for my kitchen remodel. They were expensive but I thought I would get great quality with that extra expense. I was highly disappointed with the entire job. They were messy, they made a lot of mistakes that I had to point out to them and then now only 2 years later, the paint is not holding up. They must use cheap paint because the paint is popping off of the wood. The paint did not adhere to the wood like paint should. You can lift it with your fingernail. This kitchen is falling apart in only 2 years of careful use. Now they are hiding behind their warranties instead of doing the right thing and fixing it. Please do not use Signature Cabinets/New Face Kitchens or you will be very sorry you did.

1
★☆☆☆☆

I used Signature Cabinets/New Face Kitchens, Bellevue, WA for my kitchen remodel. They were expensive but I thought I would get great quality with that extra expense. I was highly disappointed with the entire job. They were messy, they made a lot of mistakes that I had to point out to them and then now only 2 years later, the paint is not holding up. They must use cheap paint because the paint is popping off of the wood. The paint did not adhere to the wood like paint should. You can lift it with your fingernail. This kitchen is falling apart in only 2 years of careful use. Now they are hiding behind their warranties instead of doing the right thing and fixing it. Please do not use Signature Cabinets/New Face Kitchens or you will be very sorry you did.

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From the beginning we were treated like family and guided through a myriad of choices to a design we loved for our kitchen. They did a great job on the installation of our new kitchen, stayed on their schedule, and were very professional. I would highly recommend them to anyone!

4
★★★★☆

From the beginning we were treated like family and guided through a myriad of choices to a design we loved for our kitchen. They did a great job on the installation of our new kitchen, stayed on their schedule, and were very professional. I would highly recommend them to anyone!

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In 2002 we had our kitchen redone by New Face Kitchen Systems. They refaced our cabinets, put in a new pantry and new drawers, and arranged for a corian counter and tile backsplash to be installed. The kitchen looks beautiful, and I'm happy with the counter and the backsplash (which were NOT installed by New Face Kitchens, but contractors they hired).

The reason I'm only giving three stars is that the workmanship on the cabinets and drawers is not holding up well. The finish is starting to wear off some of the maple cabinets, and several of the cabinet doors weren't balanced correctly, so that they don't close all the way. The pull-out shelves in the pantry and lower cabinets aren't very good quality. They are all either sticking, or coming off the tracks. A contractor who came out to our house to remodel our bathroom saw our kitchen, and commented on the workmanship, so we know it's not just us.

On top of all this, when the kitchen was being done, mistakes were made. The kitchen was supposed to be done within 2 weeks, but took an additional week because they forgot to re-order 2 doors that weren't made correctly the first time. They also forgot to order the cabinet hardware that I'd picked out 2 months in advance. They told me at the last minute that the hardware hadn't been ordered, and that there was a month long wait in order to get them. So I had to make an additional trip to the showroom with my toddler in order to pick out new hardware with a faster delivery time.

I know that refacing is the more economical way to go when remodeling, but shouldn't it last more than 3 years?

3
★★★☆☆

In 2002 we had our kitchen redone by New Face Kitchen Systems. They refaced our cabinets, put in a new pantry and new drawers, and arranged for a corian counter and tile backsplash to be installed. The kitchen looks beautiful, and I'm happy with the counter and the backsplash (which were NOT installed by New Face Kitchens, but contractors they hired).

The reason I'm only giving three stars is that the workmanship on the cabinets and drawers is not holding up well. The finish is starting to wear off some of the maple cabinets, and several of the cabinet doors weren't balanced correctly, so that they don't close all the way. The pull-out shelves in the pantry and lower cabinets aren't very good quality. They are all either sticking, or coming off the tracks. A contractor who came out to our house to remodel our bathroom saw our kitchen, and commented on the workmanship, so we know it's not just us.

On top of all this, when the kitchen was being done, mistakes were made. The kitchen was supposed to be done within 2 weeks, but took an additional week because they forgot to re-order 2 doors that weren't made correctly the first time. They also forgot to order the cabinet hardware that I'd picked out 2 months in advance. They told me at the last minute that the hardware hadn't been ordered, and that there was a month long wait in order to get them. So I had to make an additional trip to the showroom with my toddler in order to pick out new hardware with a faster delivery time.

I know that refacing is the more economical way to go when remodeling, but shouldn't it last more than 3 years?

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