North Central Ford

★★★★★
  • 1819 N Central Expy

    Richardson, TX 75080

    Map & Directions
  • 972-584-1338

About North Central Ford

Categories
  • Auto Dealers
  • Custom Car Dealers
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  • Used Car Dealers
  • Used Cars
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Details
  • Ford
Hours
M-Sa 8:30am-9pm, Su Closed
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Keywords
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Payment Options
  • Financing

Automotive

Automotive
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Besides really loving the Escape, my salesmen Tony is great at what he does. He made my buying process so easy. And the gentleman in finance, Kevin, could not have been more pleasant. I would recommend either of these gentlemen to friends and family.

5
★★★★★

Besides really loving the Escape, my salesmen Tony is great at what he does. He made my buying process so easy. And the gentleman in finance, Kevin, could not have been more pleasant. I would recommend either of these gentlemen to friends and family.

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.

Service director,Roy Coleman, did a very good job with me. He gave me excellent advice and offered to take me home and also offered to come pick me up the following day when the service was completed. My Escape was in good shape when I picked it up.........clean and fixed!! Very professional and friendly dealership!!

5
★★★★★

Service director,Roy Coleman, did a very good job with me. He gave me excellent advice and offered to take me home and also offered to come pick me up the following day when the service was completed. My Escape was in good shape when I picked it up.........clean and fixed!! Very professional and friendly dealership!!

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Dear Todd, What a wonderful day we spent together. Looking through trucks, driving around town, spending quality time together to find my perfect truck. We found it tucked away in a far away lot, but when we saw her... I knew she was the one. Todd brought her back and shined her up, making her look beautiful. He helped me in so many ways and stuck by my side when times got tough... But we persevered and made it through. I couldn'tve done it, nor would I have done it without Todd and his side kick mike. I wake up every morning with a special feeling inside when I see my brand new f250 lariat. So thank you Todd, and side kick mike, for all your help and expertise. You made my experience an outstanding one! And a big thanks to Steve or Esteban in financing. He did good too. Although he almost lost a big bet. I look forward to more future business with these gentlemen.

5
★★★★★

Dear Todd, What a wonderful day we spent together. Looking through trucks, driving around town, spending quality time together to find my perfect truck. We found it tucked away in a far away lot, but when we saw her... I knew she was the one. Todd brought her back and shined her up, making her look beautiful. He helped me in so many ways and stuck by my side when times got tough... But we persevered and made it through. I couldn'tve done it, nor would I have done it without Todd and his side kick mike. I wake up every morning with a special feeling inside when I see my brand new f250 lariat. So thank you Todd, and side kick mike, for all your help and expertise. You made my experience an outstanding one! And a big thanks to Steve or Esteban in financing. He did good too. Although he almost lost a big bet. I look forward to more future business with these gentlemen.

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.

The experience was very pleasant and enjoyable. Joe Bethel did an all-around great job, including showing us the features of the car, providing us with all the paperwork to fill out, and following up after the sale. Jishai Lawrence was wonderful and kept us laughing while taking care of all the financial details. And in general, all the folks we came into contact with at the dealership were so polite and courteous. As for the vehicle, it has met all our expectations so far and my daughter is absolutely thrilled with it. We could not have asked for a better experience.

5
★★★★★

The experience was very pleasant and enjoyable. Joe Bethel did an all-around great job, including showing us the features of the car, providing us with all the paperwork to fill out, and following up after the sale. Jishai Lawrence was wonderful and kept us laughing while taking care of all the financial details. And in general, all the folks we came into contact with at the dealership were so polite and courteous. As for the vehicle, it has met all our expectations so far and my daughter is absolutely thrilled with it. We could not have asked for a better experience.

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.

Service (flush/fill coolant; flush injectors) was completed in timely fashion, no problems afterwards.so things look good.

5
★★★★★

Service (flush/fill coolant; flush injectors) was completed in timely fashion, no problems afterwards.so things look good.

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I understand now why you are the number 1 Ford Deaalership in the Southwest Region. ..congratulations!

5
★★★★★

I understand now why you are the number 1 Ford Deaalership in the Southwest Region. ..congratulations!

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.

Everything with my service visit went well. Tait Cunningham has taken care of my truck each time in and he does a great job. Thank you.

5
★★★★★

Everything with my service visit went well. Tait Cunningham has taken care of my truck each time in and he does a great job. Thank you.

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.

My experience with the staff was remarkable and will always take my car to North Central Ford for repairs and service should it ever need serviced again. Thanks North Central Ford for taking care of my 2015 Ford Escape. I still am in love with my car.

5
★★★★★

My experience with the staff was remarkable and will always take my car to North Central Ford for repairs and service should it ever need serviced again. Thanks North Central Ford for taking care of my 2015 Ford Escape. I still am in love with my car.

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I love the new remodel and the fact the coffee was fresh and available at 6:30am. The staff is always kind I just wish the oil changes were express

5
★★★★★

I love the new remodel and the fact the coffee was fresh and available at 6:30am. The staff is always kind I just wish the oil changes were express

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Jim Ajo helped me get the recall that need to be handled on my fusion and also made me very happy when he advised that the oil change and filter and tire rotation I asked for would be free due the number of points I had. Jim handled the whole experience in a very professional manner.

5
★★★★★

Jim Ajo helped me get the recall that need to be handled on my fusion and also made me very happy when he advised that the oil change and filter and tire rotation I asked for would be free due the number of points I had. Jim handled the whole experience in a very professional manner.

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I had an exceptional experience at North Central Ford and Russell was the big reason why. It is not often that you have people go out of your way and stay in contact with you about your repairs without having to check in. Russell did all of these things and more.

5
★★★★★

I had an exceptional experience at North Central Ford and Russell was the big reason why. It is not often that you have people go out of your way and stay in contact with you about your repairs without having to check in. Russell did all of these things and more.

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Russell was a great customer service representative. He helped me find out the best options to get my car repaired and kept me updated on the status of my vehicle. He went out of his way to connect me with a rental car and make my payment arrangements. Very pleased with my experience.

5
★★★★★

Russell was a great customer service representative. He helped me find out the best options to get my car repaired and kept me updated on the status of my vehicle. He went out of his way to connect me with a rental car and make my payment arrangements. Very pleased with my experience.

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Tyron was very professional and efficient in checking us in for the Manufacturers recall work on our Escape, and his estimate of the time required to complete the work was accurate. It was a pleasure working with Tyron.

5
★★★★★

Tyron was very professional and efficient in checking us in for the Manufacturers recall work on our Escape, and his estimate of the time required to complete the work was accurate. It was a pleasure working with Tyron.

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Scheduled maintenance was done quickly and my service adviser was courteous and kept me informed while the car was being worked on.

5
★★★★★

Scheduled maintenance was done quickly and my service adviser was courteous and kept me informed while the car was being worked on.

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James Mathis does a great job at helping us out with our service. He is upfront and honest and communicates well with us

5
★★★★★

James Mathis does a great job at helping us out with our service. He is upfront and honest and communicates well with us

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Visited the new showroom at north central ford. My neighbor just bought a truck there from his car guy norm jr. After walking the lot I went in and was blown away by the open floor plan. It was a no pressure atmosphere. Norm came out

3
★★★★★

Visited the new showroom at north central ford. My neighbor just bought a truck there from his car guy norm jr. After walking the lot I went in and was blown away by the open floor plan. It was a no pressure atmosphere. Norm came out

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I had a wonderful experience at north central ford. My wife and I bought an explorer, and a new truck. Very simple and straight forward experience. Thank you Charles in Internet for your help! We' ll be back!

3
★★★★★

I had a wonderful experience at north central ford. My wife and I bought an explorer, and a new truck. Very simple and straight forward experience. Thank you Charles in Internet for your help! We' ll be back!

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Mike Mathai was great. He helped me locate a vehicle that met my needs. I could not ask for a better salesperson to work with. He was very knowledgeable about the vehicles and all the options I was looking for. He worked very hard to make sure I got what I wanted and I appreciate that effort. I will be looking for him again when ready to buy another vehicle.

5
★★★★★

Mike Mathai was great. He helped me locate a vehicle that met my needs. I could not ask for a better salesperson to work with. He was very knowledgeable about the vehicles and all the options I was looking for. He worked very hard to make sure I got what I wanted and I appreciate that effort. I will be looking for him again when ready to buy another vehicle.

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John Henegan was very helpful in getting me set up with my loan. He was very nice and professional. Shannon Owens was also very nice and helped me sign all of my paperwork. I have bought several cars through Ford and I am very pleased with

3
★★★★★

John Henegan was very helpful in getting me set up with my loan. He was very nice and professional. Shannon Owens was also very nice and helped me sign all of my paperwork. I have bought several cars through Ford and I am very pleased with

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Sean Sachse was the best salesmen I have ever worked with at a dealership! He was truly a pleasure! Great experience!

3
★★★★★

Sean Sachse was the best salesmen I have ever worked with at a dealership! He was truly a pleasure! Great experience!

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They have responsive sales personnel with good quality to create a friendly working relationship. Really appreciated their integrity and consideration of my time, as well as their knowledge of the vehicle specs. Excellent service.

3
★★★★★

They have responsive sales personnel with good quality to create a friendly working relationship. Really appreciated their integrity and consideration of my time, as well as their knowledge of the vehicle specs. Excellent service.

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Kevin was great to work with. He worked hard to find the right vehicle for our family and kept us in the loop on the progress of getting the vehicle to Dallas during the whole process. Thank you for such great experience!

3
★★★★★

Kevin was great to work with. He worked hard to find the right vehicle for our family and kept us in the loop on the progress of getting the vehicle to Dallas during the whole process. Thank you for such great experience!

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Its always a wonderful experience at North Central Ford. The treatment there is always superb! Knowledgeable about the vehicles, financing, incentives, and very straightforward. It was the best car buying experience Ive had, bar none!

3
★★★★★

Its always a wonderful experience at North Central Ford. The treatment there is always superb! Knowledgeable about the vehicles, financing, incentives, and very straightforward. It was the best car buying experience Ive had, bar none!

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This was my husbands and my first car purchase, and we were dreading a long day of paperwork and sales jargon. But Sean completely surprised us! The weather was miserable, but he happily got us in the car to test drive, offered

3
★★★★★

This was my husbands and my first car purchase, and we were dreading a long day of paperwork and sales jargon. But Sean completely surprised us! The weather was miserable, but he happily got us in the car to test drive, offered

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Thank you to everyone at North Central Ford for all the positive feeling throughout the dealership, from reception area to finance to helping me into my vehicle at departure. Josh was very knowledgeable and did an excellent job! Thank you,

3
★★★★★

Thank you to everyone at North Central Ford for all the positive feeling throughout the dealership, from reception area to finance to helping me into my vehicle at departure. Josh was very knowledgeable and did an excellent job! Thank you,

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Fantastic salesman Allowing me to drive a Mustang sold the car! Enjoyed the whole experience!

3
★★★★★

Fantastic salesman Allowing me to drive a Mustang sold the car! Enjoyed the whole experience!

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This dealership told us they could sell us the car we wanted. We made a deal with a 1500.00 trade in and $1500 down. We verabally agreed to this then the salesperson tried to get us to sign a statement saying we would pay a $3000 downpayment plus our trade in. when we noticed the added downpayment he tried to state that he had misunderstood us even though we had spent an hour discussing what we would pay. The salesman and financing dept would never tell us what interest rate we were looking at.

I called back the next day, spoke to a director of sales and told them we had gotten our own financing. We wanted the same price on the car and the same amount for our trade in. we discussed the financing and he stated that they would rather finance and that he didnt like the financing we had because they had to pay a fee to the financing company. The director told me he would call me back. he called me back hours later to tell me they no longer accepted that financing.

Unless you like to spend hours being lied to and treated badly, you might want to skip going here for your purchase.

0
★☆☆☆☆

This dealership told us they could sell us the car we wanted. We made a deal with a 1500.00 trade in and $1500 down. We verabally agreed to this then the salesperson tried to get us to sign a statement saying we would pay a $3000 downpayment plus our trade in. when we noticed the added downpayment he tried to state that he had misunderstood us even though we had spent an hour discussing what we would pay. The salesman and financing dept would never tell us what interest rate we were looking at.

I called back the next day, spoke to a director of sales and told them we had gotten our own financing. We wanted the same price on the car and the same amount for our trade in. we discussed the financing and he stated that they would rather finance and that he didnt like the financing we had because they had to pay a fee to the financing company. The director told me he would call me back. he called me back hours later to tell me they no longer accepted that financing.

Unless you like to spend hours being lied to and treated badly, you might want to skip going here for your purchase.

Pros: None

Cons: Treat customers like they are doing them a favor by selling

.

I bought a Mercedes E320 from this dealership. I was driving from Dallas to Portland. The car died in the middle of no where. I had a to get a tow for 187 miles, repaired and had to stay in a hotel. I bought the car "as-is" for $5900 out the door. After all this crap I had to put another $1900 into it. They are only going to pay $600.

So unless you want to be lied to, you may not wanna think twice.

1
★★☆☆☆

I bought a Mercedes E320 from this dealership. I was driving from Dallas to Portland. The car died in the middle of no where. I had a to get a tow for 187 miles, repaired and had to stay in a hotel. I bought the car "as-is" for $5900 out the door. After all this crap I had to put another $1900 into it. They are only going to pay $600.

So unless you want to be lied to, you may not wanna think twice.

Pros: Not sure if there really was any

Cons: Majority

.

I purchased a 2008 Altima from the used car lot recently. When they "detailed" my car before I drove it off the lot, the detailing crew tore the tint on my window when they pulled off the information sheet from the passenger side window. I was promised I'd get a call back to have this repaired, and nobody ever called. I'm still working on getting this fixed. There was a plastic cap missing from the front bumper, which they have also not helped me to get fixed. About 3 weeks after owning the car, having not even made my first payment yet, I had engine trouble and had to take it in for service at a Nissan dealership today. They took off the engine cover only to find thousands of rat droppings all over the engine. North Central Ford failed to give it any sort of thorough inspection when they purchased it from the previous owner to resell. If the rats turn out to be the reason for my engine troubles, it will not be covered under warranty. The pre-owned section of Ford is a dump. It feels like you're rickety old trailer house. The salesmen were friendly, but that's about as much as I can say in a positive light about my experience.

Avoid this place like a plague.

0
★☆☆☆☆

I purchased a 2008 Altima from the used car lot recently. When they "detailed" my car before I drove it off the lot, the detailing crew tore the tint on my window when they pulled off the information sheet from the passenger side window. I was promised I'd get a call back to have this repaired, and nobody ever called. I'm still working on getting this fixed. There was a plastic cap missing from the front bumper, which they have also not helped me to get fixed. About 3 weeks after owning the car, having not even made my first payment yet, I had engine trouble and had to take it in for service at a Nissan dealership today. They took off the engine cover only to find thousands of rat droppings all over the engine. North Central Ford failed to give it any sort of thorough inspection when they purchased it from the previous owner to resell. If the rats turn out to be the reason for my engine troubles, it will not be covered under warranty. The pre-owned section of Ford is a dump. It feels like you're rickety old trailer house. The salesmen were friendly, but that's about as much as I can say in a positive light about my experience.

Avoid this place like a plague.

Pros: Nothing

Cons: Everything

.

This is the worst dealer i have ever been to. They make promises on pricing, and service, and then after you have purchased the car their promises become FLAT OUT LIES!!!!.
I would not recommend this dealer to anyone. Buy Private owners instead of dealing with these crooked lying salesmen, servicemen, and managers.
Clay Munoz is the poorest excuse for customer service i have ever seen. They all Lie about pricing, and promises of service that they made prior/during purchase of the cars.

Stay Away!!!!

0
★☆☆☆☆

This is the worst dealer i have ever been to. They make promises on pricing, and service, and then after you have purchased the car their promises become FLAT OUT LIES!!!!.
I would not recommend this dealer to anyone. Buy Private owners instead of dealing with these crooked lying salesmen, servicemen, and managers.
Clay Munoz is the poorest excuse for customer service i have ever seen. They all Lie about pricing, and promises of service that they made prior/during purchase of the cars.

Stay Away!!!!

Pros: None

Cons: Lies, Broken Promises, Poor Customer Service.

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AC was not working, took it in (warranty under Car Care) they found O rings leaking. One week later still not cooling, not they said it was a weld on a tube, Cara Car did not cover hoses, so now I had to pay for the part. I think the tube was damaged when the car was in the first time!!
Wish I could use no stars.

0
★☆☆☆☆

AC was not working, took it in (warranty under Car Care) they found O rings leaking. One week later still not cooling, not they said it was a weld on a tube, Cara Car did not cover hoses, so now I had to pay for the part. I think the tube was damaged when the car was in the first time!!
Wish I could use no stars.

Pros: They washed my car

Cons: Took they twise to fix my AC, waited 45 min to get car

.

Good sales team who does not pressure you into buying. Even after your purchase, they stay in contact with you to make sure everything is going ok. I called a salesmen when I thought my truck was having problems and he was thoughtful enough to call me back 2 days later to follow up with me. Compared to other popular Ford dealerships, North Central has been the best!

2
★★★★☆

Good sales team who does not pressure you into buying. Even after your purchase, they stay in contact with you to make sure everything is going ok. I called a salesmen when I thought my truck was having problems and he was thoughtful enough to call me back 2 days later to follow up with me. Compared to other popular Ford dealerships, North Central has been the best!

Pros: Personalized Service

.

At this dealership you will only be a number. There is no personal experience, and they really don't care if they get your business or not. I advice you to avoid this dealership at all costs and try a smaller family owned dealership who actually cares about making their customers happy.

If you have a problem that comes up, they would rather go to the next person who doesn't have one, then resolve yours.

0
★☆☆☆☆

At this dealership you will only be a number. There is no personal experience, and they really don't care if they get your business or not. I advice you to avoid this dealership at all costs and try a smaller family owned dealership who actually cares about making their customers happy.

If you have a problem that comes up, they would rather go to the next person who doesn't have one, then resolve yours.

Message from North Central Ford

We're Ford Central! As a North Texas Ford Dealer, we're proud to be a leader in customer satisfaction as evidenced by the Ford Motor Company honoring us with the President's award for customer satisfaction 18 Years Consecutively!



Nothing is more important to us than your satisfaction & continued loyalty. And that's exactly what you'll experience with our strong and committed sales team with years of experience helping customers find the perfect vehicle! Whether you're in the market for a new Ford hybrid car, a roomy SUV, or a powerful work-truck, North Central Ford has something for everyone.



Along with a diverse selection of new Ford models near Dallas, we also carry a plethora of used cars, trucks, and SUVs. Head over to our used car inventory to browse our entire inventory of used Ford trucks, used Ford cars, along with used cars from both domestic and import manufacturers.



Did you know that we can also help you secure a competitive rate on a car loan or Ford lease? Dallas area customers can also come in and take advantage of our knowledgeable Ford auto repair technicians and a fully-stocked inventory of Ford auto parts. Serving the greater Plano, McKinney and Arlington, Texas regions, our North Central Ford dealership is located only minutes outside of Dallas in Richardson, Texas. From everybody at North Central Ford, we hope to see you soon!

Yext

 

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