Texas Health Family Care

★★★★☆
4.4286 7
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i have been going to Highland Village Medical for 36 years . Today I called them at 8 am and asked if they could fit me into their schedule, because I had a terrible cold. I explained that I was leaving town in the after noon and would be

3
★★★★★

i have been going to Highland Village Medical for 36 years . Today I called them at 8 am and asked if they could fit me into their schedule, because I had a terrible cold. I explained that I was leaving town in the after noon and would be

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Congratulaions Dr. Sone for being
VOTED THE BEST DOCTOR IN DENTON COUNTY FOR THE 5th STRAIGHT

3
★★★★★

Congratulaions Dr. Sone for being
VOTED THE BEST DOCTOR IN DENTON COUNTY FOR THE 5th STRAIGHT

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These very bright and caring providers have cared for our family for years. The PAs and Physicians have always been nothing short of professional and caring. As someone who stays very informed and involved in my medical care I can vouch

3
★★★★★

These very bright and caring providers have cared for our family for years. The PAs and Physicians have always been nothing short of professional and caring. As someone who stays very informed and involved in my medical care I can vouch

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Hello readers, my review is a criticism of one employee of Highland Family Medical Center. I give two stars for this review in fairness to those that do a good job. Unfortunately one bad apple, you know the rest, this is about one very bad apple. My family and I began our HFMC relationship three years ago upon moving to Texas. Every aspect of this relationship had been satisfactory then one day last October I called and asked for a prescription be called in to my pharmacy. Two days later I stopped in to the Pharmacy to pickup the prescription. It had not been called in. No biggy I thought so I called on my cell and had ringing just as the pharmacist asked if I wanted him to call. "I got it, thanks" I said a moment before my call was answered. "Let me check" said the person answering my call, and I advised as to my need. A few moments later I got a nurse that I won't name but if you say aloud the often advertised via TV the abbreviated term for "erectile dysfunction" then you might just have an inkling as to this nurses name. I can't place the face but I will never forget the name. Nurse "erectile dysfunction" very curtly advised that I should have called the prescription in earlier in the week and I would just have to wait until Monday. I advised nurse E.D. that we were about to embark on a family vacation and that I needed the refill now while I am at the pharmacy, and that I had called in two days prior. Nurse E.D. scornfully ordered me to watch my tone, and that the prescription would be available on Monday. What tone? The only negative tone was that which I was hearing. Suddenly I remembered the Seinfeld episode "The Soup Nazi" , where customers had to strictly watch their "tone" or be denied service. "No soup for you" overtook my thought but with the variation "No healthcare for you". I left the pharmacy, and a short while later I walked in, never having been there before, a Primacare clinic and presented my insurance card. A couple of forms to fill and twenty minutes later I was headed back to my pharnacy. We enjoyed a nice vacation and upon return my wife located a new clinic (not Primacare, my wife said no despite my feeling of loyalty). The moral of this review is that a storekeeper not minding the store is like a bus driver asleep at the wheel. One bad apple...

1
★★☆☆☆

Hello readers, my review is a criticism of one employee of Highland Family Medical Center. I give two stars for this review in fairness to those that do a good job. Unfortunately one bad apple, you know the rest, this is about one very bad apple. My family and I began our HFMC relationship three years ago upon moving to Texas. Every aspect of this relationship had been satisfactory then one day last October I called and asked for a prescription be called in to my pharmacy. Two days later I stopped in to the Pharmacy to pickup the prescription. It had not been called in. No biggy I thought so I called on my cell and had ringing just as the pharmacist asked if I wanted him to call. "I got it, thanks" I said a moment before my call was answered. "Let me check" said the person answering my call, and I advised as to my need. A few moments later I got a nurse that I won't name but if you say aloud the often advertised via TV the abbreviated term for "erectile dysfunction" then you might just have an inkling as to this nurses name. I can't place the face but I will never forget the name. Nurse "erectile dysfunction" very curtly advised that I should have called the prescription in earlier in the week and I would just have to wait until Monday. I advised nurse E.D. that we were about to embark on a family vacation and that I needed the refill now while I am at the pharmacy, and that I had called in two days prior. Nurse E.D. scornfully ordered me to watch my tone, and that the prescription would be available on Monday. What tone? The only negative tone was that which I was hearing. Suddenly I remembered the Seinfeld episode "The Soup Nazi" , where customers had to strictly watch their "tone" or be denied service. "No soup for you" overtook my thought but with the variation "No healthcare for you". I left the pharmacy, and a short while later I walked in, never having been there before, a Primacare clinic and presented my insurance card. A couple of forms to fill and twenty minutes later I was headed back to my pharnacy. We enjoyed a nice vacation and upon return my wife located a new clinic (not Primacare, my wife said no despite my feeling of loyalty). The moral of this review is that a storekeeper not minding the store is like a bus driver asleep at the wheel. One bad apple...

Pros: Doctors are ok

Cons: Staff

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I've been going here for years and have had excellent results. They have done everything they could to accommodate insurance plan changes and so forth. There have been a few times where I have had to wait up to 30 minutes to get in but I find this with any healthcare facility such as for my son's pediatrician. Never had any problems scheduling a visit whether it was urgent or a yearly physical. The doctors have always taken enough time to answer my questions and not rush me out the door.

2
★★★★★

I've been going here for years and have had excellent results. They have done everything they could to accommodate insurance plan changes and so forth. There have been a few times where I have had to wait up to 30 minutes to get in but I find this with any healthcare facility such as for my son's pediatrician. Never had any problems scheduling a visit whether it was urgent or a yearly physical. The doctors have always taken enough time to answer my questions and not rush me out the door.

Pros: Scheduling is pretty flexible, great doctors

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I waited over 35 minutes after my scheduled appointment time only to have one of the office staff tell me that she cannot guarantee me that the office will submit a claim to my insurance, for the services rendered that day, within a week.

I think that this is absurd. They have a contract that patients need to fill out to cover themselves, but when a patient wants to make sure that s/he is covered, they won't have it. I think that it should be an office policy, written in the contract, that all insurance claims will be submitted within one week of the services being rendered.

I do not recommend going to this office.

0
★☆☆☆☆

I waited over 35 minutes after my scheduled appointment time only to have one of the office staff tell me that she cannot guarantee me that the office will submit a claim to my insurance, for the services rendered that day, within a week.

I think that this is absurd. They have a contract that patients need to fill out to cover themselves, but when a patient wants to make sure that s/he is covered, they won't have it. I think that it should be an office policy, written in the contract, that all insurance claims will be submitted within one week of the services being rendered.

I do not recommend going to this office.

Pros: None

Cons: Office Staff

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From the minute that I walked in Highland Family Medical to the time that I walked out of there, the employees were kind and friendly. The enviroment is clean and feels like home.

2
★★★★★

From the minute that I walked in Highland Family Medical to the time that I walked out of there, the employees were kind and friendly. The enviroment is clean and feels like home.

 

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