Lucas Tire & Auto Care

★★★★☆
  • 3501 N Western Ave

    Chicago, IL 60618

    Map & Directions
  • 773-528-2212

Automotive

Automotive
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Fast service with a knowledgable staff. They always try to work with me and help me with any other car related issues. The price is always fair and i trust them with my car. Thanks!

5
★★★★★

Fast service with a knowledgable staff. They always try to work with me and help me with any other car related issues. The price is always fair and i trust them with my car. Thanks!

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After being treated poorly at another establishment on Western for tire replacement, I called Lucas Tires. I reached Sandy and received excellent service which was helpful and honest. She was understanding of my crazy night shift RN schedule. The mechanic staff was timely with updates especially when I added on a few more basic services (changed the air filter, alignment and oil change). The prices were fair. I willdefinitely visit them again when needed.

2
★★★★★

After being treated poorly at another establishment on Western for tire replacement, I called Lucas Tires. I reached Sandy and received excellent service which was helpful and honest. She was understanding of my crazy night shift RN schedule. The mechanic staff was timely with updates especially when I added on a few more basic services (changed the air filter, alignment and oil change). The prices were fair. I willdefinitely visit them again when needed.

.

After being treated poorly at another establishment on Western for tire replacement, I called Lucas Tires. I reached Sandy and received excellent service which was helpful and honest. She was understanding of my crazy night shift RN schedule. The mechanic staff was timely with updates especially when I added on a few more basic services (changed the air filter, alignment and oil change). The prices were fair. I willdefinitely visit them again when needed.

5
★★★★★

After being treated poorly at another establishment on Western for tire replacement, I called Lucas Tires. I reached Sandy and received excellent service which was helpful and honest. She was understanding of my crazy night shift RN schedule. The mechanic staff was timely with updates especially when I added on a few more basic services (changed the air filter, alignment and oil change). The prices were fair. I willdefinitely visit them again when needed.

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It was freezing cold and I was at the Auto Zone a bit down the street from Lucas Tire attempting to have my headlight replaced. Cops and other drivers don't like it when you're driving with just one. The young man helping me at Auto Zone tried his hardest but just couldn't replace the bulb. It was freezing and he probably didn't want to keep fudging with it outside. He recommended one of two Auto Repair shops, with Lucas Tires being one of them.\n\nThe guys at Lucas replaced my headlight in about 30 minutes and applied the 10% discount for mentioning I saw the place on yelp.\n\nLucas Tires was A-Ok in my book for what I needed done.

2
★★★★★

It was freezing cold and I was at the Auto Zone a bit down the street from Lucas Tire attempting to have my headlight replaced. Cops and other drivers don't like it when you're driving with just one. The young man helping me at Auto Zone tried his hardest but just couldn't replace the bulb. It was freezing and he probably didn't want to keep fudging with it outside. He recommended one of two Auto Repair shops, with Lucas Tires being one of them.\n\nThe guys at Lucas replaced my headlight in about 30 minutes and applied the 10% discount for mentioning I saw the place on yelp.\n\nLucas Tires was A-Ok in my book for what I needed done.

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It was freezing cold and I was at the Auto Zone a bit down the street from Lucas Tire attempting to have my headlight replaced. Cops and other drivers don't like it when you're driving with just one. The young man helping me at Auto Zone tried his hardest but just couldn't replace the bulb. It was freezing and he probably didn't want to keep fudging with it outside. He recommended one of two Auto Repair shops, with Lucas Tires being one of them.

The guys at Lucas replaced my headlight in about 30 minutes and applied the 10% discount for mentioning I saw the place on yelp.

Lucas Tires was A-Ok in my book for what I needed done.

5
★★★★★

It was freezing cold and I was at the Auto Zone a bit down the street from Lucas Tire attempting to have my headlight replaced. Cops and other drivers don't like it when you're driving with just one. The young man helping me at Auto Zone tried his hardest but just couldn't replace the bulb. It was freezing and he probably didn't want to keep fudging with it outside. He recommended one of two Auto Repair shops, with Lucas Tires being one of them.

The guys at Lucas replaced my headlight in about 30 minutes and applied the 10% discount for mentioning I saw the place on yelp.

Lucas Tires was A-Ok in my book for what I needed done.

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I have been using their services since I moved to Chicago in August 2006. They are great mechanics! The quality of their service is very high (they do everything quickly and tell you all the info), and although, they could seem a little rough around the edges (in the area of speaking manners), I still like working with them! They are MECHANICS for crying out loud! What do you expect? :-D They are supposed to be able to fix a car - fix it well, quickly, and at a fair price...and they do! So, I like them and I feel safe going to them. Besides, they have some of the best pricing in town for the routine maintenance stuff, as well as for major repair. I recommend using their coupons, those could save you a nice amount of money (depending on what you are having done, of course). I personally looked for a mechanic who knows his job, and charges good prices - Lucas was it.

2
★★★★★

I have been using their services since I moved to Chicago in August 2006. They are great mechanics! The quality of their service is very high (they do everything quickly and tell you all the info), and although, they could seem a little rough around the edges (in the area of speaking manners), I still like working with them! They are MECHANICS for crying out loud! What do you expect? :-D They are supposed to be able to fix a car - fix it well, quickly, and at a fair price...and they do! So, I like them and I feel safe going to them. Besides, they have some of the best pricing in town for the routine maintenance stuff, as well as for major repair. I recommend using their coupons, those could save you a nice amount of money (depending on what you are having done, of course). I personally looked for a mechanic who knows his job, and charges good prices - Lucas was it.

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I have been using their services since I moved to Chicago in August 2006. They are great mechanics! The quality of their service is very high (they do everything quickly and tell you all the info), and although, they could seem a little rough around the edges (in the area of speaking manners), I still like working with them! They are MECHANICS for crying out loud! What do you expect? :-D They are supposed to be able to fix a car - fix it well, quickly, and at a fair price...and they do! So, I like them and I feel safe going to them. Besides, they have some of the best pricing in town for the routine maintenance stuff, as well as for major repair. I recommend using their coupons, those could save you a nice amount of money (depending on what you are having done, of course). I personally looked for a mechanic who knows his job, and charges good prices - Lucas was it.

5
★★★★★

I have been using their services since I moved to Chicago in August 2006. They are great mechanics! The quality of their service is very high (they do everything quickly and tell you all the info), and although, they could seem a little rough around the edges (in the area of speaking manners), I still like working with them! They are MECHANICS for crying out loud! What do you expect? :-D They are supposed to be able to fix a car - fix it well, quickly, and at a fair price...and they do! So, I like them and I feel safe going to them. Besides, they have some of the best pricing in town for the routine maintenance stuff, as well as for major repair. I recommend using their coupons, those could save you a nice amount of money (depending on what you are having done, of course). I personally looked for a mechanic who knows his job, and charges good prices - Lucas was it.

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Lucas Tire was somewhat unattractive on the outs, but I think they like it like that. The service however was GREAT! Their staff have you complete a few forms (which I know may seem weird with computers and all), but I'm sure this makes it very helpful for them to know you. I've been looking for a mechanic shop, who knows what they are doing (without having to charge you $100 to take a look), reasonable and welcoming. Well Lucas Tire is just that. I was able to use a valuable coupon, get great service, great recommendation and prospects of future discounts, all for under $20. Thanks Lucas, you are my new Mechanic!

2
★★★★★

Lucas Tire was somewhat unattractive on the outs, but I think they like it like that. The service however was GREAT! Their staff have you complete a few forms (which I know may seem weird with computers and all), but I'm sure this makes it very helpful for them to know you. I've been looking for a mechanic shop, who knows what they are doing (without having to charge you $100 to take a look), reasonable and welcoming. Well Lucas Tire is just that. I was able to use a valuable coupon, get great service, great recommendation and prospects of future discounts, all for under $20. Thanks Lucas, you are my new Mechanic!

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I went to Lucas Auto and let me tell you these guys are really good. David was very helpful. He kept me in the loop about what was happening with me truck. Not only did he go out of his way to help me,but he was able to get my truck fixed right the first time. Being a woman who knows nothing about cars, I really felt David was honest . I beleave he did his job. Ladys if you want your car done right take it to lucas tire and ask for David Pros: David is great and the work is top of the line

2
★★★★★

I went to Lucas Auto and let me tell you these guys are really good. David was very helpful. He kept me in the loop about what was happening with me truck. Not only did he go out of his way to help me,but he was able to get my truck fixed right the first time. Being a woman who knows nothing about cars, I really felt David was honest . I beleave he did his job. Ladys if you want your car done right take it to lucas tire and ask for David Pros: David is great and the work is top of the line

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I had a very positive experience with your service department and the folks I dealt with. I will continue using your services for my mechanical needs on a more frequent basis so we will be seeing you very soon.

2
★★★★★

I had a very positive experience with your service department and the folks I dealt with. I will continue using your services for my mechanical needs on a more frequent basis so we will be seeing you very soon.

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the service is great and very accomodating in scheduling appointment. i am a long time customer and have referred others to lucas. i like that almost everyone there knows me and, more importantly, my car.

2
★★★★★

the service is great and very accomodating in scheduling appointment. i am a long time customer and have referred others to lucas. i like that almost everyone there knows me and, more importantly, my car.

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I just had a set of tires put on my car. The prices are very competitive and they are very quick and efficient. Come here if you want great service and the people are very nice too.

2
★★★★★

I just had a set of tires put on my car. The prices are very competitive and they are very quick and efficient. Come here if you want great service and the people are very nice too.

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I like this place

2
★★★★★

I like this place

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Wow these guy's really care about their work! I was amazed how quick they are and they don't charge an arm and a leg. Go here if you want outstanding service on your car!!!!

2
★★★★★

Wow these guy's really care about their work! I was amazed how quick they are and they don't charge an arm and a leg. Go here if you want outstanding service on your car!!!!

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Thanks! Sandy is great

2
★★★★★

Thanks! Sandy is great

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Boy these guy's are top notch! Customer service is number one priority really caters to you. I would highly recommend Lucas Tires to anyone who wants excellent service.

2
★★★★★

Boy these guy's are top notch! Customer service is number one priority really caters to you. I would highly recommend Lucas Tires to anyone who wants excellent service.

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I am a long-time customer. Lucas always provides excellent service.

2
★★★★★

I am a long-time customer. Lucas always provides excellent service.

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Great service. Greg was wonderful

2
★★★★★

Great service. Greg was wonderful

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good customer service and care

2
★★★★★

good customer service and care

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Another great experience with an old-fashioned family owned company.

2
★★★★★

Another great experience with an old-fashioned family owned company.

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Great! Thank you

2
★★★★★

Great! Thank you

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Great job. Thank you!

2
★★★★★

Great job. Thank you!

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Friendly and helpful

2
★★★★★

Friendly and helpful

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Very professional and informative.

2
★★★★★

Very professional and informative.

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Friendly/professional

2
★★★★★

Friendly/professional

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Greg was wonderful

2
★★★★★

Greg was wonderful

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Worst experience in my life. They SOLD me a ""brake job"" that screwed up my car. After 8 - yes - 8 trips, they discovered they put the wrong parts on my car. Less than 6 months later, car was making a crazy noise in the front end. TOOK IT TO A REAL DEALERSHIP - McGrath Acura... Turns out they put the wrong equipment on the car causing my break system to fail and costing me over 2k at the RIGHT dealership. Spoke to Rich Lucas - the loser owner - who said he would take care of it. After 3 months and more BS excuses - Had to sue in small claims court. Won the case (He never even showed up -2x) - now the loser will not pay up! Going back to Cook County to garnish his wages and put liens on the property. STAY THE HELL AWAY! YOU'VE BEEN WARNED

0
★☆☆☆☆

Worst experience in my life. They SOLD me a ""brake job"" that screwed up my car. After 8 - yes - 8 trips, they discovered they put the wrong parts on my car. Less than 6 months later, car was making a crazy noise in the front end. TOOK IT TO A REAL DEALERSHIP - McGrath Acura... Turns out they put the wrong equipment on the car causing my break system to fail and costing me over 2k at the RIGHT dealership. Spoke to Rich Lucas - the loser owner - who said he would take care of it. After 3 months and more BS excuses - Had to sue in small claims court. Won the case (He never even showed up -2x) - now the loser will not pay up! Going back to Cook County to garnish his wages and put liens on the property. STAY THE HELL AWAY! YOU'VE BEEN WARNED

.

Worst experience in my life. They SOLD me a "brake job" that screwed up my car. After 8 - yes - 8 trips, they discovered they put the wrong parts on my car. Less than 6 months later, car was making a crazy noise in the front end. TOOK IT TO A REAL DEALERSHIP - McGrath Acura... Turns out they put the wrong equipment on the car causing my break system to fail and costing me over 2k at the RIGHT dealership. Spoke to Rich Lucas - the loser owner - who said he would take care of it. After 3 months and more BS excuses - Had to sue in small claims court. Won the case (He never even showed up -2x) - now the loser will not pay up! Going back to Cook County to garnish his wages and put liens on the property. STAY THE HELL AWAY! YOU'VE BEEN WARNED

1
★☆☆☆☆

Worst experience in my life. They SOLD me a "brake job" that screwed up my car. After 8 - yes - 8 trips, they discovered they put the wrong parts on my car. Less than 6 months later, car was making a crazy noise in the front end. TOOK IT TO A REAL DEALERSHIP - McGrath Acura... Turns out they put the wrong equipment on the car causing my break system to fail and costing me over 2k at the RIGHT dealership. Spoke to Rich Lucas - the loser owner - who said he would take care of it. After 3 months and more BS excuses - Had to sue in small claims court. Won the case (He never even showed up -2x) - now the loser will not pay up! Going back to Cook County to garnish his wages and put liens on the property. STAY THE HELL AWAY! YOU'VE BEEN WARNED

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.

Appreciate the discount, def will return!

2
★★★★★

Appreciate the discount, def will return!

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Good customer service

2
★★★★★

Good customer service

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Great job Greg on my explorer

2
★★★★★

Great job Greg on my explorer

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Great service-thanks

2
★★★★★

Great service-thanks

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Gary explained it very well.

2
★★★★★

Gary explained it very well.

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they couldn't be any nicer

2
★★★★★

they couldn't be any nicer

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Always good experience

2
★★★★★

Always good experience

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I had a very positive experience with your service department and the folks I dealt with. I will continue using your services for my mechanical needs on a more frequent basis so we will be seeing you very soon.

2
★★★★★

I had a very positive experience with your service department and the folks I dealt with. I will continue using your services for my mechanical needs on a more frequent basis so we will be seeing you very soon.

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Greg was very helpful.

2
★★★★★

Greg was very helpful.

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Very satisfied

2
★★★★★

Very satisfied

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Great magazines! Everyone is great to me!

2
★★★★★

Great magazines! Everyone is great to me!

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Pleasant 1st experience!

2
★★★★★

Pleasant 1st experience!

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Best of the best! Sandy is so nice and every time I got work done they always consulted me before proceeding and advised me of alternate routes to help save me money.

2
★★★★★

Best of the best! Sandy is so nice and every time I got work done they always consulted me before proceeding and advised me of alternate routes to help save me money.

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Thank you for explaining the work. I love it here\n

2
★★★★★

Thank you for explaining the work. I love it here\n

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Best tire price and place. These guys are amazing!

2
★★★★★

Best tire price and place. These guys are amazing!

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I wouldn't change anything about Lucas Tires, I love the service and the staff.

2
★★★★★

I wouldn't change anything about Lucas Tires, I love the service and the staff.

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Sandy is the best! Great customer service in a not customer service industry, clean and friendly and quick.

2
★★★★★

Sandy is the best! Great customer service in a not customer service industry, clean and friendly and quick.

.

I feel like everyone is always honest when we go here. The emailed coupons are great also!

2
★★★★★

I feel like everyone is always honest when we go here. The emailed coupons are great also!

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I call to get a quote on a certain tire, certain size, on the phone, and i asked if that included balancing and all fees. They said yes, gave me the brand name. i set up an appointment for the following day. It took twice as long as i was told. When I was checking out, I was charged $75 more. I asked why, she became immediately irritated and annoyed with my questions. I then said, if i was told a price on the phone, it should stay that price. I then walked out and saw that i had the WRONG tires. When I confronted the woman on the tires being the wrong ones, she lied, and said they were actually the right ones (as if i had no idea what i was talking about). She then said come back and tell me what you were looking for.\n\nI followed her back to the tire room, as she requested. She then suddenly turned around, walked up to my face, pointed her finger at me, and said ""Look, B*tch, Im trying to help you!"" I then asked her why she was yelling at me, considering that the wrong tires were on my car. She then called me a carpet muncher.\n\nI was astounded. Honestly.\n\nNot only were they trying to rip me off because they thought i wouldnt notice the wrong tires, she had the nerve to aggressively insult me on more than one level.\n\nI asked to speak with a manager, who ended up being her father. I told him what happened, he asked her if she called me those names. She smiled so sweetly and said, ""No, I would never do that"", and then she gave me a smirk as though she were a 5 year old who had stolen my toy.\n\nI had no idea what to do except call the police. Ironically so, they said they have had numerous complaints about similar things. hmmmm....\n\nAnyone with any value of equal rights, or anyone in the LGBTQ community, i suggest you steer clear of here. \n\n

0
★☆☆☆☆

I call to get a quote on a certain tire, certain size, on the phone, and i asked if that included balancing and all fees. They said yes, gave me the brand name. i set up an appointment for the following day. It took twice as long as i was told. When I was checking out, I was charged $75 more. I asked why, she became immediately irritated and annoyed with my questions. I then said, if i was told a price on the phone, it should stay that price. I then walked out and saw that i had the WRONG tires. When I confronted the woman on the tires being the wrong ones, she lied, and said they were actually the right ones (as if i had no idea what i was talking about). She then said come back and tell me what you were looking for.\n\nI followed her back to the tire room, as she requested. She then suddenly turned around, walked up to my face, pointed her finger at me, and said ""Look, B*tch, Im trying to help you!"" I then asked her why she was yelling at me, considering that the wrong tires were on my car. She then called me a carpet muncher.\n\nI was astounded. Honestly.\n\nNot only were they trying to rip me off because they thought i wouldnt notice the wrong tires, she had the nerve to aggressively insult me on more than one level.\n\nI asked to speak with a manager, who ended up being her father. I told him what happened, he asked her if she called me those names. She smiled so sweetly and said, ""No, I would never do that"", and then she gave me a smirk as though she were a 5 year old who had stolen my toy.\n\nI had no idea what to do except call the police. Ironically so, they said they have had numerous complaints about similar things. hmmmm....\n\nAnyone with any value of equal rights, or anyone in the LGBTQ community, i suggest you steer clear of here. \n\n

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The staff was friendly, efficient, and knowledgeable. The facility was clean. I received great customer service and the prices were also great. I will use them again in the future.

2
★★★★★

The staff was friendly, efficient, and knowledgeable. The facility was clean. I received great customer service and the prices were also great. I will use them again in the future.

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Went there to get a TPMS sensor installed. Got a quote over the phone. Once there, the mechanics were working on the wheel, but the old valve stem took quite a bit of work to get off. Just as the mechanic was getting the stem off, the owner lady came out and halted the work and told me I had to pay more because the work took longer than they thought. She said I have two options, either pay more or take the car as is, which was not really an option, since one wheel was taken apart and the car can't really run on 3 wheels. I grudgingly agreed to pay the extra amount but did point out that it seemed a bit like being held hostage considering the situation and that I found that to be an unusual business practice to be used on a new customer. She asked me how I would pay and offered a discount if I paid in cash. When I insisted on paying by credit card, she instructed the mechanics to put the wheel back together without the sensor and get the car out. Then she went on a rant about how she did not want the liability, she shouldn't have ever taken the car in in the first place because it's a VW Touareg and it's a huge liability and how she doesn't want a complaint. While the mechanics were wrapping up the car, her and the guy in the back-office took turns on reassuring themselves on how they were right and how I was just a bad customer and they should have never taken my car to begin with. When the mechanics were done putting the car back together and returned the uninstalled parts, I tipped the mechanic a 20 and thanked him for his help, because they were nice and really tried hard. As for the people at the customre counter, I must have caught them at the wrong moment, but I gotta say, I have never been treated this poorly as a customer in my life. They ended up not charging me for the visit, but I also did not get the work done I came in for and ended up wasting over an hour at the place.

0
★☆☆☆☆

Went there to get a TPMS sensor installed. Got a quote over the phone. Once there, the mechanics were working on the wheel, but the old valve stem took quite a bit of work to get off. Just as the mechanic was getting the stem off, the owner lady came out and halted the work and told me I had to pay more because the work took longer than they thought. She said I have two options, either pay more or take the car as is, which was not really an option, since one wheel was taken apart and the car can't really run on 3 wheels. I grudgingly agreed to pay the extra amount but did point out that it seemed a bit like being held hostage considering the situation and that I found that to be an unusual business practice to be used on a new customer. She asked me how I would pay and offered a discount if I paid in cash. When I insisted on paying by credit card, she instructed the mechanics to put the wheel back together without the sensor and get the car out. Then she went on a rant about how she did not want the liability, she shouldn't have ever taken the car in in the first place because it's a VW Touareg and it's a huge liability and how she doesn't want a complaint. While the mechanics were wrapping up the car, her and the guy in the back-office took turns on reassuring themselves on how they were right and how I was just a bad customer and they should have never taken my car to begin with. When the mechanics were done putting the car back together and returned the uninstalled parts, I tipped the mechanic a 20 and thanked him for his help, because they were nice and really tried hard. As for the people at the customre counter, I must have caught them at the wrong moment, but I gotta say, I have never been treated this poorly as a customer in my life. They ended up not charging me for the visit, but I also did not get the work done I came in for and ended up wasting over an hour at the place.

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It's important to trust the people that service your car. The good people at Lucas Tire and Auto, are always friendly, take the time to explain what you need to know, and I trust them completely.

2
★★★★★

It's important to trust the people that service your car. The good people at Lucas Tire and Auto, are always friendly, take the time to explain what you need to know, and I trust them completely.

 

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