Lucas Tire & Auto Care

★★★★☆
  • 3501 N Western Ave

    Chicago, IL 60618

    Map & Directions
  • 773-528-2212

Automotive

Automotive
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DO NOT take your car to Lucas!!! I had to wait there for 45 minutes while the impolite manager was smoking cigarettes in the back yelling on the phone. Talk about unprofessional!!! So I struck the curb and took my car in for an alignment. They took it to the back, came back to me within 3 minutes and said, ""theres more damage than an alignment can fix."" So they charged me $25.00 for the ""inspection"" and told me to bring it back after they order the parts. Instead, I took it to another mechanic at Lee's Foreign Auto where they were more professional and honest. They fixed my alignment and assured me that there was no internal damage. DO NOT go to Lucas!!! Go to anyone else first and be sure to get a second opinion. They have terrible people running the place. I don't want them to steal another dime from anyone! Thanks.

0
★☆☆☆☆

DO NOT take your car to Lucas!!! I had to wait there for 45 minutes while the impolite manager was smoking cigarettes in the back yelling on the phone. Talk about unprofessional!!! So I struck the curb and took my car in for an alignment. They took it to the back, came back to me within 3 minutes and said, ""theres more damage than an alignment can fix."" So they charged me $25.00 for the ""inspection"" and told me to bring it back after they order the parts. Instead, I took it to another mechanic at Lee's Foreign Auto where they were more professional and honest. They fixed my alignment and assured me that there was no internal damage. DO NOT go to Lucas!!! Go to anyone else first and be sure to get a second opinion. They have terrible people running the place. I don't want them to steal another dime from anyone! Thanks.

Cons: impolite manager, lazy mechanics

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I have been using their services since I moved to Chicago in August 2006. They are great mechanics! The quality of their service is very high (they do everything quickly and tell you all the info), and although, they could seem a little rough around the edges (in the area of speaking manners), I still like working with them! They are MECHANICS for crying out loud! What do you expect? :-D They are supposed to be able to fix a car - fix it well, quickly, and at a fair price...and they do! So, I like them and I feel safe going to them. Besides, they have some of the best pricing in town for the routine maintenance stuff, as well as for major repair. I recommend using their coupons, those could save you a nice amount of money (depending on what you are having done, of course).\r\n\r\nI personally looked for a mechanic who knows his job, and charges good prices - Lucas was it.

2
★★★★★

I have been using their services since I moved to Chicago in August 2006. They are great mechanics! The quality of their service is very high (they do everything quickly and tell you all the info), and although, they could seem a little rough around the edges (in the area of speaking manners), I still like working with them! They are MECHANICS for crying out loud! What do you expect? :-D They are supposed to be able to fix a car - fix it well, quickly, and at a fair price...and they do! So, I like them and I feel safe going to them. Besides, they have some of the best pricing in town for the routine maintenance stuff, as well as for major repair. I recommend using their coupons, those could save you a nice amount of money (depending on what you are having done, of course).\r\n\r\nI personally looked for a mechanic who knows his job, and charges good prices - Lucas was it.

Pros: Know their stuff, good prices

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Lucas Tire was somewhat unattractive on the outs, but I think they like it like that.\r\n\r\nThe service however was GREAT! Their staff have you complete a few forms (which I know may seem weird with computers and all), but I'm sure this makes it very helpful for them to know you. \r\n\r\nI've been looking for a mechanic shop, who knows what they are doing (without having to charge you $100 to take a look), reasonable and welcoming. Well Lucas Tire is just that. I was able to use a valuable coupon, get great service, great recommendation and prospects of future discounts, all for under $20. \r\n\r\nI didn't rate it a 10 because you have to have patience if you are going to wait, but best of all they take you to your destination (They have their own Enterprise :)).\r\n\r\nThanks Lucas, you are my new Mechanic!

2
★★★★★

Lucas Tire was somewhat unattractive on the outs, but I think they like it like that.\r\n\r\nThe service however was GREAT! Their staff have you complete a few forms (which I know may seem weird with computers and all), but I'm sure this makes it very helpful for them to know you. \r\n\r\nI've been looking for a mechanic shop, who knows what they are doing (without having to charge you $100 to take a look), reasonable and welcoming. Well Lucas Tire is just that. I was able to use a valuable coupon, get great service, great recommendation and prospects of future discounts, all for under $20. \r\n\r\nI didn't rate it a 10 because you have to have patience if you are going to wait, but best of all they take you to your destination (They have their own Enterprise :)).\r\n\r\nThanks Lucas, you are my new Mechanic!

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GET A SECOND OPINION before authorizing them to do anything. I took my car in to get new tires, at which time a mechanic inspected my car and said my brakes were at about 60% life still. A month later my car was making a funny noise. I took it back to Lucas, but this time the newly promoted sales manager inspected it. He said the noise was nothing, but I needed all new brakes for about $750. Of course they could get it done that day too if I authorized the work. Then he asked me for some information and indicated he couldn't find my paperwork from a couple weeks ago. Surprise, surprise - he didn't know that the last guy had told me my brakes were fine. \r\n Well I went back in to pick up my car and took a copy of the first inspection. When confronted, the owner and the sales manager claimed that the first guy was a ""tire"" guy and not a brake guy. They said he made a mistake. The sales manager/mechanic (conflict of interest?) even took me out to my car and pointed to my brake pads and rotors and claimed I had less than 3000 miles left on them.\r\n\r\nAt this point either: \r\na) the second guy was lying to cheat me out of $750 (and a commission I'm sure) \r\nb) the first guy was so wrong about my brake pads that I was in danger of them failing on me before I ever knew about it\r\nc) the second guy was so wrong that he didn't know what he was talking about either\r\n\r\n Any option doesn't really look good for Lucas Tire. I realized that I just can't take my car back there because either they lied to me or some or all of their mechanics are grossly incompetent.\r\n Well I finally took my car in for a second opinion and turns out the first mechanic was right - there was NOTHING wrong with my brakes. They estimated them to be at 50% life or better! I would NEVER recommend these guys to anyone, but if you have to use them get a second opinion before letting them do anything to your car. It saved me $750.\r\n

0
★☆☆☆☆

GET A SECOND OPINION before authorizing them to do anything. I took my car in to get new tires, at which time a mechanic inspected my car and said my brakes were at about 60% life still. A month later my car was making a funny noise. I took it back to Lucas, but this time the newly promoted sales manager inspected it. He said the noise was nothing, but I needed all new brakes for about $750. Of course they could get it done that day too if I authorized the work. Then he asked me for some information and indicated he couldn't find my paperwork from a couple weeks ago. Surprise, surprise - he didn't know that the last guy had told me my brakes were fine. \r\n Well I went back in to pick up my car and took a copy of the first inspection. When confronted, the owner and the sales manager claimed that the first guy was a ""tire"" guy and not a brake guy. They said he made a mistake. The sales manager/mechanic (conflict of interest?) even took me out to my car and pointed to my brake pads and rotors and claimed I had less than 3000 miles left on them.\r\n\r\nAt this point either: \r\na) the second guy was lying to cheat me out of $750 (and a commission I'm sure) \r\nb) the first guy was so wrong about my brake pads that I was in danger of them failing on me before I ever knew about it\r\nc) the second guy was so wrong that he didn't know what he was talking about either\r\n\r\n Any option doesn't really look good for Lucas Tire. I realized that I just can't take my car back there because either they lied to me or some or all of their mechanics are grossly incompetent.\r\n Well I finally took my car in for a second opinion and turns out the first mechanic was right - there was NOTHING wrong with my brakes. They estimated them to be at 50% life or better! I would NEVER recommend these guys to anyone, but if you have to use them get a second opinion before letting them do anything to your car. It saved me $750.\r\n

Cons: Dishonest sales practices, a sales manager who is also a mechanic

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7:30pm on a Monday night, 4 below temperature, flat tire in front of the store. I walk in - ""we're closed, can't help you."" Fine, can I borrow a lug wrench (mine had insufficient leverage). ""You can't change a tire in our lot, you could file a suit against us"" Fair enough, I'll drive it out on to the public street and change it there. ""No, we won't loan out tools."" You can hold my driver's license and credit card and I'll change it right in front of your window. ""No - what do you do for a living? Would you loan out your laptop so I could get on the internet?"" Sure, if it would help you out and there's no chance of you stealing it... ""No, we don't loan out tools - we have to draw the line somewhere."" Helpful. Once I got home I called and spoke to the owner, who referred to late night customers as alligators, since ""they always come back to bite you in the a**"". He was equally unhelpful, and proceeded to pass on really valuable business advice. ""When have you been in Lucas Tire before? How much money have you spent here?"" Not sure how that matters in terms of human decency, but I hadn't and I surely won't ever again. ""No one else would help you either, just try any business."" Actually, the Amoco gas station just north of them did everything they could to help, as did several customers in the parking lot of the gas station. It's nice to know that not everyone has the lack of compassion and/or common decency as the owners of Lucas Tires. I wouldn't give my business to this place if it were the last one on the planet.

0
★☆☆☆☆

7:30pm on a Monday night, 4 below temperature, flat tire in front of the store. I walk in - ""we're closed, can't help you."" Fine, can I borrow a lug wrench (mine had insufficient leverage). ""You can't change a tire in our lot, you could file a suit against us"" Fair enough, I'll drive it out on to the public street and change it there. ""No, we won't loan out tools."" You can hold my driver's license and credit card and I'll change it right in front of your window. ""No - what do you do for a living? Would you loan out your laptop so I could get on the internet?"" Sure, if it would help you out and there's no chance of you stealing it... ""No, we don't loan out tools - we have to draw the line somewhere."" Helpful. Once I got home I called and spoke to the owner, who referred to late night customers as alligators, since ""they always come back to bite you in the a**"". He was equally unhelpful, and proceeded to pass on really valuable business advice. ""When have you been in Lucas Tire before? How much money have you spent here?"" Not sure how that matters in terms of human decency, but I hadn't and I surely won't ever again. ""No one else would help you either, just try any business."" Actually, the Amoco gas station just north of them did everything they could to help, as did several customers in the parking lot of the gas station. It's nice to know that not everyone has the lack of compassion and/or common decency as the owners of Lucas Tires. I wouldn't give my business to this place if it were the last one on the planet.

Cons: Complete lack of common courtesy as a human being.

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I went to Lucas Auto and let me tell you these guys are really good.\r\nDavid was very helpful. He kept me in the loop about what was happening with\r\nme truck. Not only did he go out of his way to help me,but he was able to get my truck fixed right the \r\nfirst time. Being a woman who knows nothing about cars, I really felt David was honest .\r\nI beleave he did his job. Ladys if you want your car done right take it to lucas tire and ask for David

2
★★★★★

I went to Lucas Auto and let me tell you these guys are really good.\r\nDavid was very helpful. He kept me in the loop about what was happening with\r\nme truck. Not only did he go out of his way to help me,but he was able to get my truck fixed right the \r\nfirst time. Being a woman who knows nothing about cars, I really felt David was honest .\r\nI beleave he did his job. Ladys if you want your car done right take it to lucas tire and ask for David

Pros: David is great and the work is top of the line

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The people at Lucas Tire are very helpful.\r\nI took my car to Lucas Tire last week and they were great. I've\r\nhad my car at other repair shops and this is the only place i\r\nwill ever bring my car to. Ther are frendly and know their stuff

2
★★★★★

The people at Lucas Tire are very helpful.\r\nI took my car to Lucas Tire last week and they were great. I've\r\nhad my car at other repair shops and this is the only place i\r\nwill ever bring my car to. Ther are frendly and know their stuff

Pros: Costomer service best auto tecs good deals

 

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