The Sofa Company - Pasadena

★★★★★

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977 East Colorado Boulevard Pasadena, CA

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644 E Colorado Blvd Pasadena, CA

4.7759 116
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Do not use this company as for reupholstery! The have noted on there website "do you have a chair that has been passed down for generations and you just can't part with it? Well, you may be just the perfect candidate for reupholstery. " Dont do it! Located in Pasadena, CA , I thought they would be a great place for my Antique chair- it is viewed as an old town with beautiful old home and antiques store everywhere. The chair itself was in great shape only the seat was torn from sitting. No other damage! I recieved a quote which was pretty high but I felt this place would know how to work with my antique chair. The ladies in the front office were just goo-goo over the chair thought it was beautiful, and could not believe the condition it was in! They told me it would be 3 weeks and they would call when the chair was ready. 3 weeks, 4 week, 5 weeks??? We called they told us it would be ready the next week and they would call, 6 weeks, 7 weeks, 8 weeks! Another call! They try to tell me that the chair is broken and needs repairs costing at least $100. I told them the chair was fine when we delivered it to their Pasadena facility, no wobbles at all. I could not believe it. To make a long story short, finally after 10 weeks (and 5 phone calls) they told us they would deliver the chair as they did not have it ready when promised. They delivered finally and I could just cry! The chair is a mess, the material is all puckered, seams have been streched to point of ripping. All of the seams are jagged lines. The chair was a fan back chair and the fan part is all uneven, some are flat and all of them vary in size. The arm on one side is just a puckered mess and thin as can be. They told me they want to fix the chair but I told them we would have to meet and discuss as I am so disappointed and sad, that I just cant amagine they will ever get it right. Please don't let this happen to your family heirloom.

1
★☆☆☆☆

Do not use this company as for reupholstery! The have noted on there website "do you have a chair that has been passed down for generations and you just can't part with it? Well, you may be just the perfect candidate for reupholstery. " Dont do it! Located in Pasadena, CA , I thought they would be a great place for my Antique chair- it is viewed as an old town with beautiful old home and antiques store everywhere. The chair itself was in great shape only the seat was torn from sitting. No other damage! I recieved a quote which was pretty high but I felt this place would know how to work with my antique chair. The ladies in the front office were just goo-goo over the chair thought it was beautiful, and could not believe the condition it was in! They told me it would be 3 weeks and they would call when the chair was ready. 3 weeks, 4 week, 5 weeks??? We called they told us it would be ready the next week and they would call, 6 weeks, 7 weeks, 8 weeks! Another call! They try to tell me that the chair is broken and needs repairs costing at least $100. I told them the chair was fine when we delivered it to their Pasadena facility, no wobbles at all. I could not believe it. To make a long story short, finally after 10 weeks (and 5 phone calls) they told us they would deliver the chair as they did not have it ready when promised. They delivered finally and I could just cry! The chair is a mess, the material is all puckered, seams have been streched to point of ripping. All of the seams are jagged lines. The chair was a fan back chair and the fan part is all uneven, some are flat and all of them vary in size. The arm on one side is just a puckered mess and thin as can be. They told me they want to fix the chair but I told them we would have to meet and discuss as I am so disappointed and sad, that I just cant amagine they will ever get it right. Please don't let this happen to your family heirloom.

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An easy and enjoyable experience. Great staff.

3
★★★★★

An easy and enjoyable experience. Great staff.

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The quality of their service & their customer service was great. I will definitely go back and recommend it to my friends and family. I walked in looking for a coffee table and left two matching lamps that I sooo love

2
★★★★★

The quality of their service & their customer service was great. I will definitely go back and recommend it to my friends and family. I walked in looking for a coffee table and left two matching lamps that I sooo love

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The quality of their service & their customer service was great. I will definitely go back and recommend it to my friends and family. I walked in looking for a coffee table and left two matching lamps that I sooo love ?

2
★★★★★

The quality of their service & their customer service was great. I will definitely go back and recommend it to my friends and family. I walked in looking for a coffee table and left two matching lamps that I sooo love ?

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My first criteria for a sofa was it had to be comfortable! For my wife it was the design. That meant we've been hunting for"the sofa" for a long time.
When a friend heard about our search, she told us about her experience buying a sofa at..... The
Sofa Company! It was customized and she was happy with the results. " Go and look, " she said.

So we did, and our search ended. There was a problem finding the right fabric, but Jeannie was very patient and help us in making our decision.

Delivery is still ahead and we're looking forward to a happy ending.

2
★★★★☆

My first criteria for a sofa was it had to be comfortable! For my wife it was the design. That meant we've been hunting for"the sofa" for a long time.
When a friend heard about our search, she told us about her experience buying a sofa at..... The
Sofa Company! It was customized and she was happy with the results. " Go and look, " she said.

So we did, and our search ended. There was a problem finding the right fabric, but Jeannie was very patient and help us in making our decision.

Delivery is still ahead and we're looking forward to a happy ending.

Pros: Lots of selection

Cons: Fabric was out of stock so a longer wait.

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The staff at the Sofa Company is wonderful. Jeannie helped sift through the many swatches of fabric for us. She listened to what we needed and gave us the books based on our price range, color preference, and fabric needs.

I would totally recommend working with her.

The sofa is a quality, made in LA product. Delivery time was very long. If i had to do it over again, I would get something that was already made since we could not buy anything else for the living room until we saw what the sofa really looked like. It would be better if they had some software that could show what the final product would look like in a specified living room.

I might have chosen something else if such a software was available. We still like our sofas but we underestimated the space. Also, you can't cancel the order since it is customized.

With that said, if you know what you want or need a little guidance, I recommend you go to Jeannie at the Sofa Company. She deserves 5 stars!!! =)

2
★★★★☆

The staff at the Sofa Company is wonderful. Jeannie helped sift through the many swatches of fabric for us. She listened to what we needed and gave us the books based on our price range, color preference, and fabric needs.

I would totally recommend working with her.

The sofa is a quality, made in LA product. Delivery time was very long. If i had to do it over again, I would get something that was already made since we could not buy anything else for the living room until we saw what the sofa really looked like. It would be better if they had some software that could show what the final product would look like in a specified living room.

I might have chosen something else if such a software was available. We still like our sofas but we underestimated the space. Also, you can't cancel the order since it is customized.

With that said, if you know what you want or need a little guidance, I recommend you go to Jeannie at the Sofa Company. She deserves 5 stars!!! =)

Pros: Great customer service, lots of selection of fabrics.

Cons: Long delivery time, can't see final product until delivery.

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The Sofa Company has been very easy to work with and very patient in our sofa buying process. Although we have not received the finished product yet, I am hopeful that the final product will be as good as the experience so far.

4
★★★★☆

The Sofa Company has been very easy to work with and very patient in our sofa buying process. Although we have not received the finished product yet, I am hopeful that the final product will be as good as the experience so far.

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Happily, our history includes buying more than one sofa. Of all our experiences, we believe our recent experience at the Sofa Factory was the best. A very friendly and helpful staff person guided us through the selection process without any pressure.
Once you??ve decided on a design, staff??s expertise is a great help in selecting from a huge inventory of fabric types, textures and colors.

2
★★★★★

Happily, our history includes buying more than one sofa. Of all our experiences, we believe our recent experience at the Sofa Factory was the best. A very friendly and helpful staff person guided us through the selection process without any pressure.
Once you??ve decided on a design, staff??s expertise is a great help in selecting from a huge inventory of fabric types, textures and colors.

Pros: Selection Service

Cons: None

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The Sofa Co had by far the widest selection that we've seen, of both sofa styles and fabrics. They were willing to work with us and to go beyond their standard sizes, to modify the sofa to fit into our living room. The room is tight, and the modifications, while small- and I don't think all that easy for them to do- made a huge difference in the appearance of the couch and the room. There was no real sales "pressure" at all, the service just sold itself.

2
★★★★★

The Sofa Co had by far the widest selection that we've seen, of both sofa styles and fabrics. They were willing to work with us and to go beyond their standard sizes, to modify the sofa to fit into our living room. The room is tight, and the modifications, while small- and I don't think all that easy for them to do- made a huge difference in the appearance of the couch and the room. There was no real sales "pressure" at all, the service just sold itself.

Pros: Flexibility, no sales pressure

Cons: None for me

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Helpful sales staff answered all questions with zero pressure. Sales staff listened to all of our needs and offered many helpful suggestions (limited space, pets, color, wearability, etc.). We visited 3 times before purchasing; sales staff (all 3 members present) remembered us and gave us time and space to try out models/options and make a decision. Ultimately, we were amazed to find so many options for our specific needs. Because we modified the actual size of the sofa model, a 3-5 week delivery time seemed well within reason for a custom sofa. We would definitely recommend The Sofa Company to a friend.

2
★★★★★

Helpful sales staff answered all questions with zero pressure. Sales staff listened to all of our needs and offered many helpful suggestions (limited space, pets, color, wearability, etc.). We visited 3 times before purchasing; sales staff (all 3 members present) remembered us and gave us time and space to try out models/options and make a decision. Ultimately, we were amazed to find so many options for our specific needs. Because we modified the actual size of the sofa model, a 3-5 week delivery time seemed well within reason for a custom sofa. We would definitely recommend The Sofa Company to a friend.

Pros: Flexible design options to meet any budget or space

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After a month of shopping for a sectional, we enden up at the sofa company. We were pleased with that experince. The salesperson, Jeannie, was very helpful. She helped us with the fabric selection, the sectional style, the dimensions with no pressure at all. It was easy to customize our sectional. Now, we are looking forward for the delivery day!!

Edgar

2
★★★★☆

After a month of shopping for a sectional, we enden up at the sofa company. We were pleased with that experince. The salesperson, Jeannie, was very helpful. She helped us with the fabric selection, the sectional style, the dimensions with no pressure at all. It was easy to customize our sectional. Now, we are looking forward for the delivery day!!

Edgar

Pros: No pressure experience

Cons: Late delivery

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I was really surprised at the ease of selecting a sofa at this place. I wasn't expecting to make a decision to buy that day, however, w/ the help of a great salesperson, I was inclined to buy since the experience was very easy. One drawback at the moment is that I am still waiting for my sofa after over 9 weeks...

1
★★★☆☆

I was really surprised at the ease of selecting a sofa at this place. I wasn't expecting to make a decision to buy that day, however, w/ the help of a great salesperson, I was inclined to buy since the experience was very easy. One drawback at the moment is that I am still waiting for my sofa after over 9 weeks...

Pros: lots of selection

Cons: late delivery

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We came into The Sofa Company looking for seating options that could also include a sofa bed. We were very pleased with the number of different sofa styles and the option to configure many of them with a sofa bed. Jeannie Kwon helped us on our initial visit and also on our second visit when we came in to place an order. Jeannie quickly and efficiently assisted us with our fabric selection and wrote up our order. Our furniture was completed within the estimated time window and we look forward to its delivery very shortly.

2
★★★★★

We came into The Sofa Company looking for seating options that could also include a sofa bed. We were very pleased with the number of different sofa styles and the option to configure many of them with a sofa bed. Jeannie Kwon helped us on our initial visit and also on our second visit when we came in to place an order. Jeannie quickly and efficiently assisted us with our fabric selection and wrote up our order. Our furniture was completed within the estimated time window and we look forward to its delivery very shortly.

Pros: affordable customized product

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Very pleasant and low-pressure environment. Sales staff will patiently work with you until you create just the furniture you want.

I couldn't love my sectional more. It is exactly how I ordered it and was delivered on-time.

Jeannie was great to work with. I'm definitely a customer for life.

2
★★★★★

Very pleasant and low-pressure environment. Sales staff will patiently work with you until you create just the furniture you want.

I couldn't love my sectional more. It is exactly how I ordered it and was delivered on-time.

Jeannie was great to work with. I'm definitely a customer for life.

Pros: Affordable customization

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The shopping format allows you to shop for sofas and chairs without the confusion of a regular furniture store. Their delivery is fairly quick compared to regular furniture stores, but not quite as quick as they advertised.

1
★★★☆☆

The shopping format allows you to shop for sofas and chairs without the confusion of a regular furniture store. Their delivery is fairly quick compared to regular furniture stores, but not quite as quick as they advertised.

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needed a sofa a special size.
they had a wide selection.
Victoria was very helpful.

2
★★★★★

needed a sofa a special size.
they had a wide selection.
Victoria was very helpful.

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I found the sofa compnay in the LA Times, and came in over the weekend. I bought a floor model that i am very happy with! I would have prefered a lower price though

2
★★★★★

I found the sofa compnay in the LA Times, and came in over the weekend. I bought a floor model that i am very happy with! I would have prefered a lower price though

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We were in love with a couch from Restoration Hardware that was beyond our budget. The staffer at The Sofa Company, Victoria Vascelli, was sympathetic to that -- and even offered to walk over to RH to look at the couch! We didn't have to do that as we looked it up online in the store. The elements that we liked we recreated in a couch that will be nearly as lovely and $1000 less! Victoria was great and patient and understanding. The only con is that it's going to take 6-7 WEEKS to get the couch -- but then, we did have a few requirements on size and such. We saw this company's advert in the LATimes and thought well, maybe we'll find something close to what we loved at RH. We did. I recommend this company at this location as everyone was helpful and friendly and professional.

2
★★★★★

We were in love with a couch from Restoration Hardware that was beyond our budget. The staffer at The Sofa Company, Victoria Vascelli, was sympathetic to that -- and even offered to walk over to RH to look at the couch! We didn't have to do that as we looked it up online in the store. The elements that we liked we recreated in a couch that will be nearly as lovely and $1000 less! Victoria was great and patient and understanding. The only con is that it's going to take 6-7 WEEKS to get the couch -- but then, we did have a few requirements on size and such. We saw this company's advert in the LATimes and thought well, maybe we'll find something close to what we loved at RH. We did. I recommend this company at this location as everyone was helpful and friendly and professional.

Pros: Dedicated Staff; Smart!

Cons: long lead time....

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The sales staff, manager Chad and salesperson Victoria in our case, made our experience easy and fun. I had looked for a sofa to go with our funiture and art for several months, but had no luck with anything we could afford until we came here. The staff is knowledgeable, patient, and very pleasant to work with. There are no "inexpensive" sofas here, but I wouldn't call them expensive, either. I'd definitely come again, and recommend them without hesitation.

2
★★★★★

The sales staff, manager Chad and salesperson Victoria in our case, made our experience easy and fun. I had looked for a sofa to go with our funiture and art for several months, but had no luck with anything we could afford until we came here. The staff is knowledgeable, patient, and very pleasant to work with. There are no "inexpensive" sofas here, but I wouldn't call them expensive, either. I'd definitely come again, and recommend them without hesitation.

Pros: Sofa shopping made so easy

Cons: None

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We had a great time picking out our sofa and the cost was very reasonable. The lady who helped us was really attentive and had great ideas. We haven't received our sofa yet but if it is anything like our shopping experience, I'm sure we will love it. I will definitely go back for more sofas!

2
★★★★★

We had a great time picking out our sofa and the cost was very reasonable. The lady who helped us was really attentive and had great ideas. We haven't received our sofa yet but if it is anything like our shopping experience, I'm sure we will love it. I will definitely go back for more sofas!

Pros: Customer service, selection, quality

Cons: none so far

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Wide selection and stellar customer service made my experience hassle-free, fun and fulfilling.

2
★★★★★

Wide selection and stellar customer service made my experience hassle-free, fun and fulfilling.

Pros: Customer service

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Needed new sofas with specific requirements (we have a very picky daughter :). Chelsea and the people at the Sofa Company Pasadena made it a breeze.

2
★★★★★

Needed new sofas with specific requirements (we have a very picky daughter :). Chelsea and the people at the Sofa Company Pasadena made it a breeze.

Pros: Great service & Great prices

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Customer service was excellent. The sofa can be made pretty much any way you want it. Depending on what you want, it can get to be a bit pricey. Then again it is still a lot cheaper than a place like DWR for a comparable sofa. Our consultant, Victoria, was very helpful. There is also a consultant there named Chelsea Couch. How funny is that?

2
★★★★☆

Customer service was excellent. The sofa can be made pretty much any way you want it. Depending on what you want, it can get to be a bit pricey. Then again it is still a lot cheaper than a place like DWR for a comparable sofa. Our consultant, Victoria, was very helpful. There is also a consultant there named Chelsea Couch. How funny is that?

Pros: Fully custom

Cons: Can get pricey

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Jay & I had been looking to buy a sofa for a while. We accidentally run into the Sofa Co in Pasadena, but little did we know we have just found our couch? We left there we exactly what we both wanted. I really like that you are able to choose and create exactly what you want at a very affordable price. We would definitely go back to the sofa Company; I believe Victoria was very knowledgeable of the products, which made our experience a lot easy. I still have not received my Sectional but I??m pretty sure it's going to exactly what I want.

Thank you,

Jay & Jaqueline

2
★★★★☆

Jay & I had been looking to buy a sofa for a while. We accidentally run into the Sofa Co in Pasadena, but little did we know we have just found our couch? We left there we exactly what we both wanted. I really like that you are able to choose and create exactly what you want at a very affordable price. We would definitely go back to the sofa Company; I believe Victoria was very knowledgeable of the products, which made our experience a lot easy. I still have not received my Sectional but I??m pretty sure it's going to exactly what I want.

Thank you,

Jay & Jaqueline

Pros: Good Customer Service

Cons: N/A

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We were skeptical about finding a comfortable sleeper sofa and we found a great one at The Sofa Company.

Victoria was very help and expalined all the details.

We were also interested in having some existing cushions on an old down sofa restuffed and The Sofa Company also offers this service. Victoria explained all our choices and we were able to sit and test out all our possible optiions. She was very informative and helpful.

2
★★★★☆

We were skeptical about finding a comfortable sleeper sofa and we found a great one at The Sofa Company.

Victoria was very help and expalined all the details.

We were also interested in having some existing cushions on an old down sofa restuffed and The Sofa Company also offers this service. Victoria explained all our choices and we were able to sit and test out all our possible optiions. She was very informative and helpful.

Pros: knowledgeable staff, efficient process

Cons: delivery cost is high.

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The Sofa company has many designs that many of the other furniture company doesn't have. The sales personnelles were helpful into our decision. The only draw back was the price. It's a little expensive. Overall it is a good shopping experience.

2
★★★★☆

The Sofa company has many designs that many of the other furniture company doesn't have. The sales personnelles were helpful into our decision. The only draw back was the price. It's a little expensive. Overall it is a good shopping experience.

Pros: nice atmoshere and lots of varieties

Cons: little pricey

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Qualified staff lead you through the minefield of the seemingly easy task of buying a sofa. (Good job Jeannie!)

2
★★★★★

Qualified staff lead you through the minefield of the seemingly easy task of buying a sofa. (Good job Jeannie!)

Pros: Excellent helpfull patient staff

Cons: None

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My husband and I wanted a sofa for our new house. We went to several companies looking for the perfect sofa. We found so many sofas but each one had something that we wanted to change or tweak just a bit. Finding the sofa company was like a little bit of heaven. We were able to customize our sofa from the style to the size to the fabric to the buttons. We found the sofa we wanted at the perfect price. The sofa was so wonderful that we bought 2 instead of 1. We highly recommend the Sofa Company!

2
★★★★★

My husband and I wanted a sofa for our new house. We went to several companies looking for the perfect sofa. We found so many sofas but each one had something that we wanted to change or tweak just a bit. Finding the sofa company was like a little bit of heaven. We were able to customize our sofa from the style to the size to the fabric to the buttons. We found the sofa we wanted at the perfect price. The sofa was so wonderful that we bought 2 instead of 1. We highly recommend the Sofa Company!

Pros: Large Selection, Customize Your Sofa, Great Sales Associates

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We needed a shallower than average sofa (33"). All TSC sofas can be made shallower, deeper, longer, shorter in 2" increments. We had many styles to choose from. Plenty of fabric selections; you can check them out and see them in your own home. I was in several times checking out/returning fabrics, so I met several salespeople. They were all helpful and incredibly knowledgable about their product. I will shop there again and recommend it to anyone looking for any kind of sofa and/or chair.

2
★★★★★

We needed a shallower than average sofa (33"). All TSC sofas can be made shallower, deeper, longer, shorter in 2" increments. We had many styles to choose from. Plenty of fabric selections; you can check them out and see them in your own home. I was in several times checking out/returning fabrics, so I met several salespeople. They were all helpful and incredibly knowledgable about their product. I will shop there again and recommend it to anyone looking for any kind of sofa and/or chair.

Pros: Selection, staff, value, have own parking lot

Cons: Floor is slippery :)

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My fianc and I just weren??t finding the couch we were looking for to fit our new home. We were looking at all the cheaper places like Macy??s furniture outlet, living spaces sales, etc. There really wasn??t anything we wanted to settle for. I Goggled sofas and found the Sofa Company by accident but I was so happy I did. We walked in, looked around their showroom for a basic model to start from and went from there. They walked us through customizing our own couch for about the same price we would have paid for a couch at the other couch stores that wasn't really exactly what we wanted anyway. For our 121? long couch with chaise, some custom options like a Teflon stain resistant coating and increasing the depth of the couch to make it ridiculously comfy, it came to just over $2,000. I highly recommend the Sofa Co. because of all the perks they offer, including ??greening? your couch, and the freedom to design your own furniture. The staff was amazing, tremendously helpful, honest, and fun!

2
★★★★★

My fianc and I just weren??t finding the couch we were looking for to fit our new home. We were looking at all the cheaper places like Macy??s furniture outlet, living spaces sales, etc. There really wasn??t anything we wanted to settle for. I Goggled sofas and found the Sofa Company by accident but I was so happy I did. We walked in, looked around their showroom for a basic model to start from and went from there. They walked us through customizing our own couch for about the same price we would have paid for a couch at the other couch stores that wasn't really exactly what we wanted anyway. For our 121? long couch with chaise, some custom options like a Teflon stain resistant coating and increasing the depth of the couch to make it ridiculously comfy, it came to just over $2,000. I highly recommend the Sofa Co. because of all the perks they offer, including ??greening? your couch, and the freedom to design your own furniture. The staff was amazing, tremendously helpful, honest, and fun!

Pros: you can choose every detail of your couch for reasonable $$

Cons: some fabrics are backordered so you have to wait

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I'd seen the Sofa Company online and really liked the fact that they are an LA company, so I walked into the store in Old Town Pasadena on impulse. I was still at the browsing stage, and not expecting to have such a helpful shopping experience that I could actually make a purchase of a sleeper sofa so simply! Salesperson Victoria was wonderfully helpful - giving me 'Sofabed 101' and quickly figuring out what I liked or didn't, and pointing me in the directions I needed to go. I never felt any pressure to purchase, just friendly and highly professional staff who were knowledgeable and enthusiastic about their compamy's products. Their prices were also very good for the quality - I had been looking at PB and C&B but the Sofa Company was better value.

2
★★★★★

I'd seen the Sofa Company online and really liked the fact that they are an LA company, so I walked into the store in Old Town Pasadena on impulse. I was still at the browsing stage, and not expecting to have such a helpful shopping experience that I could actually make a purchase of a sleeper sofa so simply! Salesperson Victoria was wonderfully helpful - giving me 'Sofabed 101' and quickly figuring out what I liked or didn't, and pointing me in the directions I needed to go. I never felt any pressure to purchase, just friendly and highly professional staff who were knowledgeable and enthusiastic about their compamy's products. Their prices were also very good for the quality - I had been looking at PB and C&B but the Sofa Company was better value.

Pros: Great staff, LA made sofas

Cons: Too much choice :)

.

I have needed a sofa for some time now. I have a friend who recently bought a sofa from The Sofa Company and had a good experience. I started with their online sofa builder, and that helped me a little in narrowing down what sofa I wanted, but in the end, I needed to go to a store. I went to the Pasadena store and was met by friendly and helpful staff. Overall, I am very happy with The Sofa Company's selection and in-store service.

2
★★★★★

I have needed a sofa for some time now. I have a friend who recently bought a sofa from The Sofa Company and had a good experience. I started with their online sofa builder, and that helped me a little in narrowing down what sofa I wanted, but in the end, I needed to go to a store. I went to the Pasadena store and was met by friendly and helpful staff. Overall, I am very happy with The Sofa Company's selection and in-store service.

Pros: Good selection, friendly staff

Cons: Website needs some work

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We saw the store ad in the LAT. We had been to other furniture stores and we were particularly impressed with the fact that the sofa would be built locally.
By bringing home the little cards, we were able as a family to narrow it down to a few designs and eventually make the final decision today.
Throughout this long process, Design Consultant Victoria Vascelli was a delight! She remembered us, even if she had not seen us for a week. Victoria offered suggestions and ideas that helped us as we determined what would be best for our room.
We are now looking forward to our new sofa arriving!

2
★★★★★

We saw the store ad in the LAT. We had been to other furniture stores and we were particularly impressed with the fact that the sofa would be built locally.
By bringing home the little cards, we were able as a family to narrow it down to a few designs and eventually make the final decision today.
Throughout this long process, Design Consultant Victoria Vascelli was a delight! She remembered us, even if she had not seen us for a week. Victoria offered suggestions and ideas that helped us as we determined what would be best for our room.
We are now looking forward to our new sofa arriving!

Pros: Terrific selection and Customer Service

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great customer service.....!

2
★★★★★

great customer service.....!

Pros: great service

Cons: too many choices

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After spending months looking for furniture that would fit our hard to please floor plan we finally found the sofa company!!! the awesome thing about this place is that you build your furniture exactly the way you want it, not to mention the options of matching couches with chairs, etc. they had exactly the color i wanted and you can choose the options according to your budget. great service, will definitely go back.

2
★★★★★

After spending months looking for furniture that would fit our hard to please floor plan we finally found the sofa company!!! the awesome thing about this place is that you build your furniture exactly the way you want it, not to mention the options of matching couches with chairs, etc. they had exactly the color i wanted and you can choose the options according to your budget. great service, will definitely go back.

Pros: versatile

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After weeks of research including taking a trip to a crowed Ikea in Burbank, I found the Sofa Company and the shopping experience was fast and simple, their selection is huge and they custom made my sofa to fit in my small living space!! Design consultant was very friendly and had the knowledge to fit my needs! Thanks!

2
★★★★★

After weeks of research including taking a trip to a crowed Ikea in Burbank, I found the Sofa Company and the shopping experience was fast and simple, their selection is huge and they custom made my sofa to fit in my small living space!! Design consultant was very friendly and had the knowledge to fit my needs! Thanks!

Pros: Large Selection and Great Quality

Cons: Delivery time is a little long but worth the wait!

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Buying a couch from the Sofa Company was a wonderful experience. We had seen a few of their designs at the LA Green Convention, and really liked what they had on display. A few months later we headed over to Pasadena and we're thrilled with all the other designs to choose from! We decided to go with the Sofa Company because they had so many green options to choose from: Bamboo frames, Organic cotton, and locally made fabrics, Soy cushions, and water based stains! All in all we got exactly what we wanted. The best part was that we never heard the word "NO" Everything was "Yeah, we can do that" We were never limited in our options. Very refreshing:) Thank You Jeannie for a great couch buying experience.

2
★★★★☆

Buying a couch from the Sofa Company was a wonderful experience. We had seen a few of their designs at the LA Green Convention, and really liked what they had on display. A few months later we headed over to Pasadena and we're thrilled with all the other designs to choose from! We decided to go with the Sofa Company because they had so many green options to choose from: Bamboo frames, Organic cotton, and locally made fabrics, Soy cushions, and water based stains! All in all we got exactly what we wanted. The best part was that we never heard the word "NO" Everything was "Yeah, we can do that" We were never limited in our options. Very refreshing:) Thank You Jeannie for a great couch buying experience.

Pros: Helpful Staff

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We are happy we decided to go to The Sofa Co. in Pasadena. It was the easiest furniture purchase we've ever made, and with the nicest Design Consultant, Jeannie Kwon, who helped us design the exact sofa we wanted, even the fabric and color. We would definitely recommend them, and the price was right too.

5
★★★★★

We are happy we decided to go to The Sofa Co. in Pasadena. It was the easiest furniture purchase we've ever made, and with the nicest Design Consultant, Jeannie Kwon, who helped us design the exact sofa we wanted, even the fabric and color. We would definitely recommend them, and the price was right too.

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Victoria spent so much time with me, called with updates, and took very, very good care of me when I locked my keys in my car outside the store. Truly one of the best retail experiences I have ever had!

2
★★★★★

Victoria spent so much time with me, called with updates, and took very, very good care of me when I locked my keys in my car outside the store. Truly one of the best retail experiences I have ever had!

Pros: very helpful and considerate employees

Cons: none

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We were impressed by the selection and the knowledgeable staff. Prices are comparable for good quality sofas but because you can customize to EXACTLY what you want, you can wind up spend a little more than you planned on. Can't wait for our sofa to arrive.

2
★★★★☆

We were impressed by the selection and the knowledgeable staff. Prices are comparable for good quality sofas but because you can customize to EXACTLY what you want, you can wind up spend a little more than you planned on. Can't wait for our sofa to arrive.

Pros: you can get exactly the sofa you want

Cons: you can get exactly the sofa you want

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Went to the Sofa Co in Pasadena after stopping in to the Santa Monica location to see what they were all about. Their staff was knowledgeable and friendly, never hesitating to tell me what they thought about certain selections or possible problems which might occur.

Our saleslady was very helpful and patiently waited while my girlfriend and I worked out all of the finer details about our sofa purchase. After explaining everything that we wanted, she went over every last detail, that way there were no mistakes since every piece is custom made.

Plus, this weekend they were offering No Interest until 2011! Can you beat that? We had a great experience at the Sofa Co. I highly recommend it!

2
★★★★☆

Went to the Sofa Co in Pasadena after stopping in to the Santa Monica location to see what they were all about. Their staff was knowledgeable and friendly, never hesitating to tell me what they thought about certain selections or possible problems which might occur.

Our saleslady was very helpful and patiently waited while my girlfriend and I worked out all of the finer details about our sofa purchase. After explaining everything that we wanted, she went over every last detail, that way there were no mistakes since every piece is custom made.

Plus, this weekend they were offering No Interest until 2011! Can you beat that? We had a great experience at the Sofa Co. I highly recommend it!

Pros: Helpful Staff. Great Selection. Wide Variety. Clean.

Cons: Prices are on the high side. Can take 5-7 weeks for delivery

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The customer service is outstanding. They went out of their way to make sure we were satisfied with our selection. We were able to tailor our sofa from the arm shape to the sofa length, to meet our specifications. The staff were very knowledgeable with fabric options, colors, and fill properties, which further enhanced our sofa shopping experience. The prices were beyond reasonable as we shopped big box stores, to boutique furniture stores and the sofa factory was the winner hands down. They deliver quality, and comfort without sacrificing style at a very reasonable price.

2
★★★★★

The customer service is outstanding. They went out of their way to make sure we were satisfied with our selection. We were able to tailor our sofa from the arm shape to the sofa length, to meet our specifications. The staff were very knowledgeable with fabric options, colors, and fill properties, which further enhanced our sofa shopping experience. The prices were beyond reasonable as we shopped big box stores, to boutique furniture stores and the sofa factory was the winner hands down. They deliver quality, and comfort without sacrificing style at a very reasonable price.

Pros: Great Customer Service. Great prodouct.

Cons: None

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Jeannie Kwon was a knowledgeable, friendly, and very helpful salesperson. We were thrilled with the selections, the great fabrics, and the price. It was a very pleasant shopping experience and we plan to come back!

2
★★★★★

Jeannie Kwon was a knowledgeable, friendly, and very helpful salesperson. We were thrilled with the selections, the great fabrics, and the price. It was a very pleasant shopping experience and we plan to come back!

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I saw the store's ad in the newspaper. It is located near
me so I vfisited it as I needed either to replace my
sofa or re-upholster my existing one. The two
sales reps who helped me decide were informative and
I was able to reach a decision based on their input.
I am confident that I shall be pleased with the results.

2
★★★★★

I saw the store's ad in the newspaper. It is located near
me so I vfisited it as I needed either to replace my
sofa or re-upholster my existing one. The two
sales reps who helped me decide were informative and
I was able to reach a decision based on their input.
I am confident that I shall be pleased with the results.

Pros: Great selections and service

Cons: Time required to complete re-upholstery

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We have just moved here from overseas and were looking for something nice that we would be able to bring with us in the future but most importantly would fit with our new fabulous apartment and the shape of our living room. We tried a lot of different stores but we could not really find just the right thing.

Then we came accross The Sofa Company and spoke with Chelsea and we immediately felt that this was the right place offering just the right service and choice of sofa fitting with our budget. Now a short few weeks after tailor making our own personal sofa we have received our bespoke sofa delivered right at the door according to all the specifications that we asked for. The only problem now is the danger of ending up as couch potatoes or messing up the sofa in any other way.

The team at The Sofa Company in Pasadena could not be more service minded and helpful all the way through. We can warmly recomend a visit. Check it out.

2
★★★★★

We have just moved here from overseas and were looking for something nice that we would be able to bring with us in the future but most importantly would fit with our new fabulous apartment and the shape of our living room. We tried a lot of different stores but we could not really find just the right thing.

Then we came accross The Sofa Company and spoke with Chelsea and we immediately felt that this was the right place offering just the right service and choice of sofa fitting with our budget. Now a short few weeks after tailor making our own personal sofa we have received our bespoke sofa delivered right at the door according to all the specifications that we asked for. The only problem now is the danger of ending up as couch potatoes or messing up the sofa in any other way.

The team at The Sofa Company in Pasadena could not be more service minded and helpful all the way through. We can warmly recomend a visit. Check it out.

Pros: Single most convenient place to find what you want

Cons: We may now become couch potatoes!!!!

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The staff at the Sofa Company in Pasadena were very knowledgable about their products and the many different options we hand when designing our sofa.

2
★★★★☆

The staff at the Sofa Company in Pasadena were very knowledgable about their products and the many different options we hand when designing our sofa.

.

We had such a hard time trying to find something that fit in our living area, desire of comfort and style. Everywhere we went there was compromising on our end. Finally we got to the Sofa Company and they had the style and comfort we were looking for and they custom made it to the exact size that we needed it-not compromising one bit on our end!! Jeannie-the sofa expert there was great in showing us the different options we and how creative they could be with everything. After our first there we went home and did our homework and came back the next day and placed our order! The biggest bonus for us is that the company is environmentally conscious and that made us feel even better with our buy! We should receive our couch in approx. 3-5 weeks so we'll see how our finished product comes out but I'm sure it'll be everything we imagined!

2
★★★★★

We had such a hard time trying to find something that fit in our living area, desire of comfort and style. Everywhere we went there was compromising on our end. Finally we got to the Sofa Company and they had the style and comfort we were looking for and they custom made it to the exact size that we needed it-not compromising one bit on our end!! Jeannie-the sofa expert there was great in showing us the different options we and how creative they could be with everything. After our first there we went home and did our homework and came back the next day and placed our order! The biggest bonus for us is that the company is environmentally conscious and that made us feel even better with our buy! We should receive our couch in approx. 3-5 weeks so we'll see how our finished product comes out but I'm sure it'll be everything we imagined!

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My wife and I were looking for a sofa to put in our TV room, nothing too fancy but not a piece of junk either. However, the doorways entering the room were far too small for normal sized sofas we found at other places. We were planning to have someone widen one of the doorways, but luckily stopped by the sofa company first.

Not only did they have types of sofas which would fit through the door as is, they would have decreased the height of any sofa we wanted free of charge to make it fit. We just got our couch yesterday and absolutely love it. After a good deal of shopping around we highly recommend the sofa company and will certainly go there first when we need a new couch.

2
★★★★★

My wife and I were looking for a sofa to put in our TV room, nothing too fancy but not a piece of junk either. However, the doorways entering the room were far too small for normal sized sofas we found at other places. We were planning to have someone widen one of the doorways, but luckily stopped by the sofa company first.

Not only did they have types of sofas which would fit through the door as is, they would have decreased the height of any sofa we wanted free of charge to make it fit. We just got our couch yesterday and absolutely love it. After a good deal of shopping around we highly recommend the sofa company and will certainly go there first when we need a new couch.

Pros: Tons of selection

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My husband was dreading the prospect of going to furniture store after furniture store to purchase the new sectional for our new family room. The Sofa Company made our purchase quick, easy and fun, with no complaints from my husband about the time or the cost involved. We ordered a beautiful custom sectional for a great price. The knowledgeable staff assists the buyer in making good choices that work with the buyers lifestyle, environment and budget.

2
★★★★★

My husband was dreading the prospect of going to furniture store after furniture store to purchase the new sectional for our new family room. The Sofa Company made our purchase quick, easy and fun, with no complaints from my husband about the time or the cost involved. We ordered a beautiful custom sectional for a great price. The knowledgeable staff assists the buyer in making good choices that work with the buyers lifestyle, environment and budget.

Pros: Custom sofas for a great price

Cons: Almost too many choices

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I think this is a great option when buying a sofa. They actually build it according to your space. Prices are affordable too. They delivered earlier that I expected.

The staff seems to know a lot about sofas.

Nothing negative to say about this company

2
★★★★★

I think this is a great option when buying a sofa. They actually build it according to your space. Prices are affordable too. They delivered earlier that I expected.

The staff seems to know a lot about sofas.

Nothing negative to say about this company

Pros: Great costumer service/ A lot of models to choose from.

Cons: They have parking but it's difficult to find

 

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