rossmoor bakery

★★★★☆

About rossmoor bakery

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They are all about the money no matter how nice they seem

We placed a 75 deposit for a cake just a few days ago for a wedding. We lost our venue so scrambled to get another. This hotel offered a package with a cake.
We called to explain the situation with NO care in the world.
We never went for a tasting, it not like they started on the cake and they did not care one damn bit after my wife then myself called.

They were so nice when making the deposit and so uncaring when asking for an exception. They kept stating didnt you read the contract.

We just gave up 75 dollars for them doing nothing at all

This makes me glad in a way. I would have to doubt any company so uncaring and indifferent towards their customers on what's suppose to be a day of joy

You should be ashamed !!!!!!

1
★☆☆☆☆

They are all about the money no matter how nice they seem

We placed a 75 deposit for a cake just a few days ago for a wedding. We lost our venue so scrambled to get another. This hotel offered a package with a cake.
We called to explain the situation with NO care in the world.
We never went for a tasting, it not like they started on the cake and they did not care one damn bit after my wife then myself called.

They were so nice when making the deposit and so uncaring when asking for an exception. They kept stating didnt you read the contract.

We just gave up 75 dollars for them doing nothing at all

This makes me glad in a way. I would have to doubt any company so uncaring and indifferent towards their customers on what's suppose to be a day of joy

You should be ashamed !!!!!!

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.

we had a really bad experience and we do not recomend this bakeshop to anybody!!! we are really disappointed when we got our order with them last 07/17/2010!!!

1
★☆☆☆☆

we had a really bad experience and we do not recomend this bakeshop to anybody!!! we are really disappointed when we got our order with them last 07/17/2010!!!

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Our wedding cake was from Rossmoor Bakery. We enjoyed our cake tasting and the girl gave us ideas with our ribbons and shapes. We were pleased with the flavor choices and our guests loved the cake! They did a great job!

4
★★★★☆

Our wedding cake was from Rossmoor Bakery. We enjoyed our cake tasting and the girl gave us ideas with our ribbons and shapes. We were pleased with the flavor choices and our guests loved the cake! They did a great job!

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I've never gone to their store, but I've had their cakes a number of times. The best is the chocolate one. It is decadent and light.... if that even makes sense.

5
★★★★★

I've never gone to their store, but I've had their cakes a number of times. The best is the chocolate one. It is decadent and light.... if that even makes sense.

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My future daughter decided to get her wedding cake at Rossmoor Pastries where her mom and best friend were purchasing her Bridal Shower cake. She wanted to give them the business for her cake as well. I was thrilled when she asked me to join her for the cake tasting. Everything went well. They decided on a cake, a four tiered white frosted cake with red piping, 2 tiers white cake with lemon chiffon and 2 tiers marble cake with Bavarian cream. My future daughter wrote out a check for the down payment and signed the contract. Yay! Now the cake is done!
For the Bridal Shower, her mom and best friend purchased a white 2 tiered cake with pineapple mango filling. Since the shower theme was Hawaiian, the cake also, had a lei adorning it. Rossmoor Pastries delivered it to the party site. And the shower began.
After a few minutes, the cake icing began to bubble. It was kind of weird but oh well, what can you do? Lunch was served and the bubbles were growing, but they weren??t going to let it bother them?not a big deal. Time came to cut and serve the cake. The cake literally crumbled. It had to be scooped onto the plates, but still not going to let it ruin the afternoon. But in the back of our minds was the wedding a cake. A few of the guests mentioned to the bride that the problem with the cake should be mentioned to the bakery when the cake plate was returned. Her mom said she would and that made us all feel better.
The bride??s mom arrived at Rossmore Bakery on the following Tuesday with the cake plate. A friend of hers accompanied her. She mentioned the situation with the cake to the girl when she gave back the platter but the employee didn??t quite understand. Then the owner came over and asked if they brought the cake back. She said ??no, we needed it to serve to our guests.? Then he asked if she wanted her money back to which she replied ??no, she just wanted to let them know what happened to the cake so that it wouldn??t happen to the wedding cake.? He asked the name and date of the wedding and she gave him the info. He went over to the desk, pulled the contract, walked over to the bride??s mom and her friend and then tore up the contract telling her that he didn??t need her business and that nothing would please her. Shocked and worried, she told him that the contract was with her daughter and she (the mom) only wanted to let him know what happened, that she wasn??t complaining or wanting her money back, just wanted to let him know what happened. He wrote out a check for the down payment on the wedding cake and her friend urged her to leave.
The bride was devastated. A new job and no time to even get the remaining things on the list done before the wedding and now she has to start over with the cake! Her mom??s friend told her how calm her mom was and how rude he was to tear it up right in her face with a great amount of pleasure!
She called me with the news and I couldn??t believe it. How can anyone break a contract with someone because of something that happened to a cake under a separate contract. In most cases, a bakery would accept that ??someone? did ??something? to the cake to make it bubble and crumble. Maybe they didn??t let the cake set..who knows. But a professional baker would know what caused the problem. But hey, the customer wasn??t mad and didn??t want her money back. She just wanted to let them know that something happened with the cake. That??s reasonable.
But this bakery owner of Rossmoor Pastries is obviously a legend in his own mind and thinks he is above the law and can do whatever he wants to do whenever he want to do it. I wouldn??t trust them with any occasion. This is the very behavior that displays a total lack of responsibility and professionalism. The bride, the signer on the contract for the wedding cake, has NOT been notified yet.
BUYER BEWARE. This company cannot be trusted.

0
★☆☆☆☆

My future daughter decided to get her wedding cake at Rossmoor Pastries where her mom and best friend were purchasing her Bridal Shower cake. She wanted to give them the business for her cake as well. I was thrilled when she asked me to join her for the cake tasting. Everything went well. They decided on a cake, a four tiered white frosted cake with red piping, 2 tiers white cake with lemon chiffon and 2 tiers marble cake with Bavarian cream. My future daughter wrote out a check for the down payment and signed the contract. Yay! Now the cake is done!
For the Bridal Shower, her mom and best friend purchased a white 2 tiered cake with pineapple mango filling. Since the shower theme was Hawaiian, the cake also, had a lei adorning it. Rossmoor Pastries delivered it to the party site. And the shower began.
After a few minutes, the cake icing began to bubble. It was kind of weird but oh well, what can you do? Lunch was served and the bubbles were growing, but they weren??t going to let it bother them?not a big deal. Time came to cut and serve the cake. The cake literally crumbled. It had to be scooped onto the plates, but still not going to let it ruin the afternoon. But in the back of our minds was the wedding a cake. A few of the guests mentioned to the bride that the problem with the cake should be mentioned to the bakery when the cake plate was returned. Her mom said she would and that made us all feel better.
The bride??s mom arrived at Rossmore Bakery on the following Tuesday with the cake plate. A friend of hers accompanied her. She mentioned the situation with the cake to the girl when she gave back the platter but the employee didn??t quite understand. Then the owner came over and asked if they brought the cake back. She said ??no, we needed it to serve to our guests.? Then he asked if she wanted her money back to which she replied ??no, she just wanted to let them know what happened to the cake so that it wouldn??t happen to the wedding cake.? He asked the name and date of the wedding and she gave him the info. He went over to the desk, pulled the contract, walked over to the bride??s mom and her friend and then tore up the contract telling her that he didn??t need her business and that nothing would please her. Shocked and worried, she told him that the contract was with her daughter and she (the mom) only wanted to let him know what happened, that she wasn??t complaining or wanting her money back, just wanted to let him know what happened. He wrote out a check for the down payment on the wedding cake and her friend urged her to leave.
The bride was devastated. A new job and no time to even get the remaining things on the list done before the wedding and now she has to start over with the cake! Her mom??s friend told her how calm her mom was and how rude he was to tear it up right in her face with a great amount of pleasure!
She called me with the news and I couldn??t believe it. How can anyone break a contract with someone because of something that happened to a cake under a separate contract. In most cases, a bakery would accept that ??someone? did ??something? to the cake to make it bubble and crumble. Maybe they didn??t let the cake set..who knows. But a professional baker would know what caused the problem. But hey, the customer wasn??t mad and didn??t want her money back. She just wanted to let them know that something happened with the cake. That??s reasonable.
But this bakery owner of Rossmoor Pastries is obviously a legend in his own mind and thinks he is above the law and can do whatever he wants to do whenever he want to do it. I wouldn??t trust them with any occasion. This is the very behavior that displays a total lack of responsibility and professionalism. The bride, the signer on the contract for the wedding cake, has NOT been notified yet.
BUYER BEWARE. This company cannot be trusted.

Cons: UNRELIABLE AND UNPROFESSIONAL

.

I've been ordering cakes at Rossmoor bakery for several years now. They make absolutely delicious and creative cakes and have quite a large selection. My son had a safari theme birthday party a couple of years ago and they made an awesome zebra cake. The cake was delicious and the kids loved smearing the black frosting all over their faces. I've also ordered cakes for baby and bridal showers from them and was always more than satisfied with the quality and the service. I would definitely order from them again.

4
★★★★☆

I've been ordering cakes at Rossmoor bakery for several years now. They make absolutely delicious and creative cakes and have quite a large selection. My son had a safari theme birthday party a couple of years ago and they made an awesome zebra cake. The cake was delicious and the kids loved smearing the black frosting all over their faces. I've also ordered cakes for baby and bridal showers from them and was always more than satisfied with the quality and the service. I would definitely order from them again.

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.

Their wedding cakes are gorgeous. They are not the cheapest, but you definitely get what you pay for. Their other cakes and bakery items are delicious and it is easy to see why this business has been around for years and years and years.

5
★★★★★

Their wedding cakes are gorgeous. They are not the cheapest, but you definitely get what you pay for. Their other cakes and bakery items are delicious and it is easy to see why this business has been around for years and years and years.

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.

I ordered my daughter's birthday cake from Rossmoor Pastries and ordered party favor cookies from them as well. Their products are great quality. The cookies were a unique design and the pastry chef did a wonderful job decorating them to fit with the party theme. They also have a great selection of delicious pastries and cookies available. They are the only place I have found half-moon cookies (popular on the East Coast) and everything I have tried has been delicious!

5
★★★★★

I ordered my daughter's birthday cake from Rossmoor Pastries and ordered party favor cookies from them as well. Their products are great quality. The cookies were a unique design and the pastry chef did a wonderful job decorating them to fit with the party theme. They also have a great selection of delicious pastries and cookies available. They are the only place I have found half-moon cookies (popular on the East Coast) and everything I have tried has been delicious!

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I am a wedding coordinator and we use Rossmoor ONLY...they have top quality service and yummy cakes. My brides do not even mind the drive as long as they get what they paid for which is top of the line service and taste

5
★★★★★

I am a wedding coordinator and we use Rossmoor ONLY...they have top quality service and yummy cakes. My brides do not even mind the drive as long as they get what they paid for which is top of the line service and taste

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.

I ordered a graduation cake for my sister who just graduated. It was amazing!!! The decoration was so much more beautiful than I imagined and it tasted fantastic. The staff was very helpful. I highly recomend them. I can't wait till I need another cake.

2
★★★★★

I ordered a graduation cake for my sister who just graduated. It was amazing!!! The decoration was so much more beautiful than I imagined and it tasted fantastic. The staff was very helpful. I highly recomend them. I can't wait till I need another cake.

Pros: great service and products

Cons: not closer to my house

.

I got a birthday cake for my Dad for his 60th Birthday. The cake was Amazing! It had a photo on it, which in it's self is not that amazing, but the picture I had for them to use was not in very good shape. They fixed the problems with the picture and before they put it on the cake, They added some "special touches" and removed several people from the picture and it looked perfect.

The Owner came out and helped with the details of the order so the cake was just what I wanted. She was really helpfull. Diane was very creative with her ideas. She was designing a cake for a Dora the Expolrer with another lady when I was looking at Cake pictures, trying to get ideas. I don't think there is much they can't do.

The bakery has a window in their Wedding Cake Studio where you can see the people in the back working. It's nice to see how clean it is. The day I was there they just made a cake for Elton Brand of the Clippers. Very nice to say the least.

If your in the Long Beach or Signal Hill area, I highly recommend stopping by. You won't be disappointed.

2
★★★★★

I got a birthday cake for my Dad for his 60th Birthday. The cake was Amazing! It had a photo on it, which in it's self is not that amazing, but the picture I had for them to use was not in very good shape. They fixed the problems with the picture and before they put it on the cake, They added some "special touches" and removed several people from the picture and it looked perfect.

The Owner came out and helped with the details of the order so the cake was just what I wanted. She was really helpfull. Diane was very creative with her ideas. She was designing a cake for a Dora the Expolrer with another lady when I was looking at Cake pictures, trying to get ideas. I don't think there is much they can't do.

The bakery has a window in their Wedding Cake Studio where you can see the people in the back working. It's nice to see how clean it is. The day I was there they just made a cake for Elton Brand of the Clippers. Very nice to say the least.

If your in the Long Beach or Signal Hill area, I highly recommend stopping by. You won't be disappointed.

.

TO BE AVOIDED. Flys walking on cookies and danish which they turn around and sell anyway, despite, telling folks they "throw that stuff away". 21.00 for a 6" Store Cake (this means it could have sat in that case for a week) Only a few employees seem aware of food handling prcedure and we've found body hair in product before. In a city full of little ethnic pakeries this wholesale monster tends to treat it's retail customers to frozen product and old product local yacth clubs or fancy eateries sent back.

zero stars

0
★☆☆☆☆

TO BE AVOIDED. Flys walking on cookies and danish which they turn around and sell anyway, despite, telling folks they "throw that stuff away". 21.00 for a 6" Store Cake (this means it could have sat in that case for a week) Only a few employees seem aware of food handling prcedure and we've found body hair in product before. In a city full of little ethnic pakeries this wholesale monster tends to treat it's retail customers to frozen product and old product local yacth clubs or fancy eateries sent back.

zero stars

Pros: they made a cake for buddy epson once and disneyland now

Cons: as a walk in retail customer you're not likely to see the same type of quality or service as a wholesale account would

 

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