Avenues Pet Hospital: Jena Valdez, DVM

★★☆☆☆

Pets & Animals

Pets & Animals
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I have taken my cat to Avenues on three occasions, and have not been satisfied yet. Most recently, and the reason I am writing this review, she went in for a limp. Dr. Shari B. O'Neill, looked not very closely at her foot and prescribed $ Prednisone and wanted to schedule $$ a follow-up appt. About a week later we noticed she was bleeding on the same foot, so we brought her back to the vet $$$. This time without warning, she was seen by a brand new doctor, Dr. Shebel Hariharan, who was not even on the list of vets hanging in their own lobby (I should mention that Dr. O'Neill was in the office and working that day). This new doctor examines her foot and decides she needs to be sedated $$$$ to get a better look at her foot. She also told us she would trim her other toenails while she was sedated.\n\nAfter the examination we were told that it might be an abscess or a tumor, neither of which happen overnight so this problem was present during the original visit. Unfortunately, Dr. O'Neill decided to treat symptoms instead of the underlying cause of the problem resulting in a lot of stress for the cat and lots of money from me. We were also told that the lab results would be back in two days and that the doctor would call us as soon as they came in.\n\nWe were not informed about the proper procedures to treat the cat. They failed to explain how long to keep the collar on to prevent her from licking the wound. They failed to explain when to begin giving the medications. They tried to charge us $25 for the collar without even mentioning it. I had to ask why the bill was higher than the estimate and the person at the front desk did not even have the itemised list in front of her and seemed to be bothered by me asking questions about all the things I should have already been told.\n\nHer nails were NOT trimmed when we finally got her home.\n\nThree days after the visit, I called the vet to find out if the lab results had come in yet, since I had still not heard from them. I was told that they had arrived and a doctor would call us as soon as they get a moment. Meanwhile, we wait anxiously to find out if our cat has cancer. Instead of waiting to get my results until Monday, I called again 5 minutes before they closed on Saturday since I still had not heard from them and they are not open on Sunday. I got a hold of yet a different doctor, Dr. Brandy Vickers, who told me that it showed up as inflammation and that we should bring the cat back for a biopsy which will remove the whole mass and test it. Now, correct me if I'm wrong, but if they want to remove the mass whether it is cancer or not, why do the initial test at all? $$$$$\n\nI will be taking my pet to a different vet from now on. Awful place. Especially Cats really cares :)

0
★☆☆☆☆

I have taken my cat to Avenues on three occasions, and have not been satisfied yet. Most recently, and the reason I am writing this review, she went in for a limp. Dr. Shari B. O'Neill, looked not very closely at her foot and prescribed $ Prednisone and wanted to schedule $$ a follow-up appt. About a week later we noticed she was bleeding on the same foot, so we brought her back to the vet $$$. This time without warning, she was seen by a brand new doctor, Dr. Shebel Hariharan, who was not even on the list of vets hanging in their own lobby (I should mention that Dr. O'Neill was in the office and working that day). This new doctor examines her foot and decides she needs to be sedated $$$$ to get a better look at her foot. She also told us she would trim her other toenails while she was sedated.\n\nAfter the examination we were told that it might be an abscess or a tumor, neither of which happen overnight so this problem was present during the original visit. Unfortunately, Dr. O'Neill decided to treat symptoms instead of the underlying cause of the problem resulting in a lot of stress for the cat and lots of money from me. We were also told that the lab results would be back in two days and that the doctor would call us as soon as they came in.\n\nWe were not informed about the proper procedures to treat the cat. They failed to explain how long to keep the collar on to prevent her from licking the wound. They failed to explain when to begin giving the medications. They tried to charge us $25 for the collar without even mentioning it. I had to ask why the bill was higher than the estimate and the person at the front desk did not even have the itemised list in front of her and seemed to be bothered by me asking questions about all the things I should have already been told.\n\nHer nails were NOT trimmed when we finally got her home.\n\nThree days after the visit, I called the vet to find out if the lab results had come in yet, since I had still not heard from them. I was told that they had arrived and a doctor would call us as soon as they get a moment. Meanwhile, we wait anxiously to find out if our cat has cancer. Instead of waiting to get my results until Monday, I called again 5 minutes before they closed on Saturday since I still had not heard from them and they are not open on Sunday. I got a hold of yet a different doctor, Dr. Brandy Vickers, who told me that it showed up as inflammation and that we should bring the cat back for a biopsy which will remove the whole mass and test it. Now, correct me if I'm wrong, but if they want to remove the mass whether it is cancer or not, why do the initial test at all? $$$$$\n\nI will be taking my pet to a different vet from now on. Awful place. Especially Cats really cares :)

.

I have taken my cat to Avenues on three occasions, and have not been satisfied yet. Most recently, and the reason I am writing this review, she went in for a limp. Dr. O'Neill, looked not very closely at her foot and prescribed $ Prednisone and wanted to schedule $$ a follow-up appt. About a week later we noticed she was bleeding on the same foot, so we brought her back to the vet $$$. This time without warning, she was seen by a brand new doctor, Dr. Shebel, who was not even on the list of vets hanging in their own lobby (I should mention that Dr. O'Neill was in the office and working that day). This new doctor examines her foot and decides she needs to be sedated $$$$ to get a better look at her foot. She also told us she would trim her other toenails while she was sedated.

After the examination we were told that it might be an abscess or a tumor, neither of which happen overnight so this problem was present during the original visit. Unfortunately, Dr. O'Neill decided to treat symptoms instead of the underlying cause of the problem resulting in a lot of stress for the cat and lots of money from me. We were also told that the lab results would be back in two days and that the doctor would call us as soon as they came in.

We were not informed about the proper procedures to treat the cat. They failed to explain how long to keep the collar on to prevent her from licking the wound. They failed to explain when to begin giving the medications. They tried to charge us $25 for the collar without even mentioning it. I had to ask why the bill was higher than the estimate and the person at the front desk did not even have the itemised list in front of her and seemed to be bothered by me asking questions about all the things I should have already been told.

Her nails were NOT trimmed when we finally got her home.

Three days after the visit, I called the vet to find out if the lab results had come in yet, since I had still not heard from them. I was told that they had arrived and a doctor would call us as soon as they get a moment. Meanwhile, we wait anxiously to find out if our cat has cancer. Instead of waiting to get my results until Monday, I called again 5 minutes before they closed on Saturday since I still had not heard from them and they are not open on Sunday. I got a hold of yet a different doctor, Dr. Vickers, who told me that it showed up as inflammation and that we should bring the cat back for a biopsy which will remove the whole mass and test it. Now, correct me if I'm wrong, but if they want to remove the mass whether it is cancer or not, why do the initial test at all? $$$$$

I will be taking my pet to a different vet from now on.

1
★☆☆☆☆

I have taken my cat to Avenues on three occasions, and have not been satisfied yet. Most recently, and the reason I am writing this review, she went in for a limp. Dr. O'Neill, looked not very closely at her foot and prescribed $ Prednisone and wanted to schedule $$ a follow-up appt. About a week later we noticed she was bleeding on the same foot, so we brought her back to the vet $$$. This time without warning, she was seen by a brand new doctor, Dr. Shebel, who was not even on the list of vets hanging in their own lobby (I should mention that Dr. O'Neill was in the office and working that day). This new doctor examines her foot and decides she needs to be sedated $$$$ to get a better look at her foot. She also told us she would trim her other toenails while she was sedated.

After the examination we were told that it might be an abscess or a tumor, neither of which happen overnight so this problem was present during the original visit. Unfortunately, Dr. O'Neill decided to treat symptoms instead of the underlying cause of the problem resulting in a lot of stress for the cat and lots of money from me. We were also told that the lab results would be back in two days and that the doctor would call us as soon as they came in.

We were not informed about the proper procedures to treat the cat. They failed to explain how long to keep the collar on to prevent her from licking the wound. They failed to explain when to begin giving the medications. They tried to charge us $25 for the collar without even mentioning it. I had to ask why the bill was higher than the estimate and the person at the front desk did not even have the itemised list in front of her and seemed to be bothered by me asking questions about all the things I should have already been told.

Her nails were NOT trimmed when we finally got her home.

Three days after the visit, I called the vet to find out if the lab results had come in yet, since I had still not heard from them. I was told that they had arrived and a doctor would call us as soon as they get a moment. Meanwhile, we wait anxiously to find out if our cat has cancer. Instead of waiting to get my results until Monday, I called again 5 minutes before they closed on Saturday since I still had not heard from them and they are not open on Sunday. I got a hold of yet a different doctor, Dr. Vickers, who told me that it showed up as inflammation and that we should bring the cat back for a biopsy which will remove the whole mass and test it. Now, correct me if I'm wrong, but if they want to remove the mass whether it is cancer or not, why do the initial test at all? $$$$$

I will be taking my pet to a different vet from now on.

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The only reason I'm giving this place 3 stars is because of their really, really great support staff person - the one from Oahu. She always takes time to care for my dog and give really good customer service, so much more than the doctors there.\r\n\r\nI'm honestly tired of the place and all the overpriced stuff that happens to us there. If it wasn't for her and their convenient location, we'd be long gone.

0
★☆☆☆☆

The only reason I'm giving this place 3 stars is because of their really, really great support staff person - the one from Oahu. She always takes time to care for my dog and give really good customer service, so much more than the doctors there.\r\n\r\nI'm honestly tired of the place and all the overpriced stuff that happens to us there. If it wasn't for her and their convenient location, we'd be long gone.

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I'd heard great things about Avenues so took my dog here. The vet I saw seemed nice enough, but I didn't get a sense that she really cared about what she was doing and then when I got the bill, I definitely felt like she was more concerned about making money. I realize that I should have asked more questions about the cost upfront but she certainly didn't share anything either or give me options. The front staff were just so-so too. I won't go back.

2
★★☆☆☆

I'd heard great things about Avenues so took my dog here. The vet I saw seemed nice enough, but I didn't get a sense that she really cared about what she was doing and then when I got the bill, I definitely felt like she was more concerned about making money. I realize that I should have asked more questions about the cost upfront but she certainly didn't share anything either or give me options. The front staff were just so-so too. I won't go back.

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I've found some of the individual vets here to be world-class; I've found others to be unpleasant and apparantly money-driven. The problem is that none of them are there every day of the week, so if you choose a vet, you may only be able to see them two or three days of the week.
The non-professional staff and the technicians seem compentent and helpful. There are often waits, but that's normal for a busy veterinary practice. Pricing is fair.

3
★★★☆☆

I've found some of the individual vets here to be world-class; I've found others to be unpleasant and apparantly money-driven. The problem is that none of them are there every day of the week, so if you choose a vet, you may only be able to see them two or three days of the week.
The non-professional staff and the technicians seem compentent and helpful. There are often waits, but that's normal for a busy veterinary practice. Pricing is fair.

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My dog had a mysterious change of behavior after going to Avenues for many years.

Before, he was completely happy everytime we go there. Even after he's been altered, received 4 years of vaccine shots and many, many an injury.

Why then was our last visit such a disaster? My dog had to get DRAGGED in to have his nails clipped. Usually, it was the other way around. My dog did the DRAGGING whenever he pulled on the leash as he usually couldn't wait to get in the office.

Whatever happened, it couldn't have been very good for my dog. I'm sure if you're on my place, you wouldn't like the idea of your dog possibly getting hurt in some way?

I'm VERY DISAPPOINTED!!!

PROS:
CONS: I'm VERY DISAPPOINTED!!!

1
★☆☆☆☆

My dog had a mysterious change of behavior after going to Avenues for many years.

Before, he was completely happy everytime we go there. Even after he's been altered, received 4 years of vaccine shots and many, many an injury.

Why then was our last visit such a disaster? My dog had to get DRAGGED in to have his nails clipped. Usually, it was the other way around. My dog did the DRAGGING whenever he pulled on the leash as he usually couldn't wait to get in the office.

Whatever happened, it couldn't have been very good for my dog. I'm sure if you're on my place, you wouldn't like the idea of your dog possibly getting hurt in some way?

I'm VERY DISAPPOINTED!!!

PROS:
CONS: I'm VERY DISAPPOINTED!!!

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This is agreat Pet Hospital. The staff are very kind and courteous and really take their time to explain everything to you in detail, no matter how insignificant your question may be. My dogs have always been very well treated and do not have any problems with being there, unlike other vets.

4
★★★★☆

This is agreat Pet Hospital. The staff are very kind and courteous and really take their time to explain everything to you in detail, no matter how insignificant your question may be. My dogs have always been very well treated and do not have any problems with being there, unlike other vets.

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.

Scott Anderson is a saint. We had a dog that had multiple health problems. Most other vets had given up on her, but Scott stuck with it and gave our sweet dog (and us0 many more happy years. He is also a really nice man.

5
★★★★★

Scott Anderson is a saint. We had a dog that had multiple health problems. Most other vets had given up on her, but Scott stuck with it and gave our sweet dog (and us0 many more happy years. He is also a really nice man.

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