Bay Area Tree Specialist

★★★☆☆
  • 3726 Jarvis Ave

    San Jose, CA 95118

    Map & Directions
  • 408-836-9147

Home & Garden

Home & Garden
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I have used this company a year ago to removed a 60 ft tree and the service was fantastic. So when I had another tree to be removed I naturally called them again. Sadly, the whole service team had changed and the service was extreemley disappointing.
On the day they were to remove the tree I spoke to the sales man and questioned how two large branches of another tree that were leaning on the tree to be removed would be impacted. He acknowledged my concern and told me it would be an additional $250 to cut them back. I was shocked since this was 1/2 the price to removed the whole tree originally contracted. He eventually brought the price down to $100 which I was not thrilled with but agreed to since it needed to be done. The lack of customer service frustrated me since he did not notice this during the original estimate and I had connected them with my next door neighbor, who also needed a tree removed, so they were able to do two jobs on the same day in the same location.
Then, although they got the tree down and cut back the branches for me, their only chain saw died so I was left with a huge section of the truck outside my back door. I understood the staffs problem and agreed to have them check their schedule with the salesman (who was gone) and let me know when they could come by during the week and finish the job. After a week passed and I got no calls I called the salesman and was told there was a misunderstanding and they thought there was no rush. We arranged a date for them to return and cut the truck up. On the day agreed, they arrived before the agreed time and since we were not home entered the yard by climbing over the fence, which my dogs had access. Still the job was not complete so my husband called again and made arrangements for them to come back. Once again, they did not arrive at the time agreed, nor called, and when we left later that day they once again arrived and climbed a fence to enter the yard. When we arrived at home we were shocked to see the workers in the yard but left them to work since I was over dealing with them. Again the results were not up to our expectations! The wood was not cut into manageable pieces, there was saw dust all over, especially in and around my gas water heater which is in a small outside shed attached to the house.

2
★★☆☆☆

I have used this company a year ago to removed a 60 ft tree and the service was fantastic. So when I had another tree to be removed I naturally called them again. Sadly, the whole service team had changed and the service was extreemley disappointing.
On the day they were to remove the tree I spoke to the sales man and questioned how two large branches of another tree that were leaning on the tree to be removed would be impacted. He acknowledged my concern and told me it would be an additional $250 to cut them back. I was shocked since this was 1/2 the price to removed the whole tree originally contracted. He eventually brought the price down to $100 which I was not thrilled with but agreed to since it needed to be done. The lack of customer service frustrated me since he did not notice this during the original estimate and I had connected them with my next door neighbor, who also needed a tree removed, so they were able to do two jobs on the same day in the same location.
Then, although they got the tree down and cut back the branches for me, their only chain saw died so I was left with a huge section of the truck outside my back door. I understood the staffs problem and agreed to have them check their schedule with the salesman (who was gone) and let me know when they could come by during the week and finish the job. After a week passed and I got no calls I called the salesman and was told there was a misunderstanding and they thought there was no rush. We arranged a date for them to return and cut the truck up. On the day agreed, they arrived before the agreed time and since we were not home entered the yard by climbing over the fence, which my dogs had access. Still the job was not complete so my husband called again and made arrangements for them to come back. Once again, they did not arrive at the time agreed, nor called, and when we left later that day they once again arrived and climbed a fence to enter the yard. When we arrived at home we were shocked to see the workers in the yard but left them to work since I was over dealing with them. Again the results were not up to our expectations! The wood was not cut into manageable pieces, there was saw dust all over, especially in and around my gas water heater which is in a small outside shed attached to the house.

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Took a few days to hear from them after the initial inquiry. Just when I thought they had forgotten about me, they called. They dropped off a quote on my doorstop without me having to come home from work which was a plus. Good price. They missed the schedule date. They missed the second scheduled date. They missed the third scheduled date, and this time I called to check-in before the day was over. I was told that they took care of it in the morning. Nothing was touched. This is a great company to waste your time with!

1
★☆☆☆☆

Took a few days to hear from them after the initial inquiry. Just when I thought they had forgotten about me, they called. They dropped off a quote on my doorstop without me having to come home from work which was a plus. Good price. They missed the schedule date. They missed the second scheduled date. They missed the third scheduled date, and this time I called to check-in before the day was over. I was told that they took care of it in the morning. Nothing was touched. This is a great company to waste your time with!

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I had two large trees in my backyard that were starting to grow out of control. I reached out to a few different businesses for quotes. Johnny at Bay Area Tree Specialists called me back within about 10 minutes and went over to my house the same day to give me a quote. He suggesting thinning and trimming the trees rather than the more expensive and unnecessary tree removal. His quote came in at half the price of his competitor for exactly the same service ($600 less). He came out the next day with a team of four guys and did the work. Really made a huge difference to the view in my backyard and the look and health of the trees. They were fast and did great clean up. Even came out again when there was another limb I wanted removed and did that at no extra charge. They did all this without my even being there and followed up the next morning with a courtesy call to make sure I was satisfied. I would definitely recommend Bay Area Tree Specialists and use them again.

5
★★★★★

I had two large trees in my backyard that were starting to grow out of control. I reached out to a few different businesses for quotes. Johnny at Bay Area Tree Specialists called me back within about 10 minutes and went over to my house the same day to give me a quote. He suggesting thinning and trimming the trees rather than the more expensive and unnecessary tree removal. His quote came in at half the price of his competitor for exactly the same service ($600 less). He came out the next day with a team of four guys and did the work. Really made a huge difference to the view in my backyard and the look and health of the trees. They were fast and did great clean up. Even came out again when there was another limb I wanted removed and did that at no extra charge. They did all this without my even being there and followed up the next morning with a courtesy call to make sure I was satisfied. I would definitely recommend Bay Area Tree Specialists and use them again.

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