Embassy Suites by Hilton Nashville South Cool Springs

★★★★☆
  • 820 Crescent Centre Drive

    Franklin, TN 37067

    Map & Directions
  • 615-515-5151

About Embassy Suites by Hilton Nashville South Cool Springs

Categories
  • Hotels & Motels
Hours
M-Su 24hr
Brands
  • Embassy Suites

Hotels & Travel

Hotels & Travel
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We have stayed at the Embassy Suites in Franklin many times. It is our favorite hotel. The staff is very helpful and friendly. The rooms are VERY clean and the beds are so comfortable that it is so hard to get up in the mornings. \r\nI recommend this Hotel to anyone who likes comfort, great prices, and excellent breakfast!! It is also located in a very convenient location. You are close to most everything in Coolsprings.

2
★★★★★

We have stayed at the Embassy Suites in Franklin many times. It is our favorite hotel. The staff is very helpful and friendly. The rooms are VERY clean and the beds are so comfortable that it is so hard to get up in the mornings. \r\nI recommend this Hotel to anyone who likes comfort, great prices, and excellent breakfast!! It is also located in a very convenient location. You are close to most everything in Coolsprings.

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While I agree with a previous reviewer that the hotel is lovely in appearance, I am sad to say I cannot agree that the staff was friendly. My new husband and I recently checked in for an overnight stay to recoup from the wedding craziness. We were treated to an 11:00 p.m. phone call from the front desk because their desk clerk made an error in our check-in process. I would like to say that at that hour the staff was apologetic, kind, hospitable, and accommodating. OH NO. We were subjected to belligerence, rudeness, elitism and the desk manager telling my new husband that ""we do not rent by the hour"". I only wish that Mr. Conrad Hilton could have been available to guide that poor lad and remind him of the company's credo ""It has been, and continues to be our responsibility to fill the earth with the light and warmth of hospitality"". \r\nShame on you Embassy Suites for allowing anyone to treat a customer this way.\r\nSHAME ON EMBASSY SUITES.\r\nSHAME.

0
★☆☆☆☆

While I agree with a previous reviewer that the hotel is lovely in appearance, I am sad to say I cannot agree that the staff was friendly. My new husband and I recently checked in for an overnight stay to recoup from the wedding craziness. We were treated to an 11:00 p.m. phone call from the front desk because their desk clerk made an error in our check-in process. I would like to say that at that hour the staff was apologetic, kind, hospitable, and accommodating. OH NO. We were subjected to belligerence, rudeness, elitism and the desk manager telling my new husband that ""we do not rent by the hour"". I only wish that Mr. Conrad Hilton could have been available to guide that poor lad and remind him of the company's credo ""It has been, and continues to be our responsibility to fill the earth with the light and warmth of hospitality"". \r\nShame on you Embassy Suites for allowing anyone to treat a customer this way.\r\nSHAME ON EMBASSY SUITES.\r\nSHAME.

Cons: Rude, Incompetent Staff

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Beautiful hotel, highly reccomended for meetings, receptions, etc. The staff event planner was fantastic, communicative, and efficient. The lounge bartender was the nicest barman I've ever met. Like he was happy to be there, happy to serve you... rare, I know. The rooms are comfy and the pool is immaculate. The staff is eager to give directions and offer advice on where to go/what to see. Highly reccomended!

2
★★★★★

Beautiful hotel, highly reccomended for meetings, receptions, etc. The staff event planner was fantastic, communicative, and efficient. The lounge bartender was the nicest barman I've ever met. Like he was happy to be there, happy to serve you... rare, I know. The rooms are comfy and the pool is immaculate. The staff is eager to give directions and offer advice on where to go/what to see. Highly reccomended!

Pros: Clean, Beautiful, Friendly

Cons: you can't stay forever

Message from Embassy Suites by Hilton Nashville South Cool Springs

Located in the heart of Cool Springs Corporate Center in Franklin, TN, the Embassy Suites Nashville South/Cool Springs hotel is just minutes from Nashville International Airport and downtown Nashville attractions. Home of Nissan North America headquarters, Healthways, community Health Services, MARS Petcare, and several other corporate offices. We offer complimentary shuttle service within a 5-mile radius of the hotel.



We offer private, spacious bedrooms, LCD HDTVs, and separate living areas with sleeper sofas. Enjoy the scenes of our atrium with a view of our waterfall while indulging in our complimentary cooked-to-order breakfast or our complimentary Evening Reception. Our meeting areas range from an 800-guest ballroom to smaller conference rooms and boardrooms; convenient for planning business

meetings and events. Our experienced catering staff can fulfill all of your wedding, social, and business event needs.

Stay connected with high speed internet access available in every guest suite and public area. We can assist with shipping, facing, and printing with our complimentary business center. Take a dip in our indoor pool and whirlpool or relax in our sauna. Watch live and recorded sports games on two large screens and twelve additional TVs at The Athletic Club Sports Grille in the atrium, while snacking on wings and nachos.

Yext

 

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