One Hour Heating & Air Cond

★☆☆☆☆
  • 503 N Walnut Rd 300

    Kennett Square, PA 19348

    Map & Directions
  • 610-527-1666

Automotive

Automotive
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Their salespeople and staff are courteous and professional, and their quotes for new systems were competitive with others we obtained. They also did a good job of offering several options for our home at different price points. They did a good job with the installation, but there have been several surprises which have not been pleasant. We will not call them for *any* of our future HVAC needs, nor would we recommend them to anyone else.

First, we chose a system with a SEER 15 rating to get the federal tax credit of $1500. On the day of the installation, the technicians showed up with the new equipment, only to say they couldn't install the system due to our basement being finished with a drywall ceiling, and our deck, which spans the width of our townhouse (we had chosen a 95% efficient furnace which required a new PVC vent line to be installed, similar to what you use to vent your dryer). They did manage to get a new base-level system and do the complete installation that day, but we were disappointed to have to take a step down in the system we wanted (although it did save us some up-front cost).

The real negative to this purchase in our experience has been the warranty coverage, which wasn't explained sufficiently to us in any way. In summary, it's great the first year (you'll pay nothing at all for any repair), but becomes a minimum of $255 for any warranty repair after that if you do not have a Morvent's "Club Membership."

Our story...
We had a refrigerant leak about 16 months after the system was installed; I could it hear hissing from the coil part of the air handler. I figured the system was still under warranty, as it says "10 Year Full Parts Warranty" and "5 Year Full Labor Warranty" on our order form, so I called and scheduled an appointment (the dispatcher makes no mention of cost at the time of scheduling). The technician shows up and says there is a $99 diagnostic fee just to look at the system, at which point he finds the leak in about two minutes. He then tells me the unit isn't under warranty and the cost of the repair is an additional $398. Or, I can renew my annual Gold Club Membership for an additional $276 which will cover the repair, but the diagnostic fee is not covered. I ask about the warranty and he tells me even if it is covered, there is a $156 warranty claim submission fee.

I call the main office the next morning to get more details, only to be told the 10-Year and 5-Year warranties I mentioned above are the manufacturer warranties, and that the repair I need somehow isn't covered by them (???). After some fighting, Morvent's calls the manufacturer and says it can be covered under warranty, but I still have to pay $156 (in addition to the $99 diagnostic fee) and that's the best they can do. We were never given any paperwork which discussed these details of the warranty. Extremely disappointing. Skip the Morvent's franchised operations and find a reputable family-owned business that actually stands behind their product and offers a legitimate warranty that isn't misleading.

0
★☆☆☆☆

Their salespeople and staff are courteous and professional, and their quotes for new systems were competitive with others we obtained. They also did a good job of offering several options for our home at different price points. They did a good job with the installation, but there have been several surprises which have not been pleasant. We will not call them for *any* of our future HVAC needs, nor would we recommend them to anyone else.

First, we chose a system with a SEER 15 rating to get the federal tax credit of $1500. On the day of the installation, the technicians showed up with the new equipment, only to say they couldn't install the system due to our basement being finished with a drywall ceiling, and our deck, which spans the width of our townhouse (we had chosen a 95% efficient furnace which required a new PVC vent line to be installed, similar to what you use to vent your dryer). They did manage to get a new base-level system and do the complete installation that day, but we were disappointed to have to take a step down in the system we wanted (although it did save us some up-front cost).

The real negative to this purchase in our experience has been the warranty coverage, which wasn't explained sufficiently to us in any way. In summary, it's great the first year (you'll pay nothing at all for any repair), but becomes a minimum of $255 for any warranty repair after that if you do not have a Morvent's "Club Membership."

Our story...
We had a refrigerant leak about 16 months after the system was installed; I could it hear hissing from the coil part of the air handler. I figured the system was still under warranty, as it says "10 Year Full Parts Warranty" and "5 Year Full Labor Warranty" on our order form, so I called and scheduled an appointment (the dispatcher makes no mention of cost at the time of scheduling). The technician shows up and says there is a $99 diagnostic fee just to look at the system, at which point he finds the leak in about two minutes. He then tells me the unit isn't under warranty and the cost of the repair is an additional $398. Or, I can renew my annual Gold Club Membership for an additional $276 which will cover the repair, but the diagnostic fee is not covered. I ask about the warranty and he tells me even if it is covered, there is a $156 warranty claim submission fee.

I call the main office the next morning to get more details, only to be told the 10-Year and 5-Year warranties I mentioned above are the manufacturer warranties, and that the repair I need somehow isn't covered by them (???). After some fighting, Morvent's calls the manufacturer and says it can be covered under warranty, but I still have to pay $156 (in addition to the $99 diagnostic fee) and that's the best they can do. We were never given any paperwork which discussed these details of the warranty. Extremely disappointing. Skip the Morvent's franchised operations and find a reputable family-owned business that actually stands behind their product and offers a legitimate warranty that isn't misleading.

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We were looking to have central a/c and ductwork installed in our house so I contacted Morvent??s One Hour for a quote. The salesman arrived on-time and seemed like a nice guy. He talked-up Morvent??s as if they were the best in the business. He was selling us quite well, and we scheduled a follow-up appointment to discuss the quote and our options. The day of our follow-up appointment, the salesman called to say that they needed to reschedule because an engineer needed to visit the house to get a better idea of the work involved. I was a little irritated that he couldn??t have told us this in the days leading up to the scheduled appointment, but I brushed it off since I figured maybe he was just busy and forgot to call sooner.

So, we rescheduled the appointment to a time in the morning that worked best for the engineer..and I stayed home from work to accommodate. I waited around for them to arrive that morning , only to receive a call from the salesman (at the same time they were supposed to be at my house) that they would not be coming because the engineer had a ??family emergency?. Whether or not this is true I don??t know, but it would have been nice to receive this call before the scheduled appointment time. He apologized and said he??d call back once the engineer was available again to schedule yet another visit. The problem is, he never called back. Two weeks went by and I called Morvent??s to see what was going on. The receptionist apologized and transferred me to a ??dispatcher? who said he would look into things and then call me back to reschedule the appointment. Four days have since gone by and no call from Morvent??s.

It??s a shame because if their quote was within the range of quotes we had already received from other contractors, we were going to go with them. One thing I don??t understand is why wouldn??t they send an engineer to the house in the first place for the quote? They knew I needed an entire ductwork system installed so why send a guy to the house who isn??t qualified to determine the level of effort involved for the job? They lost a customer simply because their customer service is a mess. So long, Morvent??s.

0
★☆☆☆☆

We were looking to have central a/c and ductwork installed in our house so I contacted Morvent??s One Hour for a quote. The salesman arrived on-time and seemed like a nice guy. He talked-up Morvent??s as if they were the best in the business. He was selling us quite well, and we scheduled a follow-up appointment to discuss the quote and our options. The day of our follow-up appointment, the salesman called to say that they needed to reschedule because an engineer needed to visit the house to get a better idea of the work involved. I was a little irritated that he couldn??t have told us this in the days leading up to the scheduled appointment, but I brushed it off since I figured maybe he was just busy and forgot to call sooner.

So, we rescheduled the appointment to a time in the morning that worked best for the engineer..and I stayed home from work to accommodate. I waited around for them to arrive that morning , only to receive a call from the salesman (at the same time they were supposed to be at my house) that they would not be coming because the engineer had a ??family emergency?. Whether or not this is true I don??t know, but it would have been nice to receive this call before the scheduled appointment time. He apologized and said he??d call back once the engineer was available again to schedule yet another visit. The problem is, he never called back. Two weeks went by and I called Morvent??s to see what was going on. The receptionist apologized and transferred me to a ??dispatcher? who said he would look into things and then call me back to reschedule the appointment. Four days have since gone by and no call from Morvent??s.

It??s a shame because if their quote was within the range of quotes we had already received from other contractors, we were going to go with them. One thing I don??t understand is why wouldn??t they send an engineer to the house in the first place for the quote? They knew I needed an entire ductwork system installed so why send a guy to the house who isn??t qualified to determine the level of effort involved for the job? They lost a customer simply because their customer service is a mess. So long, Morvent??s.

Pros: Professional sales pitch

Cons: Failed to arrive for appointments

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