Wake Up in Makeup

★★★☆☆
Monday through Saturday from 10 am to 8 pm by Appointment Only
  • 4250 Perimeter Park South, Suite 109

    Atlanta, GA 30341

    Map & Directions
  • 770-249-0990

About Wake Up in Makeup

Categories
  • Beauty Salons
  • Spas
  • Tattoo Parlors
  • Eyelash Extensions
  • Makeup Artist
Details
  • Permanent Make-Up

Personal Services

Personal Services
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3.0 2
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Please save yourself time, money, and hassle and go somewhere else! I had an appointment for a cut, highlight, and conditioning treatment. The staff was very polite and courteous and treated me with respect. Although I have long hair, I was assured that my appointment would not take longer than 2 hours. It ended up taking 3 hours and I was unable to stay for them to dry my hair.

I SHOULD have let them blow dry my hair so that they could see what a disaster the color was, but unfortunately I had to go to work. There were several things wrong with my highlights:
1. The color was very brassy and did not match my previous highlights
2. The highlights were chunky and did not blend in or look natural as I had asked
3. The highlights did not start at my root so it looked as if my hair had already grown out
4. The gray streaks in the front of my hair that I was complaining about in the first place were NOT covered
5. My hair was a complete mess and looked absolutely terrible

I consider myself to be a fair person. If the owner, Roslind, had been sympathetic to my situation then I would not have been so upset. Instead, she told me that I could not get a refund or even a partial refund. She was unwilling to compensate me for my hassle in any way. I had to have my color redone and ended up spending a lot of money. This salon cares nothing about the clients once they walk out the door and they are unable to stand behind their services. GO SOMEWHERE ELSE!!

1
★☆☆☆☆

Please save yourself time, money, and hassle and go somewhere else! I had an appointment for a cut, highlight, and conditioning treatment. The staff was very polite and courteous and treated me with respect. Although I have long hair, I was assured that my appointment would not take longer than 2 hours. It ended up taking 3 hours and I was unable to stay for them to dry my hair.

I SHOULD have let them blow dry my hair so that they could see what a disaster the color was, but unfortunately I had to go to work. There were several things wrong with my highlights:
1. The color was very brassy and did not match my previous highlights
2. The highlights were chunky and did not blend in or look natural as I had asked
3. The highlights did not start at my root so it looked as if my hair had already grown out
4. The gray streaks in the front of my hair that I was complaining about in the first place were NOT covered
5. My hair was a complete mess and looked absolutely terrible

I consider myself to be a fair person. If the owner, Roslind, had been sympathetic to my situation then I would not have been so upset. Instead, she told me that I could not get a refund or even a partial refund. She was unwilling to compensate me for my hassle in any way. I had to have my color redone and ended up spending a lot of money. This salon cares nothing about the clients once they walk out the door and they are unable to stand behind their services. GO SOMEWHERE ELSE!!

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Business Response:

We would have gladly redone Stacy's hair to her satisfaction, at a time convenient to her, and at no expense to her but she did not give us that opportunity. It wasn't until after she had left our salon and colored her hair at home the following day that she informed us about the outcome. Rather than rush any of our services we prefer to take the amount of time necessary to achieve the best result possible - sometimes that means more or less time than originally quoted. We are always open to reasonable requests and invite both new and existing clients to communicate with us at any time before, after, or during any appointments (our phones are answered 24 hours a day). Photos of previous and recent work is available on our website, in the salon, and by email. It is of no benefit of us to have dissatisfied clients. We truly regret that Stacy was dissatisfied with her service. If we were able to complete her service we would have addressed any of her concerns immediately.
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I received eyelash extensions and a spray tan from Wakeup in Makeup and could not have been more pleased with the result. Roz is extremely diligent, caring and provides superior service. She immediately made me feel at ease and comfortable and the end result is just amazing.

5
★★★★★

I received eyelash extensions and a spray tan from Wakeup in Makeup and could not have been more pleased with the result. Roz is extremely diligent, caring and provides superior service. She immediately made me feel at ease and comfortable and the end result is just amazing.

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Message from Wake Up in Makeup

My name is Roz Blackmon and I am the owner/technician at Wake Up in Makeup. It is my goal to make women look and feel beautiful. Before and after photos of all my services are available at the website link provided. Contact me at any time for a complimentary consultation.

More about Wake Up in Makeup

Services available include Permanent Cosmetics, Body Cover-Up Makeup, Lash Extensions, and Custom-Blended Airbrush Tans.

 

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