Via Appliance Repair

I'd love nothing more than to be able to give Via Services Elite a 5-star rating, but I'd really much rather know how Whirlpool decides to "certify" a service provider. They connected me with Via Services Elite in the DC area and it's been a total bust. No customer service. No communication. No responsibility. No follow-thru. It's been a very very sad state of consumer affairs. Whirlpool should be very concerned with Via Services' performance and so should you.

I give them 5 stars!! I have never been so satisfied with a services before. I will never call anyone else they were able to handle the problem in no time. I will be recommending you guys to family and friends thank you for a job well done.

Absolutely loved Ashley who helped out with scheduling a appointment to tracking down a part. She called and followed up with me whenever she had a update and stayed on top of things and very informative. Donovan and AH both had came out to the house to work on the refrigerator and did a great job. Very happy with the service that was provided, would highly recommend Via Appliance.

I realize positive feedback may be rare these days, so we just wanted to pass along our appreciation and thanks!

The technician- Eric. Was extremely professional and kept me informed at all times. Outstanding repair.

My technician was amazing. Friendly, on time, and went above and beyond! Cannot say the same for the company I bought my appliance though and their poor service.

I was very pleased with the technician and how he handled the problem. Unfortunately by the time he came to fix my appliance, it had started working again but the technician was very helpful with the information he gave me as to what he thought may have been the problem and he apologized over and over again because there wasn't anything he could do for me because the unit was no longer broken. He did give me tips as to what may have happen and if it happened again in the future to try those tips first and then call if that doesn't resolve the problem. I was very please with the overall service I received. Thank you.

Mike was great, really nice and explained a lot of what was wrong with the stove. I will definitely call if needed.

VIA came out to service my dishwasher and what a relief it was to have them show up and fix my dishwasher in one day without being out here before. I even received a follow up call from company asking how my service and unit is working. They really take care of their customers. This is a great place to do business if you have any problems with kitchen appliance. Highly recommended.

I wasn't able to be home while the repairs were done to my refrigerator that kept dripping water, but my neighbor had step over for when the repair man came to the house to fix the issue and from what I see everything looks good, theirs no more leaks.

I was having a cooling issue with my refrigerator after AJ came out to fix my unit I waited 24 hours after repair like instructed and my refrigerator worked properly again and was cooled down. Great service!

I had many questions on how my dishwasher was working and if it was working properly through out all the different cycles it has. VIA was able to help me out fast when Ricky came out to fix my dishwasher.

The ice maker on my kitchen-aid refrigerator was not making any ice at all. VIA came out and replaced a part and now I have ice ! Quick service and was fixed in one day.

We called Via though Jenn Air to service a broken burner on our cooktop. The first tech came and misdiagnosed the problem. A week later, a second tech came and diagnosed the problem correctly. He ordered a new part. A third tech came, agreed with the assessment of the second tech and tried to fix the cooktop.

He told me that the cooktop is too old and can't be taken apart to be serviced. This may or may not be true. After taking 3 days off of work only to learn that it can't be fixed was disconcerting but, hey, it's possible.

That tech left and when I went to clean up after him (None of the 3 techs cleaned up after their work.) I realized that he had broken the knob on the remaining working front burner.

So, in a nutshell, 3 visits and my cooktop is in worse shape than when I called Via. When I called to explain and try to get a refund, they refused to refund the service fee, which I thought was a fair ask, since it's now going to cost me more to fix. (Not to mention the time that was lost waiting for 3 different visits.)

If you want your broken appliance broken worse, call Via.

My dishwasher was making funny noises, and AJ came out and serviced it on Tuesday and now it is working properly. He did wonders! It was great service, he was very professional and on time.

It took Chris 5 minutes to fix the light issue in my refrigerator, it was quick and great service. I will be recommending Via Appliance Repair to all my friends and family.

It took Chris 5 minutes to fix the light issue in my refrigerator, it was quick and great service. I will recommend this place to all my friends who need their appliance repaired.

"Ricky did a fantastic job with my unit. My unit now works great and and his present was fantastic as well. 100% positive experience all the way around
Thanks"

Service today was great, everything was done in a professional way and it was a good experience. I just wanted to leave a note of appreciation for the job well done.

Everything was great and worked out, refrigerator is now working properly. I am surprised at how fast they were able to do it and I am glad I was recommended by them by my friends.

My refrigerator is now working properly and I am very pleased with the service. I will highly recommend this place to other people. Thank you again.

Everything was fabulous and the 2 technicians gave great information and very knowledgeable. Refrigerator is now working properly !

My service today was great tech was very nice and completely fixed my range that hasn't been working for a while now after using another service company. Thanks Via Appliance Repair!

These people are thieves. Do not use them.
We have a refrigerator with a broken ice-maker. Whirlpool told us it would cost $50 to repair. The technical came out and assessed the repair at $400. When we declined to repair the ice-maker, he charged us $120 to for the service call. We even have an insurance policy, but it would not cover Via as they are not a vendor they support. We lost $120.00 for nothing.

The staff at Via Appliance Repair was able to come in late notice to fix my gas burner since I needed it done right away. Thank you for going above and beyond, while other repair shops refuse to take me in on a late notice.

I really appreciate the hard word the guys at Via Appliance Repair has done for me. They helped fix my custom made pizza oven in my house quick and easy. That is amazing work and seems to me like a cool art.

I finally got my washing machine fixed because of Via Appliance. They were able to find the reason why it stopped working and that is truly awesome. I finally can wash my clothes instead of doing it at the laundry mat.

Absolutely loveeeeed Ricky and thrilled with his work. Wanted everyone to know how great of a job he did. Thank you so much for your work you have done.

Technician Shane explained everything to me, he told me everything that was not working he repaired my dryer which I am so thankful for. I am very busy and dont have time to be hanging up clothes.

Mike was incredible in fixing my dishwasher first time out he brought parts with him and was quick and neat. Now I dont have to wash my dishes by hand.

EVERYTHING WENT VERY VERY GOOD. RICKEY WAS GREAT, DISHWASHER IS NOW WORKING. RICKY CORRECTED THE PROBLEM ON THE REFRIGERATOR, NOW I'M ABLE TO TO Use IT THANK HAVENS !

My range and my washer are now fixed after todays service . The person who came was awesome I only had to take one day off work and both of my appliances were fixed.

My experience was excellent everything is now working properly the way it should be. The guy who came was really great.

I like that they called me to see how everything was working. I let them know that everything was working good the young man who came to the house was very professional and polite and he cleaned up after himself. I didnt have to do anything.

Our technician Danny was very polite and fixed our unit the same day he came out to look at what was wrong. Between and the service and the technician everything went great.

I hope everything is working I haven't tried to use my range yet, but the service was great over all. Technician was on time, and the office did a wonderful job with setting up my appointment.

Service was fantastic and my unit is now runing perfectly after your servcie has been provided thank you.

I have to wait 24 hours before turning the freezer back on but the technicians did a great job! Mike and Dan knew exactly what was wrong with freezer. and they were able to fix it right on the spot.

Burners are now working properly after my experience today with VIA Appliance. Thank you so much for coming out here.

Very pleased with tech. Was very nice and both units are working now. So happy with your company. You don't find a good compnay too often but it is always a pleasure talking them and love the system and the employees. Great tech.

Didn't expect everything to go well. but everything is now working properly. The tech was very knowledgebale, Let me knwo what was wrong and why and how to prevent certain things from happening.

Everything was great. The unit works now.

Amazing unit now. Works properly and overall everything was awesome.

Although I am frustrated that the part is on back order with no estimate time of arrival, I understand it's not their fault. I am grateful for them. They are wonderful people and think the world of them.

Mike was very professional and I appreciate the good service when I receive it. I will recommend to all my friends.

Mike diagnosed the problem fast and I loved him! I only want Mike to come back and fix my unit. I believe they sent me out the best tech.

Jarrett was an amazing technician and has a great personality. He went the extra yard for us and we appreciate him very much.

Mike was very good. I appreciate him. The staff is friendly. If I ever need another repair, I hope that Mike is the one to come out and service the unit.

Amanda is a blessing and very special. She was very helpful with the repair.

Danny was a great technician. He did an excellent job and did not complain while he was here, but did the work and completed with a smile.