Lenscrafters

★☆☆☆☆

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Glasses Galore

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There's a rule in retail: Under promise and over deliver. Bzzzz. You missed the bus.

Lenscrafters built its business on the 1 hour delivery.

I went into the Bridgewater store on Saturday (recp 605884945). After the person checked with stock, he promised my glasses would be ready Sunday after 11am. I gave extra time and came in at 3:45pm.

After driving in, I was told they ""had a problem with them and they weren't ready."" They asked for my phone number and said they would call me when done. I asked, when that would be....later that day or tomorrow. She said by tomorrow morning at 11 and they would call.

Well it's 12:35pm and no call.

So, let's look at this from a customer service perspective.

1 hour service? No.
Glasses ready when promised? No.
Customer called to tell him they wouldn't be ready to prevent customer from driving in and being annoyed for making a needless trip? No.
Customer told WHAT the problem was?
Comment being responded to on Facebook last night? No.
Customer called this morning with a call that they had been ready at the SECOND promise? No.
Customer given ANY status update? No.

Seven Strikes?

Isn't the batter usually out at 3?

0
★☆☆☆☆

There's a rule in retail: Under promise and over deliver. Bzzzz. You missed the bus.

Lenscrafters built its business on the 1 hour delivery.

I went into the Bridgewater store on Saturday (recp 605884945). After the person checked with stock, he promised my glasses would be ready Sunday after 11am. I gave extra time and came in at 3:45pm.

After driving in, I was told they ""had a problem with them and they weren't ready."" They asked for my phone number and said they would call me when done. I asked, when that would be....later that day or tomorrow. She said by tomorrow morning at 11 and they would call.

Well it's 12:35pm and no call.

So, let's look at this from a customer service perspective.

1 hour service? No.
Glasses ready when promised? No.
Customer called to tell him they wouldn't be ready to prevent customer from driving in and being annoyed for making a needless trip? No.
Customer told WHAT the problem was?
Comment being responded to on Facebook last night? No.
Customer called this morning with a call that they had been ready at the SECOND promise? No.
Customer given ANY status update? No.

Seven Strikes?

Isn't the batter usually out at 3?

 

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