Rob Sight Ford

★★★★★
  • 13901 Washington St

    Kansas City, MO 64145

    Map & Directions
  • 816-941-1200

About Rob Sight Ford

Categories

Automotive

Automotive
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It took a couple of calls to get the service department to answer and I have left a messages in the past and no one ever calls back. With that being said once I did get someone to answer he was very helpful, got me right in and the service was covered under my warranty so I was very happy with the overall experience.

5
★★★★★

It took a couple of calls to get the service department to answer and I have left a messages in the past and no one ever calls back. With that being said once I did get someone to answer he was very helpful, got me right in and the service was covered under my warranty so I was very happy with the overall experience.

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Very professional...helpful...courteous

5
★★★★★

Very professional...helpful...courteous

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.

Best service department! Thanks for getting me back on the road. I will continue to come here for my vehicle servicing needs.

5
★★★★★

Best service department! Thanks for getting me back on the road. I will continue to come here for my vehicle servicing needs.

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Look forward to our continued relationship

5
★★★★★

Look forward to our continued relationship

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Steve was very kind and helpful.

5
★★★★★

Steve was very kind and helpful.

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Great, he took time to explain what was going on with my car.

5
★★★★★

Great, he took time to explain what was going on with my car.

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Great, but your survey requires too much effort!

5
★★★★★

Great, but your survey requires too much effort!

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Just a really low key pleasant purchasing experience.

5
★★★★★

Just a really low key pleasant purchasing experience.

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I have a customer for 27yrs. I am a regular customer and if I need anything I call Dave.

5
★★★★★

I have a customer for 27yrs. I am a regular customer and if I need anything I call Dave.

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Took car in for part replacement. Cost was less than expected.

5
★★★★★

Took car in for part replacement. Cost was less than expected.

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God service, made the job on time

5
★★★★★

God service, made the job on time

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Very pleased with Jeff. Very good. Service dept...our satisfaction - Fair Our purchased Edge was not detailed well when we picked it up after purchase. I drove it one day..brake problems. Then when I picked it up after service there was mud on the driver's side mat & edge of door trim along with dirt and crushed leaves from the bottom of worker's shoes. It was obvious that a paper mat was not put down to protect interior as workers got in and out to repair the brake problem. My son is taking my new car to the car wash today to detail it for me and clean it up. It should have been cleaned at the dealership before delivery to us.

5
★★★★★

Very pleased with Jeff. Very good. Service dept...our satisfaction - Fair Our purchased Edge was not detailed well when we picked it up after purchase. I drove it one day..brake problems. Then when I picked it up after service there was mud on the driver's side mat & edge of door trim along with dirt and crushed leaves from the bottom of worker's shoes. It was obvious that a paper mat was not put down to protect interior as workers got in and out to repair the brake problem. My son is taking my new car to the car wash today to detail it for me and clean it up. It should have been cleaned at the dealership before delivery to us.

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This was the second car we've bought from Jeff. Very easy to work with and both times we've walked away feeling like we got a fair deal and great service. That was not the experience we had at other dealerships we looked at. We will definitely recommend to others.

5
★★★★★

This was the second car we've bought from Jeff. Very easy to work with and both times we've walked away feeling like we got a fair deal and great service. That was not the experience we had at other dealerships we looked at. We will definitely recommend to others.

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I came rather late Saturday afternoon, close to 3 pm, but they *gladly* performed the oil change; because my indicator on my dash informed me my car was due for the oil change. The cashier was a very enjoyable person too.

5
★★★★★

I came rather late Saturday afternoon, close to 3 pm, but they *gladly* performed the oil change; because my indicator on my dash informed me my car was due for the oil change. The cashier was a very enjoyable person too.

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Best place for a new or used car! The employees treat you with respect and wont try to cheat you. Couldnt be happier with my experience!

5
★★★★★

Best place for a new or used car! The employees treat you with respect and wont try to cheat you. Couldnt be happier with my experience!

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I purchased my Mustang and received all service at Bob Sight and always been satisfied.

5
★★★★★

I purchased my Mustang and received all service at Bob Sight and always been satisfied.

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The entire Service staff are real professionals.

5
★★★★★

The entire Service staff are real professionals.

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There is a reason Rich is the GM! He is a great guy and made our purchase of our motorcycle the smoothest and easiest we have ever experienced.

5
★★★★★

There is a reason Rich is the GM! He is a great guy and made our purchase of our motorcycle the smoothest and easiest we have ever experienced.

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Had a couple of miscommunications but Erik resolved and rescheduled with positive results in a timely manner to my satisfaction

5
★★★★★

Had a couple of miscommunications but Erik resolved and rescheduled with positive results in a timely manner to my satisfaction

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The sales team was great to deal with and very helpful. Frank, who helped us sign the financed paperwork was great as well.

5
★★★★★

The sales team was great to deal with and very helpful. Frank, who helped us sign the financed paperwork was great as well.

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Service was prompt, friendly, and professional.

5
★★★★★

Service was prompt, friendly, and professional.

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A man came to my door and basically took care of everything. Answered questions all I had to do was leave

5
★★★★★

A man came to my door and basically took care of everything. Answered questions all I had to do was leave

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It took longer than expected & after my 5th trip, the problem was finally fixed

5
★★★★★

It took longer than expected & after my 5th trip, the problem was finally fixed

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Learned I have an oil leak again. My oil pan was supposedly replaced, having my doubts. This is the 4th time to bring it in for the same reason. My job thinks I need a new excuse!!! Very frustrated customer.

5
★★★★★

Learned I have an oil leak again. My oil pan was supposedly replaced, having my doubts. This is the 4th time to bring it in for the same reason. My job thinks I need a new excuse!!! Very frustrated customer.

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As always my experience at the dealership was very smooth and easy. Service department is very professional and they get the job done fast and efficiently. I can always trust the Service department.

5
★★★★★

As always my experience at the dealership was very smooth and easy. Service department is very professional and they get the job done fast and efficiently. I can always trust the Service department.

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Keith helped us secure a car from another dealership (columbia) that matched our needs. Buying for a daughter so it had to be right! He was prompt, professional and thorough..... Finance was exceptional as well.... Thank you all!!! Michael & Elizabeth Hagen

5
★★★★★

Keith helped us secure a car from another dealership (columbia) that matched our needs. Buying for a daughter so it had to be right! He was prompt, professional and thorough..... Finance was exceptional as well.... Thank you all!!! Michael & Elizabeth Hagen

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Great visit. Came in for 25000 service. David was courteous, polite and efficient. Got me in and out in less than an hour.

5
★★★★★

Great visit. Came in for 25000 service. David was courteous, polite and efficient. Got me in and out in less than an hour.

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All my experiences have been top grade!

5
★★★★★

All my experiences have been top grade!

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I came in for an air bag recall and was provided shuttle service back home. Everything went well.

5
★★★★★

I came in for an air bag recall and was provided shuttle service back home. Everything went well.

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Marc was easy to work with and communication was first class. First Class Experience all around!

5
★★★★★

Marc was easy to work with and communication was first class. First Class Experience all around!

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Needs to quicker when doing an oil change took an 1 and 1/2 hours. Even though I had made an appointment should only be an hour max for wait time. Otherwise customer service provided by staff is excellent.

5
★★★★★

Needs to quicker when doing an oil change took an 1 and 1/2 hours. Even though I had made an appointment should only be an hour max for wait time. Otherwise customer service provided by staff is excellent.

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Craig helped us a with a reoccurring problem- not the fault of the car - outside influence. Craig is always open and factual with us. I appreciate his efforts. The way he conducts himself builds trust.

5
★★★★★

Craig helped us a with a reoccurring problem- not the fault of the car - outside influence. Craig is always open and factual with us. I appreciate his efforts. The way he conducts himself builds trust.

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It was great professional I was in and out of there just as they said they would do it

5
★★★★★

It was great professional I was in and out of there just as they said they would do it

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SA was great. Looked into my concern, although not able to duplicate the issue, documented my concern and offered to look at it again if the problem persists.

5
★★★★★

SA was great. Looked into my concern, although not able to duplicate the issue, documented my concern and offered to look at it again if the problem persists.

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Kirk was professional and courteous. Car was ready when he said it would be. Both recalls were handled with one visit.

5
★★★★★

Kirk was professional and courteous. Car was ready when he said it would be. Both recalls were handled with one visit.

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Friendly, attentive, and fast service on recall maintenance.

5
★★★★★

Friendly, attentive, and fast service on recall maintenance.

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Accommodating, knowledgeable staff, helpful and worked to get me the best deal on financing they could.

5
★★★★★

Accommodating, knowledgeable staff, helpful and worked to get me the best deal on financing they could.

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Excellent work from the service group. David is awesome and keeps me up to date.

5
★★★★★

Excellent work from the service group. David is awesome and keeps me up to date.

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Couldn't have asked for more. Noah and Scott took great care of me, easy transaction.

5
★★★★★

Couldn't have asked for more. Noah and Scott took great care of me, easy transaction.

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Friendly, efficient, timely, professional and a pleasure to work with.

5
★★★★★

Friendly, efficient, timely, professional and a pleasure to work with.

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Craig was very knowledgeable and made it easy for me to understand

5
★★★★★

Craig was very knowledgeable and made it easy for me to understand

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.

engine light came on in the Ford Edge. Braking became slow. Called up and told service department did not have an opening for the next day, but bring it in at 7:00 am and they would check it out. Brought it in, had a problem that needed fixed, and they got it in, fixed and job completed in a couple hours. Wonderful people. Saw a hazard to drive the car, made an opening to get it fixed. Thank you very much.

5
★★★★★

engine light came on in the Ford Edge. Braking became slow. Called up and told service department did not have an opening for the next day, but bring it in at 7:00 am and they would check it out. Brought it in, had a problem that needed fixed, and they got it in, fixed and job completed in a couple hours. Wonderful people. Saw a hazard to drive the car, made an opening to get it fixed. Thank you very much.

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Courteous and timely service - waiting area was comfortable

5
★★★★★

Courteous and timely service - waiting area was comfortable

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Recommended service level was not fully justified or explained for fuel filter replacement. Information given conflicted what was stated in the owners manual. This is more of a training issue and after speaking with the service manager I will expect better in the future

5
★★★★★

Recommended service level was not fully justified or explained for fuel filter replacement. Information given conflicted what was stated in the owners manual. This is more of a training issue and after speaking with the service manager I will expect better in the future

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Steve was excellent. Showed us the cars , let us drive them, answered all our questions and walked us easily through the purchase.

5
★★★★★

Steve was excellent. Showed us the cars , let us drive them, answered all our questions and walked us easily through the purchase.

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Came in for the works oil change. Completed in most reasonable amount of time.

5
★★★★★

Came in for the works oil change. Completed in most reasonable amount of time.

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Keith was great and put in alot of effort.

5
★★★★★

Keith was great and put in alot of effort.

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Service was prompt, and the staff was courteous. Wish I could come up with a gazillion more adjectives to describe how much I appreciate the service I get a Rob Sight

5
★★★★★

Service was prompt, and the staff was courteous. Wish I could come up with a gazillion more adjectives to describe how much I appreciate the service I get a Rob Sight

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.

love rob sight and recommend to everyone except for one thing.... fox channel always on tv

5
★★★★★

love rob sight and recommend to everyone except for one thing.... fox channel always on tv

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Very friendly employees and fast service

5
★★★★★

Very friendly employees and fast service

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