Royal Motor Sales-San Fran

My experience with Volkswagen overall has not been the best or average at the very least.\r
Upon receiving paperwork from the credit department to my surprise were not the original documents that I had signed at the point of

I had an awesome experience at Royal. The whole staff was friendly. The atmosphere was totally comfortable and clean. I was greeted when I entered the facility which made me feel welcome. I love the location it was convenient and very

Salesman was nice and knew what he was talking about. Finance guy did not push any services on me. He was very knowledgeable. Overall great car buying experience and I also take my car to their service center on Howard. I am surprised by

So,
Yesterday, I tried to drop off the leased Mazda CX-7, as my lease had expired. I took care of all the paperwork and inspection report prior to drop off - and Mazda American credit instructed me to drop it off at ANY Mazda dealership

Cons: everything

The person I worked with in the service department was really patronizing to me. I was happy to see that someone else had a similar experience. When I explained what I wanted done to the car, he argued with me in a really snotty manner,

Cons: Service department people are rude and demeaning; price

I had to take my car to Royal Motors because there were warranty and recall-related repairs that needed to be done. Only the dealership could do these at no cost to me.\r
The service writer was mockingly condescending when I told him what

Pros: Condescending service personnel, high prices

Royal Motor Service on Howard St. does a pretty good job, but they are very expensive. When you arrive at the garage, they seem to have a system to pressure you into pricey service packages. For example, when I asked for an oil change,

Pros: Quality

Cons: Pressure, Rude Service Advisor