Fletcher Jones Honda

★★★★★
  • 1111 N Clark St 2 Suite 1

    Chicago, IL 60610

    Map & Directions
  • 312-614-1948

Automotive

Automotive
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5.0 3
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Is there a zero star option???? TERRIBLE service! We drive a Passat and are forced to go to the dealership for certain services and dread going to Fletcher Jones. They are incredbly shady about prices (tell you it will be $250 and you

3
★★★★★

Is there a zero star option???? TERRIBLE service! We drive a Passat and are forced to go to the dealership for certain services and dread going to Fletcher Jones. They are incredbly shady about prices (tell you it will be $250 and you

Pros: none that I can think of....ummm they are the only Audi/VW dealer in the city...or is that a con?

Cons: terrible service, customer services reps with nothing but excuses and very rude

.

We've had our car into Fletcher Jones multiple times for three recurring problems. I recently ran out of gas with the gas gauge reading 1/2 tank and the low fuel warning did not illuminate. We've had it to FJ at least 4 times for this

3
★★★★★

We've had our car into Fletcher Jones multiple times for three recurring problems. I recently ran out of gas with the gas gauge reading 1/2 tank and the low fuel warning did not illuminate. We've had it to FJ at least 4 times for this

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I recently took my Audi to Fletcher Jones to be serviced. Although the customer experience is impeccable
--Open at 6:30am, pick up as late as 8pm, even on a Fri
-- Free shuttle to the Loop
-- Car wash with service
-- Online appt scheduling
-- Prompt service

However, I think they tried to add on some unneeded charges. For instance, I told them that my 5 year old car needed a new battery for the remote entry. The service technician wrote "remote signal is weak" and I later got a call telling me that I needed a new $140 remote. I declined and asked them to put in a new $5 battery. Lo and behold, the remote works perfectly now.

PROS: Great customer experience and perks such as free shuttle & car wash
CONS: Unnecessary charges?

3
★★★☆☆

I recently took my Audi to Fletcher Jones to be serviced. Although the customer experience is impeccable
--Open at 6:30am, pick up as late as 8pm, even on a Fri
-- Free shuttle to the Loop
-- Car wash with service
-- Online appt scheduling
-- Prompt service

However, I think they tried to add on some unneeded charges. For instance, I told them that my 5 year old car needed a new battery for the remote entry. The service technician wrote "remote signal is weak" and I later got a call telling me that I needed a new $140 remote. I declined and asked them to put in a new $5 battery. Lo and behold, the remote works perfectly now.

PROS: Great customer experience and perks such as free shuttle & car wash
CONS: Unnecessary charges?

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