Ethan Allen

★★★☆☆
  • 5006C Westheimer Rd

    Houston, TX 77056

    Map & Directions
  • 713-877-1866

About Ethan Allen

Categories
  • Home Furniture Sales
  • Interior Decoration & Design
  • Outdoor Furniture
  • Lighting
  • Carpeting
  • Office Furniture
  • Mattress Stores
  • Bedding

Home & Garden

Home & Garden
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This company just makes my blood boil. I bought a bed for my 4 year old daughter that is criminally unsafe (imagine raised bed, box spring and mattress..she can't even climb in) and the customer service will not take the mattress back, only the bed..but Ethan Allen delivered the mattress before the bed. They suggested a lower profile box spring which will take another 6 weeks to arrive..and when I asked her if she expected my daughter to sleep on the floor after buying a $3000 bed, she told us that would be our decision. Do NOT, I repeat, DO NOT deal with this company.

1
★☆☆☆☆

This company just makes my blood boil. I bought a bed for my 4 year old daughter that is criminally unsafe (imagine raised bed, box spring and mattress..she can't even climb in) and the customer service will not take the mattress back, only the bed..but Ethan Allen delivered the mattress before the bed. They suggested a lower profile box spring which will take another 6 weeks to arrive..and when I asked her if she expected my daughter to sleep on the floor after buying a $3000 bed, she told us that would be our decision. Do NOT, I repeat, DO NOT deal with this company.

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Furniture Quality is outstanding and very classy looking. You pay top dollar and you get top dollar. I am very pleased and would reccommend getting furniture from them

5
★★★★★

Furniture Quality is outstanding and very classy looking. You pay top dollar and you get top dollar. I am very pleased and would reccommend getting furniture from them

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I think the review posted on 1/13/09 is not real! But that is just my opinion. I have spent over $50,000 at the EA Galleria area and completely agree with customer who says that customer service is a nightmare. Nothing gets fixed, nobody cares about you. Once you bought the furniture and payed the money it is hard to get their attention. I have been waiting for about two months now for somebody to come and fix the crooked cushions on the sofa that cost me over $7,000. And the chairs, I have been waiting for 5 months now and been told to wait for another 3 months. And the story goes on and on and on... Horrible customer service!

1
★☆☆☆☆

I think the review posted on 1/13/09 is not real! But that is just my opinion. I have spent over $50,000 at the EA Galleria area and completely agree with customer who says that customer service is a nightmare. Nothing gets fixed, nobody cares about you. Once you bought the furniture and payed the money it is hard to get their attention. I have been waiting for about two months now for somebody to come and fix the crooked cushions on the sofa that cost me over $7,000. And the chairs, I have been waiting for 5 months now and been told to wait for another 3 months. And the story goes on and on and on... Horrible customer service!

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We spent almost $6000 on 3 pieces of upholstered furniture. First of all, it took over 4 months to get the furniture. We were told that the fabric may have been discontinued on one of the 3 items and that we would not get a refund but would just have to pick another fabric. Luckily, after 4months, they were able to find the fabric and make the last chair. Also, the staff at the Houston Galleria location knew very little about the details of the furniture protection plan which they strongly recommended. The furniture protection company said that only the store itself (i.e., Ethan Allen) would know the details of which protection plan they were offering. After a week of multiple phone calls and hours on the phone, and being told by the EA people to "just read the contract", I was finally directed to someone who could answer my questions. The attitude by the EA staff has been "I don't understand why that is an issue for you", trivializing my concerns. The delivery service is a whole other nightmare. They don't call to give you a 30 minute window like they promise and so you end up waiting all morning only to be told that they are running late and will not make it during the time that they promised. When you call the EA store about this, they just say, "Traffic can be bad, you know."
AS for the design help, they basically agree with everything you say. They first suggestion they made for patterns was totally NOT my taste, so I had to show her pictures from the catalog of the exact furniture I wanted and then ask them for the fabric. I could buy furniture like this at Pottery Barn or Target for a fraction of the price.
The furniture is pretty DESPITE what we had to got through to get it. Beware of what you are getting yourself into. EA thinks it is a high end furniture store, but they don't treat you like a high end customer.

1
★☆☆☆☆

We spent almost $6000 on 3 pieces of upholstered furniture. First of all, it took over 4 months to get the furniture. We were told that the fabric may have been discontinued on one of the 3 items and that we would not get a refund but would just have to pick another fabric. Luckily, after 4months, they were able to find the fabric and make the last chair. Also, the staff at the Houston Galleria location knew very little about the details of the furniture protection plan which they strongly recommended. The furniture protection company said that only the store itself (i.e., Ethan Allen) would know the details of which protection plan they were offering. After a week of multiple phone calls and hours on the phone, and being told by the EA people to "just read the contract", I was finally directed to someone who could answer my questions. The attitude by the EA staff has been "I don't understand why that is an issue for you", trivializing my concerns. The delivery service is a whole other nightmare. They don't call to give you a 30 minute window like they promise and so you end up waiting all morning only to be told that they are running late and will not make it during the time that they promised. When you call the EA store about this, they just say, "Traffic can be bad, you know."
AS for the design help, they basically agree with everything you say. They first suggestion they made for patterns was totally NOT my taste, so I had to show her pictures from the catalog of the exact furniture I wanted and then ask them for the fabric. I could buy furniture like this at Pottery Barn or Target for a fraction of the price.
The furniture is pretty DESPITE what we had to got through to get it. Beware of what you are getting yourself into. EA thinks it is a high end furniture store, but they don't treat you like a high end customer.

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I purchased a cabinet from Ethan Allen over 5 years ago, and it had an imperfection on the top of the cabinet. I didn't say anything at the time but over the years it bothered me more and more. I called Ethan Allen on the outside chance they might be able to smooth it out. The furniture repairman came out to evaluate and I thought I'd never hear back. I just got a call from customer service today, and they are going to replace the entire cabinet, "as a courtesy". That's what I call customer service!

5
★★★★★

I purchased a cabinet from Ethan Allen over 5 years ago, and it had an imperfection on the top of the cabinet. I didn't say anything at the time but over the years it bothered me more and more. I called Ethan Allen on the outside chance they might be able to smooth it out. The furniture repairman came out to evaluate and I thought I'd never hear back. I just got a call from customer service today, and they are going to replace the entire cabinet, "as a courtesy". That's what I call customer service!

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I recently stumbled into Ethan Allen reluctantly after failing to find anything else at other stores. I am in my late 20s and have always thought of Ethan Allen as grandma furniture. I was very happy to find that they have beautuful things for all styles and ages. The best surprise was that they offer complementary design service. They dont have sales people but interior deigners that come out to your home. We worked with Emily Wolfinger and she was great! She helped us with paint colors and helped use what we already had and mixed in new pieces in ways I would never think of myself. Our home looks like a home in a magazine now. Do your self a favor and go there. They even have free delivery!

2
★★★★★

I recently stumbled into Ethan Allen reluctantly after failing to find anything else at other stores. I am in my late 20s and have always thought of Ethan Allen as grandma furniture. I was very happy to find that they have beautuful things for all styles and ages. The best surprise was that they offer complementary design service. They dont have sales people but interior deigners that come out to your home. We worked with Emily Wolfinger and she was great! She helped us with paint colors and helped use what we already had and mixed in new pieces in ways I would never think of myself. Our home looks like a home in a magazine now. Do your self a favor and go there. They even have free delivery!

.

When we built our home, we didn't have any new furniture of pictures to hang on our walls. We called Ethan Allen and they were able to send a consultant to our house and show us a catalog with lots of neat furniture and wall pictures. They did such a great job with our interior that our friends wanted to know who had done our decorating.

3
★★★☆☆

When we built our home, we didn't have any new furniture of pictures to hang on our walls. We called Ethan Allen and they were able to send a consultant to our house and show us a catalog with lots of neat furniture and wall pictures. They did such a great job with our interior that our friends wanted to know who had done our decorating.

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Ethan allen offers great wood furniture in a variety of prices and styles. This furniture store downtown is gorgeous. The people were friendly and helpful.

PROS: Beautiful place to shop
CONS: Wish they had a kids area

5
★★★★★

Ethan allen offers great wood furniture in a variety of prices and styles. This furniture store downtown is gorgeous. The people were friendly and helpful.

PROS: Beautiful place to shop
CONS: Wish they had a kids area

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