Lake West Hospital

★★★☆☆

About Lake West Hospital

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This review is not related to my Wife's OBGYN. It is for the Child Birth & Care unit only.
There were some problems that I had while staying here with my wife. The rooms were kept cold, and the room that we were put into had a problem that caused a buzzing noise if we adjusted the thermostat. The noise wasn't too bad in the room. It was more of a nuisance in the hall. Whenever we adjusted it, it would always be adjusted back by someone, so we were cold most of the time. I had to watch my wife have a C-Section while almost unconscious because of the nitrous oxide. She was having so much pain that she was crying. The spinal that was given failed. Then the placement of the local anesthesia must have been off target, because it didn't help enough. Finally they had to give her nitrous oxide. Before the C-section an IV needed to be applied. The nurse doing it went in with the needle, pulled back, pushed in, and was continuing with these prodding movements for long enough to make me cringe to my wife. She never got it at that location, and as I thought, there was one heck of a bruise. When we left the operating room, I asked a nurse if I should take my booties off before stepping out of the room. She told me that it was up to me, and that it didn't matter. I asked because I was wondering if the nurse with blood on the bottom of one of her booties was supposed to take them off before tracking it out of the room into the hall. She didn't go far into the hall, and not where people walk, but where they could if they wanted to. One night one of my kids fell asleep in the room. We were unaware of the policy of children after midnight. It was part of the packet stating that after midnight, no children are allowed at the location. We just didn't see it. At about12:45 A.M. a nurse informed me of that. When I spoke with the head nurse about the long drive, and my one kid sound asleep, she insisted that we leave. I wanted to mention this because given the circumstances; I think that they could have made an exception, especially since they were over a half hour late enforcing the policy. While I had her attention, I spoke to the head nurse about the pain medication, and ask why my wife is never approached at a scheduled time to take it. I also asked if she would enforce the schedule on the board where the nurses are suppose to keep track of it. She said, "Yea, some forget." She said more, but I don't remember exactly. My wife and I were told by another nurse that we needed to ask for pain medications. It was terrible! She was in pain. There would always be a pain med time at night, so because she would be sleeping, and I wasn't there to help, no one would remind them. One nurse went out of her way by calling the doctor, or whoever, to get permission to change the order to begin oxycodone, back to acetaminophen. She then began to lecture about drug abuse as if my wife would become a junky. All my wife wanted was the same pain management as she had the first two times. This same nurse happened to know a friend of ours, and she talked about us poorly. It was a complete violation of our privacy, but Im sure the conversation was during off hours. She was talking about how she and the other nurses felt about us, probably because of me expressing my concerns. Along with what else was said, we found out that they had a problem with me making ice chunks in the freezer with the Styrofoam cups. I'm not sure what it was exactly, using the freezer, or the cups, who knows. We have had two babies prior to this one at this place. Both times were fine, actually very nice. It hurt paying the tremendous bill this time. Something happened to this place, because it is no way what it was a few years ago. I hope that this helps. It's a pretty bad review, but it needs to be known. I feel bad a little for not reviewing the first two times, because they were good stays; maybe part this nightmare review a bit.

1
★☆☆☆☆

This review is not related to my Wife's OBGYN. It is for the Child Birth & Care unit only.
There were some problems that I had while staying here with my wife. The rooms were kept cold, and the room that we were put into had a problem that caused a buzzing noise if we adjusted the thermostat. The noise wasn't too bad in the room. It was more of a nuisance in the hall. Whenever we adjusted it, it would always be adjusted back by someone, so we were cold most of the time. I had to watch my wife have a C-Section while almost unconscious because of the nitrous oxide. She was having so much pain that she was crying. The spinal that was given failed. Then the placement of the local anesthesia must have been off target, because it didn't help enough. Finally they had to give her nitrous oxide. Before the C-section an IV needed to be applied. The nurse doing it went in with the needle, pulled back, pushed in, and was continuing with these prodding movements for long enough to make me cringe to my wife. She never got it at that location, and as I thought, there was one heck of a bruise. When we left the operating room, I asked a nurse if I should take my booties off before stepping out of the room. She told me that it was up to me, and that it didn't matter. I asked because I was wondering if the nurse with blood on the bottom of one of her booties was supposed to take them off before tracking it out of the room into the hall. She didn't go far into the hall, and not where people walk, but where they could if they wanted to. One night one of my kids fell asleep in the room. We were unaware of the policy of children after midnight. It was part of the packet stating that after midnight, no children are allowed at the location. We just didn't see it. At about12:45 A.M. a nurse informed me of that. When I spoke with the head nurse about the long drive, and my one kid sound asleep, she insisted that we leave. I wanted to mention this because given the circumstances; I think that they could have made an exception, especially since they were over a half hour late enforcing the policy. While I had her attention, I spoke to the head nurse about the pain medication, and ask why my wife is never approached at a scheduled time to take it. I also asked if she would enforce the schedule on the board where the nurses are suppose to keep track of it. She said, "Yea, some forget." She said more, but I don't remember exactly. My wife and I were told by another nurse that we needed to ask for pain medications. It was terrible! She was in pain. There would always be a pain med time at night, so because she would be sleeping, and I wasn't there to help, no one would remind them. One nurse went out of her way by calling the doctor, or whoever, to get permission to change the order to begin oxycodone, back to acetaminophen. She then began to lecture about drug abuse as if my wife would become a junky. All my wife wanted was the same pain management as she had the first two times. This same nurse happened to know a friend of ours, and she talked about us poorly. It was a complete violation of our privacy, but Im sure the conversation was during off hours. She was talking about how she and the other nurses felt about us, probably because of me expressing my concerns. Along with what else was said, we found out that they had a problem with me making ice chunks in the freezer with the Styrofoam cups. I'm not sure what it was exactly, using the freezer, or the cups, who knows. We have had two babies prior to this one at this place. Both times were fine, actually very nice. It hurt paying the tremendous bill this time. Something happened to this place, because it is no way what it was a few years ago. I hope that this helps. It's a pretty bad review, but it needs to be known. I feel bad a little for not reviewing the first two times, because they were good stays; maybe part this nightmare review a bit.

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I chose my OBGYN and Lake West on the recommendation of two friends of mine who already had children, and a cousin who had delivered there the year prior, and I'm glad I did as they recommended. My experience with labor and delivery couldn't have been farther from the horror stories you hear from a lot of women. I was always treated with respect and compassion, and my child and I were given the utmost care. In a situation like childbirth, when there is a lot of chaos and I was on little sleep afterward and trying to "learn how to be a mom", I received a ton of support from staff, including the dedicated lactation consultants, who worked with me for a total of over four hours in our two day stay when my child had difficulty latching on. We were able to learn how to breastfeed together, my child and I, and it was no small feat, but the lactation consultants were NOT pushy, but compassionate. Overall, the nurses were excellent with one small exception, but I can't remember her name, and it's easy enough to dismiss someone who is clearly not helpful. I recommend Lake West's Labor and Delivery unit to every woman I know who will listen, whether they're planning on having a child or not!

5
★★★★★

I chose my OBGYN and Lake West on the recommendation of two friends of mine who already had children, and a cousin who had delivered there the year prior, and I'm glad I did as they recommended. My experience with labor and delivery couldn't have been farther from the horror stories you hear from a lot of women. I was always treated with respect and compassion, and my child and I were given the utmost care. In a situation like childbirth, when there is a lot of chaos and I was on little sleep afterward and trying to "learn how to be a mom", I received a ton of support from staff, including the dedicated lactation consultants, who worked with me for a total of over four hours in our two day stay when my child had difficulty latching on. We were able to learn how to breastfeed together, my child and I, and it was no small feat, but the lactation consultants were NOT pushy, but compassionate. Overall, the nurses were excellent with one small exception, but I can't remember her name, and it's easy enough to dismiss someone who is clearly not helpful. I recommend Lake West's Labor and Delivery unit to every woman I know who will listen, whether they're planning on having a child or not!

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Before going to Lake West, I was suffering a terrible stomach virus, could not keep any fluids down, difficulty speaking and breathing. I was admitted early Saturday morning (1/12/13) to their ER department. I was taken to a room almost immediately upon arriving. Staff was very friendly. Nurse who performed the blood work and IV insertion (for forced fluids and other drugs) made it feel quick and painless. For my very first trip to the ER, I had a very pleasant experience. Very, VERY nice staff.

5
★★★★★

Before going to Lake West, I was suffering a terrible stomach virus, could not keep any fluids down, difficulty speaking and breathing. I was admitted early Saturday morning (1/12/13) to their ER department. I was taken to a room almost immediately upon arriving. Staff was very friendly. Nurse who performed the blood work and IV insertion (for forced fluids and other drugs) made it feel quick and painless. For my very first trip to the ER, I had a very pleasant experience. Very, VERY nice staff.

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This was my third time delivering at lake west within the last 5 years and this is by far the worst. My son and I have been treated like science experiments and I have had zero pain relief. The nurses iv had are all in training and go back on there word or tell me the wrong information. I never signed a form for students to watch my surgery, in fact I told them I do not students in the room. When I looked up from having surgery there was a student looking at my naked body. How degrading? I want to die. Lawsuit?

1
★☆☆☆☆

This was my third time delivering at lake west within the last 5 years and this is by far the worst. My son and I have been treated like science experiments and I have had zero pain relief. The nurses iv had are all in training and go back on there word or tell me the wrong information. I never signed a form for students to watch my surgery, in fact I told them I do not students in the room. When I looked up from having surgery there was a student looking at my naked body. How degrading? I want to die. Lawsuit?

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OK, so here's how it goes.

I've been in the army for a long time and across the world, lived in multiple states, etc. i have never come across such a whacked out ER room except for this one,.

I was on tour in kapisa prvince, FOB fraiser morales and was on mission. hit some bs and as i volunteered for the gunner in the mrap we went over and i completely screwed my shoulder along with some other things. anyways, sent home via germany and they said that my reconstruction surgery will take place in the US. they doped me up and i hated that tripe after that one experience. too much turbulence and i was in pretty damn bad pain.

ok so remember i told them that i did not get special treatment because i was army or special so i'm assuming that they all do that!

3
★★★☆☆

OK, so here's how it goes.

I've been in the army for a long time and across the world, lived in multiple states, etc. i have never come across such a whacked out ER room except for this one,.

I was on tour in kapisa prvince, FOB fraiser morales and was on mission. hit some bs and as i volunteered for the gunner in the mrap we went over and i completely screwed my shoulder along with some other things. anyways, sent home via germany and they said that my reconstruction surgery will take place in the US. they doped me up and i hated that tripe after that one experience. too much turbulence and i was in pretty damn bad pain.

ok so remember i told them that i did not get special treatment because i was army or special so i'm assuming that they all do that!

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Terrible diagnostics, terrible business practices. Numerous complaints against Lake Health on BBB site for billing issues. DO NOT GO HERE.

I went to the ER with severe stomach cramps in April of 2011. I gave my insurance information and address. I was sent for a CAT scan. The doctors found something but made no effort to actually figure out the cause of the problem. They just gave me a nice warm blanket, gave me some painkillers for the pain, and sent me home with some recommendations for over-the-counter products.

A whole YEAR later, I get a collections notice about the hospital bill. The folks at the ER wrote my address down wrong (error in transcription) and when they tried to bill me the letter was returned. Instead of pasting my address into the free address validator on the USPS website, or calling me, they just let the balance sit for a year. When the one-year insurance filing cutoff came along, they sent me to collections.

I called the hospital's billing department and asked why this had happened. They gave me the above story, wouldn't apologize for their errors, and insisted that the problem was my fault. I also found that they had LOST some of my insurance information.They didn't seem to care that the CAT scan department had no trouble billing me. I was told that since the one-year deadline was coming up I would be responsible for the entire balance. (This isn't true. After a year, by contract with insurance, providers lose their right to bill.) I explained this to them. I called my health insurance company and had someone from there explain it to them. I even arranged extended time for them to file the claim and gave them my corrected contact information. I called back after a few days and found nothing had been done, and my information hadn't been corrected, so I went through all of that AGAIN and reminded them that they were going to lose their right to collect.

I followed up with my insurance provider, confirmed that they had been billed, and didn't hear back about a balance, so I assumed everything was OK.

THREE MONTHS after that, I found a collections notice filed on my credit report from Lake Health. I called the collections agency handling the problem. Apparently Lake Health never updated my address in their system, once again made no effort to figure out the correct one, and sent me to a different collection agency. So now, until I get this resolved, I have large unexpected balance and a black mark on my credit history, through no fault of my own.

It is sad that the collection agency has actually been infinitely more pleasant to deal with than Lake Health.

1
★☆☆☆☆

Terrible diagnostics, terrible business practices. Numerous complaints against Lake Health on BBB site for billing issues. DO NOT GO HERE.

I went to the ER with severe stomach cramps in April of 2011. I gave my insurance information and address. I was sent for a CAT scan. The doctors found something but made no effort to actually figure out the cause of the problem. They just gave me a nice warm blanket, gave me some painkillers for the pain, and sent me home with some recommendations for over-the-counter products.

A whole YEAR later, I get a collections notice about the hospital bill. The folks at the ER wrote my address down wrong (error in transcription) and when they tried to bill me the letter was returned. Instead of pasting my address into the free address validator on the USPS website, or calling me, they just let the balance sit for a year. When the one-year insurance filing cutoff came along, they sent me to collections.

I called the hospital's billing department and asked why this had happened. They gave me the above story, wouldn't apologize for their errors, and insisted that the problem was my fault. I also found that they had LOST some of my insurance information.They didn't seem to care that the CAT scan department had no trouble billing me. I was told that since the one-year deadline was coming up I would be responsible for the entire balance. (This isn't true. After a year, by contract with insurance, providers lose their right to bill.) I explained this to them. I called my health insurance company and had someone from there explain it to them. I even arranged extended time for them to file the claim and gave them my corrected contact information. I called back after a few days and found nothing had been done, and my information hadn't been corrected, so I went through all of that AGAIN and reminded them that they were going to lose their right to collect.

I followed up with my insurance provider, confirmed that they had been billed, and didn't hear back about a balance, so I assumed everything was OK.

THREE MONTHS after that, I found a collections notice filed on my credit report from Lake Health. I called the collections agency handling the problem. Apparently Lake Health never updated my address in their system, once again made no effort to figure out the correct one, and sent me to a different collection agency. So now, until I get this resolved, I have large unexpected balance and a black mark on my credit history, through no fault of my own.

It is sad that the collection agency has actually been infinitely more pleasant to deal with than Lake Health.

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My night started out with my check in, which was actually pretty smooth. After I went into the back with Michelle (an RN) she took some more info and called a tech to see about getting me back. She was told he would "poke a hole in me and get some blood" after he was finished with chest pain chick. Once he came to get me, Corey was pretty nice. Got my IV in on the first try. I think that was probably my only good experience of the night. They take me back and the room I was supposed to go into was given to "bloody bowel guy" and they moved me to another room. There was one gentelman (I think he was a doctor but I am not sure) that dropped an f-bomb outside my room. Really not professional! After about 2.5 hrs I finally had a pelvic exam done at which point I was told there was too much blood to see where it was coming from. There was blood on the floor after that and no one came in to clean it until after my husband asked for it to be taken care of. I was told my options were either to go home and see my doctor on Monday or they could have me transferred to UH ER downtown (which is where my OB/GYN is through). This was really annoying because I called Lake West before I went in. Told them I had a leep done over a week ago, that I was bleeding and passing clots and that I was going to need to be re-cauterized. They assured me someone there would be able to take care of it and that they had a team of specialists on call 24/7 if they needed to call them. I was told my discharge would be about 10-15 min. Over an hour later I finally got out of there and went to a real hospital where they checked me in, fixed my problem and discharged me in under 3 hours. I am shocked at both the lack of professionalism at Lake West, lack of bedside manor, the way patients are referred to as their problem and the overall care that I received there. I felt like I was watching an episode of Grey's Anatomy, only the patients were getting to hear everything being said!

1
★☆☆☆☆

My night started out with my check in, which was actually pretty smooth. After I went into the back with Michelle (an RN) she took some more info and called a tech to see about getting me back. She was told he would "poke a hole in me and get some blood" after he was finished with chest pain chick. Once he came to get me, Corey was pretty nice. Got my IV in on the first try. I think that was probably my only good experience of the night. They take me back and the room I was supposed to go into was given to "bloody bowel guy" and they moved me to another room. There was one gentelman (I think he was a doctor but I am not sure) that dropped an f-bomb outside my room. Really not professional! After about 2.5 hrs I finally had a pelvic exam done at which point I was told there was too much blood to see where it was coming from. There was blood on the floor after that and no one came in to clean it until after my husband asked for it to be taken care of. I was told my options were either to go home and see my doctor on Monday or they could have me transferred to UH ER downtown (which is where my OB/GYN is through). This was really annoying because I called Lake West before I went in. Told them I had a leep done over a week ago, that I was bleeding and passing clots and that I was going to need to be re-cauterized. They assured me someone there would be able to take care of it and that they had a team of specialists on call 24/7 if they needed to call them. I was told my discharge would be about 10-15 min. Over an hour later I finally got out of there and went to a real hospital where they checked me in, fixed my problem and discharged me in under 3 hours. I am shocked at both the lack of professionalism at Lake West, lack of bedside manor, the way patients are referred to as their problem and the overall care that I received there. I felt like I was watching an episode of Grey's Anatomy, only the patients were getting to hear everything being said!

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I you are ever in sever pain, so sever that you are shaking, kicking and vomiting, do not waste your time going to LAKE WEST EMERGENCY ROOM, even by rescue squad. YOU will still suffer. I have been in this ER many times Due to Chronic Back and cervical problems. My husband called the rescue squad for the trip to the hospital and they administered some pain medicine so I could tollerate the ride to the hospital. I have chronic back pain due to a earlier sever fracture, now 3 fusions and another surgery At the Cleveland Clinic in 2 weeks. Pain in expanding in the back and increasing in intensity. So bad today it required an ER visit. Once in the ER room, Shaking, screaming, crying in pain, I was told to stop or they could not help me. The Dr. Came in and said; "Obviously, you are to upset to talk to me, so when you decide to settle down, I will come back." He returned an hour later. Meanwhile, I was still crying, moaning, shaking, and vomiting on the floor from pain. I was not given a nurse call button, tissue, or a vomit basin. I was given a shot for relaxing muscles, and told to lie on my back if my stomach hurt. I yelled, I can't, my spine hurts, My spine hurts, that is why I am here. Please can I get some pain medicine. I had to call my husband, crying to tell him that the hospital is not helping me I still have not gotten any pain relief. He headed for the hospital immediatly.The nurse over heard that and soon the Dr. was with me. I re-explained that I have a 4 level fusion, rods and pins are a big problem and are coming out in 2 weeks at Cleveland Clinic. I saw seurgon yesterday. Spoke about current newer pain and he would look while inside during surgery. So, clearly I am no stranger to pain. This pain was far worse that the 4 level fusion and lamiectomy just 3 years ago. I have tons of pain medicine in my home but none strong enough to handle this level of pain.
By the time my husband arrived he found me vomiting over the bed rails on the floor from the pain. Ran to the hall to see if someone would clean it up. They would be there soon. He then asked for a towel and he would clean it up himslef. Now he was getting really angry and suddenly 1 hour and 40 minutes after I arrived I was given pain medicine, nausea medicine and relaxation aid. Why did I have to lie moaning and crying in pain disturbing all the other patients, especially the older woman across from me who had to watch me vomiting on the floor, for 1 hour and 40 minutes before I was given any relief. I could have stayed home and taken 2 of my own pain pills and not spent almsot 2 hous thrashing around a hospital er bed. I WILL NEVER GO THERE AGAIN.

1
★☆☆☆☆

I you are ever in sever pain, so sever that you are shaking, kicking and vomiting, do not waste your time going to LAKE WEST EMERGENCY ROOM, even by rescue squad. YOU will still suffer. I have been in this ER many times Due to Chronic Back and cervical problems. My husband called the rescue squad for the trip to the hospital and they administered some pain medicine so I could tollerate the ride to the hospital. I have chronic back pain due to a earlier sever fracture, now 3 fusions and another surgery At the Cleveland Clinic in 2 weeks. Pain in expanding in the back and increasing in intensity. So bad today it required an ER visit. Once in the ER room, Shaking, screaming, crying in pain, I was told to stop or they could not help me. The Dr. Came in and said; "Obviously, you are to upset to talk to me, so when you decide to settle down, I will come back." He returned an hour later. Meanwhile, I was still crying, moaning, shaking, and vomiting on the floor from pain. I was not given a nurse call button, tissue, or a vomit basin. I was given a shot for relaxing muscles, and told to lie on my back if my stomach hurt. I yelled, I can't, my spine hurts, My spine hurts, that is why I am here. Please can I get some pain medicine. I had to call my husband, crying to tell him that the hospital is not helping me I still have not gotten any pain relief. He headed for the hospital immediatly.The nurse over heard that and soon the Dr. was with me. I re-explained that I have a 4 level fusion, rods and pins are a big problem and are coming out in 2 weeks at Cleveland Clinic. I saw seurgon yesterday. Spoke about current newer pain and he would look while inside during surgery. So, clearly I am no stranger to pain. This pain was far worse that the 4 level fusion and lamiectomy just 3 years ago. I have tons of pain medicine in my home but none strong enough to handle this level of pain.
By the time my husband arrived he found me vomiting over the bed rails on the floor from the pain. Ran to the hall to see if someone would clean it up. They would be there soon. He then asked for a towel and he would clean it up himslef. Now he was getting really angry and suddenly 1 hour and 40 minutes after I arrived I was given pain medicine, nausea medicine and relaxation aid. Why did I have to lie moaning and crying in pain disturbing all the other patients, especially the older woman across from me who had to watch me vomiting on the floor, for 1 hour and 40 minutes before I was given any relief. I could have stayed home and taken 2 of my own pain pills and not spent almsot 2 hous thrashing around a hospital er bed. I WILL NEVER GO THERE AGAIN.

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I will never visit the ER again. FOUR HOUR WAIT !!!! I left and went to Euclid and got in 10 minutes. and this is not the first time i experenced this. My brother was brought in by ambulance and in so much pain he sat there for 5 hours. I even called the Administrator who went down to find out what was going on. You expand the ER and you people cant even manage it . I m so tired of hearing the excuse our beds are full. I know for a fact that there is empty beds all over that hospital. Bring the beds down. you have people on the other floors who are sitting around doing nothing. I will never be back !!!!

1
★☆☆☆☆

I will never visit the ER again. FOUR HOUR WAIT !!!! I left and went to Euclid and got in 10 minutes. and this is not the first time i experenced this. My brother was brought in by ambulance and in so much pain he sat there for 5 hours. I even called the Administrator who went down to find out what was going on. You expand the ER and you people cant even manage it . I m so tired of hearing the excuse our beds are full. I know for a fact that there is empty beds all over that hospital. Bring the beds down. you have people on the other floors who are sitting around doing nothing. I will never be back !!!!

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I live mere miles from Lake West Hospital, and if I needed emergency medical care, I would risk making the trip to Metro, University or the Cleveland Clinic before I would ever set foot in Lake West's waiting room again; I would have a better chance of dying in the Lake West ER's waiting room than in the car on the way Downtown. Without getting into too much detail, I have both heard about and experienced a plethora of godawful experiences at Lake West, especially in the ER, including but not limited to extreme incompetence and rudeness by the medical personnel on staff. I would recommend people avoid Lake West if at all possible.

PROS: none
CONS:

1
★☆☆☆☆

I live mere miles from Lake West Hospital, and if I needed emergency medical care, I would risk making the trip to Metro, University or the Cleveland Clinic before I would ever set foot in Lake West's waiting room again; I would have a better chance of dying in the Lake West ER's waiting room than in the car on the way Downtown. Without getting into too much detail, I have both heard about and experienced a plethora of godawful experiences at Lake West, especially in the ER, including but not limited to extreme incompetence and rudeness by the medical personnel on staff. I would recommend people avoid Lake West if at all possible.

PROS: none
CONS:

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I had my daughter here last year, and was so amazingly impressed with their maternity floor. The rooms are huge, beautiful, and very clean. The nurses are so sweet and helpful. The doctors are great. You don't even feel as though you're in a hospital, because the rooms are just like being at home, with hardwood floors and nice decor. I had my son at a different hospital a few years ago, and it was night and day. I wish I had given birth to him at Lake West instead. If you're looking for a place to have a baby, this is it! Also, we've made trips to their ER, and it, too is great. The staff is so friendly and helpful. They've been great through a variety of situations.

5
★★★★★

I had my daughter here last year, and was so amazingly impressed with their maternity floor. The rooms are huge, beautiful, and very clean. The nurses are so sweet and helpful. The doctors are great. You don't even feel as though you're in a hospital, because the rooms are just like being at home, with hardwood floors and nice decor. I had my son at a different hospital a few years ago, and it was night and day. I wish I had given birth to him at Lake West instead. If you're looking for a place to have a baby, this is it! Also, we've made trips to their ER, and it, too is great. The staff is so friendly and helpful. They've been great through a variety of situations.

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The nurses on this floor were wonderful even though the patient was fighting them a little. They explained everything to me as the spouse. What procedure they will be doing and what he would and wouldn't be able to do. I was allowed to call anytime to check on him and they would let me know. The night he was brought in I was even allowed to say overnite. The nurses were very caring and considerate.

5
★★★★★

The nurses on this floor were wonderful even though the patient was fighting them a little. They explained everything to me as the spouse. What procedure they will be doing and what he would and wouldn't be able to do. I was allowed to call anytime to check on him and they would let me know. The night he was brought in I was even allowed to say overnite. The nurses were very caring and considerate.

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