Ken's Fairbanks Alignment

★★☆☆☆
  • 739 Old Steese Hwy

    Fairbanks, AK 99701

    Map & Directions
  • 907-452-8882

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2.0 4
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This is a crooked shop that should be avoided. They invent problems that don't exist, pretend to fix them and defraud you of your hard earned cash. I learned about them the hard way in the mid to late 1990's. They had coupons in a coupon book for a free alignment. I took my car in to be checked and adjusted if needed and was told the front end needed to be fixed. I assumed they were honest and paid to have the work done even though I hadn't noticed any problem. A couple years later I took it to them again with a free alignment coupon to be checked and aligned if needed. Again they said the front end was bad and would need to be fixed before they could do the alignment. This time I was suspicious and didn't have them do the work. I took it over to Sears Auto and had them check it out and was told the alignment was fine and the front end was fine. I never went back to Ken's after that. Several years later I mentioned what had happened to a mechanic at another shop and he laughed and said Ken's was notorious for that. This past week I mentioned it at another shop and they said they had had the same experience. They had repaired the front end on a vehicle and had referred the owner to an alignment shop for a follow up alignment. But the owner took it to Ken's Fairbanks Alignment instead of the shop they recommended and Ken of course told them that they had a bad front end and he would need to fix it before he could do the alignment. The customer went back to them somewhat irate as he had just paid to have it fixed. They put the vehicle up on the rack and verified that the work had been done properly and showed him the new parts and demonstrated that it had been fixed properly. So Ken's is still ripping people off and still getting away with it. Shame on him and the local community for letting him get away with it for so long.

1
★☆☆☆☆

This is a crooked shop that should be avoided. They invent problems that don't exist, pretend to fix them and defraud you of your hard earned cash. I learned about them the hard way in the mid to late 1990's. They had coupons in a coupon book for a free alignment. I took my car in to be checked and adjusted if needed and was told the front end needed to be fixed. I assumed they were honest and paid to have the work done even though I hadn't noticed any problem. A couple years later I took it to them again with a free alignment coupon to be checked and aligned if needed. Again they said the front end was bad and would need to be fixed before they could do the alignment. This time I was suspicious and didn't have them do the work. I took it over to Sears Auto and had them check it out and was told the alignment was fine and the front end was fine. I never went back to Ken's after that. Several years later I mentioned what had happened to a mechanic at another shop and he laughed and said Ken's was notorious for that. This past week I mentioned it at another shop and they said they had had the same experience. They had repaired the front end on a vehicle and had referred the owner to an alignment shop for a follow up alignment. But the owner took it to Ken's Fairbanks Alignment instead of the shop they recommended and Ken of course told them that they had a bad front end and he would need to fix it before he could do the alignment. The customer went back to them somewhat irate as he had just paid to have it fixed. They put the vehicle up on the rack and verified that the work had been done properly and showed him the new parts and demonstrated that it had been fixed properly. So Ken's is still ripping people off and still getting away with it. Shame on him and the local community for letting him get away with it for so long.

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TO: \t\tManager: Ken's Fairbank Alignment\t\t\t\tDATE: 4 Nov. 2011\n\nFROM:\t\t\n\nSUBJECT: \tRepair of 1993 xxxxxx Pickup Truck\n\n\nBelow is outlined the difficulty I have experienced in getting my truck repaired and my concerns:\n\nOct. 24 I visited Ken's Fairbanks Alignment and outlined two problems with my pickup.\n\t1. The circuit breaker trips when plugging in the winter heating devices and\n\t2. The engine hood would not release.\nOct. 26 I delivered the vehicle for repair appointment at 8 AM\n\tAt approximately 11 AM I received a call telling me that the engine and transmission heaters were bad and to rewire and replace needed items plus clean and lube hood latch would cost $365.50. I approved the necessary repairs.\nOct.26 I picked up the vehicle and paid the bill.\nOct.27 I was unable to open engine hood. I returned the vehicle where an employee confirmed that repair were needed and I must bring it back in.\nOct 31 I delivered the vehicle at 8 AM. When I called around 1 PM it was confirmed that a release cable was required and one must be ordered from the authorized dealer. The estimated cost of parts and labor to be over $200. I agreed to the order and installation.\nOct.31 I picked up the vehicle to await notification of the arrival of the cable and subsequent installation.\n\nDropping off the vehicle again and picking it up on repair completion will encompass a total of eight round trips from my home to effect relatively simple repairs.\n\nThe original invoice included a charge of $52.50 for ""DIO"" and trouble shoot. Obviously this was not satisfactorily done nor was the hood release tested prior to releasing the vehicle when work completed.\n\nI feel that consideration should be given because of the inferred shop owner's warranty of work and the original estimate provided. Had I known originally that the final repair costs would constitute approximately %25 of the vehicle's value, I would have seriously reconsidered my course of action. I feel this is a direct result of your faulty diagnostic and troubleshooting procedures. As a very minimum, I feel the previous charges for ""DIO"" and troubleshooting should be credited to my future bill.\n\nRespectively,\n/signature/\n\nSummation: It cost $548.50 plus eight trips to deliver/pick up truck to get the relatively simple repairs completed. It included a $52.50 original ""DIO and trouble shoot"" charges plus $73.50 R&R hood release cable R&R and $25.00 shipping and handling charges. The above letter explains in detail my concerns.\n\t\n

0
★☆☆☆☆

TO: \t\tManager: Ken's Fairbank Alignment\t\t\t\tDATE: 4 Nov. 2011\n\nFROM:\t\t\n\nSUBJECT: \tRepair of 1993 xxxxxx Pickup Truck\n\n\nBelow is outlined the difficulty I have experienced in getting my truck repaired and my concerns:\n\nOct. 24 I visited Ken's Fairbanks Alignment and outlined two problems with my pickup.\n\t1. The circuit breaker trips when plugging in the winter heating devices and\n\t2. The engine hood would not release.\nOct. 26 I delivered the vehicle for repair appointment at 8 AM\n\tAt approximately 11 AM I received a call telling me that the engine and transmission heaters were bad and to rewire and replace needed items plus clean and lube hood latch would cost $365.50. I approved the necessary repairs.\nOct.26 I picked up the vehicle and paid the bill.\nOct.27 I was unable to open engine hood. I returned the vehicle where an employee confirmed that repair were needed and I must bring it back in.\nOct 31 I delivered the vehicle at 8 AM. When I called around 1 PM it was confirmed that a release cable was required and one must be ordered from the authorized dealer. The estimated cost of parts and labor to be over $200. I agreed to the order and installation.\nOct.31 I picked up the vehicle to await notification of the arrival of the cable and subsequent installation.\n\nDropping off the vehicle again and picking it up on repair completion will encompass a total of eight round trips from my home to effect relatively simple repairs.\n\nThe original invoice included a charge of $52.50 for ""DIO"" and trouble shoot. Obviously this was not satisfactorily done nor was the hood release tested prior to releasing the vehicle when work completed.\n\nI feel that consideration should be given because of the inferred shop owner's warranty of work and the original estimate provided. Had I known originally that the final repair costs would constitute approximately %25 of the vehicle's value, I would have seriously reconsidered my course of action. I feel this is a direct result of your faulty diagnostic and troubleshooting procedures. As a very minimum, I feel the previous charges for ""DIO"" and troubleshooting should be credited to my future bill.\n\nRespectively,\n/signature/\n\nSummation: It cost $548.50 plus eight trips to deliver/pick up truck to get the relatively simple repairs completed. It included a $52.50 original ""DIO and trouble shoot"" charges plus $73.50 R&R hood release cable R&R and $25.00 shipping and handling charges. The above letter explains in detail my concerns.\n\t\n

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I have never had any problems w/ KFA, ever. I took my last truck to them for everything it needed until it dollar and dimed me into deciding to buy a new one, and now I take this truck to them for everything I need. I've been an extremely satisfied customer for 13yrs. If the problem is something that can wait, the guys have always let me know that too as they know I live on a fixed income. They've always been respectful and courteous and their prices are more than competitive.

5
★★★★★

I have never had any problems w/ KFA, ever. I took my last truck to them for everything it needed until it dollar and dimed me into deciding to buy a new one, and now I take this truck to them for everything I need. I've been an extremely satisfied customer for 13yrs. If the problem is something that can wait, the guys have always let me know that too as they know I live on a fixed income. They've always been respectful and courteous and their prices are more than competitive.

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I live about 150 miles in the AK bush, and needed a truck alignment. I have a jacked Dodge with 38"" tires. Called Kens told them about my truck and my situation, they said they could handle it, so I drove the miles there. \n\nWhen I got there, ""surprise!"", they didn't know whether they could get the alignment done, because of the tire size it was at the edge of the machines range.\n\nSo obviously I asked if they could test it and see, rather than have me wait 4-5 hours to find out they couldn't do it, no dice, minimum wait was 90 minutes to 2 hours, just to find out that they likely couldn't align my truck. I mean come on, it's drive it onto the bed and drive it off... Needless to say I told them no dice with my business either.\n\nWhat a bunch of jerks, if they can't handle these things or even suspect they can't they should be up front about it, and if they have a snafu at least try to figure something out. If they'd said ""we're not sure"", I'd have been cool, even about the wait to find out, but unfortunately they said a categorical yes, and they do these all the time, well not if you have 38"" SSR's they don't.

0
★☆☆☆☆

I live about 150 miles in the AK bush, and needed a truck alignment. I have a jacked Dodge with 38"" tires. Called Kens told them about my truck and my situation, they said they could handle it, so I drove the miles there. \n\nWhen I got there, ""surprise!"", they didn't know whether they could get the alignment done, because of the tire size it was at the edge of the machines range.\n\nSo obviously I asked if they could test it and see, rather than have me wait 4-5 hours to find out they couldn't do it, no dice, minimum wait was 90 minutes to 2 hours, just to find out that they likely couldn't align my truck. I mean come on, it's drive it onto the bed and drive it off... Needless to say I told them no dice with my business either.\n\nWhat a bunch of jerks, if they can't handle these things or even suspect they can't they should be up front about it, and if they have a snafu at least try to figure something out. If they'd said ""we're not sure"", I'd have been cool, even about the wait to find out, but unfortunately they said a categorical yes, and they do these all the time, well not if you have 38"" SSR's they don't.

Pros: None that I can think of

Cons: Customer Service

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