Satterfields' Auto Tech Service

★★★☆☆
  • 1946 Central Pkwy SW

    Decatur, AL 35601

    Map & Directions
  • 256-353-3414

Automotive

Automotive
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We took our 2003 Saturn in for overheating problems. Satterfield's replaced the radiator and sent us on our way. We had to wait over a week for the "radiator mount" to come in. Come to find out, we could have ordered the part ourselves overnight online.

We'd had the thermostat replaced by another garage, which didn't fix the problem. Satterfield assured us that a new radiator/hoses etc. would correct the issue.

This car is used as a delivery vehicle, we really couldn't afford to be without a vehicle for a week, but we were told "the part should be here today" - 5 times. Apparently this is SOP for Satterfields as I had a discussion with a friend who had new struts put on her cadillac and was without the car for over a month because "the parts hadn't come in".

After 700 dollars and a week, the car is STILL overheating. We'd also asked them to look at a hose that was backing up into the floorboard, fix the horn, and check a few other things while they were in there. None of those things were done.

After researching the problem ourselves online we determined that the problem was with the PCM coolant temp sensor and this is a fairly common problem on Saturn vehicles - as a matter of fact it was the VERY FIRST thing our 3rd (finally reliable) mechanic mentioned.

In addition to NOT fixing the problem and keeping the car for what we felt was an inordinate amount of time - the gentleman who waited on us was very impatient and didn't seem to have time to discuss the problems we were having with the vehicle.

We were told that Satterfields is a bit more expensive than other mechanics, but that was because "we do it right"... I find that laughable given our current situation.

Bottom line: If you have money to burn, can afford to be without a car, and don't really care whether it actually gets fixed, by all means use Satterfields!

1
★☆☆☆☆

We took our 2003 Saturn in for overheating problems. Satterfield's replaced the radiator and sent us on our way. We had to wait over a week for the "radiator mount" to come in. Come to find out, we could have ordered the part ourselves overnight online.

We'd had the thermostat replaced by another garage, which didn't fix the problem. Satterfield assured us that a new radiator/hoses etc. would correct the issue.

This car is used as a delivery vehicle, we really couldn't afford to be without a vehicle for a week, but we were told "the part should be here today" - 5 times. Apparently this is SOP for Satterfields as I had a discussion with a friend who had new struts put on her cadillac and was without the car for over a month because "the parts hadn't come in".

After 700 dollars and a week, the car is STILL overheating. We'd also asked them to look at a hose that was backing up into the floorboard, fix the horn, and check a few other things while they were in there. None of those things were done.

After researching the problem ourselves online we determined that the problem was with the PCM coolant temp sensor and this is a fairly common problem on Saturn vehicles - as a matter of fact it was the VERY FIRST thing our 3rd (finally reliable) mechanic mentioned.

In addition to NOT fixing the problem and keeping the car for what we felt was an inordinate amount of time - the gentleman who waited on us was very impatient and didn't seem to have time to discuss the problems we were having with the vehicle.

We were told that Satterfields is a bit more expensive than other mechanics, but that was because "we do it right"... I find that laughable given our current situation.

Bottom line: If you have money to burn, can afford to be without a car, and don't really care whether it actually gets fixed, by all means use Satterfields!

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i like this business because they are friendly down home people, they only employe the best mechanics, they have competative prices, will never do any work without your say so.

5
★★★★★

i like this business because they are friendly down home people, they only employe the best mechanics, they have competative prices, will never do any work without your say so.

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