Friar Tux Shop

★★★☆☆

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Men's Wearhouse

1276 B Auto Park Way Escondido, CA

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David’s Bridal

1980 Hacienda Drive Vista, CA

3.0 2
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Everything about Friar Tux Shop in Vista was great until the day of my wedding. The staff was very helpful and understanding of my party's needs. The tried to help us accommodate our wants and must haves, and were flexible about paying and picking up out tuxes. However, the problem I had with them was with their product and follow up to solve this problem. On the day of my wedding, the sole on one of my shoes, which are part of you rental package, became unglued and progressively deteriorated throughout the night. By the time I went home, only 2 or 3 inches of sole were still attached to the shoe. It was tremendously embarrassing to go out on the dance floor or even walk around to greet my guest with a shoe whose sole made it look and sound like a flip flop. I tried to be a sport, ended up taking my shoes off to dance; I remained the rest of the night shoeless. While I was tremendously disappointed and mad about Friar Tux Shop's product, I had just got married and was not about to ruin my mood because of a shoe by arguing with the people at the store regarding this issue.
When I went back to return the tux, the manager, Crystal Gonzales, who had helped me all along and was incredibly helpful, was not there. I explained the staff how inconvenienced I was with the situation and how disappointed I was with their product. While they did apologize to me, I don't think they realized how INCONVENIENT and bothersome it was to have the sole of your right shoe come off at your wedding during a RAINY DAY (yes, they did know it had been raining in San Diego for a few days). A few days later (4-5 days), the staff calls me ant tells me that the manager had authorized a $10 refund out of the $139 I had paid for the tux rental, and that they were going to send me a "free tux rental coupon." REALLY?????? Do you think I'm going to get married again in the near future and that I'll come to your shop to get a "free rental"? I told the guy on the phone that I was not planning on using a tux anytime soon (basically, I told him I did not need the "free rental coupon"), and he told me that the coupon does not expire, so I'll be able to use it whenever I wanted. Instead of refunding my rental and having the manager personally call me, Friar Tux Shop refunded me a whooping $10 and will send me a coupon. Way to ruin my wedding day and compensate me for it Friar Tux Shop!!!!
Don't bother going to this place. You are better off going to David's Bridal RIGHT NEXT DOOR to them.

1
★☆☆☆☆

Everything about Friar Tux Shop in Vista was great until the day of my wedding. The staff was very helpful and understanding of my party's needs. The tried to help us accommodate our wants and must haves, and were flexible about paying and picking up out tuxes. However, the problem I had with them was with their product and follow up to solve this problem. On the day of my wedding, the sole on one of my shoes, which are part of you rental package, became unglued and progressively deteriorated throughout the night. By the time I went home, only 2 or 3 inches of sole were still attached to the shoe. It was tremendously embarrassing to go out on the dance floor or even walk around to greet my guest with a shoe whose sole made it look and sound like a flip flop. I tried to be a sport, ended up taking my shoes off to dance; I remained the rest of the night shoeless. While I was tremendously disappointed and mad about Friar Tux Shop's product, I had just got married and was not about to ruin my mood because of a shoe by arguing with the people at the store regarding this issue.
When I went back to return the tux, the manager, Crystal Gonzales, who had helped me all along and was incredibly helpful, was not there. I explained the staff how inconvenienced I was with the situation and how disappointed I was with their product. While they did apologize to me, I don't think they realized how INCONVENIENT and bothersome it was to have the sole of your right shoe come off at your wedding during a RAINY DAY (yes, they did know it had been raining in San Diego for a few days). A few days later (4-5 days), the staff calls me ant tells me that the manager had authorized a $10 refund out of the $139 I had paid for the tux rental, and that they were going to send me a "free tux rental coupon." REALLY?????? Do you think I'm going to get married again in the near future and that I'll come to your shop to get a "free rental"? I told the guy on the phone that I was not planning on using a tux anytime soon (basically, I told him I did not need the "free rental coupon"), and he told me that the coupon does not expire, so I'll be able to use it whenever I wanted. Instead of refunding my rental and having the manager personally call me, Friar Tux Shop refunded me a whooping $10 and will send me a coupon. Way to ruin my wedding day and compensate me for it Friar Tux Shop!!!!
Don't bother going to this place. You are better off going to David's Bridal RIGHT NEXT DOOR to them.

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This store has the most outstanding customer service, quality garments, great prices, and the largest men's formal wear selection I've ever seen. They've even spent quite a bit of energy deveoping their own website to help their customers with an extensive catalog of items available.

5
★★★★★

This store has the most outstanding customer service, quality garments, great prices, and the largest men's formal wear selection I've ever seen. They've even spent quite a bit of energy deveoping their own website to help their customers with an extensive catalog of items available.

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