Custom Fireplace Patio & BBQ

★★★★★
  • 7111 Amador Plaza Rd

    Dublin, CA 94568

    Map & Directions
  • 925-829-6360

About Custom Fireplace Patio & BBQ

Categories
  • Outdoor Furniture
  • Fireplaces
Details
  • Fireplace Repair
  • Household Fans
  • Wood Burning Stoves

Home & Garden

Home & Garden
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Masco Contractor SVC West

6700 Golden Gate Dr # D Dublin, CA

5 27
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I appreciate the responsiveness of the staff. When you spend this kind of money on a fireplace, you expect knowledgeable and responsive sales people, before and after the sale. I can happily say that I have received this from Custom Fireplace. No complaints, and I'm really picky!

5
★★★★★

I appreciate the responsiveness of the staff. When you spend this kind of money on a fireplace, you expect knowledgeable and responsive sales people, before and after the sale. I can happily say that I have received this from Custom Fireplace. No complaints, and I'm really picky!

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I appreciate the responsiveness of the staff. When you spend this kind of money on a fireplace, you expect knowledgeable and responsive sales people, before and after the sale. I can happily say that I have received this from Custom

3
★★★★★

I appreciate the responsiveness of the staff. When you spend this kind of money on a fireplace, you expect knowledgeable and responsive sales people, before and after the sale. I can happily say that I have received this from Custom

.

Their patio furniture selection was small, but just what we needed and good quality with a reasonable price.

5
★★★★★

Their patio furniture selection was small, but just what we needed and good quality with a reasonable price.

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.

Their patio furniture selection was small, but just what we needed and good quality with a reasonable price.

3
★★★★★

Their patio furniture selection was small, but just what we needed and good quality with a reasonable price.

.

I'll go out of my way for almost anything and shop all over California. Out of all the places I looked at, Custom Fireplace had everything I wanted in outdoor decor. Everyone I dealt with and spoke to was very helpful and accommodated all my needs.

5
★★★★★

I'll go out of my way for almost anything and shop all over California. Out of all the places I looked at, Custom Fireplace had everything I wanted in outdoor decor. Everyone I dealt with and spoke to was very helpful and accommodated all my needs.

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.

I'll go out of my way for almost anything and shop all over California. Out of all the places I looked at, Custom Fireplace had everything I wanted in outdoor decor. Everyone I dealt with and spoke to was very helpful and accommodated all

3
★★★★★

I'll go out of my way for almost anything and shop all over California. Out of all the places I looked at, Custom Fireplace had everything I wanted in outdoor decor. Everyone I dealt with and spoke to was very helpful and accommodated all

.

Great selection of outdoor furniture. I don't go anywhere else. They have so many options, and great deals. They workers here are very helpful and knowledgeable. Great Job Guys! I love everything I got.

5
★★★★★

Great selection of outdoor furniture. I don't go anywhere else. They have so many options, and great deals. They workers here are very helpful and knowledgeable. Great Job Guys! I love everything I got.

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.

Great selection of outdoor furniture. I don't go anywhere else. They have so many options, and great deals. They workers here are very helpful and knowledgeable. Great Job Guys! I love everything I got.

3
★★★★★

Great selection of outdoor furniture. I don't go anywhere else. They have so many options, and great deals. They workers here are very helpful and knowledgeable. Great Job Guys! I love everything I got.

.

Everything you need for outdoor living! They had so much to look at, it took me a few days of coming back to decide what exactly I wanted. They helped in my decision by personalizing what it was I was trying to achieve in my back yard. Personalized service is the best.

5
★★★★★

Everything you need for outdoor living! They had so much to look at, it took me a few days of coming back to decide what exactly I wanted. They helped in my decision by personalizing what it was I was trying to achieve in my back yard. Personalized service is the best.

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.

They really do have great customer service. I came here to look for a bbq grill for my patio, and they had so many different things to choose from, but thanks to the wonderful staff, I was able to find the perfect set up.

5
★★★★★

They really do have great customer service. I came here to look for a bbq grill for my patio, and they had so many different things to choose from, but thanks to the wonderful staff, I was able to find the perfect set up.

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.

They really do have great customer service. I came here to look for a bbq grill for my patio, and they had so many different things to choose from, but thanks to the wonderful staff, I was able to find the perfect set up.

3
★★★★★

They really do have great customer service. I came here to look for a bbq grill for my patio, and they had so many different things to choose from, but thanks to the wonderful staff, I was able to find the perfect set up.

.

Great store! There is a huge variety of selections to go through. Fortunately, the staff there were very helpful and friendly. I couldn't have done it without them.

5
★★★★★

Great store! There is a huge variety of selections to go through. Fortunately, the staff there were very helpful and friendly. I couldn't have done it without them.

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.

Great store! There is a huge variety of selections to go through. Fortunately, the staff there were very helpful and friendly. I couldn't have done it without them.

3
★★★★★

Great store! There is a huge variety of selections to go through. Fortunately, the staff there were very helpful and friendly. I couldn't have done it without them.

.

We love our set . It's beautiful, high quality and very comfortable. We can't say enough about Pablo and Nick who helped us. Thank you Pablo.

5
★★★★★

We love our set . It's beautiful, high quality and very comfortable. We can't say enough about Pablo and Nick who helped us. Thank you Pablo.

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.

We love our set . It's beautiful, high quality and very comfortable. We can't say enough about Pablo and Nick who helped us. Thank you Pablo.

3
★★★★★

We love our set . It's beautiful, high quality and very comfortable. We can't say enough about Pablo and Nick who helped us. Thank you Pablo.

.

I would like to thank the staff at Custom Fireplace for helping my mother with her Pellet stove choice. We didn't know what would be the best way to heat her home which is on a propane system and extremely expensive. The guys down there gave us plenty of knowledge and we came to the conclusion that the pellet stove would be the best bet. My mother is 60 years old and we also needed to make sure that she could manage the pellet bags which she can. Her energy bill is significantly lower already and I will update my post after a year of use. Thanks again guys.

5
★★★★★

I would like to thank the staff at Custom Fireplace for helping my mother with her Pellet stove choice. We didn't know what would be the best way to heat her home which is on a propane system and extremely expensive. The guys down there gave us plenty of knowledge and we came to the conclusion that the pellet stove would be the best bet. My mother is 60 years old and we also needed to make sure that she could manage the pellet bags which she can. Her energy bill is significantly lower already and I will update my post after a year of use. Thanks again guys.

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1 out of 1 people found this review helpful.

.

I am very happy with the customer service received at this store. I appreciate the help of Nick P. and Anthony and others whose names I don't remember. Nick has been excellent at following up with me, even when it wasn't the answer or

3
★★★★★

I am very happy with the customer service received at this store. I appreciate the help of Nick P. and Anthony and others whose names I don't remember. Nick has been excellent at following up with me, even when it wasn't the answer or

.

I would like to thank the staff at Custom Fireplace for helping my mother with her Pellet stove choice. We didn't know what would be the best way to heat her home which is on a propane system and extremely expensive. The guys down there

3
★★★★★

I would like to thank the staff at Custom Fireplace for helping my mother with her Pellet stove choice. We didn't know what would be the best way to heat her home which is on a propane system and extremely expensive. The guys down there

.

I am very happy with the customer service received at this store. I appreciate the help of Nick P. and Anthony and others whose names I don't remember. Nick has been excellent at following up with me, even when it wasn't the answer or solution I was hoping for. He provided a lot of information about all the fireplaces and went above and beyond to find the right one for our installation. We appreciate the responsiveness; when you spend this kind of money on a fireplace (not cheap!) you expect knowledgeable and responsive sales people, before and after the sale. I can happily say that I have received this from Custom fireplace. No complaints, and I'm really picky!

5
★★★★★

I am very happy with the customer service received at this store. I appreciate the help of Nick P. and Anthony and others whose names I don't remember. Nick has been excellent at following up with me, even when it wasn't the answer or solution I was hoping for. He provided a lot of information about all the fireplaces and went above and beyond to find the right one for our installation. We appreciate the responsiveness; when you spend this kind of money on a fireplace (not cheap!) you expect knowledgeable and responsive sales people, before and after the sale. I can happily say that I have received this from Custom fireplace. No complaints, and I'm really picky!

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2 out of 2 people found this review helpful.

.

Bought a gas fireplace insert from Custom Fireplace...and was able to get a floor model (with full warranty) for a very nice discount. They were great and walked me through the whole process, came out and measured so that the installation went smoothly. Daniel did the install and electric and I couldn't be more satisfied. Professional and personable all the way through.

5
★★★★★

Bought a gas fireplace insert from Custom Fireplace...and was able to get a floor model (with full warranty) for a very nice discount. They were great and walked me through the whole process, came out and measured so that the installation went smoothly. Daniel did the install and electric and I couldn't be more satisfied. Professional and personable all the way through.

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2 out of 2 people found this review helpful.

.

Bought a gas fireplace insert from Custom Fireplace...and was able to get a floor model (with full warranty) for a very nice discount. They were great and walked me through the whole process, came out and measured so that the installation

3
★★★★★

Bought a gas fireplace insert from Custom Fireplace...and was able to get a floor model (with full warranty) for a very nice discount. They were great and walked me through the whole process, came out and measured so that the installation

.

Beautiful fireplace. Late (by about an hour) arriving to install. After hours of work -- it didn't work. Came back the next day. Late again. Worked. Several days later a lighting piece detached and was an unsightly piece of glass

3
★★★★★

Beautiful fireplace. Late (by about an hour) arriving to install. After hours of work -- it didn't work. Came back the next day. Late again. Worked. Several days later a lighting piece detached and was an unsightly piece of glass

.

After searching for Patio furniture for 2 years and committing to buying something this year, we were very excited with what we found at Custom Fireplace Patio & BBQ. Their patio furniture selection was small, but just what we needed and good quality with a reasonable price. (We looked everywhere from Frellens, to Patio World to Lowes, Costco, and Home Depot). I walked into Custom BBQ and made a decision on the spot.

Pablo helped us get matching fabric throughout and tried to be thoughtful in ordering tighter "bouncy" seats (per a comment by my husband). Upon delivery I was not happy with the tightness and he made it right by ordering the parts I tested in the store and came out twice to install them on every chair.

We LOVE our set . It's beautiful, high quality and very comfortable. We can't say enough about Pablo and Tony who helped us.

The patio furniture and fireplaces all looked great. We had a great experience, and I promised Pablo after all his hard work, I'd put a review on the web for him.

Thank you Pablo. - Jennifer & Mike

2
★★★★★

After searching for Patio furniture for 2 years and committing to buying something this year, we were very excited with what we found at Custom Fireplace Patio & BBQ. Their patio furniture selection was small, but just what we needed and good quality with a reasonable price. (We looked everywhere from Frellens, to Patio World to Lowes, Costco, and Home Depot). I walked into Custom BBQ and made a decision on the spot.

Pablo helped us get matching fabric throughout and tried to be thoughtful in ordering tighter "bouncy" seats (per a comment by my husband). Upon delivery I was not happy with the tightness and he made it right by ordering the parts I tested in the store and came out twice to install them on every chair.

We LOVE our set . It's beautiful, high quality and very comfortable. We can't say enough about Pablo and Tony who helped us.

The patio furniture and fireplaces all looked great. We had a great experience, and I promised Pablo after all his hard work, I'd put a review on the web for him.

Thank you Pablo. - Jennifer & Mike

Pros: Pablo went out of his way to make sure we got what we wanted

.

Combining over 30 years of experience in the Hearth & Patio industries. Custom fireplace is recently under new ownership.
With ambition towards customer service, product awareness, and time managment. With over 50 manufcturers, our product line caters to every taste. Our friendly staff is here to help guide you!

2
★★★★★

Combining over 30 years of experience in the Hearth & Patio industries. Custom fireplace is recently under new ownership.
With ambition towards customer service, product awareness, and time managment. With over 50 manufcturers, our product line caters to every taste. Our friendly staff is here to help guide you!

.

IM not sure what the other people are talking about. I didn't get a super deal the price was fair. and the service was good. i walked in the gentlemen (i didn't see any kids) knew alot about fireplace and what i was looking for to heat my livening room and the style. now i just need the cold weather to get here so i can enjoy my new fireplace thank you guys A+ work!

2
★★★★★

IM not sure what the other people are talking about. I didn't get a super deal the price was fair. and the service was good. i walked in the gentlemen (i didn't see any kids) knew alot about fireplace and what i was looking for to heat my livening room and the style. now i just need the cold weather to get here so i can enjoy my new fireplace thank you guys A+ work!

Pros: Good price and ontime

Cons: none!

.

We had money on account for pellets. They ran out of pellets early last February and never got any more in again. We had money on account, as we prepaid for pellets. I just called to ask if they had any in for this season and was told the place was sold and under new management. I asked what happened to the money that I had on account, and was told the it went with the old owners. I am out approximately $150.

0
★☆☆☆☆

We had money on account for pellets. They ran out of pellets early last February and never got any more in again. We had money on account, as we prepaid for pellets. I just called to ask if they had any in for this season and was told the place was sold and under new management. I asked what happened to the money that I had on account, and was told the it went with the old owners. I am out approximately $150.

.

The place is a joke. You visit their show room and they never have enough help. Once you do get help it is by kids cause the lady that manages the place is rude and has little to no customer service skills. The price we got was about $500 less than anywhere else. That was the mistake. Knowing what I know now, I woul dspend 4x that much more. Promised 2 weeks. They come and and tore up my fireplace and said it would not fit and left my fireplace torn up, After numerous attempts to resolve, ended up spending more money for something that woudl fit. They came out to install and installer, not affliliated with the store says the store made a mistake and charges more for the installation.

Poor business practices, stay no matter what price or promises they make....

0
★☆☆☆☆

The place is a joke. You visit their show room and they never have enough help. Once you do get help it is by kids cause the lady that manages the place is rude and has little to no customer service skills. The price we got was about $500 less than anywhere else. That was the mistake. Knowing what I know now, I woul dspend 4x that much more. Promised 2 weeks. They come and and tore up my fireplace and said it would not fit and left my fireplace torn up, After numerous attempts to resolve, ended up spending more money for something that woudl fit. They came out to install and installer, not affliliated with the store says the store made a mistake and charges more for the installation.

Poor business practices, stay no matter what price or promises they make....

Pros: Nothing

Cons: Everything

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