Brake Masters Santa Monica

★★★★☆
  • 1547 Lincoln Boulevard

    Santa Monica, CA 90401

    Map & Directions
  • 310-458-1818

About Brake Masters Santa Monica

Categories
  • Auto Parts & Accessories
  • Automotive Repair
Details
  • Transmission Repair
  • Engine Repair
  • Brake Repair
  • Oil Changes
  • Tune Ups

Automotive

Automotive
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My buddy suggested Brake Masters on Lincoln when I started hearing a terrible squeak from my brakes.

I was immediately greeted and the car was taken for a free brake inspection. My pads were low and was promised to have them changed with higher quality pads.

After the service was performed, the store manager, Eric, took me around the block to ensure there were no more squeaky noises. I left a satisfied customer.

Any reviews that are not positive must come from uneducated or angry people. Brake Masters is a professional and friendly place to get your auto service/repair. These guys must get a ton of repeat business.

5
★★★★★

My buddy suggested Brake Masters on Lincoln when I started hearing a terrible squeak from my brakes.

I was immediately greeted and the car was taken for a free brake inspection. My pads were low and was promised to have them changed with higher quality pads.

After the service was performed, the store manager, Eric, took me around the block to ensure there were no more squeaky noises. I left a satisfied customer.

Any reviews that are not positive must come from uneducated or angry people. Brake Masters is a professional and friendly place to get your auto service/repair. These guys must get a ton of repeat business.

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The most honest shop I have ever been to! Phil, the manager, walked me through the car and gave me options of what to fix. He actually told me that i didn't need to replace the rotors and that saved me a lot of money. Not sure what the couple bad reviews on here are about, but I had a great experience over there!

4
★★★★☆

The most honest shop I have ever been to! Phil, the manager, walked me through the car and gave me options of what to fix. He actually told me that i didn't need to replace the rotors and that saved me a lot of money. Not sure what the couple bad reviews on here are about, but I had a great experience over there!

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I was scammed by Eric who, will pretend to be your best friend while picking your pocket. He even has some props he pulls out to convince you to do something you do not need done.

I called him about replacing brake pads and he told me that I'd be entitled to 10% off. When I got there, I was informed that my rear rotors needed replacing. They were at .334 of an inch and he showed me on the computer that the minimum thickness is .300 of an inch. He said once machined they'd be close to .300 of an inch. I asked why he needed to machine them and he gave me a long song and dance. When I balked he said he'd throw in a brake fluid change and that for my safety I should replace the rotors. Incidentally that was the 10% off I got at the end.

Guess what! A new factory rotor is sold at .358 of an inch which meant that I had more left on my rotors than I had worn. An experienced Honda technician told me that you only need to replace a rotor when there is a violent shimmy from a warped rotor and rear rotors can last a very long time.

Eric was cagey about the model of rotors he put on and from my research it seems they're $20 rotors for which he charges $90. Furthermore I was also informed that there is no need to change the brake fluid. The final scam in this scheme is to put very hard "lifetime" brake pads so they wear out your rotors faster. The idea of pads is so your rotors last longer.

While I was in the waiting room I saw him convince a young couple to spend $1000 in repairs on a car they claimed was worth $1500. They were putting off their marriage so as to save and Eric seems to be the kind of person who'd rather they squander their cash at Brakemasters.. Who would recommend changing struts on a car worth $1500?

Changing brakes is not rocket science and you don't need to resurface rotors. Do it yourself or find a decent Independent.

1
★☆☆☆☆

I was scammed by Eric who, will pretend to be your best friend while picking your pocket. He even has some props he pulls out to convince you to do something you do not need done.

I called him about replacing brake pads and he told me that I'd be entitled to 10% off. When I got there, I was informed that my rear rotors needed replacing. They were at .334 of an inch and he showed me on the computer that the minimum thickness is .300 of an inch. He said once machined they'd be close to .300 of an inch. I asked why he needed to machine them and he gave me a long song and dance. When I balked he said he'd throw in a brake fluid change and that for my safety I should replace the rotors. Incidentally that was the 10% off I got at the end.

Guess what! A new factory rotor is sold at .358 of an inch which meant that I had more left on my rotors than I had worn. An experienced Honda technician told me that you only need to replace a rotor when there is a violent shimmy from a warped rotor and rear rotors can last a very long time.

Eric was cagey about the model of rotors he put on and from my research it seems they're $20 rotors for which he charges $90. Furthermore I was also informed that there is no need to change the brake fluid. The final scam in this scheme is to put very hard "lifetime" brake pads so they wear out your rotors faster. The idea of pads is so your rotors last longer.

While I was in the waiting room I saw him convince a young couple to spend $1000 in repairs on a car they claimed was worth $1500. They were putting off their marriage so as to save and Eric seems to be the kind of person who'd rather they squander their cash at Brakemasters.. Who would recommend changing struts on a car worth $1500?

Changing brakes is not rocket science and you don't need to resurface rotors. Do it yourself or find a decent Independent.

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.

Sal and the rest of the team at Brake Masters did a great job on the front end of my Dodge caravan. I have always been impressed by their friendly and helpful attitude in all regards. The service is excellent and I would recommend them to anyone looking for a refreshing autoshop experience!
Sincerely,Peter Sterling

5
★★★★★

Sal and the rest of the team at Brake Masters did a great job on the front end of my Dodge caravan. I have always been impressed by their friendly and helpful attitude in all regards. The service is excellent and I would recommend them to anyone looking for a refreshing autoshop experience!
Sincerely,Peter Sterling

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I'm the first to criticize and the first to compliment. Sal was a pleasure to deal with and I never felt taken advantage of. He was very direct in telling me what my car needed and the price was right. Brake Masters is true to their slogan.

4
★★★★☆

I'm the first to criticize and the first to compliment. Sal was a pleasure to deal with and I never felt taken advantage of. He was very direct in telling me what my car needed and the price was right. Brake Masters is true to their slogan.

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Above anything else, Brake Masters was honest with me about my car. I brought my car in because the brakes were squeaking and figured because i was a girl they were going to take advantage of me. NOT THE CASE! Where as the dealer told me i needed rotors they explained that all i needed was my pads replaced. The guys were so nice and even gave me coupons towards my next visit. It's just the best place to get your brakes done.

5
★★★★★

Above anything else, Brake Masters was honest with me about my car. I brought my car in because the brakes were squeaking and figured because i was a girl they were going to take advantage of me. NOT THE CASE! Where as the dealer told me i needed rotors they explained that all i needed was my pads replaced. The guys were so nice and even gave me coupons towards my next visit. It's just the best place to get your brakes done.

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I brought my car into Brake Masters in Santa Monica for a free brake inspection after getting a recommendation from a neighbor.It only took 15 minutes for them to tell me that I still had 50% left on my brake pads and to come back in 6 months for a re-inspection. I trust their name and do find them to give and "Honest Brake"

4
★★★★☆

I brought my car into Brake Masters in Santa Monica for a free brake inspection after getting a recommendation from a neighbor.It only took 15 minutes for them to tell me that I still had 50% left on my brake pads and to come back in 6 months for a re-inspection. I trust their name and do find them to give and "Honest Brake"

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They told me and put in writing that two bolts on my rear caliper needed to be re-thread. I took my car to another mechanic and saw that the bolts were not re-thread and were not even new. I went back to get my money back stating what happened in a calm and respectable manner and was told that if I wanted to get the bolts put in without paying an excessive $90, I should do it myself. True, but I shouldn't be lied to and pay for work that was not performed. All in all, it cost me $270 to get two brake pads replaced and two used bolts bolted in- a 30 minute job. Poor customer service and horrible ethical practices. Fare Warning: Avoid Brake Masters.

1
★☆☆☆☆

They told me and put in writing that two bolts on my rear caliper needed to be re-thread. I took my car to another mechanic and saw that the bolts were not re-thread and were not even new. I went back to get my money back stating what happened in a calm and respectable manner and was told that if I wanted to get the bolts put in without paying an excessive $90, I should do it myself. True, but I shouldn't be lied to and pay for work that was not performed. All in all, it cost me $270 to get two brake pads replaced and two used bolts bolted in- a 30 minute job. Poor customer service and horrible ethical practices. Fare Warning: Avoid Brake Masters.

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It sounded too good to be true, and it was. I thought I would get my brakes changed for $79, but that's only if you have drum brakes. When are they going to give discbrakers a break? It cost me $177, but the person on the phone offered me a $10 discount when I whined about my useless coupon. However, the person at the front desk asked for a copy of the $10 off coupon, which I didn't have, so I really have no clue if I really got a discount. He looked confused when I asked him if my $10 discount was applied. He said that I could get that discount only if I presented that specific coupon. In the end, he claimed that he already took $10 off even before I asked about the discount, but I think he said that to appease me. All in all, I'm glad my brakes aren't squeaking anymore. Here's a plus: Brake Masters is open on Saturdays.

4
★★★★☆

It sounded too good to be true, and it was. I thought I would get my brakes changed for $79, but that's only if you have drum brakes. When are they going to give discbrakers a break? It cost me $177, but the person on the phone offered me a $10 discount when I whined about my useless coupon. However, the person at the front desk asked for a copy of the $10 off coupon, which I didn't have, so I really have no clue if I really got a discount. He looked confused when I asked him if my $10 discount was applied. He said that I could get that discount only if I presented that specific coupon. In the end, he claimed that he already took $10 off even before I asked about the discount, but I think he said that to appease me. All in all, I'm glad my brakes aren't squeaking anymore. Here's a plus: Brake Masters is open on Saturdays.

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.

When my squealing brakes told me it was time to take my car into the shop, I chose the Brake Masters on Lincoln because of its proximity to my place of employment. Fortunately, I didn't sacrifice good service and affordability for convenience.
The gentleman there made sure to explain everything they intended to do to get my brake system working in top condition, this was especially helpful for a car repair neophyte such as myself.
The wall behind the counter is lined with autographed headshots of many young (unknown) actors. I take it that they felt as comfortable as I leaving a possesion as important as their car in the hands of these professionals.
The icing on the cake was getting my car back on the same day that I brought it in.

PROS: Affordable, friendly, fast
CONS:

4
★★★★☆

When my squealing brakes told me it was time to take my car into the shop, I chose the Brake Masters on Lincoln because of its proximity to my place of employment. Fortunately, I didn't sacrifice good service and affordability for convenience.
The gentleman there made sure to explain everything they intended to do to get my brake system working in top condition, this was especially helpful for a car repair neophyte such as myself.
The wall behind the counter is lined with autographed headshots of many young (unknown) actors. I take it that they felt as comfortable as I leaving a possesion as important as their car in the hands of these professionals.
The icing on the cake was getting my car back on the same day that I brought it in.

PROS: Affordable, friendly, fast
CONS:

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