Country Wood Furniture

★★☆☆☆
  • 14928 Camden Ave

    San Jose, CA 95124

    Map & Directions
  • 408-369-9708

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WORST retail experience ever. I was in hurry to buy furniture for a move and misjudged the small area I had so cancelled within hours the man behind counter became off the rails, pounding the counter and swearing and screaming waving his

3
★★★★★

WORST retail experience ever. I was in hurry to buy furniture for a move and misjudged the small area I had so cancelled within hours the man behind counter became off the rails, pounding the counter and swearing and screaming waving his

.

This place deserves no stars. I ordered two bunk beds last Tuesday and was told they would arrive that Friday or Saturday. I arranged for pickup for the following Wednesday (today). I called yesterday to confirm they were in and was told

3
★★★★★

This place deserves no stars. I ordered two bunk beds last Tuesday and was told they would arrive that Friday or Saturday. I arranged for pickup for the following Wednesday (today). I called yesterday to confirm they were in and was told

.

This place deserves no stars. I ordered two bunk beds last Tuesday and was told they would arrive that Friday or Saturday. I arranged for pickup for the following Wednesday (today). I called yesterday to confirm they were in and was told that only one had arrived. Unfortunate that no one at CWF thought it might be nice to inform me. But as I had already arranged for pick up, I went ahead with my movers to pick up the one bunk bed.

I was greeted with "Oh, you??re THAT WOMAN who ordered the bunk beds". in a contemptuous tone. I had my movers with me and told him we were here to pick up the bunk bed. I asked him to deliver the 2nd bed since it hadn't arrived as promised. He said "Absolutely not". Then he launched into a diatribe about how I had ordered the beds at the last minute on a Weds and then had the nerve to expect them on Friday. He proceeded to berate me on how unreasonable I was and how bad my attitude was.

To this point, all I had asked him to do was deliver the bed that was late!
And, to be clear, I ordered the beds on TUESDAY, not Wednesday. Furthermore, I would not have expected the beds on Friday if I had not been told numerous times by his staff that that was the arrival date.

He then demanded my credit card to refund my money for both beds. He said he didn't have to sell them to someone with such a bad attitude.

So, while he processed the refund he continued to call me names and tell me what a horrible person I was. The movers were speechless. When they questioned his customer service attitude he snapped that he had great customer service since he had over $30 million in sales. Really. $30 million. Selling bunk beds.

He then threw my card and receipt at me and told me never to come back.

Don't worry. I am thankful he didn't get my money and will do everything I can to keep people from experiencing what I experienced.

I didn't deserve that treatment. No one does. I made a simple request, nothing more. He chose to refund $1100 rather than spend $50 on a delivery.

I am incredulous that he is still in business.

1
★☆☆☆☆

This place deserves no stars. I ordered two bunk beds last Tuesday and was told they would arrive that Friday or Saturday. I arranged for pickup for the following Wednesday (today). I called yesterday to confirm they were in and was told that only one had arrived. Unfortunate that no one at CWF thought it might be nice to inform me. But as I had already arranged for pick up, I went ahead with my movers to pick up the one bunk bed.

I was greeted with "Oh, you??re THAT WOMAN who ordered the bunk beds". in a contemptuous tone. I had my movers with me and told him we were here to pick up the bunk bed. I asked him to deliver the 2nd bed since it hadn't arrived as promised. He said "Absolutely not". Then he launched into a diatribe about how I had ordered the beds at the last minute on a Weds and then had the nerve to expect them on Friday. He proceeded to berate me on how unreasonable I was and how bad my attitude was.

To this point, all I had asked him to do was deliver the bed that was late!
And, to be clear, I ordered the beds on TUESDAY, not Wednesday. Furthermore, I would not have expected the beds on Friday if I had not been told numerous times by his staff that that was the arrival date.

He then demanded my credit card to refund my money for both beds. He said he didn't have to sell them to someone with such a bad attitude.

So, while he processed the refund he continued to call me names and tell me what a horrible person I was. The movers were speechless. When they questioned his customer service attitude he snapped that he had great customer service since he had over $30 million in sales. Really. $30 million. Selling bunk beds.

He then threw my card and receipt at me and told me never to come back.

Don't worry. I am thankful he didn't get my money and will do everything I can to keep people from experiencing what I experienced.

I didn't deserve that treatment. No one does. I made a simple request, nothing more. He chose to refund $1100 rather than spend $50 on a delivery.

I am incredulous that he is still in business.

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.

This is an awful store! The owner Mike Wilson was so rude and obnoxious. please DO NOT order from them!! They should not even be in business. If you were so unfortunate as to have order anything from them (like I did), please be aware that you can ask for a refund by CALLING YOUR CREDIT CARD company. They are not supposed to even charge your credit card for something they have not delivered. And you can also file for a complaint at https://www.ftccomplaintassistant.gov/

1
★☆☆☆☆

This is an awful store! The owner Mike Wilson was so rude and obnoxious. please DO NOT order from them!! They should not even be in business. If you were so unfortunate as to have order anything from them (like I did), please be aware that you can ask for a refund by CALLING YOUR CREDIT CARD company. They are not supposed to even charge your credit card for something they have not delivered. And you can also file for a complaint at https://www.ftccomplaintassistant.gov/

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Thank you all for writing reviews. I haven't been there (thank God!) and won't be going there. Sounds like a nightmare. My condolences to you all.

4
★★★★☆

Thank you all for writing reviews. I haven't been there (thank God!) and won't be going there. Sounds like a nightmare. My condolences to you all.

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I wish I had read the reviews before I bought our chairs! It's been 3 months and still no chairs. Nothing but rudeness and "check back in 2 weeks".

1
★☆☆☆☆

I wish I had read the reviews before I bought our chairs! It's been 3 months and still no chairs. Nothing but rudeness and "check back in 2 weeks".

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.

NEVER GO HERE, EVER!!

NEGATIVE ELEVENTY BILLION STARS!
If I'd read the reviews, I would known better too.
http://www.yelp.com/biz/country-wood-furniture-san-jose

They have a solid "F" rating with the BBB - with 25 claims in 36 months - check it out for yourself.
http://sanjose.bbb.org/Business-Report/Country-Wood-Furniture-206045

BBB reviews: http://www.trustlink.org/BusinessProfile.aspx?ID=206039645

Contact the Consumer protection Division of the Santa Clara DA Office. 408-792-2880
www.santaclara-da.org Go to "Publications / Resources", then "DA Publications" then "Consumer Protection Complaint Form". Fill it out and turn it in!!!

I ordered a couple of items 9 weeks ago. Half of the items were damaged, and had to be replaced. It's been another 5 weeks. I have called maybe 3 or 4 times to pleasantly check delivery of the replacement parts. Today, I went by the store - in hindsight: a mistake maybe.
When I pull in the owner had just walked out the front door. He looks at me and says "aww, crap (chit)" (I saw him and heard him clearly.) and does an about face and follows me into the store. I asked the Henrietta behind the counter when the furniture might be in, she asks my name and the mfg involved. The owner pipes in with "we just received notification today that it shipped on the 21st. It's coming from the east coast". I said that I had been told that it shipped 3 times in the last 2 weeks, was this time any different. He says yeah, it'll be a few more days. I said "whatever, if you're sure this time. I headed for the door and threw it open, the door hit the frame and I walked away. The owner Mike Wilson comes out and begins a stream of profanity that disgusted me & pissed me off. Well, not really, but he tried to be big Mr Billy Badass. Standing right in my face (6 inches) "did I try to break the door? eff this and eff that, he'll shove his foot up my ass, people like me, blah, blah, blah, I'm a piece of chit (crap) and I should tell my friends to never shop there, etc, etc, while spraying spittle on my shirt. Unfortunately he never would touch me, but he even stood real tall and resorted to a "you effing dwarf!" comment WTF? I'm 6' and he's like 6'2". Neither one of us is a midget in an average crowd. I did mention that he should back the efff up out of my face, and if I'd wanted to break the door it would absolutely positively been broken. He told me to send someone else to pick up my stuff, and I just said nah, I'll be back. He told me to bring a witness... REALLY? A witness? His worker and Henrietta came out and pulled him back in the store, but I'm sitting here still very irritated.
As mentioned everything they sell is "special ordered" and "non-returnable" from a catalog, and I need them to have a matched set. The wife is going to the credit card company to delay payment or get the money back for product not received yet. I'll be filing a report with the BBB also, and may press charges for threatening to assault me.

Well, I took the Sheriff as my witness to pick up the furniture which was apparently received on 2/10, 20 days after "it was shipped" on Jan 21st. I didn't have to talk to Mike again, but the employee who got my stuff says the boss needs mental counseling for "anger management". What a joke!

1
★☆☆☆☆

NEVER GO HERE, EVER!!

NEGATIVE ELEVENTY BILLION STARS!
If I'd read the reviews, I would known better too.
http://www.yelp.com/biz/country-wood-furniture-san-jose

They have a solid "F" rating with the BBB - with 25 claims in 36 months - check it out for yourself.
http://sanjose.bbb.org/Business-Report/Country-Wood-Furniture-206045

BBB reviews: http://www.trustlink.org/BusinessProfile.aspx?ID=206039645

Contact the Consumer protection Division of the Santa Clara DA Office. 408-792-2880
www.santaclara-da.org Go to "Publications / Resources", then "DA Publications" then "Consumer Protection Complaint Form". Fill it out and turn it in!!!

I ordered a couple of items 9 weeks ago. Half of the items were damaged, and had to be replaced. It's been another 5 weeks. I have called maybe 3 or 4 times to pleasantly check delivery of the replacement parts. Today, I went by the store - in hindsight: a mistake maybe.
When I pull in the owner had just walked out the front door. He looks at me and says "aww, crap (chit)" (I saw him and heard him clearly.) and does an about face and follows me into the store. I asked the Henrietta behind the counter when the furniture might be in, she asks my name and the mfg involved. The owner pipes in with "we just received notification today that it shipped on the 21st. It's coming from the east coast". I said that I had been told that it shipped 3 times in the last 2 weeks, was this time any different. He says yeah, it'll be a few more days. I said "whatever, if you're sure this time. I headed for the door and threw it open, the door hit the frame and I walked away. The owner Mike Wilson comes out and begins a stream of profanity that disgusted me & pissed me off. Well, not really, but he tried to be big Mr Billy Badass. Standing right in my face (6 inches) "did I try to break the door? eff this and eff that, he'll shove his foot up my ass, people like me, blah, blah, blah, I'm a piece of chit (crap) and I should tell my friends to never shop there, etc, etc, while spraying spittle on my shirt. Unfortunately he never would touch me, but he even stood real tall and resorted to a "you effing dwarf!" comment WTF? I'm 6' and he's like 6'2". Neither one of us is a midget in an average crowd. I did mention that he should back the efff up out of my face, and if I'd wanted to break the door it would absolutely positively been broken. He told me to send someone else to pick up my stuff, and I just said nah, I'll be back. He told me to bring a witness... REALLY? A witness? His worker and Henrietta came out and pulled him back in the store, but I'm sitting here still very irritated.
As mentioned everything they sell is "special ordered" and "non-returnable" from a catalog, and I need them to have a matched set. The wife is going to the credit card company to delay payment or get the money back for product not received yet. I'll be filing a report with the BBB also, and may press charges for threatening to assault me.

Well, I took the Sheriff as my witness to pick up the furniture which was apparently received on 2/10, 20 days after "it was shipped" on Jan 21st. I didn't have to talk to Mike again, but the employee who got my stuff says the boss needs mental counseling for "anger management". What a joke!

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.

I read a recent review from Tina in Santa Clara on ripoffreport.com and OMG,
I had the very same experience that she had with Country Wood Furnture in
San Jose! And now I find all these other reviews and I can't believe I went there
before reading all of this. They have such horrible customer service, from the
top down. Mike Wilson, the owner, is such a rude and obnoxious and horrible man.
And Henrietta is no better.

I bought a dresser and desk to upgrade my teenage son's room and the buying
process was actually an ok experience. But then it went to Hell after they
took my money! They stood me up for my delivery which I even confirmed two
days prior. Right before my deliver window was over, I called, and Nathan, the
Sales Guy was alone and had no clue how to deal with a delivery problem. He
hung up on me when I asked if he could call the driver and see if they could
deliver it while I am still home, and he hung up on me!

I then called back and suddenly the manager was in, Henrietta, and she was
so condescending. I questioned why they didn't deliver my furniture and she
had every excuse. She said one of the drivers didn't show up that day for work.
So I asked why they couldn't have called me in advance to modify my delivery
schedule. She had no answer for this. I was frustrated at this point since I left
work just for this delivery and they stood me up and then Nathan hangs up on
me when I am just trying to get my furniture. She was inconsiderate with my
frustration but did propose a couple other time slots later that day. So I agreed
to 5PM. She then made sure to tell me not to blame the delivery guys when they
come over. I assured her that wouldn't happen since all of this was management's
fault, not the delivery driver.

OMG, I didn't know the delivery guy was going to be Mike Wilson, the owner from
HELL! Immediately from the start, you could see Mike had a major attitude with
me. What the heck did Henrietta tell him? I didn't even say anything to him yet,
I was polite, didn't say much at all, but I did want to inspect my furniture before
they moved it in the house. With each little comment I made through my inspection,
Mike reacted with a quick rude comment back. After a few of those reactions,
I said "you think you could be a little friendlier?" He immediately blew up at me
and started to push himself into my house to remove one of the two furniture items
he just moved in. I insisted he leave the furniture there and I managed to stop him
from storming back into my home. He then said to me "if only you didn't say anything,
just shut your f_n mouth". Then he said "that's why there's no man in your life". OMG
again, how rude and obnoxious can anyone be with a customer that just spent almost
$1000 in their store! On the way out, Mike said sarcastically to my son, "good luck son".
My son wanted so much to say something back to this man with every rude comment
he made but he was afraid they would do something nasty. That's how horrible their
service was, right there in front of my kid who was getting all this furniture from them.

I so wanted to throw this furniture back in their face and not give them my business
but the only reason I didn't is because my son spent hours already picking it out
and his room was empty and waiting for the new furniture. He really wanted to keep it.

After they were gone, I was able to inspect the furniture more closely and found
one of the 5 drawers in my finished wood dresser is unfinished! Now I have a
drawer that I have to deal with them again? Ugh! I called and spoke to Henrietta
that evening and I told her about the problem and she said "didn't you inspect it
before they installed it? I told her I TRIED BUT THEY WERE SO RUDE THAT IT
WAS HARD TO DO! I then told her all the rude things Mike said to me and she
had the nerve to say to me "you're one of those people who have what we call
diarrhea of the mouth!" WHOA! That's where I fricken draw the line. That is so
not right to treat someone this way! I am with anyone who wants to stand outside
their store with picket signs or anyone who wants to take action against them.
They need to be put out of business now!

1
★☆☆☆☆

I read a recent review from Tina in Santa Clara on ripoffreport.com and OMG,
I had the very same experience that she had with Country Wood Furnture in
San Jose! And now I find all these other reviews and I can't believe I went there
before reading all of this. They have such horrible customer service, from the
top down. Mike Wilson, the owner, is such a rude and obnoxious and horrible man.
And Henrietta is no better.

I bought a dresser and desk to upgrade my teenage son's room and the buying
process was actually an ok experience. But then it went to Hell after they
took my money! They stood me up for my delivery which I even confirmed two
days prior. Right before my deliver window was over, I called, and Nathan, the
Sales Guy was alone and had no clue how to deal with a delivery problem. He
hung up on me when I asked if he could call the driver and see if they could
deliver it while I am still home, and he hung up on me!

I then called back and suddenly the manager was in, Henrietta, and she was
so condescending. I questioned why they didn't deliver my furniture and she
had every excuse. She said one of the drivers didn't show up that day for work.
So I asked why they couldn't have called me in advance to modify my delivery
schedule. She had no answer for this. I was frustrated at this point since I left
work just for this delivery and they stood me up and then Nathan hangs up on
me when I am just trying to get my furniture. She was inconsiderate with my
frustration but did propose a couple other time slots later that day. So I agreed
to 5PM. She then made sure to tell me not to blame the delivery guys when they
come over. I assured her that wouldn't happen since all of this was management's
fault, not the delivery driver.

OMG, I didn't know the delivery guy was going to be Mike Wilson, the owner from
HELL! Immediately from the start, you could see Mike had a major attitude with
me. What the heck did Henrietta tell him? I didn't even say anything to him yet,
I was polite, didn't say much at all, but I did want to inspect my furniture before
they moved it in the house. With each little comment I made through my inspection,
Mike reacted with a quick rude comment back. After a few of those reactions,
I said "you think you could be a little friendlier?" He immediately blew up at me
and started to push himself into my house to remove one of the two furniture items
he just moved in. I insisted he leave the furniture there and I managed to stop him
from storming back into my home. He then said to me "if only you didn't say anything,
just shut your f_n mouth". Then he said "that's why there's no man in your life". OMG
again, how rude and obnoxious can anyone be with a customer that just spent almost
$1000 in their store! On the way out, Mike said sarcastically to my son, "good luck son".
My son wanted so much to say something back to this man with every rude comment
he made but he was afraid they would do something nasty. That's how horrible their
service was, right there in front of my kid who was getting all this furniture from them.

I so wanted to throw this furniture back in their face and not give them my business
but the only reason I didn't is because my son spent hours already picking it out
and his room was empty and waiting for the new furniture. He really wanted to keep it.

After they were gone, I was able to inspect the furniture more closely and found
one of the 5 drawers in my finished wood dresser is unfinished! Now I have a
drawer that I have to deal with them again? Ugh! I called and spoke to Henrietta
that evening and I told her about the problem and she said "didn't you inspect it
before they installed it? I told her I TRIED BUT THEY WERE SO RUDE THAT IT
WAS HARD TO DO! I then told her all the rude things Mike said to me and she
had the nerve to say to me "you're one of those people who have what we call
diarrhea of the mouth!" WHOA! That's where I fricken draw the line. That is so
not right to treat someone this way! I am with anyone who wants to stand outside
their store with picket signs or anyone who wants to take action against them.
They need to be put out of business now!

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2 out of 2 people found this review helpful.

.

My Fiance and I went there and werent greated once while in the store. The store was small and the furniture was tacky, all of the furniture had knicks in the wood, which suggests to me that it had been used or poorly taken care of. The owner is a lazy and terrible salesmen, just because my Fiance and I look young he completely ignored us even when I looked over at him when I had a question he looked at me and looked away going back to reading the paper. IF YOU OWN A BUSINESS PAY ATTENTION TO YOUR CUSTOMERS!! I wouldnt go back to that store if they paid me.

1
★☆☆☆☆

My Fiance and I went there and werent greated once while in the store. The store was small and the furniture was tacky, all of the furniture had knicks in the wood, which suggests to me that it had been used or poorly taken care of. The owner is a lazy and terrible salesmen, just because my Fiance and I look young he completely ignored us even when I looked over at him when I had a question he looked at me and looked away going back to reading the paper. IF YOU OWN A BUSINESS PAY ATTENTION TO YOUR CUSTOMERS!! I wouldnt go back to that store if they paid me.

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1 out of 1 people found this review helpful.

.

I already filed a complaint to the Bureau of Consumer Protection. It would take less than 5 minutes to fill up the complaint form. I strongly urge you to fill up the form. You're helping everyone. You're helping the consumer.

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en#last

1
★☆☆☆☆

I already filed a complaint to the Bureau of Consumer Protection. It would take less than 5 minutes to fill up the complaint form. I strongly urge you to fill up the form. You're helping everyone. You're helping the consumer.

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en#last

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2 out of 2 people found this review helpful.

.

Today my wife went to get our money back for a item that was ordered March 22nd, 09. We 've already requested ou money back and was told 2wks ago that the item was on its way, still don't have it. When she went to request in person today she was meet by a man with no customer service training. The man told her she was never going to get her money back. While agueing with him a new customer said she would like to order something. My wife told her " I wouldn't if I was you". The man leaned forward and told my wife," SHUT THE F***UP." Tomorrrow I'll be going to see the Manager, But from what I just read this probaly wont do any good. Wish me luck. I'll keep you all informed....

0
★☆☆☆☆

Today my wife went to get our money back for a item that was ordered March 22nd, 09. We 've already requested ou money back and was told 2wks ago that the item was on its way, still don't have it. When she went to request in person today she was meet by a man with no customer service training. The man told her she was never going to get her money back. While agueing with him a new customer said she would like to order something. My wife told her " I wouldn't if I was you". The man leaned forward and told my wife," SHUT THE F***UP." Tomorrrow I'll be going to see the Manager, But from what I just read this probaly wont do any good. Wish me luck. I'll keep you all informed....

Pros: Nice wood

Cons: Terrible customer service

.

These people are the worst on God's green earth. I bought my sister a jewelry armoire for Christmas in October. When it finally arrived, after the royal jerking they always dole out, they placed it in my car. I didn't notice the leg was defective. When I attempted to get it replaced, let the jerking begin. Finally got a new armoire in March. Then, not thinking clearly, my sister went to get two television stands...again they are SO HELPFUL until they get your money. They arrived approximately four weeks after the promised date. When she got them home, one of them is hopelessly damaged. She called the store and the guy that answered told her to bring it back. She explained that she could not bring it back and he went psycho on her and hung up. Then he tied up the telephone lines so she could not call back. Finally...and I have advice for anyone who does business with these idiots...she had paid with her American Express card and guess what, they don't take crap. She disputed the charges and THEN the woman called...she left a message that she would call back later to resolve and we have not heard from her since. IMPORTANT WARNING - always pay with American Express if you must do business with these loons...

1
★☆☆☆☆

These people are the worst on God's green earth. I bought my sister a jewelry armoire for Christmas in October. When it finally arrived, after the royal jerking they always dole out, they placed it in my car. I didn't notice the leg was defective. When I attempted to get it replaced, let the jerking begin. Finally got a new armoire in March. Then, not thinking clearly, my sister went to get two television stands...again they are SO HELPFUL until they get your money. They arrived approximately four weeks after the promised date. When she got them home, one of them is hopelessly damaged. She called the store and the guy that answered told her to bring it back. She explained that she could not bring it back and he went psycho on her and hung up. Then he tied up the telephone lines so she could not call back. Finally...and I have advice for anyone who does business with these idiots...she had paid with her American Express card and guess what, they don't take crap. She disputed the charges and THEN the woman called...she left a message that she would call back later to resolve and we have not heard from her since. IMPORTANT WARNING - always pay with American Express if you must do business with these loons...

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2 out of 2 people found this review helpful.

.

I would give this store NEGATIVE STARS! The owner SCREAMED "NO" REPEATEDLY at my 2 YEAR OLD, because he was opening and shutting some drawers while I was writing down model numbers from a catalog. He didn't ask nicely (which my son easily responds to), or even give me a chance to talk to my son first - although really, it's not like he was hurting anything. When the sales lady who originally helped me came over and asked and why son was crying, I said "he screamed "no" at my son and scared him." (Terrified him really.) The owner overheard me and screamed at me "GET OUT OF MY STORE!". When I commented he should let parents know if he was unhappy about something so they could discipline their own kids, he screamed "GET OUT OF MY STORE NOW!"
WOW! Never had a more horrible experience in a store in my life!!!

1
★☆☆☆☆

I would give this store NEGATIVE STARS! The owner SCREAMED "NO" REPEATEDLY at my 2 YEAR OLD, because he was opening and shutting some drawers while I was writing down model numbers from a catalog. He didn't ask nicely (which my son easily responds to), or even give me a chance to talk to my son first - although really, it's not like he was hurting anything. When the sales lady who originally helped me came over and asked and why son was crying, I said "he screamed "no" at my son and scared him." (Terrified him really.) The owner overheard me and screamed at me "GET OUT OF MY STORE!". When I commented he should let parents know if he was unhappy about something so they could discipline their own kids, he screamed "GET OUT OF MY STORE NOW!"
WOW! Never had a more horrible experience in a store in my life!!!

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2 out of 2 people found this review helpful.

.

One star is way too many. How this person can still be in business is beyond me. Stepping into his store without reading the reviews here was one of the biggest mistakes our family has ever done. If I just copied and pasted all bad reviews this would exactly describe our experience with this creature. It all started when we realized some pieces from the furniture we ordered is badly manufactured and the assembly not possible. We called the store (at 10 am), the man on the
phone (later we found out it's the owner himself) said to send pictures of bad pieces and they would call us back.
They never did so we tried to contact them that same day four times hoping we could get our answer. In our last call (5 pm), after the man said he couldn't open the pictures and that we have to send him the pictures again, my husband told him he should have called us with this answer 7 hours ago.
The man started to be unbelievably rude, insulting my husband on many levels including, and I quote "Foreigners are destroying this country.". After that the man hung up. So we decided to go to the store personally. When we said who we were, his first words were "Get out! Leave the store! Get out!" We refused trying to explain we need the furniture and we
just want to hear the steps he's going to take to solve the problem. He didn't let us finish one sentence,
he was sarcastic, verbally abusive and he threatened us with calling the police holding his cell phone pretending to
dial the deputy sheriff (he never called anyone even though I asked him to do it). The whole time I couldn't believe I'm talking to a grown-up man. He obviously has some serious issues and he should be under close psychiatric supervision.
BEWARE
In the contract you are signing the furniture is NON-RETURNABLE. Once you put your money in their hands, you're doomed.

1
★☆☆☆☆

One star is way too many. How this person can still be in business is beyond me. Stepping into his store without reading the reviews here was one of the biggest mistakes our family has ever done. If I just copied and pasted all bad reviews this would exactly describe our experience with this creature. It all started when we realized some pieces from the furniture we ordered is badly manufactured and the assembly not possible. We called the store (at 10 am), the man on the
phone (later we found out it's the owner himself) said to send pictures of bad pieces and they would call us back.
They never did so we tried to contact them that same day four times hoping we could get our answer. In our last call (5 pm), after the man said he couldn't open the pictures and that we have to send him the pictures again, my husband told him he should have called us with this answer 7 hours ago.
The man started to be unbelievably rude, insulting my husband on many levels including, and I quote "Foreigners are destroying this country.". After that the man hung up. So we decided to go to the store personally. When we said who we were, his first words were "Get out! Leave the store! Get out!" We refused trying to explain we need the furniture and we
just want to hear the steps he's going to take to solve the problem. He didn't let us finish one sentence,
he was sarcastic, verbally abusive and he threatened us with calling the police holding his cell phone pretending to
dial the deputy sheriff (he never called anyone even though I asked him to do it). The whole time I couldn't believe I'm talking to a grown-up man. He obviously has some serious issues and he should be under close psychiatric supervision.
BEWARE
In the contract you are signing the furniture is NON-RETURNABLE. Once you put your money in their hands, you're doomed.

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2 out of 2 people found this review helpful.

.

I bought furniture online through sanjosefurniture.com and it was delivered from countrywood furniture. I am not sure how the two businesses are related, but they are both unbelievably bad. The furniture was delivered damaged and missing parts. They did replace the parts, but it took a long time and they offered me a credit for the furniture which i never received.

My dealings with both the man who runs sanjosefurniture.com and the woman at countrywood furniture were completely unacceptable. I was simply shocked. They lied to me and gave me the run around. I have to say, this was one of the worse customer experiences I have ever had. It simply amazed me that people can run businesses in this manner.

1
★☆☆☆☆

I bought furniture online through sanjosefurniture.com and it was delivered from countrywood furniture. I am not sure how the two businesses are related, but they are both unbelievably bad. The furniture was delivered damaged and missing parts. They did replace the parts, but it took a long time and they offered me a credit for the furniture which i never received.

My dealings with both the man who runs sanjosefurniture.com and the woman at countrywood furniture were completely unacceptable. I was simply shocked. They lied to me and gave me the run around. I have to say, this was one of the worse customer experiences I have ever had. It simply amazed me that people can run businesses in this manner.

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2 out of 2 people found this review helpful.

.

If there were a star-rating even worse than "Awful", I'd have chosen that one.

I posted a question a little while ago to my local moms' group about where to find loft beds and someone had recomended "San Jose Furniture" (an online company), which has a storefront under the name "Country Wood Furniture" in Cambrian Plaza.

My husband and I have purchased pieces from them in the past, and had no troubles. They weren't top-dogs in terms of customer service, but adequate.

Well, my husband put a loft bed on hold and put down a deposit a couple of days ago, but then called in today to say that we found another one elsewhere, and we wanted a refund. The woman on the phone hung up on him, so he went in tonight to ask for a credit.

What ensued thereafter is absolutely appalling! After he finished his business with the woman (she still insisted on charging us $80 - for what I don't know), she called him "rude" for cancelling his order.

My husband's response was something along the lines of: "I'm rude because I found another piece of furniture elsewhere?"

The man working alongside her started cussing at Ravjit (in front of our son), using words like "a-h0!e", and the "f" word. My husband asked him not to cuss in front of our 5-year-old, and the guy just continued.

So my husband, very cool-headedly said: "Okay, you do what you need to do, and God bless you guys."
"Allah isn't God!", to which my husband replied "Um, I believe in Jesus and our Lord (God)", and walked away.

The guy continued to yell and cuss at him as he got into his car.

I highly recommend that none of you do any business with this ridiculously customer-unfriendly, rude, and racially-charged, angry owners of this company.

Just a heads-up, for those of you who care about such things. In the meantime, we're trying to take whatever actions we can to ensure that others don't have to suffer through the same things.

0
★☆☆☆☆

If there were a star-rating even worse than "Awful", I'd have chosen that one.

I posted a question a little while ago to my local moms' group about where to find loft beds and someone had recomended "San Jose Furniture" (an online company), which has a storefront under the name "Country Wood Furniture" in Cambrian Plaza.

My husband and I have purchased pieces from them in the past, and had no troubles. They weren't top-dogs in terms of customer service, but adequate.

Well, my husband put a loft bed on hold and put down a deposit a couple of days ago, but then called in today to say that we found another one elsewhere, and we wanted a refund. The woman on the phone hung up on him, so he went in tonight to ask for a credit.

What ensued thereafter is absolutely appalling! After he finished his business with the woman (she still insisted on charging us $80 - for what I don't know), she called him "rude" for cancelling his order.

My husband's response was something along the lines of: "I'm rude because I found another piece of furniture elsewhere?"

The man working alongside her started cussing at Ravjit (in front of our son), using words like "a-h0!e", and the "f" word. My husband asked him not to cuss in front of our 5-year-old, and the guy just continued.

So my husband, very cool-headedly said: "Okay, you do what you need to do, and God bless you guys."
"Allah isn't God!", to which my husband replied "Um, I believe in Jesus and our Lord (God)", and walked away.

The guy continued to yell and cuss at him as he got into his car.

I highly recommend that none of you do any business with this ridiculously customer-unfriendly, rude, and racially-charged, angry owners of this company.

Just a heads-up, for those of you who care about such things. In the meantime, we're trying to take whatever actions we can to ensure that others don't have to suffer through the same things.

Pros: easy-to-locate

Cons: poor service, angry owners, racially hostile, thievery, dishonest, owner cusses in front of children

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Read reviews here, on Yelp, and on Yahoo. I wish I had researched first. The merchandise was delivered damaged, the owner refused to return, correct or credit my account. He actually was very rude, disrespectful, and cocky... his attitude was like I have your money and there is Nothing you can do about it! I'll fight any credit card dispute..... Do not shop at this place. It is not worth the stress, waste of time or money! The multiple negative reviews and 36 Business Bureau complaints show bad service is the way they do business!

0
★☆☆☆☆

Read reviews here, on Yelp, and on Yahoo. I wish I had researched first. The merchandise was delivered damaged, the owner refused to return, correct or credit my account. He actually was very rude, disrespectful, and cocky... his attitude was like I have your money and there is Nothing you can do about it! I'll fight any credit card dispute..... Do not shop at this place. It is not worth the stress, waste of time or money! The multiple negative reviews and 36 Business Bureau complaints show bad service is the way they do business!

Cons: Merchandise, Service, Goods, Business, Owner,

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Don't even enter the store!
Like the other posters, the manager/owner threatened me numerous times. He stole a lot of money from me and has refused to attempt to resolve the issue with me.
Is there anything we can do as consumers? I honestly fear for my safety, and this sounds like a common problem, how can they still be in business?

1
★☆☆☆☆

Don't even enter the store!
Like the other posters, the manager/owner threatened me numerous times. He stole a lot of money from me and has refused to attempt to resolve the issue with me.
Is there anything we can do as consumers? I honestly fear for my safety, and this sounds like a common problem, how can they still be in business?

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2 out of 2 people found this review helpful.

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I really wish that I had checked Insider Pages before ordering furniture from this operation (they also have an online presence at SanJoseFurniture.com. My scheduled furniture delivery was very late, and when I called to inquire about it, the owner started screaming at me over the phone, making insulting comments and actually threatening me. I couldn't believe it. In the end, even the bed that was delivered wasn't the bed I ordered, but I simply don't have the time to deal with it. Needless to say, I will never purchase from this company again.

1
★☆☆☆☆

I really wish that I had checked Insider Pages before ordering furniture from this operation (they also have an online presence at SanJoseFurniture.com. My scheduled furniture delivery was very late, and when I called to inquire about it, the owner started screaming at me over the phone, making insulting comments and actually threatening me. I couldn't believe it. In the end, even the bed that was delivered wasn't the bed I ordered, but I simply don't have the time to deal with it. Needless to say, I will never purchase from this company again.

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2 out of 2 people found this review helpful.

.

Consumers need to know what they are faced with when shopping at Country Wood Furniture. My story - and I didn't purchase a thing. I was in the store with my friend who decided to buy a recliner, the one exactly displayed in the store, and added the matching couch. We approached the owners mother and she thumbed through catalogs to get the order number. She said she could get it before Thanksgiving and they would remove the old couch. She paid for it and we left. (It was delivered to her, but the recliner was a chair and she returned to discuss the mistake-she will be posting her experiences shortly Also, they refused to take the old sofa). My story begins 12/21 when I went to pick up the chair for her. I walked into the store and greeted by the manager, while he was on the cellphone. I mentioned I was here to pickup a recliner for my friend and asked to see the packaging to see if I could fit it in my car. On the way back to the front of the store he mentioned there was additional charges. I said I wasn't aware and I would call my friend to see how she wanted to handle this. I was not able to reach her and went back into the store. Immediately the guy was agitated and explained the extra charge. I kindly said to him I know there was a mix up from the very beginning. Well, within seconds he turned into this psychotic man sticking his finger in my face with my back against the store door and screaming "Get the hell out of his store before I kick your butt out of here" I asked him why he was so upset..and he got uglier. I left as he kept screaming derogatory statements about my friend. I called my friend, who still wanted the chair but we decided to get police escorts to be present when attempting to pick up the recliner. The police arrived and escorted my friend into the store. We were shocked to hear this is a habitual problem with this manager. Well he ignored my friend, but the police did have a conversation with him. We drove around the back to pickup the recliner. It was no surprise to us that this 6ft plus man that was so belligerent, demeaning, and threatening when no one is around to cower like a dog with his tail between his leg. Never made eye contact or mentioned a word to us. Apparently he has a history of issues with women customers. If you go to the superior court site and look up Case name, click on business, then enter country wood furniture, you will be amazed of all the cases against him. Check out the Better Business Bureau, too. I am still deciding whether to press charges against him for threatening me. If anyone has been threatened as I have, please post and maybe we can have the legal system deal with this guy so consumers will be protected. He and his mother desperately needs anger management classes. You never know when this guy will snap. ...LF

1
★☆☆☆☆

Consumers need to know what they are faced with when shopping at Country Wood Furniture. My story - and I didn't purchase a thing. I was in the store with my friend who decided to buy a recliner, the one exactly displayed in the store, and added the matching couch. We approached the owners mother and she thumbed through catalogs to get the order number. She said she could get it before Thanksgiving and they would remove the old couch. She paid for it and we left. (It was delivered to her, but the recliner was a chair and she returned to discuss the mistake-she will be posting her experiences shortly Also, they refused to take the old sofa). My story begins 12/21 when I went to pick up the chair for her. I walked into the store and greeted by the manager, while he was on the cellphone. I mentioned I was here to pickup a recliner for my friend and asked to see the packaging to see if I could fit it in my car. On the way back to the front of the store he mentioned there was additional charges. I said I wasn't aware and I would call my friend to see how she wanted to handle this. I was not able to reach her and went back into the store. Immediately the guy was agitated and explained the extra charge. I kindly said to him I know there was a mix up from the very beginning. Well, within seconds he turned into this psychotic man sticking his finger in my face with my back against the store door and screaming "Get the hell out of his store before I kick your butt out of here" I asked him why he was so upset..and he got uglier. I left as he kept screaming derogatory statements about my friend. I called my friend, who still wanted the chair but we decided to get police escorts to be present when attempting to pick up the recliner. The police arrived and escorted my friend into the store. We were shocked to hear this is a habitual problem with this manager. Well he ignored my friend, but the police did have a conversation with him. We drove around the back to pickup the recliner. It was no surprise to us that this 6ft plus man that was so belligerent, demeaning, and threatening when no one is around to cower like a dog with his tail between his leg. Never made eye contact or mentioned a word to us. Apparently he has a history of issues with women customers. If you go to the superior court site and look up Case name, click on business, then enter country wood furniture, you will be amazed of all the cases against him. Check out the Better Business Bureau, too. I am still deciding whether to press charges against him for threatening me. If anyone has been threatened as I have, please post and maybe we can have the legal system deal with this guy so consumers will be protected. He and his mother desperately needs anger management classes. You never know when this guy will snap. ...LF

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2 out of 2 people found this review helpful.

.

I wish I had read these reviews before I went brought my furniture.

The owner is a liar and when caught confront you like a rabid animal foaming at the mouth. His mother is just as bad.

I had the exact same experience as most everyone else posting here. He told me he had been to court seven times in the last year to settle customer disputes. Wow, who needs to go to court seven times in a year. I'll tell you a liar and a cheat.

1
★☆☆☆☆

I wish I had read these reviews before I went brought my furniture.

The owner is a liar and when caught confront you like a rabid animal foaming at the mouth. His mother is just as bad.

I had the exact same experience as most everyone else posting here. He told me he had been to court seven times in the last year to settle customer disputes. Wow, who needs to go to court seven times in a year. I'll tell you a liar and a cheat.

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2 out of 2 people found this review helpful.

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BUYER BEWARE. CONSUMER BEWARE. SHOPPER BEWARE. I went to Country Wood Furniture on an attemp to ask a simple question about a product that they have there and get some parts for a table. My first 2 seconds in the store should have told me something (perhaps maybe to leave). The owner/person behind the desk greeted me with a cold stone "yeah, what do you need, what do want?". I proceeded to ask him (I believe his name was Mike and he is the CWF owner) a simple question about a wood product that I had seen there before, he went off the handle asking me the specifics of the item in a very agressive manner. Before I had a chance to finish my inquiry he started pulling the wood table catalogs off the shelf and telling me to look through the books with the "don't bother me attitude". He was aggravated from the get-go for reasons I have no clue. He was belligerent, irate, impatient, rude beyond belief and is in need of some serious Prozac or something equal or greater. I simply requested to look around instead of thumbing through the catalogs because he was unable to comprehend a simple question. He then starts pacing and then shouts out "get out - just leave, you don't even know what you want!" and continues with "most people know what they are looking for before they enter a store!". I sort of laughed because I though he was joking, then I realized by the bulging artery pounding out of his head that he was fatally serious. I asked him if he was serious and he blurted out "yes I am serious, go away, most people when they come in here know what they want and you are clueless". Hmmmmm, ookay I suppose when you go into a store asking about the store's products, there is supposed to be this thing called Customer Service - this is clearly not evident at this establishment. Quality - there is none either, in fact the table that I purchased from them over a year ago had warped so badly that the top is askew and the legs teeter side to side based on the mis balance of the warp... I did not even get to mention this to him because he proceeded to call me names like idiot and freak as I was walking out. I told him to *blankety blank* himself and he ran after me threatening me and yelling at me as I walked to my car. I thought he was going to hit me, in fact at one point I thought there had to be a hidden comic camera somewhere, because this was waaaay too bizarre for anything normal and that maybe I was being Punked ??? How can anyone like this have a business? One of the first things I did when I got online today was to check out the reviews for this place. Based on the poor reviews on InsiderPages and Yelp was CWF it's a wonder that he can run it and has not pissed off the wrong person. I won't feel for him at all when he does because he will deserve it bigtime. If I can give a minus zero rating I would
Describe your experience. HORRIBLE
Did they meet your expectations? NO THEY DID NOT
Do they specialize in anything? BAD ATTITUDE
Are they a good deal? NOT UNLESS YOU NEED TO GET KICKED
Would you recommend them? NEVER.
BUYER BEWARE. CONSUMER BEWARE. SHOPPER BEWARE.

1
★☆☆☆☆

BUYER BEWARE. CONSUMER BEWARE. SHOPPER BEWARE. I went to Country Wood Furniture on an attemp to ask a simple question about a product that they have there and get some parts for a table. My first 2 seconds in the store should have told me something (perhaps maybe to leave). The owner/person behind the desk greeted me with a cold stone "yeah, what do you need, what do want?". I proceeded to ask him (I believe his name was Mike and he is the CWF owner) a simple question about a wood product that I had seen there before, he went off the handle asking me the specifics of the item in a very agressive manner. Before I had a chance to finish my inquiry he started pulling the wood table catalogs off the shelf and telling me to look through the books with the "don't bother me attitude". He was aggravated from the get-go for reasons I have no clue. He was belligerent, irate, impatient, rude beyond belief and is in need of some serious Prozac or something equal or greater. I simply requested to look around instead of thumbing through the catalogs because he was unable to comprehend a simple question. He then starts pacing and then shouts out "get out - just leave, you don't even know what you want!" and continues with "most people know what they are looking for before they enter a store!". I sort of laughed because I though he was joking, then I realized by the bulging artery pounding out of his head that he was fatally serious. I asked him if he was serious and he blurted out "yes I am serious, go away, most people when they come in here know what they want and you are clueless". Hmmmmm, ookay I suppose when you go into a store asking about the store's products, there is supposed to be this thing called Customer Service - this is clearly not evident at this establishment. Quality - there is none either, in fact the table that I purchased from them over a year ago had warped so badly that the top is askew and the legs teeter side to side based on the mis balance of the warp... I did not even get to mention this to him because he proceeded to call me names like idiot and freak as I was walking out. I told him to *blankety blank* himself and he ran after me threatening me and yelling at me as I walked to my car. I thought he was going to hit me, in fact at one point I thought there had to be a hidden comic camera somewhere, because this was waaaay too bizarre for anything normal and that maybe I was being Punked ??? How can anyone like this have a business? One of the first things I did when I got online today was to check out the reviews for this place. Based on the poor reviews on InsiderPages and Yelp was CWF it's a wonder that he can run it and has not pissed off the wrong person. I won't feel for him at all when he does because he will deserve it bigtime. If I can give a minus zero rating I would
Describe your experience. HORRIBLE
Did they meet your expectations? NO THEY DID NOT
Do they specialize in anything? BAD ATTITUDE
Are they a good deal? NOT UNLESS YOU NEED TO GET KICKED
Would you recommend them? NEVER.
BUYER BEWARE. CONSUMER BEWARE. SHOPPER BEWARE.

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3 out of 3 people found this review helpful.

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I wrote this same review on yelp.com and want to spread the bad news about this company to as many people possible

If I could give zero stars, that would have been more appropriate.

I like Matt T. unfortunately found Country Wood Furniture by searching online and finding San Jose Furniture, which is an online store that uses local vendors to fulfill their orders.

My wife and I purchased a bedroom set and dining table from Country Wood in August. At the time of purchasing our order, we made it VERY clear that the dining table and chairs were the most important part of the order. Considering my wife at the time was 7 months pregnant, the last thing our family needed was to be eating on the floor for an extended period of time. A very 'nice' sales rep (what a fake she was) promised that we would have the table in a week, and guaranteed no longer than two weeks. She also promised to call us the next business day (Monday) to give an update on the order....never happened.

Almost two months after our order, the table still had not arrived. Each week I would call them (b/c they're customer service is nonexistent - you'll never get a call from them), and each week I was told the same thing, "It should be here this week." I finally told them to cancel the order and was told they couldn't do that. I have since contacted my credit card company and now they are getting involved with this transaction from Hell.

Stay away from this company is the best advice I can give to anybody. They'll take your money immediately and treat you like crap once they have it. Oh yeah, did I mention the bedroom set came with multiple large scratches and chips? I decided to deal with that on my own rather than dare try to get help from the helpless.

I have since purchased a dining set from a company called Hoot Judkins. The name sounds a little odd, but the company and customer service has been astounding. I can only wish that I found them before doing business with scamming Country Wood. I believe they have been in business for 40 years which is a sign of a good company. I have searched them on Yelp and found good reviews. So if you want good wood furniture at good prices, go to Hoot Judkins and DEFINITELY steer clear of Country Wood Furtniture!

1
★☆☆☆☆

I wrote this same review on yelp.com and want to spread the bad news about this company to as many people possible

If I could give zero stars, that would have been more appropriate.

I like Matt T. unfortunately found Country Wood Furniture by searching online and finding San Jose Furniture, which is an online store that uses local vendors to fulfill their orders.

My wife and I purchased a bedroom set and dining table from Country Wood in August. At the time of purchasing our order, we made it VERY clear that the dining table and chairs were the most important part of the order. Considering my wife at the time was 7 months pregnant, the last thing our family needed was to be eating on the floor for an extended period of time. A very 'nice' sales rep (what a fake she was) promised that we would have the table in a week, and guaranteed no longer than two weeks. She also promised to call us the next business day (Monday) to give an update on the order....never happened.

Almost two months after our order, the table still had not arrived. Each week I would call them (b/c they're customer service is nonexistent - you'll never get a call from them), and each week I was told the same thing, "It should be here this week." I finally told them to cancel the order and was told they couldn't do that. I have since contacted my credit card company and now they are getting involved with this transaction from Hell.

Stay away from this company is the best advice I can give to anybody. They'll take your money immediately and treat you like crap once they have it. Oh yeah, did I mention the bedroom set came with multiple large scratches and chips? I decided to deal with that on my own rather than dare try to get help from the helpless.

I have since purchased a dining set from a company called Hoot Judkins. The name sounds a little odd, but the company and customer service has been astounding. I can only wish that I found them before doing business with scamming Country Wood. I believe they have been in business for 40 years which is a sign of a good company. I have searched them on Yelp and found good reviews. So if you want good wood furniture at good prices, go to Hoot Judkins and DEFINITELY steer clear of Country Wood Furtniture!

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4 out of 4 people found this review helpful.

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Ordered 3 chairs 7/17 with promised delivery date of 8/7. Had to call the company for 5 weeks to get status updates. When we went to pick the chairs up 9/14 we found one chair to be damaged. Instead of sending the chair back and getting another one, the owner took all three chairs back and ranted about how customers complain about every scratch or poor paint stain job. He then proceeded to threaten to charge us for them anyway. Rude owner and will never do business there again.

1
★☆☆☆☆

Ordered 3 chairs 7/17 with promised delivery date of 8/7. Had to call the company for 5 weeks to get status updates. When we went to pick the chairs up 9/14 we found one chair to be damaged. Instead of sending the chair back and getting another one, the owner took all three chairs back and ranted about how customers complain about every scratch or poor paint stain job. He then proceeded to threaten to charge us for them anyway. Rude owner and will never do business there again.

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3 out of 3 people found this review helpful.

.

Not only are they very rude (especially mike wilson) but they attempted to deliver a damaged piece of furniture to my house and when I refused to let them set it up because of the damage they refused to take it back and left without setting it up and took pieces I would need to set it up. It wasn't a flaw in the wood it was a big bubble in the stain applied to the furniture which will pop and expose unstained wood. There is also a big saw mark on the piece of furniture. Instead of simply taking it back and sending it to the manufacturer for a replacement they are refusing to help me. I tried to dispute on my credit card and Visa says that even though it's custom furniture, when I signed my credit card slip (even though sight unseen) the transaction was complete. I'm stuck with a $2K large piece of wood compliments of Country Wood Furniture. I will not do business there ever again, my friends will not do business there ever. Oh, and did I mention how rude they are? They are even visually rude. If you go into their store check out all the "funny" cartoons they have on the shelves behind the cash register. ha ha. I should have seen this coming.

Will I list my name? No I am honestly afraid of mike wilson. He knows where I live.

1
★☆☆☆☆

Not only are they very rude (especially mike wilson) but they attempted to deliver a damaged piece of furniture to my house and when I refused to let them set it up because of the damage they refused to take it back and left without setting it up and took pieces I would need to set it up. It wasn't a flaw in the wood it was a big bubble in the stain applied to the furniture which will pop and expose unstained wood. There is also a big saw mark on the piece of furniture. Instead of simply taking it back and sending it to the manufacturer for a replacement they are refusing to help me. I tried to dispute on my credit card and Visa says that even though it's custom furniture, when I signed my credit card slip (even though sight unseen) the transaction was complete. I'm stuck with a $2K large piece of wood compliments of Country Wood Furniture. I will not do business there ever again, my friends will not do business there ever. Oh, and did I mention how rude they are? They are even visually rude. If you go into their store check out all the "funny" cartoons they have on the shelves behind the cash register. ha ha. I should have seen this coming.

Will I list my name? No I am honestly afraid of mike wilson. He knows where I live.

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4 out of 4 people found this review helpful.

.

I just had the most unbelievable, unpleasant, disturbing phone conversation that I have ever had with a business. I called to ask about the status of my order (which is late) and the young man who answered the phone was unable to help because I didn't have my invoice number available. I asked why, when the previous time I called without the invoice number they were able to pull up my order before I finished spelling my name, that this time they couldn't find the order. He then put the owner on the phone, who began verbally berating me without even saying hello or asking what the problem was. I barely got a word in edgewise but was basically threatened over the phone. I tried to calm him down and ask a couple of questions, but he continually cut me off, told me that I was lying, and then hung up.

One quote that was particularly amusing coming from a business owner, "Don't call back. Maybe I will call you back."

Wow.

I will obviously never do business here ever again.

1
★☆☆☆☆

I just had the most unbelievable, unpleasant, disturbing phone conversation that I have ever had with a business. I called to ask about the status of my order (which is late) and the young man who answered the phone was unable to help because I didn't have my invoice number available. I asked why, when the previous time I called without the invoice number they were able to pull up my order before I finished spelling my name, that this time they couldn't find the order. He then put the owner on the phone, who began verbally berating me without even saying hello or asking what the problem was. I barely got a word in edgewise but was basically threatened over the phone. I tried to calm him down and ask a couple of questions, but he continually cut me off, told me that I was lying, and then hung up.

One quote that was particularly amusing coming from a business owner, "Don't call back. Maybe I will call you back."

Wow.

I will obviously never do business here ever again.

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4 out of 4 people found this review helpful.

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If I could give less than 1 star I would. I called to ask about an order and was treated worse than dirt. These people are rude and completely inconsiderate to the customer. I have never been talked to or treated in such a way by a business person in my life. Please avoid this store if at all possible, the furniture may look nice, but the people behind the furniture are truly poor business people. I will never shop at this store again and I cancelled my order. RUDE PEOPLE=POOR BUSINESS PRACTICES!!!
BEWARE: Also Called "San Jose Furniture Outlet" on a web search!

1
★☆☆☆☆

If I could give less than 1 star I would. I called to ask about an order and was treated worse than dirt. These people are rude and completely inconsiderate to the customer. I have never been talked to or treated in such a way by a business person in my life. Please avoid this store if at all possible, the furniture may look nice, but the people behind the furniture are truly poor business people. I will never shop at this store again and I cancelled my order. RUDE PEOPLE=POOR BUSINESS PRACTICES!!!
BEWARE: Also Called "San Jose Furniture Outlet" on a web search!

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3 out of 3 people found this review helpful.

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This was a great find! My husband and I found the perfect dining room table set for an affordable price. The delivery process was easy and we received our table in just a couple of business days. Since then, I?ve gone back to purchase some bedroom furniture. We continue to enjoy the pieces that we?ve purchased at Country Wood.

4
★★★★☆

This was a great find! My husband and I found the perfect dining room table set for an affordable price. The delivery process was easy and we received our table in just a couple of business days. Since then, I?ve gone back to purchase some bedroom furniture. We continue to enjoy the pieces that we?ve purchased at Country Wood.

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1 out of 6 people found this review helpful.

 

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