Biard & Crockett Plumbing Svc

★★★★☆

About Biard & Crockett Plumbing Svc

Categories
  • Other Nonresidential Construction
  • Piping Contractors
  • Sewer Contractors
  • Heating Contractors
  • Plumbers
  • Construction Consultants
  • Construction Companies
  • Bathtub Drains
Details
  • Bathroom Remodeling Contractors
  • Kitchen Remodeling Contractors
  • Sewer Main Clearing
  • Sewer Main Repair
  • Drain Cleaning
  • Water Heaters

Home & Garden

Home & Garden
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4.0 4
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Been in their store several times and always walked away with what I needed. Recently we remodeled a bathroom. The salesman spent alot of time with us and we got exactly what we wanted in our price range. Will definately go back.

2
★★★★★

Been in their store several times and always walked away with what I needed. Recently we remodeled a bathroom. The salesman spent alot of time with us and we got exactly what we wanted in our price range. Will definately go back.

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I went to Biard and Crockett yesterday thinking that I would receive exceptional service from a local small shop - but the opposite happened and instead I left in tears. \n I purchased a kitchen faucet from them less than a week ago, but after installing it - the faucet was making shaking noises every time we turned it on. My husband removed it and put a new one in that we had to buy from Ace Hardware on Sunday (B & C closed on Sunday) and new faucet works great - no noise. \n When I went to return the defective sink with receipt in hand and 3-year-old in tow - there were 5 male employees in the store and no other customers. The man at the counter rolled his eyes right when he saw me walk up. He said he couldn't take it back because it was ""used"" and the bolts had scratches from the wrench, another man who works there said the shaking I described ""doesn't happen"". I asked to speak to the manager, the man behind the counter said no and that he would speak to him directly. The man behind the counter mocked me (made exaggerated hand movements), and actually made faces at me after I told him ""of course the sink is used, how else am I supposed to find out if it works or not"". He also walked away from me several times when I was talking to him. \n Finally, the ""manager/owner"" did stick his head out of his office long enough to call me a ""liar"" when I said that all I wanted was a sincere apology - but mostly to be treated with compassion and respect. And with that I left the store crying.\n In the end - I don't care about the broken faucet I am stuck with and the $60 down the drain. As a woman, it's hard to go into places like that - especially with children. I really felt like I was ganged up on, humiliated and unsafe.

0
★☆☆☆☆

I went to Biard and Crockett yesterday thinking that I would receive exceptional service from a local small shop - but the opposite happened and instead I left in tears. \n I purchased a kitchen faucet from them less than a week ago, but after installing it - the faucet was making shaking noises every time we turned it on. My husband removed it and put a new one in that we had to buy from Ace Hardware on Sunday (B & C closed on Sunday) and new faucet works great - no noise. \n When I went to return the defective sink with receipt in hand and 3-year-old in tow - there were 5 male employees in the store and no other customers. The man at the counter rolled his eyes right when he saw me walk up. He said he couldn't take it back because it was ""used"" and the bolts had scratches from the wrench, another man who works there said the shaking I described ""doesn't happen"". I asked to speak to the manager, the man behind the counter said no and that he would speak to him directly. The man behind the counter mocked me (made exaggerated hand movements), and actually made faces at me after I told him ""of course the sink is used, how else am I supposed to find out if it works or not"". He also walked away from me several times when I was talking to him. \n Finally, the ""manager/owner"" did stick his head out of his office long enough to call me a ""liar"" when I said that all I wanted was a sincere apology - but mostly to be treated with compassion and respect. And with that I left the store crying.\n In the end - I don't care about the broken faucet I am stuck with and the $60 down the drain. As a woman, it's hard to go into places like that - especially with children. I really felt like I was ganged up on, humiliated and unsafe.

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I have used Biard & Crockett for over 12 years and have challenged them with complicated hard to get parts that other supply house could not provide and they always came through. Thier willingness to make the customer satisfied surpasses thier competition, from the quality of the products in thier showroom to the excellent service of thier technicians. I have and will continue to recommend them to anyone I come across.

2
★★★★★

I have used Biard & Crockett for over 12 years and have challenged them with complicated hard to get parts that other supply house could not provide and they always came through. Thier willingness to make the customer satisfied surpasses thier competition, from the quality of the products in thier showroom to the excellent service of thier technicians. I have and will continue to recommend them to anyone I come across.

Pros: Knowledgable people, top quality technicians

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Over the years I have bought plumbing fixtures and parts from Biard & Crockett, and one time I had them replace my water heater.

What impressed me about their staff when buying parts is that they really know their stuff. They took enough time to offer suggestions and explain why some parts work better than others.

When it came time to replace a leaky water heater, I gave them a try. If their sales staff were good, shouldn't their service staff be? They didn't disappoint. They didn't have the least expensive estimate, but they included things (e.g. a drip tray) others charged extra for. They were quick and professional. I have had no problems with my water heater over the year and a half later I've had it.

I recommend them to others, and I will call them again when I have a plumbing problem.

5
★★★★★

Over the years I have bought plumbing fixtures and parts from Biard & Crockett, and one time I had them replace my water heater.

What impressed me about their staff when buying parts is that they really know their stuff. They took enough time to offer suggestions and explain why some parts work better than others.

When it came time to replace a leaky water heater, I gave them a try. If their sales staff were good, shouldn't their service staff be? They didn't disappoint. They didn't have the least expensive estimate, but they included things (e.g. a drip tray) others charged extra for. They were quick and professional. I have had no problems with my water heater over the year and a half later I've had it.

I recommend them to others, and I will call them again when I have a plumbing problem.

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