Staples - CLOSED

★★★★☆
  • 12900 Gregg CT

    Poway, CA 92064

    Map & Directions
  • 858-391-1600

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What a huge customer service disappointment. I went in to Staples on Monday, 8/26, to purchase school supplies for my daughter & office supplies for my business. Three-quarters of the way through a very large check out, the cash register froze & we were forced to move & wait for another register to be opened. Once we checked out, we put all bags that had been handed to us into the cart & loaded them into the car. Upon our arrival home, we discovered that 7 of the 38 items had not been included in our order, although they had been paid for. I politely contacted the store to see when we could come down & pick up the items that had not been loaded into our bags & was informed that the store would do nothing for us, even though we had provided a copy of the receipt for them. Several of the items were $1 special items, though two were $9 thumb drives on special. If we had been wanting to rip them off, we wouldn't be asking for $1 items. The manager told us that they would do absolutely nothing to make things right for us and we were out of luck. I will NEVER shop at this store again, even though I have been a customer there for years & have spent thousands there on office supplies & equipment. I couldn't believe the way we were spoken to or treated. Horrible, horrible customer service!

1
★☆☆☆☆

What a huge customer service disappointment. I went in to Staples on Monday, 8/26, to purchase school supplies for my daughter & office supplies for my business. Three-quarters of the way through a very large check out, the cash register froze & we were forced to move & wait for another register to be opened. Once we checked out, we put all bags that had been handed to us into the cart & loaded them into the car. Upon our arrival home, we discovered that 7 of the 38 items had not been included in our order, although they had been paid for. I politely contacted the store to see when we could come down & pick up the items that had not been loaded into our bags & was informed that the store would do nothing for us, even though we had provided a copy of the receipt for them. Several of the items were $1 special items, though two were $9 thumb drives on special. If we had been wanting to rip them off, we wouldn't be asking for $1 items. The manager told us that they would do absolutely nothing to make things right for us and we were out of luck. I will NEVER shop at this store again, even though I have been a customer there for years & have spent thousands there on office supplies & equipment. I couldn't believe the way we were spoken to or treated. Horrible, horrible customer service!

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What a huge customer service disappointment. I went in to Staples on Monday, 8/26, to purchase school supplies for my daughter and office supplies for my business. Many of the items were out on the floor, but we eventually found what we

3
★★★★★

What a huge customer service disappointment. I went in to Staples on Monday, 8/26, to purchase school supplies for my daughter and office supplies for my business. Many of the items were out on the floor, but we eventually found what we

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I can't rate them lower than 1 star, unfortunately. Staples does not stand by their products. If you can't return something that doesn't work, it isn't safe to buy from them.\nWe bought a printer from them, and it worked for several weeks. When the original ink ran out, after about 4 weeks, we put in new ink cartridges. I have a similar model printer in my office, so I know how to install these cartridges. The color cartridge worked fine, but the printer could never find the black cartridge, even when we swapped for a different one. So we tried to take the printer back, but Staples refused to take it back. They only take printers back within 2 weeks. It doesn't matter that I had the receipt, and it took more than 2 weeks to use up the original ink cartridge. So we are stuck with a dead printer. We ended up getting another one, but never from Staples.\nSelling a product that only works for 2 weeks??? I will never buy from Staples again.

0
★☆☆☆☆

I can't rate them lower than 1 star, unfortunately. Staples does not stand by their products. If you can't return something that doesn't work, it isn't safe to buy from them.\nWe bought a printer from them, and it worked for several weeks. When the original ink ran out, after about 4 weeks, we put in new ink cartridges. I have a similar model printer in my office, so I know how to install these cartridges. The color cartridge worked fine, but the printer could never find the black cartridge, even when we swapped for a different one. So we tried to take the printer back, but Staples refused to take it back. They only take printers back within 2 weeks. It doesn't matter that I had the receipt, and it took more than 2 weeks to use up the original ink cartridge. So we are stuck with a dead printer. We ended up getting another one, but never from Staples.\nSelling a product that only works for 2 weeks??? I will never buy from Staples again.

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I can't rate them lower than 1 star, unfortunately. They do not stand by their products. We bought a printer from them, and it worked for several weeks. When the original ink ran out, after about 4 weeks, we put in new ink cartridges. I have a similar model printer in my office, so I know how to install these cartridges. The color cartridge worked fine, but the printer could never find the black cartridge, even when we swapped for a different one. So we tried to take the printer back, but Staples refused to take it back. They only take printers back within 2 weeks. It doesn't matter that I had the receipt, and it took more than 2 weeks to use up the original ink cartridge. So we are stuck with a dead printer. We ended up getting another one, but never from Staples.
Selling a product that only works for 2 weeks??? I will never buy from Staples again. If you cannot return an unsatisfactory product to a company, it is not safe to buy from them.

1
★☆☆☆☆

I can't rate them lower than 1 star, unfortunately. They do not stand by their products. We bought a printer from them, and it worked for several weeks. When the original ink ran out, after about 4 weeks, we put in new ink cartridges. I have a similar model printer in my office, so I know how to install these cartridges. The color cartridge worked fine, but the printer could never find the black cartridge, even when we swapped for a different one. So we tried to take the printer back, but Staples refused to take it back. They only take printers back within 2 weeks. It doesn't matter that I had the receipt, and it took more than 2 weeks to use up the original ink cartridge. So we are stuck with a dead printer. We ended up getting another one, but never from Staples.
Selling a product that only works for 2 weeks??? I will never buy from Staples again. If you cannot return an unsatisfactory product to a company, it is not safe to buy from them.

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Staples, especially during the back to school season, has great offers on Binders and other school supplies.
In general they have a huge stock for anything you might need for the office.

4
★★★★☆

Staples, especially during the back to school season, has great offers on Binders and other school supplies.
In general they have a huge stock for anything you might need for the office.

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I go to this place every year befor school. It has everything you could possibly want for school at one place. They have really nice products and knowledable staff. If you need anything for school or your office staples is the place to go. This is the best office store around!

5
★★★★★

I go to this place every year befor school. It has everything you could possibly want for school at one place. They have really nice products and knowledable staff. If you need anything for school or your office staples is the place to go. This is the best office store around!

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This place is not only perfect for the office, but also for the students. they carry a wide variety of organizational tools to help with filing and sorting of papers as well as office supplies like ink cartriges and printers.

4
★★★★☆

This place is not only perfect for the office, but also for the students. they carry a wide variety of organizational tools to help with filing and sorting of papers as well as office supplies like ink cartriges and printers.

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I absolutely love staples! It is great to go their before school starts to get everything that you need. In fact they do have all of the office supplies that you could need.

5
★★★★★

I absolutely love staples! It is great to go their before school starts to get everything that you need. In fact they do have all of the office supplies that you could need.

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i like the staples in poway but it is kind of hard to find and locate. i would rather and go to another staples because you have to drive far to find the staples. also there are so many staples in san diego and their are better ones. their service is ok.

5
★★★★★

i like the staples in poway but it is kind of hard to find and locate. i would rather and go to another staples because you have to drive far to find the staples. also there are so many staples in san diego and their are better ones. their service is ok.

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This place is very reliabel when it comes to school supplies or things you need around your home office or work place. They have pretty low prices and the employees are very helpful.

4
★★★★☆

This place is very reliabel when it comes to school supplies or things you need around your home office or work place. They have pretty low prices and the employees are very helpful.

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Staples has poor service. The only reason I come back is because there are a lot of them in my area. Otherwise, I would avoid them at all costs, because Office depot has better prices, service, and selection.

3
★★★☆☆

Staples has poor service. The only reason I come back is because there are a lot of them in my area. Otherwise, I would avoid them at all costs, because Office depot has better prices, service, and selection.

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The layout of this store is almost identical to Office Depot. Finding pencils or other office supplies can be tricky since the store is so clutered and big. The prices are so so but most of the items come in bulk, hence the low prices. I wouldn't really recommend this for back to school shopping because you can find better deals else where but if you have a small places, check it out.

4
★★★★☆

The layout of this store is almost identical to Office Depot. Finding pencils or other office supplies can be tricky since the store is so clutered and big. The prices are so so but most of the items come in bulk, hence the low prices. I wouldn't really recommend this for back to school shopping because you can find better deals else where but if you have a small places, check it out.

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Message from Staples

Staples is the world's largest office products company. We're committed to making it easy for our customers to buy a wide range of office supplies, technology, furniture, and business services. -- Staples. That was easy.

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