Bailey Banks & Biddle

★★★★☆

About Bailey Banks & Biddle

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  • Jewelry

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This jeweler goes in and out of business ownership yet prides themselves on being a 176 year old company. Hiding behind the small print of ownership changes, bankruptcy, liquidation and legal mumbo jumbo to relinquish themselves to being bound to previous customers of the company by intentionally blocking diamond inspections to void their warranty doesn't make for a warm and fuzzy for new customers. Don't let their claim to legacy and longevity lure you into false security of doing business with them. If you are considering a purchase with them talk to someone who knows how 2nd and 3rd generation customers have been left with nothing. Understand that if they don't hold up purchases from the past they certainly won't take care of you in the future. RUN, don't walk, to another jeweler. I now have a $ 1,500 platinum setting and a we're sorry from Bailey, Banks and Biddle but we can sell you a new stone. Yes, after being victimized by a negligent jeweler they actually tried to sell me another $ 20K stone. Right. Are these people crazy or do they simply think I am? These people will not take care of you. The customer service is NO customer service. BUY SOMEWHERE ELSE..........ANYWHERE ELSE!!!!!!!!!!!!!!!!!!!

1
★☆☆☆☆

This jeweler goes in and out of business ownership yet prides themselves on being a 176 year old company. Hiding behind the small print of ownership changes, bankruptcy, liquidation and legal mumbo jumbo to relinquish themselves to being bound to previous customers of the company by intentionally blocking diamond inspections to void their warranty doesn't make for a warm and fuzzy for new customers. Don't let their claim to legacy and longevity lure you into false security of doing business with them. If you are considering a purchase with them talk to someone who knows how 2nd and 3rd generation customers have been left with nothing. Understand that if they don't hold up purchases from the past they certainly won't take care of you in the future. RUN, don't walk, to another jeweler. I now have a $ 1,500 platinum setting and a we're sorry from Bailey, Banks and Biddle but we can sell you a new stone. Yes, after being victimized by a negligent jeweler they actually tried to sell me another $ 20K stone. Right. Are these people crazy or do they simply think I am? These people will not take care of you. The customer service is NO customer service. BUY SOMEWHERE ELSE..........ANYWHERE ELSE!!!!!!!!!!!!!!!!!!!

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My husband and I went to the Bailey, Banks and Biddle in Shaumburg, IL and were treated so well. They treat their customers with great care and respect the time you may need to find what you are looking for. Their staff are very knowledeable about jewlery and will take the time to answer any questions you may have. This is by far one of the best places to buy elegant and lasting jewelry!
We loved going there and will continue to purchase more items from them.

5
★★★★★

My husband and I went to the Bailey, Banks and Biddle in Shaumburg, IL and were treated so well. They treat their customers with great care and respect the time you may need to find what you are looking for. Their staff are very knowledeable about jewlery and will take the time to answer any questions you may have. This is by far one of the best places to buy elegant and lasting jewelry!
We loved going there and will continue to purchase more items from them.

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We buy a large portion of our jewelry from Bailey Banks & Biddie...They have gret selection of jewlery, you name they got it...I also love their selection of wrist watches they have to offer.

5
★★★★★

We buy a large portion of our jewelry from Bailey Banks & Biddie...They have gret selection of jewlery, you name they got it...I also love their selection of wrist watches they have to offer.

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I can not think of a better place to buy jewlery. They treat you like royalty and have an amazing selection of wedding rings, etc. Besides buying for my wife, I recently went in with my best friend to help him pick out a wedding ring. They treated us very well, and were very helpful with suggestions and advice. Make this your first stop

5
★★★★★

I can not think of a better place to buy jewlery. They treat you like royalty and have an amazing selection of wedding rings, etc. Besides buying for my wife, I recently went in with my best friend to help him pick out a wedding ring. They treated us very well, and were very helpful with suggestions and advice. Make this your first stop

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I love this store and buy most of my jewelry here. They have great customer service and will clean and fix your jewelry too. I like to go in and see what they have- if you tell them what you are looking for- you can just sit back and they will bring it all to you.

PROS: Great staff.
CONS: they lost a braclet that was to be fixed & I never got it back

5
★★★★★

I love this store and buy most of my jewelry here. They have great customer service and will clean and fix your jewelry too. I like to go in and see what they have- if you tell them what you are looking for- you can just sit back and they will bring it all to you.

PROS: Great staff.
CONS: they lost a braclet that was to be fixed & I never got it back

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I purchased an engagement ring here. The only reason I went here was because the ring designer I liked was exclusive to them. Otherwise I probably would have gone elsewhere. I should have listened to my intuitions about the place. The customer service was horrendous. When asked to size the ring I was told that they could do it locally. Found out later (after they butchered the ring) that the ring should ONLY be sized by the manufacturer. Each time I brought it in (twice - once for the first butcher job, a second time to have it sent to the manufacturer for correct sizing) I was given a time frame that was completely wrong. I never got calls when the ring came back. I had to stay on top of them to get things taken care of. Was told the ring would be back in 10 days the first time. Actually took them three weeks!

Also ordered the wedding band through them unfortunately (it was the same designer). This time they NEVER even called me. I was told it would be in in 3 to 4 weeks. Called them 6 weeks later and they still didn't have it. Eventually got to the bottom of it as they screwed up both mine and someone else's order and were about to give my ring to someone who ordered the same ring 3 weeks after me!

Not really what I was looking for after having spent thousands of dollars. If you're just buying something and never have to see them again you might be OK (Although you probably will pay a premium mark-up there). However, if you want a halfway decent level of service I'd suggest going elsewhere.

1
★★☆☆☆

I purchased an engagement ring here. The only reason I went here was because the ring designer I liked was exclusive to them. Otherwise I probably would have gone elsewhere. I should have listened to my intuitions about the place. The customer service was horrendous. When asked to size the ring I was told that they could do it locally. Found out later (after they butchered the ring) that the ring should ONLY be sized by the manufacturer. Each time I brought it in (twice - once for the first butcher job, a second time to have it sent to the manufacturer for correct sizing) I was given a time frame that was completely wrong. I never got calls when the ring came back. I had to stay on top of them to get things taken care of. Was told the ring would be back in 10 days the first time. Actually took them three weeks!

Also ordered the wedding band through them unfortunately (it was the same designer). This time they NEVER even called me. I was told it would be in in 3 to 4 weeks. Called them 6 weeks later and they still didn't have it. Eventually got to the bottom of it as they screwed up both mine and someone else's order and were about to give my ring to someone who ordered the same ring 3 weeks after me!

Not really what I was looking for after having spent thousands of dollars. If you're just buying something and never have to see them again you might be OK (Although you probably will pay a premium mark-up there). However, if you want a halfway decent level of service I'd suggest going elsewhere.

Pros: Some exclusive designers

Cons: Poor customer service, lack of product knowledge, too much to list...

 

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