Valencia Body Shop

★★★★☆
  • 26643 Auto Center Dr

    Valencia, CA 91355

    Map & Directions
  • 661-255-5565

Automotive

Automotive
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Worst customer service ever. My daughter and my husband took her car in to get an estimate for service after she got into an accident. They received a quote and my husband and I told our daughter she had to save her money if she wanted

3
★★★★★

Worst customer service ever. My daughter and my husband took her car in to get an estimate for service after she got into an accident. They received a quote and my husband and I told our daughter she had to save her money if she wanted

.

Terrible service! Wasted time and money...but will still get paid by my insurance company even though I have lost money waiting, waiting, and waiting for my car and paying for a rental. Its been over 30 days now and I haven't even seen the car since dropping it off in November. For your own piece of mind, don't subject yourself to this experience.

2
★★☆☆☆

Terrible service! Wasted time and money...but will still get paid by my insurance company even though I have lost money waiting, waiting, and waiting for my car and paying for a rental. Its been over 30 days now and I haven't even seen the car since dropping it off in November. For your own piece of mind, don't subject yourself to this experience.

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I've had to use Valencia Body Shop a few times over the last few years. Each time I am very impressed at their fast service and quality work. They have inhouse insurance specialists who are credentialed with the major insurance companies, so they can have your repair approved and parts ordered the same day as your visit.

5
★★★★★

I've had to use Valencia Body Shop a few times over the last few years. Each time I am very impressed at their fast service and quality work. They have inhouse insurance specialists who are credentialed with the major insurance companies, so they can have your repair approved and parts ordered the same day as your visit.

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No one likes anything to happen to their cars but when it does you want a company that will do a good job. These folks were knowledgable and curtious and handled our repair in a timely manner. They use new parts not used so you feel your car has never been hit when you get it back. They deal with the insurance companies which takes the pressure off me. It was good experience dealing with true professionals.

4
★★★★☆

No one likes anything to happen to their cars but when it does you want a company that will do a good job. These folks were knowledgable and curtious and handled our repair in a timely manner. They use new parts not used so you feel your car has never been hit when you get it back. They deal with the insurance companies which takes the pressure off me. It was good experience dealing with true professionals.

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This place was absolutely AWEFUL. They are NOT customer service friendly at all (except for the two receptionists, which are VERY friendly... a good thing for frontline staff). They'll make your car sit for a week before they even touch it, then they'll tell you that your car will be in the shop for a week...which will then extend to a MONTH and they'll give you the excuse that they can only work on your car for a maximum of 4 hours a day. It seems to me they're too busy, which is the reason the car takes forever. When I initially went in, I told them I wanted my car to be perfect.... I didn't want to see any blemishes or think they can get away with a shotty job. I got the car back, and not only were there HUGE blemishes in the paint (I'm talking chipped paint, areas that remained the EXACT same as they went in, circles in the paint, areas that weren't buffed out, paint ALL over the top of the car, paint overspray all over the car, dirt from dirty feet all over the carpet floor mats, white water marks all over the car, etc....and if THAT wasn't bad enough.... there was a HUGE scratch in the chrome rim that was NOT there prior to the car going in. And if THAT wasn't bad enough, they used ALL my gas in my car (which I had 15 miles left when the car went in),but told me that the car was not driven at all, and only went in and out of the work shop.YEAH RIGHT!They also gave me my car back with a dead battery...they left the cap off the battery, so I knew they messed with it. Fine, mess with it, but put everything back the way it was! The guy told me the car was PERFECT,and it was FAR from perfect. All he wanted to do was apologize. Don't apologize, just do it right the first time. My car went back 3 times (I guess the 3rd time's a charm!) before it was right...and it took a month+. I have had some crappy jobs in the past, but this is by FAR the worst. DON'T USE VALENCIA BODY SHOP OR THEIR SISTER BODY SHOP ON CENTER POINT DRIVE OFF SOLEDAD!!! Do yourself a favor!!!! Boo!

0
★☆☆☆☆

This place was absolutely AWEFUL. They are NOT customer service friendly at all (except for the two receptionists, which are VERY friendly... a good thing for frontline staff). They'll make your car sit for a week before they even touch it, then they'll tell you that your car will be in the shop for a week...which will then extend to a MONTH and they'll give you the excuse that they can only work on your car for a maximum of 4 hours a day. It seems to me they're too busy, which is the reason the car takes forever. When I initially went in, I told them I wanted my car to be perfect.... I didn't want to see any blemishes or think they can get away with a shotty job. I got the car back, and not only were there HUGE blemishes in the paint (I'm talking chipped paint, areas that remained the EXACT same as they went in, circles in the paint, areas that weren't buffed out, paint ALL over the top of the car, paint overspray all over the car, dirt from dirty feet all over the carpet floor mats, white water marks all over the car, etc....and if THAT wasn't bad enough.... there was a HUGE scratch in the chrome rim that was NOT there prior to the car going in. And if THAT wasn't bad enough, they used ALL my gas in my car (which I had 15 miles left when the car went in),but told me that the car was not driven at all, and only went in and out of the work shop.YEAH RIGHT!They also gave me my car back with a dead battery...they left the cap off the battery, so I knew they messed with it. Fine, mess with it, but put everything back the way it was! The guy told me the car was PERFECT,and it was FAR from perfect. All he wanted to do was apologize. Don't apologize, just do it right the first time. My car went back 3 times (I guess the 3rd time's a charm!) before it was right...and it took a month+. I have had some crappy jobs in the past, but this is by FAR the worst. DON'T USE VALENCIA BODY SHOP OR THEIR SISTER BODY SHOP ON CENTER POINT DRIVE OFF SOLEDAD!!! Do yourself a favor!!!! Boo!

Pros: NOTHING

Cons: EVERYTHING! HORRIBLE BODY SHOP!!!!

 

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