Douglas Auto body & Paint

★★★★★
  • 2463 E Colorado Blvd

    Pasadena, CA 91107

    Map & Directions
  • 877-803-8751

Automotive

Automotive
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I had Douglas replace both of my bumpers. They are very good at keeping you informed and doing what they say they will. They also found some damage that was outside of the estimate, fixed it, and still charged me the amount they had originally estimated.

5
★★★★★

I had Douglas replace both of my bumpers. They are very good at keeping you informed and doing what they say they will. They also found some damage that was outside of the estimate, fixed it, and still charged me the amount they had originally estimated.

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I learned about this business on Insider Pages so I called and set up an appointment for an estimate with Douglas as well as 2 others from the Insider Pages directory. Douglas came in with just about the best estimate, but I had a great feeling after stopping by for an estimate. The place was very clean and well kept and they seemed to be very on top of the customer flow. I delt with Peter every time and he took great care of me. They arranged for Enterprise to come pick me up. (a nice feature to note- they can be a drop off location after 6 pm).

My one and only complaint (a very small one) is that they make a point of showing you all the other small body issues (paint nicks, minor dents) that they will get to if they get a chance. The problem is that I was dissapointed to find that they never got to it. I noticed that the same thing happened to another customer. If I were Douglas, I would simply touch up the small issues and then tell the customer if you were able to do so- that way it is always a good suprise.

Other than that, I was very pleased. They were very timely and paid great attention to detail. They even called to let me know that they expected it to be ready within 24 hours. Many body shops call you when it is done, and it doesn't allow for any planning on your part to coordinate the drop off of the rent car/pick up of your car.

4
★★★★☆

I learned about this business on Insider Pages so I called and set up an appointment for an estimate with Douglas as well as 2 others from the Insider Pages directory. Douglas came in with just about the best estimate, but I had a great feeling after stopping by for an estimate. The place was very clean and well kept and they seemed to be very on top of the customer flow. I delt with Peter every time and he took great care of me. They arranged for Enterprise to come pick me up. (a nice feature to note- they can be a drop off location after 6 pm).

My one and only complaint (a very small one) is that they make a point of showing you all the other small body issues (paint nicks, minor dents) that they will get to if they get a chance. The problem is that I was dissapointed to find that they never got to it. I noticed that the same thing happened to another customer. If I were Douglas, I would simply touch up the small issues and then tell the customer if you were able to do so- that way it is always a good suprise.

Other than that, I was very pleased. They were very timely and paid great attention to detail. They even called to let me know that they expected it to be ready within 24 hours. Many body shops call you when it is done, and it doesn't allow for any planning on your part to coordinate the drop off of the rent car/pick up of your car.

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I just got my Land Rover Discovery bumper replaced here after someone scratched it up while I was parked. The repair turned out beautifully, and they fixed a few other minor scratches on my car for free. Everyone at Douglas was professional and efficient. They have a relationship with Enterprise so getting your rental is easy.

4
★★★★☆

I just got my Land Rover Discovery bumper replaced here after someone scratched it up while I was parked. The repair turned out beautifully, and they fixed a few other minor scratches on my car for free. Everyone at Douglas was professional and efficient. They have a relationship with Enterprise so getting your rental is easy.

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Douglas Auto Body did a very good job on my Audi and did the work on time and for the best price that I could find -- lower than two other shops.
At my request, they even tried to find used/lower cost parts to use.
I would certainly use them again and would recommend them highly.

4
★★★★☆

Douglas Auto Body did a very good job on my Audi and did the work on time and for the best price that I could find -- lower than two other shops.
At my request, they even tried to find used/lower cost parts to use.
I would certainly use them again and would recommend them highly.

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I chose Douglas Auto Body after checking out a number of shops to fix my rear-ended station wagon.

While waiting for an estimator, I started to wandered around the shop. An employee saw me wandering around and then took me on a quick walk-around tour of the entire facility. Seeing the shop and the works-in-progress there, I felt confident about the shop.

Douglas Auto Body did the most thorough job of reviewing the car and asking me questions. Their estimator spotted damages that others missed. And he thoroughly explained what they would do with my car.

Douglas is a "COB" shop for Farmer's insurance (i.e., preapproved) -- so that was the final plus.

I left the car with them for a week, and was completely satisfied with the work.

There was one (minor) disappointment -- my front bumper had a significant scrape that needed touching up. When I dropped off the car, I was told they would do some touch-ups for free. But that hadn't been done when I picked up the car.

In all fairness,

5
★★★★★

I chose Douglas Auto Body after checking out a number of shops to fix my rear-ended station wagon.

While waiting for an estimator, I started to wandered around the shop. An employee saw me wandering around and then took me on a quick walk-around tour of the entire facility. Seeing the shop and the works-in-progress there, I felt confident about the shop.

Douglas Auto Body did the most thorough job of reviewing the car and asking me questions. Their estimator spotted damages that others missed. And he thoroughly explained what they would do with my car.

Douglas is a "COB" shop for Farmer's insurance (i.e., preapproved) -- so that was the final plus.

I left the car with them for a week, and was completely satisfied with the work.

There was one (minor) disappointment -- my front bumper had a significant scrape that needed touching up. When I dropped off the car, I was told they would do some touch-ups for free. But that hadn't been done when I picked up the car.

In all fairness,

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They did a decent job fixing my convertible top. A couple of the screws were stripped, though, and it's never been as good as my original top.

They were very friendly and my car was ready on time. I didn't get a free rental, like some of the other reviewers did. Convenient location.

3
★★★☆☆

They did a decent job fixing my convertible top. A couple of the screws were stripped, though, and it's never been as good as my original top.

They were very friendly and my car was ready on time. I didn't get a free rental, like some of the other reviewers did. Convenient location.

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Awesome service! When i showed up they gave me a very fast estimate that was below 2 other estimates AND they gave me a free rental car for the 3 days the repair required. Very professional!

5
★★★★★

Awesome service! When i showed up they gave me a very fast estimate that was below 2 other estimates AND they gave me a free rental car for the 3 days the repair required. Very professional!

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Really nice family owned business. Gave me a great price and even threw in some free fixes.

4
★★★★☆

Really nice family owned business. Gave me a great price and even threw in some free fixes.

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Message from Douglas Auto body & Paint

We work with all major insurance companies, such as: AAA, Allstate, Chubb, Esurance, Geico, Infinity, Liberty Mutual, Mercury, Nationwide, The Hartford, Travelers, USAA and Wawanesa. No matter who your carrier, we will provide excellent customer service. We are confident that you will find that we not only raise your expectations, but we will exceed them

More about Douglas Auto body & Paint

Family Owned Since 1956 providing Honesty, Quality, and Express Service. If you've been involved in an automobile accident, let the professionals at Douglas Auto Body and Paint get your car back on the road. We are your one stop body shop for repair, paint, insurance claims and car rental. Let us restore your vehicle. Come experience the world of pampering. From Ameriprise to Zurich we are your one stop collision repair. We will help you through the claims process. We are the first choice of Ameriprise, Bristol West, Farmers, GMAC, Progressive, Unitrin, Zurich and 21st Century . We work with all major insurance companies, such as: AAA, Allstate, Chubb, Esurance, Geico, Infinity, Liberty Mutual, Mercury, Nationwide, The Hartford, Travelers, USAA and Wawanesa. No matter who your carrier, we will provide excellent customer service. We are confident that you will find that we not only raise your expectations, but we will exceed them…

 

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