Marlborough Animal Hospital

★★★☆☆

Pets & Animals

Pets & Animals
More choices in Marlborough:
Resultset_next

Portland Veterinary Hospital

455 Portland Cobalt Rd Portland, AR

Resultset_next

Catzablanca Cat Clinic and Hospital

1940 Silas Deane Hwy Rocky Hill, CT

2.6667 9
Hi! Sign in to let us know how Marlborough Animal Hospital was?
Write a Review
.

I can't believe this hospital is still in business. We went there today with our cat and saw some of the worst customer service ever. The front desk was rude and on the phone the whole time.
The girl who put us in a room simply told us the doctor would be in - didn't even make eye contact and the doctor's manner was just so-so. As for the pricing? Ridiculous for the services rendered. I will be finding another vet. Not worth your time.

1
★☆☆☆☆

I can't believe this hospital is still in business. We went there today with our cat and saw some of the worst customer service ever. The front desk was rude and on the phone the whole time.
The girl who put us in a room simply told us the doctor would be in - didn't even make eye contact and the doctor's manner was just so-so. As for the pricing? Ridiculous for the services rendered. I will be finding another vet. Not worth your time.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have to tell you i disagree with recent reviews of the front desk staff. I went to buy food yesterday and there was a woman yelling at the front desk. I really don't know what ticked her off but they were very professional and addressed her calmly and politely and privately spoke to her in a room.
Working in customer service myself i know its not easy dealing with the public. I will definitely be cominjg back

4
★★★★☆

I have to tell you i disagree with recent reviews of the front desk staff. I went to buy food yesterday and there was a woman yelling at the front desk. I really don't know what ticked her off but they were very professional and addressed her calmly and politely and privately spoke to her in a room.
Working in customer service myself i know its not easy dealing with the public. I will definitely be cominjg back

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Front desk,They have no idea how to treat the public when I called they were not very helpful at all and I thought maybe they were having an emergency at the time and I told them it was important to talk to someone about a medical issue involving my cat and I would like to speak to someone as soon as possible please call me back when someone is available.They never did,I guess they are short of help or feel that it wasn't urgent enough to call back.I don't know if this is a front desk problem or a Doctor's problem.I've been there several times with know problems and they must of been having a bad day.

3
★★★☆☆

Front desk,They have no idea how to treat the public when I called they were not very helpful at all and I thought maybe they were having an emergency at the time and I told them it was important to talk to someone about a medical issue involving my cat and I would like to speak to someone as soon as possible please call me back when someone is available.They never did,I guess they are short of help or feel that it wasn't urgent enough to call back.I don't know if this is a front desk problem or a Doctor's problem.I've been there several times with know problems and they must of been having a bad day.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I tried Marlborough Animal Hospital despite some poor reviews. I should have trusted the poor reviews. I had a 10:30 appointment and was immediately brought into an exam room (good start). I was told the doctor will be right in. I'm not naive...I know I was going to wait a few minutes. Well 25 minutes passed and nobody came in...not even to tell me the doctor would be in shortly. So I opened the door to the front desk to let them know the doctor still had not come in. (I figured they forgot I was in there). 5 more minutes passed and still nothing. So I got on the phone and called another vet in the area and made an appointment with them. So after waiting 35 minutes I packed up my cat and started walking out. One of the ladies at the front desk asked me what my cat's name was. I told her it didn't matter because I was leaving. Her response: "ok." Not an apology or explanation for why it was taking so long. Just "ok."

1
★☆☆☆☆

I tried Marlborough Animal Hospital despite some poor reviews. I should have trusted the poor reviews. I had a 10:30 appointment and was immediately brought into an exam room (good start). I was told the doctor will be right in. I'm not naive...I know I was going to wait a few minutes. Well 25 minutes passed and nobody came in...not even to tell me the doctor would be in shortly. So I opened the door to the front desk to let them know the doctor still had not come in. (I figured they forgot I was in there). 5 more minutes passed and still nothing. So I got on the phone and called another vet in the area and made an appointment with them. So after waiting 35 minutes I packed up my cat and started walking out. One of the ladies at the front desk asked me what my cat's name was. I told her it didn't matter because I was leaving. Her response: "ok." Not an apology or explanation for why it was taking so long. Just "ok."

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Recently I went there with my dog and the front desk receptionist ashley was very rude to me and was unhelpful. she was even picking an argument with another coworker who was trying to quietly cover up her obnoxious behavior and had to actually tell her that she would talk to her later, but that it was not ok to do at the front desk.
Other than the horrible receptionist the doctors were very helpful in diagnosing my dog and although embarrassed, the other receptionist was quick to recover from the problems and was very cheery and helpful afterwards. she even gave me her personal number for dog sitting at a very affordable rate. Kudos to her!

3
★★★☆☆

Recently I went there with my dog and the front desk receptionist ashley was very rude to me and was unhelpful. she was even picking an argument with another coworker who was trying to quietly cover up her obnoxious behavior and had to actually tell her that she would talk to her later, but that it was not ok to do at the front desk.
Other than the horrible receptionist the doctors were very helpful in diagnosing my dog and although embarrassed, the other receptionist was quick to recover from the problems and was very cheery and helpful afterwards. she even gave me her personal number for dog sitting at a very affordable rate. Kudos to her!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have cats and I have not had good experiences with Marlboro animal hospital. They seem to not be "cat people". I've had all of my cats since infancy and they are 12-13 years old now, yet the vet insisted on telling me all about what to "expect" with cats as if I had just gotten them. When I tried to comfort one of my cats after getting examined, she practically screamed at me to not touch my cat as if the cat would gore me to death. One of the other vets acted similarly on previous visits. Maybe they are better with dogs and other animals, but overall, I am very dissatisfied and will be finding another vet.

1
★☆☆☆☆

I have cats and I have not had good experiences with Marlboro animal hospital. They seem to not be "cat people". I've had all of my cats since infancy and they are 12-13 years old now, yet the vet insisted on telling me all about what to "expect" with cats as if I had just gotten them. When I tried to comfort one of my cats after getting examined, she practically screamed at me to not touch my cat as if the cat would gore me to death. One of the other vets acted similarly on previous visits. Maybe they are better with dogs and other animals, but overall, I am very dissatisfied and will be finding another vet.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

LOVE THEM! I have had nothing but wonderful experiences with this animal hospital. I would highly recommend them. I have a very sensitive Shih Tzu and they go above and beyond to help me care for him. AAA+++ They are also a bit more affordable then others in the area which is a plus.

5
★★★★★

LOVE THEM! I have had nothing but wonderful experiences with this animal hospital. I would highly recommend them. I have a very sensitive Shih Tzu and they go above and beyond to help me care for him. AAA+++ They are also a bit more affordable then others in the area which is a plus.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have not had good experiences with this vet. Three of my animals were not diagnosed correctly. One was a elderly cat displaying all the symptoms of diabetes and incorrectly diagnosed. My elderly dog was diagnosed with lyme disease and he had terminal cancer and died 2 weeks later. My new dog I took in for an ear infection. The vet did not clean or scope the ears even though the cost was 140. Sent me home with antibiotics and steroids resulting in my dog not getting better and a second visit costing me another $147 and she charged me 17 to clean his ears which should have been done in the first place!

1
★☆☆☆☆

I have not had good experiences with this vet. Three of my animals were not diagnosed correctly. One was a elderly cat displaying all the symptoms of diabetes and incorrectly diagnosed. My elderly dog was diagnosed with lyme disease and he had terminal cancer and died 2 weeks later. My new dog I took in for an ear infection. The vet did not clean or scope the ears even though the cost was 140. Sent me home with antibiotics and steroids resulting in my dog not getting better and a second visit costing me another $147 and she charged me 17 to clean his ears which should have been done in the first place!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have brought many of dogs to this vet and they have been kind and knowledgeable. It's nice to have a vet that knows what is wrong with your animals instead of guessing. A great group of clinics.

5
★★★★★

I have brought many of dogs to this vet and they have been kind and knowledgeable. It's nice to have a vet that knows what is wrong with your animals instead of guessing. A great group of clinics.

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Marlborough Animal Hospital

We are now on Facebook! Visit us on our fanpage (Marlborough Animal Hospital), as well as on Twitter at www.twitter.com/marlanimalhosp for great tips and information on specials!

More about Marlborough Animal Hospital

Small Animal Medicine, Surgical & Dental Services, Medical Boarding, Behavior Consults, Special Interest in Dermatology, Allergies, Diabetic Management, & Surgery

 

Wait, you're the expert.

If you've been to or used Marlborough Animal Hospital, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review