Ashley Homestore

★★★☆☆
  • 880 W State Road 436 1002

    Altamonte Springs, FL 32714

    Map & Directions
  • 407-389-1860

Home & Garden

Home & Garden
More choices in Altamonte Springs:
Resultset_next

American Signature Furniture

150 South State Rd 434 Altamonte Springs, FL

Resultset_next

Hudson's Furniture INC

420 W State Rd 436 Altamonte Springs, FL

2.6667 6
Hi! Sign in to let us know how Ashley Homestore was?
Write a Review
.

They don't even deserve 1 star. We ordered multiple sets of furniture for our new home -- NONE of it has gone well. Scratches on the lamps (we had to drive back to drop them off for replacement). Almost EVERYTHING was backordered (not that they told us upon payment). Bookcases was delivered damaged, sent back, delivered damaged AGAIN, still has not been replaced. We have no bedroom furniture -- delivery was set for tomorrow -- I called to verify and they said "it isn't available" and no idea when it will be (it has already been 2 MONTHS). These people are aholes.

1
★☆☆☆☆

They don't even deserve 1 star. We ordered multiple sets of furniture for our new home -- NONE of it has gone well. Scratches on the lamps (we had to drive back to drop them off for replacement). Almost EVERYTHING was backordered (not that they told us upon payment). Bookcases was delivered damaged, sent back, delivered damaged AGAIN, still has not been replaced. We have no bedroom furniture -- delivery was set for tomorrow -- I called to verify and they said "it isn't available" and no idea when it will be (it has already been 2 MONTHS). These people are aholes.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

ok, so i was very excite to purchase a living room set from Ashley's Furniture just because i THOUGHT, how can i go wrong? its Ashleys Furniture. Well, dont let the name fool you. I went to the location and picked out a set. I ended up purchasing a 14 piece set (paid full amount in cash). First my delivery date was set to 1 month after they took my money. At first i thought, "okay well this is Ashleys Furniture, they must have tons of deliveries." at first i didnt mind. Now the date came and they delivered my furniture, the WRONG furniture at that. I decided well ill just stay with it because i didnt want to wait another month for another delivery and because the delivery men didnt even seem to care that they had just delivered the wrong items. I also did not get all 14 pieces i only got 6. I was highly upset and called the store and spoke to this rude lady from customer's service who then stated itll take another month for me to get the other missing pieces. I then thought to myself, "i think i made a huge mistake by even purchasing their furniture." well now its been not even one month since i have had the furniture (6 pieces out of 14) and i am not satisfied at ALL. The sofas are so uncomfortable that id rather sit on the floor. I didnt know how uncomfortable being that when you do walk into the store you dont just sit on the sofa for hours to see how comfortable it is. You truly wont know until its at your house and youre sitting on it watching tv when, your back starts to hurt because you can feel the wood as if they just covered the wood with a thin sheet of their mystery fabric. I decided to call them once again to see what their return policy is and they say they have NONE. She basically told me that i am stuck with this furniture and that she wishes that she could do something else. I then realized that i am stuck with this furniture no matter what. i tehn asked her for the rest of the pieces and she stated that they are in a warehouse in Tampa Florida that i would have to go pick them up myself. I live in orlando about 2 hours from tampa. I cannot go there to pick anything up. Besides the fact that they never told me this until now, i also paid $100 for a delivery so im not understanding their reason for not having delivered everything correctly. Im left with a huge loss and they just gained my cash. I have to sit here and deal with this because they wont do anything for me? im so upset and i would NOT recommend this place to anybody. They never mentioned anything to me about anything besides the total price. They do NOT care about customer's satisfaction only about making money. This is the worst service ive ever had. Even the thrift store has better service than these people. ADVICE is Dont buy from these people i promise you would not be satisfied and will get stuck with stuff you do not want at a lost of your own money.

2
★★☆☆☆

ok, so i was very excite to purchase a living room set from Ashley's Furniture just because i THOUGHT, how can i go wrong? its Ashleys Furniture. Well, dont let the name fool you. I went to the location and picked out a set. I ended up purchasing a 14 piece set (paid full amount in cash). First my delivery date was set to 1 month after they took my money. At first i thought, "okay well this is Ashleys Furniture, they must have tons of deliveries." at first i didnt mind. Now the date came and they delivered my furniture, the WRONG furniture at that. I decided well ill just stay with it because i didnt want to wait another month for another delivery and because the delivery men didnt even seem to care that they had just delivered the wrong items. I also did not get all 14 pieces i only got 6. I was highly upset and called the store and spoke to this rude lady from customer's service who then stated itll take another month for me to get the other missing pieces. I then thought to myself, "i think i made a huge mistake by even purchasing their furniture." well now its been not even one month since i have had the furniture (6 pieces out of 14) and i am not satisfied at ALL. The sofas are so uncomfortable that id rather sit on the floor. I didnt know how uncomfortable being that when you do walk into the store you dont just sit on the sofa for hours to see how comfortable it is. You truly wont know until its at your house and youre sitting on it watching tv when, your back starts to hurt because you can feel the wood as if they just covered the wood with a thin sheet of their mystery fabric. I decided to call them once again to see what their return policy is and they say they have NONE. She basically told me that i am stuck with this furniture and that she wishes that she could do something else. I then realized that i am stuck with this furniture no matter what. i tehn asked her for the rest of the pieces and she stated that they are in a warehouse in Tampa Florida that i would have to go pick them up myself. I live in orlando about 2 hours from tampa. I cannot go there to pick anything up. Besides the fact that they never told me this until now, i also paid $100 for a delivery so im not understanding their reason for not having delivered everything correctly. Im left with a huge loss and they just gained my cash. I have to sit here and deal with this because they wont do anything for me? im so upset and i would NOT recommend this place to anybody. They never mentioned anything to me about anything besides the total price. They do NOT care about customer's satisfaction only about making money. This is the worst service ive ever had. Even the thrift store has better service than these people. ADVICE is Dont buy from these people i promise you would not be satisfied and will get stuck with stuff you do not want at a lost of your own money.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Delivery is horrible dates was changed several times do not buy from here if you want furniture and they never gave me a straight answer as to why my date was changed, ashley furniture is simply not worth it.

1
★☆☆☆☆

Delivery is horrible dates was changed several times do not buy from here if you want furniture and they never gave me a straight answer as to why my date was changed, ashley furniture is simply not worth it.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I recently purchased a new bedroom set complete with mattress and armoire. I was given a delivery date 6 weeks out. Ashley Furniture held my cash for 6 weeks, then the day before delivery they called to say not all of my pieces were available, it would be a one day delay on my furniture. I had sold my other bedroom set and needed to transfer all of the drawers to my new set. This extra day did not work for me. It took 1-1/2 hours on the phone but finally was given the regularly scheduled date. I was scheduled between 9:30 - 12:30 but my furniture didn't arrive until after 6 and the headboard had scratches on it.

PROS: Beautiful selection of furniture
CONS: They play games with delivery

3
★★★☆☆

I recently purchased a new bedroom set complete with mattress and armoire. I was given a delivery date 6 weeks out. Ashley Furniture held my cash for 6 weeks, then the day before delivery they called to say not all of my pieces were available, it would be a one day delay on my furniture. I had sold my other bedroom set and needed to transfer all of the drawers to my new set. This extra day did not work for me. It took 1-1/2 hours on the phone but finally was given the regularly scheduled date. I was scheduled between 9:30 - 12:30 but my furniture didn't arrive until after 6 and the headboard had scratches on it.

PROS: Beautiful selection of furniture
CONS: They play games with delivery

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This store is huge. Except for the sales people clinging to you when you first walk in, this place has something for everyone. Great furniture for every room.

5
★★★★★

This store is huge. Except for the sales people clinging to you when you first walk in, this place has something for everyone. Great furniture for every room.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I just made my first purchase from Ashley Furniture, after shopping for a sofa and loveseat for months. No other furniture store even came close to the selection, prices, and financing that was offered by this store. From the time that I set foot in the store, I was hooked. My salesperson, Rachel Stack, was friendly and helpful. She was also very patient, as I tried to make my decision. This is the place to go for furniture! Warning: you will be stalked by salespeople, just like any other furniture store, but the values are worth it!

PROS: Great prices and selection
CONS: Accessories are over-priced

4
★★★★☆

I just made my first purchase from Ashley Furniture, after shopping for a sofa and loveseat for months. No other furniture store even came close to the selection, prices, and financing that was offered by this store. From the time that I set foot in the store, I was hooked. My salesperson, Rachel Stack, was friendly and helpful. She was also very patient, as I tried to make my decision. This is the place to go for furniture! Warning: you will be stalked by salespeople, just like any other furniture store, but the values are worth it!

PROS: Great prices and selection
CONS: Accessories are over-priced

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Ashley Homestore, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review