Castrol Premium Lube Express

★★★★★

Automotive

Automotive
More choices in Kennesaw:
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DW Campbell Tire & Auto Service

2970 George Busbee Pkwy NW Kennesaw, GA

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D.W. Campbell Tire & Auto SVC

3330 Canton Rd Marietta, GA

4.75 4
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I have used this location as well as their other Kennesaw and Marietta locations for years now. Very good customer service, trustworthy staff, and clean, inviting waiting rooms. They have recently changed to the Castrol brand, of which I

3
★★★★★

I have used this location as well as their other Kennesaw and Marietta locations for years now. Very good customer service, trustworthy staff, and clean, inviting waiting rooms. They have recently changed to the Castrol brand, of which I

.

I own a company with 30 vehicles and we take everything to this oil change shop, and i take my personal vehicles here, for going on six years - always great service. Changed name to Castrol recently, but same employees and owner. Frank is

3
★★★★★

I own a company with 30 vehicles and we take everything to this oil change shop, and i take my personal vehicles here, for going on six years - always great service. Changed name to Castrol recently, but same employees and owner. Frank is

.

I think it's unfair that because a Terry Fowler store has come under fire from a "scorned consumer", that other franchise owners are by default under fire because this review from JasonThomas automatically pops up and is attached to any

3
★★★★★

I think it's unfair that because a Terry Fowler store has come under fire from a "scorned consumer", that other franchise owners are by default under fire because this review from JasonThomas automatically pops up and is attached to any

.

I used Texaco Express Lube's $19.00 Oil Change Special a total of two times. The deal is great; but the second time I went to this place turned into a complete nightmare.

The Oil change was fine. But apparently when they checked my fluids they "misplaced" my radiator cap. To make a long story short, my radiator cap blew off on the interstate after I left and my vehicle's engine quickly over-heated.

They helped initially with a $750 repair on the engine, which were easily identifiable damaged parts (distribution cap & rotor, new plugs, etc...), to a repair shop of my choice of course, but the buck stopped there.

At least that's what they thought.

I ended up suing them, and winning a judgment in Fulton County Magistrate Court for a total of $3,500.00 (three thousand five hundred dollars), which I can agree is fair. This was November of 2009.

I have yet to be paid my judgment.

My experience with Mr. Phil Mendell, the operations manager, was for the lack of a better word, horrendous. After he paid that first repair, grudgingly of course, then realized the damage they had done to my vehicle, his attitude literally turned into a viscous, nasty, "you ain't nobody", literally "F. you - sue me" type attitude.

And that is exactly what I did.

I proved that no one at the establishment at the time - even held an ASE Certification. They even had video - which the judge didn't even care to look at. Because the pictures I had clearly showed a radiator cap - which had no damage - that had been indeed misplaced, causing it to blow off and spew hot water and antifreeze all over the engine, thereby causing the engine to over-heat and cause significant internal as well as external damage.

I plan to get my money - real soon - and publicize what happened, and hopefully put Mr. Terry Fowler out of business, and Mr. Phil Mendell and Mr. Steven Temple on the unemployment list.

I would appreciate it if you helped me.

Thanks in advance.

- Scorned Consumer

0
★☆☆☆☆

I used Texaco Express Lube's $19.00 Oil Change Special a total of two times. The deal is great; but the second time I went to this place turned into a complete nightmare.

The Oil change was fine. But apparently when they checked my fluids they "misplaced" my radiator cap. To make a long story short, my radiator cap blew off on the interstate after I left and my vehicle's engine quickly over-heated.

They helped initially with a $750 repair on the engine, which were easily identifiable damaged parts (distribution cap & rotor, new plugs, etc...), to a repair shop of my choice of course, but the buck stopped there.

At least that's what they thought.

I ended up suing them, and winning a judgment in Fulton County Magistrate Court for a total of $3,500.00 (three thousand five hundred dollars), which I can agree is fair. This was November of 2009.

I have yet to be paid my judgment.

My experience with Mr. Phil Mendell, the operations manager, was for the lack of a better word, horrendous. After he paid that first repair, grudgingly of course, then realized the damage they had done to my vehicle, his attitude literally turned into a viscous, nasty, "you ain't nobody", literally "F. you - sue me" type attitude.

And that is exactly what I did.

I proved that no one at the establishment at the time - even held an ASE Certification. They even had video - which the judge didn't even care to look at. Because the pictures I had clearly showed a radiator cap - which had no damage - that had been indeed misplaced, causing it to blow off and spew hot water and antifreeze all over the engine, thereby causing the engine to over-heat and cause significant internal as well as external damage.

I plan to get my money - real soon - and publicize what happened, and hopefully put Mr. Terry Fowler out of business, and Mr. Phil Mendell and Mr. Steven Temple on the unemployment list.

I would appreciate it if you helped me.

Thanks in advance.

- Scorned Consumer

 

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