Village Cycle Center

★★★☆☆
This Old Town bike shop is one of the largest around and one of the most accommodating.
  • 1337 N Wells Street

    Chicago, IL 60610

    Map & Directions
  • 312-751-2488

About Village Cycle Center

Categories
Hours
Mon-Fri 10am-9pm Sat-Sun 10am-6pm
Reservations
Make A Reservation

Sports & Recreation

Sports & Recreation
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3.375 8
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Bought my high-end triathlon bike from here. Not only did the sell me the bike at low price I could not find anywhere else on the internet, but they also fit me on my tri bike for free. Typically that costs up to $250-500. The was also a small scratch on the handle bar and they took off $100 from the already low list price. I have never written a review in my life because its a pain in the ass but these guys were awesome and I vowed to do what I could to let their awesomeness be known.

5
★★★★★

Bought my high-end triathlon bike from here. Not only did the sell me the bike at low price I could not find anywhere else on the internet, but they also fit me on my tri bike for free. Typically that costs up to $250-500. The was also a small scratch on the handle bar and they took off $100 from the already low list price. I have never written a review in my life because its a pain in the ass but these guys were awesome and I vowed to do what I could to let their awesomeness be known.

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I purchased my bicycle from them in August, 2010, but only because they were the only ones who had make and model I was looking for.

This is the typical angry, jaded, small business. The tattoo-covered staff treats the customers like garbage (if you've ever seen the movie "High Fidelity" you'll know what I'm talking about). The staff, most of whom seldom if ever get up off the seats behind the counter or in the service area, basically hate all the customers because the customers tend to be Lincoln Park yuppies. While this maybe true, it does not give ANYBODY the right to treat another human being like garbage. The customers are basically everything the staff is not: successful, confident, and have lives that consist of things other than counting the spokes on their bikes or the piercings on their bodies. The only difference is that the customers treat the employees with more respect than vice-versa.
If you have a job/family/friends/or a general life and just want to buy a bike for recreational purposes, than this store is probably not for you. If, however, you're the type who wants to name your kids "Schwinn and Trek," then you may find some friends in the staff.

They would not bother to tell me anything about the bicycles they were selling, and just kept giving me rude responses in between their smug laughs. I also noticed that as soon as other customers left the store, the staff would ridicule them mercilessly using all sorts of ugly, socio-economic stereotypes and archetypes.

Needless to say, I will not be visiting them again.

1
★☆☆☆☆

I purchased my bicycle from them in August, 2010, but only because they were the only ones who had make and model I was looking for.

This is the typical angry, jaded, small business. The tattoo-covered staff treats the customers like garbage (if you've ever seen the movie "High Fidelity" you'll know what I'm talking about). The staff, most of whom seldom if ever get up off the seats behind the counter or in the service area, basically hate all the customers because the customers tend to be Lincoln Park yuppies. While this maybe true, it does not give ANYBODY the right to treat another human being like garbage. The customers are basically everything the staff is not: successful, confident, and have lives that consist of things other than counting the spokes on their bikes or the piercings on their bodies. The only difference is that the customers treat the employees with more respect than vice-versa.
If you have a job/family/friends/or a general life and just want to buy a bike for recreational purposes, than this store is probably not for you. If, however, you're the type who wants to name your kids "Schwinn and Trek," then you may find some friends in the staff.

They would not bother to tell me anything about the bicycles they were selling, and just kept giving me rude responses in between their smug laughs. I also noticed that as soon as other customers left the store, the staff would ridicule them mercilessly using all sorts of ugly, socio-economic stereotypes and archetypes.

Needless to say, I will not be visiting them again.

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The place had an enormous selection of bikes. The staff was extremely helpful and I bought a beautiful bike. I will tell all my friends and family to come here. Thanks!

5
★★★★★

The place had an enormous selection of bikes. The staff was extremely helpful and I bought a beautiful bike. I will tell all my friends and family to come here. Thanks!

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I've been there for purchasing brake parts for my very basic bicycle. I asked for service and they let me wait 10min while those guys had nothing else to do but joking together. Ok, whatever. When asking for what I needed, they wanted to charge me $45 for 1 cable, 2 pads and a small stuff broken on my cantilever brake!! On a basic bike website, you find those parts for about $10. I guess those guys only want to sell the most expensive items they have in stock and don't really care of what you really need.
Another good way to get an idea of there business is to go on there website. Click on "how to fix a flat tire": and learn that obviously the only way is to buy a new one (probably on Wells St) and to replace it...money money...

1
★☆☆☆☆

I've been there for purchasing brake parts for my very basic bicycle. I asked for service and they let me wait 10min while those guys had nothing else to do but joking together. Ok, whatever. When asking for what I needed, they wanted to charge me $45 for 1 cable, 2 pads and a small stuff broken on my cantilever brake!! On a basic bike website, you find those parts for about $10. I guess those guys only want to sell the most expensive items they have in stock and don't really care of what you really need.
Another good way to get an idea of there business is to go on there website. Click on "how to fix a flat tire": and learn that obviously the only way is to buy a new one (probably on Wells St) and to replace it...money money...

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I purchased a bicycle from Village Cycle Center 20 months ago. Because I live about twenty miles from the store I had not brought the bike in for either of the two "free" fall tune-ups. I phoned the store prior to bringing the bike in and stated the above and the guy on the phone said if I could find my receipt to simply bring it with me when I brought the bike in. Sounded perfect to me. I found the receipt ($1495.00), loaded up the bike and drove into the city. When I arrived there were 7-10 employees standing around doing nothing, the person I spoke with on the phone passed me off to the service kid, where I got the, "oh the time expired on your free tune-ups, sorry, but I could do it now for $70" I almost gave in until I said I would pick the bike up the next week when I drove back into the city and the kid said, "oh that will be $5 per day storage."

1
★☆☆☆☆

I purchased a bicycle from Village Cycle Center 20 months ago. Because I live about twenty miles from the store I had not brought the bike in for either of the two "free" fall tune-ups. I phoned the store prior to bringing the bike in and stated the above and the guy on the phone said if I could find my receipt to simply bring it with me when I brought the bike in. Sounded perfect to me. I found the receipt ($1495.00), loaded up the bike and drove into the city. When I arrived there were 7-10 employees standing around doing nothing, the person I spoke with on the phone passed me off to the service kid, where I got the, "oh the time expired on your free tune-ups, sorry, but I could do it now for $70" I almost gave in until I said I would pick the bike up the next week when I drove back into the city and the kid said, "oh that will be $5 per day storage."

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This place is swarming with employees ready to sell you the bike perfect for you, or help you repair that sorry piece of metal with two rubber wheels attached to it.

The service is great, the prices are comprable, and the reputation is unparalled. If you got a bike, bring it down to Old Town. They also have free pressurized air for your tires.

PROS: Great service, repuation, selection
CONS: Hard to find parking....ride your bike!

5
★★★★★

This place is swarming with employees ready to sell you the bike perfect for you, or help you repair that sorry piece of metal with two rubber wheels attached to it.

The service is great, the prices are comprable, and the reputation is unparalled. If you got a bike, bring it down to Old Town. They also have free pressurized air for your tires.

PROS: Great service, repuation, selection
CONS: Hard to find parking....ride your bike!

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.

This place offers great customer service. When I was bike shopping, the sales associates were very helpful in giving me advice about which bike to purchase. They were never pushy or agressive in the sale of a bike. The asked all of the right questions to narrow down which bike would be best suited for me. And they have a huge selection of bikes! I woudl highly recommed this place for bike shopping.

PROS: Great customer service.
CONS:

4
★★★★☆

This place offers great customer service. When I was bike shopping, the sales associates were very helpful in giving me advice about which bike to purchase. They were never pushy or agressive in the sale of a bike. The asked all of the right questions to narrow down which bike would be best suited for me. And they have a huge selection of bikes! I woudl highly recommed this place for bike shopping.

PROS: Great customer service.
CONS:

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This store does the best job of sales and customer service I have ever seen in any retail environment. Even on their busiest Saturday in the middle of the summer, there are always enough qualified sales people to assist you with a purchase. They make quick recommendations that are always right - we've bought four bikes from them over the years and wouldn't go anywhere else.

PROS: Awesome sales and customer service
CONS: none!

5
★★★★★

This store does the best job of sales and customer service I have ever seen in any retail environment. Even on their busiest Saturday in the middle of the summer, there are always enough qualified sales people to assist you with a purchase. They make quick recommendations that are always right - we've bought four bikes from them over the years and wouldn't go anywhere else.

PROS: Awesome sales and customer service
CONS: none!

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Message from Village Cycle Center

The nation's largest bike store has the best selection of bikes and accessories, featuring brands like Trek, MirraCo, Sidi, Bontrager, Gore Bike Wear, Park Tool, Burley, Bell, Giro, Camelbak, Mission Workshop and more!



With over 10,000 bikes in stock they have the right bike for any customer and guarantee ride out within an hour!



All bikes feature a lifetime warranty on bikes, parts, and labor against defects, professional assembly, 7-day return / 30-day exchange policy, free 30-day ride check up, and two free fall tune-ups.



We also feature a full-service repair center for tune-ups, bike boxing and shipping, flat repairs, accessory or part installation and other adjustments. No appointment necessary!

Key Points

  • Thousands of bikes in stock
  • Lowest prices guaranteed
  • Walk in, ride out, same day
 

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