USA Wireless DirecTV

★☆☆☆☆
  • 1360 Old Skokie Road Suite 100

    Highland Park, IL 60035

    Map & Directions
  • 847-831-4561

About USA Wireless DirecTV

Details
Hours
Mon - Fri: 09:00am to 6:00pm,Sat - Sat: 09:00am to 3:00pm,

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USA Wireless services my building for Direct TV.

My service was not working on and off for about ten days. this included a no show appointment and two visits from Techs.

Of course, my service stopped again on a Sunday. I had just signed up for Showtime and was looking forward to the premiers of Homeland and Dexter.

I called the number and asked for the call service to page the Tech. I ended up calling 15 times over 10 hours. No one ever called. I also emailed them as well.

First thing Monday morning, I called USA Wireless and spoke to Keith. I shared with him my frustrations and asked to speak to the owner Warren. I also reached out to my building manager who contacted Warren as well that morning.

Later in the day, Warren did contact me. As I spoke to him, the phone got disconnected. I sat at my desk for 30 minutes waiting for him to call back.

I eventually reached him via email. I told him I was very surprised he did not call me back when we got disconnected.

He shared with me things at the office were "very busy".

If I was running a business and could not provide the service I was charging for for two weeks and a customer reached out multiple times, I would make sure I took the time to listen to the client.

The Tech eventually came and after a 2 hour visit it appears my service is working.

So, in recap, 3 Tech visits, 1 missed visit, 30 calls, and multiple emails.

1
★☆☆☆☆

USA Wireless services my building for Direct TV.

My service was not working on and off for about ten days. this included a no show appointment and two visits from Techs.

Of course, my service stopped again on a Sunday. I had just signed up for Showtime and was looking forward to the premiers of Homeland and Dexter.

I called the number and asked for the call service to page the Tech. I ended up calling 15 times over 10 hours. No one ever called. I also emailed them as well.

First thing Monday morning, I called USA Wireless and spoke to Keith. I shared with him my frustrations and asked to speak to the owner Warren. I also reached out to my building manager who contacted Warren as well that morning.

Later in the day, Warren did contact me. As I spoke to him, the phone got disconnected. I sat at my desk for 30 minutes waiting for him to call back.

I eventually reached him via email. I told him I was very surprised he did not call me back when we got disconnected.

He shared with me things at the office were "very busy".

If I was running a business and could not provide the service I was charging for for two weeks and a customer reached out multiple times, I would make sure I took the time to listen to the client.

The Tech eventually came and after a 2 hour visit it appears my service is working.

So, in recap, 3 Tech visits, 1 missed visit, 30 calls, and multiple emails.

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Message from USA Wireless DirecTV

USA Wireless DirecTV is your reliable cable and internet providers in the local area. We are more than happy to assist any residential or commercial companies in installing their services with no issue.We are certified agents with DirecTV and are authorized to install and answer any questions regarding your cable or internet hookups. All of our staff members have been trained to help provide the best options for your home or complex. There is no task that we can not handle. Whether you are located in an office, school, apartment, condo, fitness center, institutions, and more, we can fully install what you want.Call in today to get an estimate of service! Our staff members can answer any questions you have!

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