Tails & Scales

★★★★☆
  • 1718 N Nelson Dr A

    Derby, KS 67037

    Map & Directions
  • 316-788-1100

Pets & Animals

Pets & Animals
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4.0 8
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Purchased a tortoise from them a few months ago and received great guidance from the staff. Even to the point of weighing him for me every week so I would know if he was growing and doing good. The help I receive here is excellent and the

3
★★★★★

Purchased a tortoise from them a few months ago and received great guidance from the staff. Even to the point of weighing him for me every week so I would know if he was growing and doing good. The help I receive here is excellent and the

.

Teenage wasteland of zero customer service! If you don't mind being treated like a complete idiot by a know-it-all teenager to save a couple bucks, then by all means shop here! Otherwise, steer clear.

3
★★★★★

Teenage wasteland of zero customer service! If you don't mind being treated like a complete idiot by a know-it-all teenager to save a couple bucks, then by all means shop here! Otherwise, steer clear.

.

I have never had a problem with Tales and Scales. I find the store employess very knowledgeable and helpful. We have purchased a few animals from them and many supplies through the years and have never had any problems at all. They even gave us store credit for a bearded dragon that became too large for us to handle. No complaints from this customer at all!

4
★★★★☆

I have never had a problem with Tales and Scales. I find the store employess very knowledgeable and helpful. We have purchased a few animals from them and many supplies through the years and have never had any problems at all. They even gave us store credit for a bearded dragon that became too large for us to handle. No complaints from this customer at all!

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The employees at Tails and Scales know very little about the animals sold, I watched as a prospective buyer asked one employee for information about a Chinese Water Dragon, the employee stammered and failed to give any helpful information other than do you have a cage and a locking screen top? Bearded Dragons are kept together which is one thing during breeding season but year round is horrible, I've seen the Bearded Dragons become aggressive to one another (in a non mating way), and then Bearded Dragons kept with other lizards such as Chinese Water Dragons and Iguanas. Every Bearded Dragon is missing toes and part of their tail. Three years ago I went in to several pet stores looking at buying a Bearded Dragon for my Christmas present, I went to Tails and Scales and their prices were low so I almost got one but I put it off, when I went back ONE day later all the babies that were there the previous day had tails and toes missing. I've seen a Chinese Water Dragon sporting mouth rot kept in the same enclosure as a Bearded Dragon, a Reticulated Python with a very large abscess on their mouth making it so they couldn't even flick their tongue out, eye infections in iguanas, skin rot on chameleons, Tokay Geckos running around loose (Tokays tend to be a very aggressive/defensive breed of Gecko and will bite people when they can), rodents with lice. Customers get to bring in their pets as they please which makes the spreading of disease very easy. No one is required to wash hands before handling animals and most cages are unlocked making it easy to handle animals as you please or even steal them. I have, coincidentally, got four mite infestations in my reptiles after buying new substrate from them. I have also, coincidentally, gotten a horrible infestation of rodent mites after buying 20 mice. I go in to buy 20 mice or so at a time and have found several times to only have 17 to 19 mice, yet I was charged for all 20. My Ball Python I bought is showing suspicious symptoms of Inclusion Body Disease. I went in for their Corn Snake sale a couple weeks ago they had several signs posted saying "Everything in this case 50% off" so I picked up a Hognose and wanted to buy it, they tried to charge me full price, yet that snake was in that case, it never said "Corn Snakes in this case 50% off." Yeah, I knew it was a Corn Snake sale but when I saw that sign I thought maybe it was a Culubrid sale and not just strictly Corn Snakes. The same day I saw a large amount of baby Savannah Monitors in an enclosure, several of which were laying upside down and didn't breath or move for the hour I was in the store, suspicious signs of death. My mother bought me two used vision cages from them a year ago and when she checked out the guy tried to say that he changed his mind and they were no longer for sale when 5 minutes before she asked about them and he told her the price and specifications for the size of glass we'd need for them. I also bought several Plecostomus from them, when I got home all of them were dead before I got to put them in the aquarium, they refused to refund me. It only took me thirty minutes to drive home, they should not have starved or ran out of oxygen by that time. When I went about two years ago to get my Tarantula for my birthday I asked an employee to get her out so I could buy her and I waited for thirty minutes, the guy never did it! I went back and asked the same guy again saying I wanted to buy this Tarantula, another thirty minutes go by and nothing. Finally I asked him to get her out so I could purchase her once again and he finally came over, yet instead of just pushing her back legs to get her in the take-home box he started poking her with a stick for ten minutes before I finally told him to either get someone who knows what they're doing and isn't afraid of a Rose Hair (one of the most laid back Tarantulas) or let me do it, he got another employee to help him and she was in the box in two seconds. The previous employee tried to tell me Rose hairs are the most aggressive of all tarantulas and the ten he has always bite him immediately after he opens their enclosures, I have yet to have mine bite me after the two years I've had her. There is one employee that seems somewhat knowledgeable, I don't know his name but he's a larger fellow with dark hair, all the others seem to know near to nothing and even hate their jobs. If they would stand back and give me their place I would take it! They claim to not have the money to take care of every sick animal they have, then quaran tine them until they become better, sell them at a discount value with them advertised as being sick, or don't sell them at all! You run a pet store, you should be providing people with healthy animals and if you can't then you should hand the reins to someone who is willing or can do so.

1
★☆☆☆☆

The employees at Tails and Scales know very little about the animals sold, I watched as a prospective buyer asked one employee for information about a Chinese Water Dragon, the employee stammered and failed to give any helpful information other than do you have a cage and a locking screen top? Bearded Dragons are kept together which is one thing during breeding season but year round is horrible, I've seen the Bearded Dragons become aggressive to one another (in a non mating way), and then Bearded Dragons kept with other lizards such as Chinese Water Dragons and Iguanas. Every Bearded Dragon is missing toes and part of their tail. Three years ago I went in to several pet stores looking at buying a Bearded Dragon for my Christmas present, I went to Tails and Scales and their prices were low so I almost got one but I put it off, when I went back ONE day later all the babies that were there the previous day had tails and toes missing. I've seen a Chinese Water Dragon sporting mouth rot kept in the same enclosure as a Bearded Dragon, a Reticulated Python with a very large abscess on their mouth making it so they couldn't even flick their tongue out, eye infections in iguanas, skin rot on chameleons, Tokay Geckos running around loose (Tokays tend to be a very aggressive/defensive breed of Gecko and will bite people when they can), rodents with lice. Customers get to bring in their pets as they please which makes the spreading of disease very easy. No one is required to wash hands before handling animals and most cages are unlocked making it easy to handle animals as you please or even steal them. I have, coincidentally, got four mite infestations in my reptiles after buying new substrate from them. I have also, coincidentally, gotten a horrible infestation of rodent mites after buying 20 mice. I go in to buy 20 mice or so at a time and have found several times to only have 17 to 19 mice, yet I was charged for all 20. My Ball Python I bought is showing suspicious symptoms of Inclusion Body Disease. I went in for their Corn Snake sale a couple weeks ago they had several signs posted saying "Everything in this case 50% off" so I picked up a Hognose and wanted to buy it, they tried to charge me full price, yet that snake was in that case, it never said "Corn Snakes in this case 50% off." Yeah, I knew it was a Corn Snake sale but when I saw that sign I thought maybe it was a Culubrid sale and not just strictly Corn Snakes. The same day I saw a large amount of baby Savannah Monitors in an enclosure, several of which were laying upside down and didn't breath or move for the hour I was in the store, suspicious signs of death. My mother bought me two used vision cages from them a year ago and when she checked out the guy tried to say that he changed his mind and they were no longer for sale when 5 minutes before she asked about them and he told her the price and specifications for the size of glass we'd need for them. I also bought several Plecostomus from them, when I got home all of them were dead before I got to put them in the aquarium, they refused to refund me. It only took me thirty minutes to drive home, they should not have starved or ran out of oxygen by that time. When I went about two years ago to get my Tarantula for my birthday I asked an employee to get her out so I could buy her and I waited for thirty minutes, the guy never did it! I went back and asked the same guy again saying I wanted to buy this Tarantula, another thirty minutes go by and nothing. Finally I asked him to get her out so I could purchase her once again and he finally came over, yet instead of just pushing her back legs to get her in the take-home box he started poking her with a stick for ten minutes before I finally told him to either get someone who knows what they're doing and isn't afraid of a Rose Hair (one of the most laid back Tarantulas) or let me do it, he got another employee to help him and she was in the box in two seconds. The previous employee tried to tell me Rose hairs are the most aggressive of all tarantulas and the ten he has always bite him immediately after he opens their enclosures, I have yet to have mine bite me after the two years I've had her. There is one employee that seems somewhat knowledgeable, I don't know his name but he's a larger fellow with dark hair, all the others seem to know near to nothing and even hate their jobs. If they would stand back and give me their place I would take it! They claim to not have the money to take care of every sick animal they have, then quaran tine them until they become better, sell them at a discount value with them advertised as being sick, or don't sell them at all! You run a pet store, you should be providing people with healthy animals and if you can't then you should hand the reins to someone who is willing or can do so.

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User Rating: 1 out of 5 stars \r\nby shawn r 11/06/2009 \r\nBought a Boa Nov, 1 2009 snake was at the vet Nov, 4 2009 with advanced pnemonia. Vet states that snake should have never been for sale and has been ill for at least 3 weeks. Contacted owner who said he is not willing to do anything contacted a very rude and condesending manager who told me that the vet did not know what she was talking about since HE had never heard of anything like this. So 216.00 worth of vet bill later snake is still sick, blood is septic and the people who run this shop refuse to help.\r\n

0
★☆☆☆☆

User Rating: 1 out of 5 stars \r\nby shawn r 11/06/2009 \r\nBought a Boa Nov, 1 2009 snake was at the vet Nov, 4 2009 with advanced pnemonia. Vet states that snake should have never been for sale and has been ill for at least 3 weeks. Contacted owner who said he is not willing to do anything contacted a very rude and condesending manager who told me that the vet did not know what she was talking about since HE had never heard of anything like this. So 216.00 worth of vet bill later snake is still sick, blood is septic and the people who run this shop refuse to help.\r\n

Cons: all

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I take my grandaughter to this store and she loves watching the huge snakes, and lizards, and fish, and spiders.
I wont get close to the glass; it looks like they will bust out.
The staff are very helpful; and many reptiles are often on sale.
I would recommend this store to anyone who needs fish/ reptiles or the supplies to go along with.

4
★★★★☆

I take my grandaughter to this store and she loves watching the huge snakes, and lizards, and fish, and spiders.
I wont get close to the glass; it looks like they will bust out.
The staff are very helpful; and many reptiles are often on sale.
I would recommend this store to anyone who needs fish/ reptiles or the supplies to go along with.

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My family has been customers of Tails & Scales for years. We wouldn't go anywhere else for our supplies or advise for our lizards. The guys who run the store are the best.

2
★★★★★

My family has been customers of Tails & Scales for years. We wouldn't go anywhere else for our supplies or advise for our lizards. The guys who run the store are the best.

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I first found out about Tails and Scales when I was searching on google for a pet store near my city. If you're looking for cool reptiles or even fish then this is the place to go! I personally went to look for a snake. At other pet shops I went to the people knew very little about snakes if anything at all! The people at Tails and Scales KNOW WHAT THEY'RE DOING. I had quite a few questions lined up before I even went to the store and the guy I asked had very good and detailed answers! I was very satisfied with the prices, the people working there, and my over-all experience. If I ever decide to get another pet reptile I will definitely be going there and this is a place I would recommend to ANYONE looking for a cool new pet.

2
★★★★★

I first found out about Tails and Scales when I was searching on google for a pet store near my city. If you're looking for cool reptiles or even fish then this is the place to go! I personally went to look for a snake. At other pet shops I went to the people knew very little about snakes if anything at all! The people at Tails and Scales KNOW WHAT THEY'RE DOING. I had quite a few questions lined up before I even went to the store and the guy I asked had very good and detailed answers! I was very satisfied with the prices, the people working there, and my over-all experience. If I ever decide to get another pet reptile I will definitely be going there and this is a place I would recommend to ANYONE looking for a cool new pet.

Pros: Friendly knowledgable people..Great serivce....Great prices...A very cool store!

Cons: (None noted.)

 

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