East Ky Psychological Services

★★★☆☆

About East Ky Psychological Services

Home Construction & Remodeling

Home Construction & Remodeling
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Aqua Pools & Spas

13962 Ky Route 979 Beaver, AK

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Premiere Pond & Spa Co

1454 S Mayo Trl Pikeville, KY

2.8 5
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DO NOT USE THIS COMPANY! They started my pool 4 months ago. STILL NOT DONE. Wont answer the phone when you call. Promise to come when they finally answer and DONT SHOW UP!. Have paid them over $40,000 for a pool that isn't finished and by the looks of it will NEVER be finished by them. Installed the wrong equipment. Wont come and replace it. Bought a pool cleaner off of them that was defective and had to be returned to the supplier because they wouldn't do anything about it. GO WITH ANYONE BESIDES THEM! BYRON BARTLEY IS A THIEF!!!!

1
★☆☆☆☆

DO NOT USE THIS COMPANY! They started my pool 4 months ago. STILL NOT DONE. Wont answer the phone when you call. Promise to come when they finally answer and DONT SHOW UP!. Have paid them over $40,000 for a pool that isn't finished and by the looks of it will NEVER be finished by them. Installed the wrong equipment. Wont come and replace it. Bought a pool cleaner off of them that was defective and had to be returned to the supplier because they wouldn't do anything about it. GO WITH ANYONE BESIDES THEM! BYRON BARTLEY IS A THIEF!!!!

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east ky pools has always helped us with all our pool needs. they have the makings of a great business. we recommend them highly.

5
★★★★★

east ky pools has always helped us with all our pool needs. they have the makings of a great business. we recommend them highly.

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The above review is obviously written by someone who works at East KY pools. How shameless can you be?

2
★★☆☆☆

The above review is obviously written by someone who works at East KY pools. How shameless can you be?

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We purchased an above ground pool with all of the equipment including a heater. These were supposed to be under a year warranty. The heater quit working after 15 - 16 hours of use in approx 9 months time.since date of purchase. The heater and all equipment were stored indoors for the winter.They would not make a warranty repair even being well within the year time frame. Next, the pump quit. So now I have a worthless pool and East KY Pools will not honor their equipment warranties. They did offer to let me purchase the needed parts and pay for the service. I thought that was the idea of a warranty.
My chemicals were checked every other day and corrected immediately, if needed. EKP said my chemicals were not correct and it was my fault. I said that they always tested fine and then was told that the test strips they sold me were not always accurate.I have a log of all tests done. I was never told that I could take water to them to be tested. Both of these are Hayward products so I am in the process of sending both "lemons" back to Hayward at my expense. I would NOT recommend East Kentucky Pools to my worst enemy.

1
★☆☆☆☆

We purchased an above ground pool with all of the equipment including a heater. These were supposed to be under a year warranty. The heater quit working after 15 - 16 hours of use in approx 9 months time.since date of purchase. The heater and all equipment were stored indoors for the winter.They would not make a warranty repair even being well within the year time frame. Next, the pump quit. So now I have a worthless pool and East KY Pools will not honor their equipment warranties. They did offer to let me purchase the needed parts and pay for the service. I thought that was the idea of a warranty.
My chemicals were checked every other day and corrected immediately, if needed. EKP said my chemicals were not correct and it was my fault. I said that they always tested fine and then was told that the test strips they sold me were not always accurate.I have a log of all tests done. I was never told that I could take water to them to be tested. Both of these are Hayward products so I am in the process of sending both "lemons" back to Hayward at my expense. I would NOT recommend East Kentucky Pools to my worst enemy.

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I moved into a new house with an in ground pool which needed to be opened. Wanting to save money, I went to East Kentucky Pools and talked to Brian. They tested my water sample and told me everything I needed to do to open the pool myself and saved me a ton of money in the process. I would recommend the folks at East Kentucky Pools to anyone who is in need of Pool or Hot Tub Products or honest prices on quality installations and service.

5
★★★★★

I moved into a new house with an in ground pool which needed to be opened. Wanting to save money, I went to East Kentucky Pools and talked to Brian. They tested my water sample and told me everything I needed to do to open the pool myself and saved me a ton of money in the process. I would recommend the folks at East Kentucky Pools to anyone who is in need of Pool or Hot Tub Products or honest prices on quality installations and service.

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