Jade Palace Chinese Restaurant

★★★★☆

About Jade Palace Chinese Restaurant

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Food
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China Buffet & Grill

2514 1/2 Ft Campbell Blvd Hopkinsville, KY

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China Buffet & Grill

2514 1/2 Ft Campbell Blvd Hopkinsville, KY

3.6 5
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My wife and I visited this restaurant today as part of a trip down memory lane. I lived in Hopkinsville/Ft. Campbell, KY for almost 5 years while in the military. Jade Palace used to be our favorite place to eat, but now it's under new ownership and they are extremely rude. After taking one bite of their food, my wife and I told the waitress we were very unsatisfied and wanted to leave. After leaving and getting into our car, the same waitress flagged us down and told me we need to talk to her manager. I agreed, and the manager told me that she "ain't gonna pay for somebody else's dinner again." I then asked to speak to the owner. He was very rude, spoke very little English, and asked me to sit at a private booth with him. After doing so, he asked what was wrong with the food. I told him the Lo Mein tasted like chicken noodle soup, and the sweet and sour chicken was very old. He went to the buffet, picked out four pieces of chicken, sat back down and ate them in front of me, spitting out chunks as he was insisting it was very good. He refused to let me leave without paying the full price of the buffet, keeping in mind my wife and I had a combined two bites. He finally said, translated by a waitress to me, "He will pay for one buffet and one drink!". I paid the amount asked, and told them I would be submitting this to the BBB (which has been done now), as well as other consumer-oriented sites. I still have the original receipt, and would love to get it refunded. I am absolutely willing to do what it takes to ensure this behavior is stopped.

1
★☆☆☆☆

My wife and I visited this restaurant today as part of a trip down memory lane. I lived in Hopkinsville/Ft. Campbell, KY for almost 5 years while in the military. Jade Palace used to be our favorite place to eat, but now it's under new ownership and they are extremely rude. After taking one bite of their food, my wife and I told the waitress we were very unsatisfied and wanted to leave. After leaving and getting into our car, the same waitress flagged us down and told me we need to talk to her manager. I agreed, and the manager told me that she "ain't gonna pay for somebody else's dinner again." I then asked to speak to the owner. He was very rude, spoke very little English, and asked me to sit at a private booth with him. After doing so, he asked what was wrong with the food. I told him the Lo Mein tasted like chicken noodle soup, and the sweet and sour chicken was very old. He went to the buffet, picked out four pieces of chicken, sat back down and ate them in front of me, spitting out chunks as he was insisting it was very good. He refused to let me leave without paying the full price of the buffet, keeping in mind my wife and I had a combined two bites. He finally said, translated by a waitress to me, "He will pay for one buffet and one drink!". I paid the amount asked, and told them I would be submitting this to the BBB (which has been done now), as well as other consumer-oriented sites. I still have the original receipt, and would love to get it refunded. I am absolutely willing to do what it takes to ensure this behavior is stopped.

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Jade Palace has been a restaurant in Hopkinsville for a while now and it has some of the best food in town. The pepper steak and chicken fried rice is by far my faves.

4
★★★★☆

Jade Palace has been a restaurant in Hopkinsville for a while now and it has some of the best food in town. The pepper steak and chicken fried rice is by far my faves.

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This Chinese resturant has been in Hopkinsville for 14 years and I have eaten there numerous times the food has always been fresh, hot and delicious. This has to be one of the best Chinese Resturants I have ever eaten at. The staff is always there to meet and greet you and fill your glass even if you only drank a small amount. They are always trying to serve you the best way possible.

PROS: Great Food
CONS: More central location

5
★★★★★

This Chinese resturant has been in Hopkinsville for 14 years and I have eaten there numerous times the food has always been fresh, hot and delicious. This has to be one of the best Chinese Resturants I have ever eaten at. The staff is always there to meet and greet you and fill your glass even if you only drank a small amount. They are always trying to serve you the best way possible.

PROS: Great Food
CONS: More central location

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This is a nice little chinese restaurant in hopkinsville. The staff is nice and hardworking. The food is not the best I have had, but they have a nice layout. I liked the service, and I liked the variety they had. They keep it really fresh. When I went they had a card you could get punched to eventually receive a free meal. Definitely worth trying out at least one time.

3
★★★☆☆

This is a nice little chinese restaurant in hopkinsville. The staff is nice and hardworking. The food is not the best I have had, but they have a nice layout. I liked the service, and I liked the variety they had. They keep it really fresh. When I went they had a card you could get punched to eventually receive a free meal. Definitely worth trying out at least one time.

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This has got to be one of my ABSOLUTE favorite places to eat!! They always have fresh and wonderful food. The staff is very friendly and very attentive to your needs. Unless the place is just completely swamped, we have never had our cup go below half full before they are coming to ask if they can get us a refill. They are also very nice to the children, which really means a lot. They play with them and such. They dont find our kids a burden in their restaurant. I always look forward to the times when I am able to go there to eat!! Their prices are very reasonable also.

PROS: GREAT food, and very friendly people
CONS: They arent closer to where I live

5
★★★★★

This has got to be one of my ABSOLUTE favorite places to eat!! They always have fresh and wonderful food. The staff is very friendly and very attentive to your needs. Unless the place is just completely swamped, we have never had our cup go below half full before they are coming to ask if they can get us a refill. They are also very nice to the children, which really means a lot. They play with them and such. They dont find our kids a burden in their restaurant. I always look forward to the times when I am able to go there to eat!! Their prices are very reasonable also.

PROS: GREAT food, and very friendly people
CONS: They arent closer to where I live

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