Highlands Of Ft Thomas Health

★★☆☆☆
  • 960 Highland Ave

    Fort Thomas, KY 41075

    Map & Directions
  • 859-572-0660

2.0 2
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Our family member was there for rehabilitation. Our family member was placed in the unit with Alzheimer patients which was a culture shock. Medicines were not given on a timely manner; nor were they ordered. Our doctors could not get through to the nurses station. There is no voice mail system the phones are just left to ring at the nurses station and no one to take a message. Our family member was left without a bath for SEVEN days. There appears to be a lack of help, which in turn results in patient neglect.

1
★☆☆☆☆

Our family member was there for rehabilitation. Our family member was placed in the unit with Alzheimer patients which was a culture shock. Medicines were not given on a timely manner; nor were they ordered. Our doctors could not get through to the nurses station. There is no voice mail system the phones are just left to ring at the nurses station and no one to take a message. Our family member was left without a bath for SEVEN days. There appears to be a lack of help, which in turn results in patient neglect.

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I really like this facility, however I do not like that they have a large dog that roams the halls at all hours. I was visiting and one of the residents didn't want the dog in her room. I overheard a nurse aid laugh about it. I had to call the dog out myself so she would stop screaming. I made several complaints but the dog is still there. My friend is allergic to dog hair and it makes her miserable. I have also witnessed the dog urinate on the carpet in the hall. I wish they would just get rid of the dog.

PROS:
CONS: DOG

3
★★★☆☆

I really like this facility, however I do not like that they have a large dog that roams the halls at all hours. I was visiting and one of the residents didn't want the dog in her room. I overheard a nurse aid laugh about it. I had to call the dog out myself so she would stop screaming. I made several complaints but the dog is still there. My friend is allergic to dog hair and it makes her miserable. I have also witnessed the dog urinate on the carpet in the hall. I wish they would just get rid of the dog.

PROS:
CONS: DOG

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