Tewarson, Pamela D, MD Caritas Pediatrics

★★★★☆

About Tewarson, Pamela D, MD Caritas Pediatrics

Health & Medical

Health & Medical
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The office staff there is horrible. They have 3 girls there that all they do is talk to each other and have no idea what is going on.They never follow up they never call to tell you that you need to come in for certain things. I have made appointments there and they told me there is no one available and to go to the ER.After the visits 3 time to the ER the ER dr's in Boston tell me they will pass along info to my primary care dr but when I go she has no idea. Case and point today I had to make an appt. for my daughters physical and asked if she was up to date on her shots. She came back 20 min later to tell me that she is 5 shots behind and gave her 3 today and have to go back for 2 more in 2 weeks. When I asked why I was not informed of this she had no idea. I am definitely looking to switch DR's and if anyone know of good ones please let me know.

1
★☆☆☆☆

The office staff there is horrible. They have 3 girls there that all they do is talk to each other and have no idea what is going on.They never follow up they never call to tell you that you need to come in for certain things. I have made appointments there and they told me there is no one available and to go to the ER.After the visits 3 time to the ER the ER dr's in Boston tell me they will pass along info to my primary care dr but when I go she has no idea. Case and point today I had to make an appt. for my daughters physical and asked if she was up to date on her shots. She came back 20 min later to tell me that she is 5 shots behind and gave her 3 today and have to go back for 2 more in 2 weeks. When I asked why I was not informed of this she had no idea. I am definitely looking to switch DR's and if anyone know of good ones please let me know.

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Dr T. is wonderful as is Laura the office manager. The RN's that give the shots to my little girl are fabulous as well. HOWEVER THE OTHER OFFICE STAFF with the exception of Laura is HORRIFIC!!!!!!!! I have never encountered such a rude group of people. I feel like they must have some secrets on the doctors their for them to allow these people to remain on staff. They are rude curt and really not helpful and when you are new mom this is not what you need. I am honestly going to change once my daughter is a year old

4
★★★★☆

Dr T. is wonderful as is Laura the office manager. The RN's that give the shots to my little girl are fabulous as well. HOWEVER THE OTHER OFFICE STAFF with the exception of Laura is HORRIFIC!!!!!!!! I have never encountered such a rude group of people. I feel like they must have some secrets on the doctors their for them to allow these people to remain on staff. They are rude curt and really not helpful and when you are new mom this is not what you need. I am honestly going to change once my daughter is a year old

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this clinic is a bad news you think you are in third world country bad staff no one answer your question i can't belive their is people who think this clinic is good clinic.

4
★★★★☆

this clinic is a bad news you think you are in third world country bad staff no one answer your question i can't belive their is people who think this clinic is good clinic.

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Are these people serious? As a Dr. I know that when you cannot get an apt, or when you are rescheduled several times like that one woman w her child's physical that it is not the secretary's fault, it is the Dr. who is telling them to cancel the apt b/c her schedule has changed. do you really believe that the secretary has the right to change the Dr's schedule on her own? Stop blaming the front desk staff and open your eyes and realize it is the Dr who is telling the girls to reschedule etc b/c THEY cannot make it!!! I used to take my children there but no longer do b/c we moved to Hingham, and as a Dr. I know that it was not the front desk's fault, it was b/c the Dr. had a lot going on and asked them to reschedule, which is fine, but do not blame the secretary's for it! I do not understand how you woman can place blame on these girls and believe they are the ones changing the schedules. Overall that office does a great job with fitting people in if the child really needs to be seen. There are so many parent's who run to the Dr. for every little thing and it is just ridiculous. Our bodies are meant to heal ourselves, don't you know too many antibiotics are very bad for you! i don't even give them to my own children,I give them homeopathics or let their bodies heal naturally, and they are NEVER sick b/c of this. If you don't get an apt the same day its prob b/c the nurse realizes you do not need one in the first place. i have friends who go there still, and said they always get seen the same day if needed. They work very hard,Pediatrics is a tough field primarily b/c you have to deal with mothers like all of you! Lighten up please.

3
★★★☆☆

Are these people serious? As a Dr. I know that when you cannot get an apt, or when you are rescheduled several times like that one woman w her child's physical that it is not the secretary's fault, it is the Dr. who is telling them to cancel the apt b/c her schedule has changed. do you really believe that the secretary has the right to change the Dr's schedule on her own? Stop blaming the front desk staff and open your eyes and realize it is the Dr who is telling the girls to reschedule etc b/c THEY cannot make it!!! I used to take my children there but no longer do b/c we moved to Hingham, and as a Dr. I know that it was not the front desk's fault, it was b/c the Dr. had a lot going on and asked them to reschedule, which is fine, but do not blame the secretary's for it! I do not understand how you woman can place blame on these girls and believe they are the ones changing the schedules. Overall that office does a great job with fitting people in if the child really needs to be seen. There are so many parent's who run to the Dr. for every little thing and it is just ridiculous. Our bodies are meant to heal ourselves, don't you know too many antibiotics are very bad for you! i don't even give them to my own children,I give them homeopathics or let their bodies heal naturally, and they are NEVER sick b/c of this. If you don't get an apt the same day its prob b/c the nurse realizes you do not need one in the first place. i have friends who go there still, and said they always get seen the same day if needed. They work very hard,Pediatrics is a tough field primarily b/c you have to deal with mothers like all of you! Lighten up please.

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My daughter was just born when I took her for her first appt with Dr Towerson...who was very caring and gentle to my baby all the time...she was so sweet...unfortunately I can't say the same thing regarding her staff the medical assistants and Cheryl were very nice to us all the time but the front desk people were rude, obnoxious, unhappy and unfriendly...I was putting in hold all the time...to get an appt sooner was a nightmare...it seems the girl was doing me a favor...My daughter was an infant who suffered from ear infections and had to be watched close on her kidney development...she was getting sick so often minimum once a month...and I never received the treatment and consideration that a first time parent should get...I end up changing to a very nice private clinic located in chestnut hill...I do miss Dr Torwerson but I don't want to go to any aggravation when I need to book an appt for my baby.I don't recommend this place to anybody...

2
★★☆☆☆

My daughter was just born when I took her for her first appt with Dr Towerson...who was very caring and gentle to my baby all the time...she was so sweet...unfortunately I can't say the same thing regarding her staff the medical assistants and Cheryl were very nice to us all the time but the front desk people were rude, obnoxious, unhappy and unfriendly...I was putting in hold all the time...to get an appt sooner was a nightmare...it seems the girl was doing me a favor...My daughter was an infant who suffered from ear infections and had to be watched close on her kidney development...she was getting sick so often minimum once a month...and I never received the treatment and consideration that a first time parent should get...I end up changing to a very nice private clinic located in chestnut hill...I do miss Dr Torwerson but I don't want to go to any aggravation when I need to book an appt for my baby.I don't recommend this place to anybody...

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We love Dr.Tewarson and that is the ONLY reason we haven't left yet. The doctors are great, the staff is doing the best they can. Nobody has ever been rude to me. But something just doesn't add up. Hard to get appointments. And their busy schedule is only half the problem. I have been trying to reach someone on the phone to schedule a follow-up for 2 weeks. I was hoping to talk to somebody in person, but no luck. If you are trying to leave a message, make it short, cause you will be cut off after 30 seconds. Seems like they are trying to automate their process for "better care", but they went in the wrong direction.
Dr.Tewarson has been taking care of my daughter since her birth and they have a very good rapport. I was always amazed as how calm my baby would be during the exams. And now she is all grown up and we moved and I still drive to Watertown cause I just see how great appointments go.
But for my busy schedule and for my peace of mind.. this has been a very stressful place to deal with. I am starting to quietly hate it!

4
★★★★☆

We love Dr.Tewarson and that is the ONLY reason we haven't left yet. The doctors are great, the staff is doing the best they can. Nobody has ever been rude to me. But something just doesn't add up. Hard to get appointments. And their busy schedule is only half the problem. I have been trying to reach someone on the phone to schedule a follow-up for 2 weeks. I was hoping to talk to somebody in person, but no luck. If you are trying to leave a message, make it short, cause you will be cut off after 30 seconds. Seems like they are trying to automate their process for "better care", but they went in the wrong direction.
Dr.Tewarson has been taking care of my daughter since her birth and they have a very good rapport. I was always amazed as how calm my baby would be during the exams. And now she is all grown up and we moved and I still drive to Watertown cause I just see how great appointments go.
But for my busy schedule and for my peace of mind.. this has been a very stressful place to deal with. I am starting to quietly hate it!

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I have found the staff helpful and rarely have to wait long when I show up for an appointment. Dr. Gonzalez explains things clearly, and her staff has been very good about getting referrals done. I am definitely satisfied with the care that my child care is getting and would recommend the practice.

4
★★★★☆

I have found the staff helpful and rarely have to wait long when I show up for an appointment. Dr. Gonzalez explains things clearly, and her staff has been very good about getting referrals done. I am definitely satisfied with the care that my child care is getting and would recommend the practice.

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My two children are patients of Dr. Pam??s and I could not imagine what I would do without her. She is fabulous, very thorough and caring doctor. She truly stands out as does her staff. I am always greeted so nicely when I call and I find all the staff so personable and nice to my children. I have been with this practice for about 8 years now and would not even think of going any where else ?? it is the absolute best.

I have to also say that Dr. Tuli and Dr. Gonzalez are excellent doctors as well and did a great job in covering for Dr. Pam. Both my children were well taken care of by these MDs in Dr. Pam??s absence.

The medical assistants, secretaries, office manager (everyone working up front) does a fantastic job ?? all my interactions with these folks have been positive. I am so grateful to them all for fitting my kids in for an appointment or taking the time to give me advice over the phone, etc. They are exceptional and Caritas is lucky to have such wonderful staff ?? they are an asset to the practice!

5
★★★★★

My two children are patients of Dr. Pam??s and I could not imagine what I would do without her. She is fabulous, very thorough and caring doctor. She truly stands out as does her staff. I am always greeted so nicely when I call and I find all the staff so personable and nice to my children. I have been with this practice for about 8 years now and would not even think of going any where else ?? it is the absolute best.

I have to also say that Dr. Tuli and Dr. Gonzalez are excellent doctors as well and did a great job in covering for Dr. Pam. Both my children were well taken care of by these MDs in Dr. Pam??s absence.

The medical assistants, secretaries, office manager (everyone working up front) does a fantastic job ?? all my interactions with these folks have been positive. I am so grateful to them all for fitting my kids in for an appointment or taking the time to give me advice over the phone, etc. They are exceptional and Caritas is lucky to have such wonderful staff ?? they are an asset to the practice!

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I completely understand the parents that are sticking up for a doctors office that has been nothing hospitable to them. I myself was one of those parents until 6 months ago, when I decided to switch pediatricians. I was a child who myself saw Dr. Pam, then when I had my children I had them see her also. I love Dr. Pam, I always have and always will!! She makes children so comfortable and is very loving and gentle. The office staff has been rude at times but seem to get the job done. My concern came when Dr. Pam went on medical leave. My youngest daughter turned two in Dec and I had an appt. set up for around then, I was called to cancel and resheduale her 2 year old well appt. 4 times!!!! Now her appt Is on may!!! She will be 2 1/2!!!! They refused to let her see another doctor there for a well appt. So now I decided to change doctors and they needed 3 weeks to get my children's medical records sent to the new Dr!!! So the new Dr won't see her until they get those. I'm trying to get my daughter into school and can't because she had no 2 year check up yet!!!! As you all can see this is very frustrating and as a happy patient for many years I have history with this place. I just hope that Noone else ends up being as disappointed as I was in this place!

2
★★☆☆☆

I completely understand the parents that are sticking up for a doctors office that has been nothing hospitable to them. I myself was one of those parents until 6 months ago, when I decided to switch pediatricians. I was a child who myself saw Dr. Pam, then when I had my children I had them see her also. I love Dr. Pam, I always have and always will!! She makes children so comfortable and is very loving and gentle. The office staff has been rude at times but seem to get the job done. My concern came when Dr. Pam went on medical leave. My youngest daughter turned two in Dec and I had an appt. set up for around then, I was called to cancel and resheduale her 2 year old well appt. 4 times!!!! Now her appt Is on may!!! She will be 2 1/2!!!! They refused to let her see another doctor there for a well appt. So now I decided to change doctors and they needed 3 weeks to get my children's medical records sent to the new Dr!!! So the new Dr won't see her until they get those. I'm trying to get my daughter into school and can't because she had no 2 year check up yet!!!! As you all can see this is very frustrating and as a happy patient for many years I have history with this place. I just hope that Noone else ends up being as disappointed as I was in this place!

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I am an RN and I currently see Dr Tewarson for my daughter's medical care. When I call, the front staff asks if I'd like an appointment or if I would like to speak to a Nurse. Most of the time, I am just looking for an appointment, and most of the time, I am able to get a same day appointment with Dr Pam. However, sometimes, I am referred to a different Physician, and again, most of the time, it's "same day". Now, when I get there, it's a Pediatric office, so, yes, there are sometimes many children in the waiting room (remembering there are three Doctors practicing within this office at the same time), however, at most, I wait 20minutes before being brought back to an exam room by one of the Medical Assistants who are always gentle and kind! I'm not sure how or what the office staff has done to anger so many people, but, the multiple times I've been there, I have had nothing but a positive experience. I would recommend this practice to anyone looking for quality care!

5
★★★★★

I am an RN and I currently see Dr Tewarson for my daughter's medical care. When I call, the front staff asks if I'd like an appointment or if I would like to speak to a Nurse. Most of the time, I am just looking for an appointment, and most of the time, I am able to get a same day appointment with Dr Pam. However, sometimes, I am referred to a different Physician, and again, most of the time, it's "same day". Now, when I get there, it's a Pediatric office, so, yes, there are sometimes many children in the waiting room (remembering there are three Doctors practicing within this office at the same time), however, at most, I wait 20minutes before being brought back to an exam room by one of the Medical Assistants who are always gentle and kind! I'm not sure how or what the office staff has done to anger so many people, but, the multiple times I've been there, I have had nothing but a positive experience. I would recommend this practice to anyone looking for quality care!

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As a parent of an almost 3 yr. old and a 7 month old, I am appalled at the negative reviews written about this clinic. When I am there with my children, I have never seen any front office staff disrespect, be curt, or roll their eyes toward any parent. The staff will go above and beyond to try and make sure sick visit appointments are available that day. Sometimes the primary doctor a parent wants to see is unavailable and the front office always gives the parent the choice of other available doctors that day. If your child is THAT SICK, you will take the appointment they offer you and actually leave work before 5:00 p.m.Dr. Pam has the patience of a saint and always makes and takes the time to see a child. Her bedside manner is so caring and gentle. I know my children love her to sing to them and it puts them at ease.In closing, I understand everyone has a bad day now and then, but to go into an office and verbally abuse, point fingers at etc., the staff who are trying their best to be accommodating is unfair and unnecessary. I WOULD RECOMMEND THIS PEDIATRIC OFFICE, DOCTORS, NURSES, SUPPORT STAFF, ETC., TO ANYONE SEARCHING FOR A NEW DOCTOR/CLINIC.

5
★★★★★

As a parent of an almost 3 yr. old and a 7 month old, I am appalled at the negative reviews written about this clinic. When I am there with my children, I have never seen any front office staff disrespect, be curt, or roll their eyes toward any parent. The staff will go above and beyond to try and make sure sick visit appointments are available that day. Sometimes the primary doctor a parent wants to see is unavailable and the front office always gives the parent the choice of other available doctors that day. If your child is THAT SICK, you will take the appointment they offer you and actually leave work before 5:00 p.m.Dr. Pam has the patience of a saint and always makes and takes the time to see a child. Her bedside manner is so caring and gentle. I know my children love her to sing to them and it puts them at ease.In closing, I understand everyone has a bad day now and then, but to go into an office and verbally abuse, point fingers at etc., the staff who are trying their best to be accommodating is unfair and unnecessary. I WOULD RECOMMEND THIS PEDIATRIC OFFICE, DOCTORS, NURSES, SUPPORT STAFF, ETC., TO ANYONE SEARCHING FOR A NEW DOCTOR/CLINIC.

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In a small community like Watertown , not much gets past the parents, especially when people who are, for whatever reason ignorant enough to smear not only the practice but those who are not affiliated with the issues at hand, it takes away from parents like myself who enjoy this within. As a parent and previous patient myself , one who works in the medical field am appalled at how fast someone is willing to blast the bad but never show the good ! So now those of us who love this pediatric group are coming out in full force. When I need an appointment if I call and the phones are busy I will call back . If it is an emergency I will go to the ER. This practice does not revolve around me and the times I want for I am THANKFUL to get in. I never find them curt , but I do have to say that over the years the rude people I saw were in the waiting room , amaze me and I often wonder what manners they were taught as a child....My Story ....I saw Dr Tuli , my daughter was sick and she had an opening. While I was waiting a very rude man has his finger pointing in the secretary's face , he was screaming about his appointment being cancelled, one the the Dr's were out . The girl did all she could but it wasnt good enough and he demanded to be seen or he was going to report them he was so loud that it brought silence to the waiting area.. The girl obviously distraught couldnt help him because he refused to see a covering Dr.. if your child is THAT sick and you are THAT concerned then you will see that MD and be thankful they had appt's left.I understand myself the frustration of not seeing your own MD , even us adults have issues seeing our own physicians. But I can understand and relate to things happening without making an arse of myself and without the bashing here that just makes me wonder if you are that concerned why not sign your name. Because of the care my child gets I dont mind waiting , I do understand that in a GOOD practice there is a wait for a GOOD doctor. I know these girls work very hard and will go out of their way for you if needed . Give a little , get a lot back .

Patty Fitzgerald

5
★★★★★

In a small community like Watertown , not much gets past the parents, especially when people who are, for whatever reason ignorant enough to smear not only the practice but those who are not affiliated with the issues at hand, it takes away from parents like myself who enjoy this within. As a parent and previous patient myself , one who works in the medical field am appalled at how fast someone is willing to blast the bad but never show the good ! So now those of us who love this pediatric group are coming out in full force. When I need an appointment if I call and the phones are busy I will call back . If it is an emergency I will go to the ER. This practice does not revolve around me and the times I want for I am THANKFUL to get in. I never find them curt , but I do have to say that over the years the rude people I saw were in the waiting room , amaze me and I often wonder what manners they were taught as a child....My Story ....I saw Dr Tuli , my daughter was sick and she had an opening. While I was waiting a very rude man has his finger pointing in the secretary's face , he was screaming about his appointment being cancelled, one the the Dr's were out . The girl did all she could but it wasnt good enough and he demanded to be seen or he was going to report them he was so loud that it brought silence to the waiting area.. The girl obviously distraught couldnt help him because he refused to see a covering Dr.. if your child is THAT sick and you are THAT concerned then you will see that MD and be thankful they had appt's left.I understand myself the frustration of not seeing your own MD , even us adults have issues seeing our own physicians. But I can understand and relate to things happening without making an arse of myself and without the bashing here that just makes me wonder if you are that concerned why not sign your name. Because of the care my child gets I dont mind waiting , I do understand that in a GOOD practice there is a wait for a GOOD doctor. I know these girls work very hard and will go out of their way for you if needed . Give a little , get a lot back .

Patty Fitzgerald

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1 out of 1 people found this review helpful.

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As a mom and a Nurse Practitioner, I feel that the staff at Caritas Pediatrics is Amazing!!! Most people do not realize how busy a pediatric practice can be. I am sorry to see that the other parents on here are to blinded by their own demands to see just how wonderful this staff really is. They have gone above and beyond for me, whether it be fitting my girls in last minute if sick (even if they see another M.D., they get seen) We may have to wait a while to see Dr. Tewarson, but its worth it.I know we wait b/c she takes so long with each child giving them each a very thorough exam that even impresses me(and I thought I was thorough w. my pts.!) People have commented that they wait b/c of the staff when that is simply not true. You wait until the Dr. is done with there pts. I was appalled at our last visit when I witnessed a mother screaming at the secretary b/c she had to wait. She got so out of hand that the manager had to come and pull her aside. All while the sweet secretary just sat there and took it. I cant say I would have done the same. What is wrong with people, why have we gotten so cruel and demanding? We all want the very best for our children and I know that I am getting it here. As a matter a fact, my nanny told me that while at the park with the girls the other day she was talking to another mom who was just raving about the practice and how hard those girls work! Like I said before, people have NO idea the demands of a pediatric practice, and the staff are well educated in their field, and most of all handle it all with grace!Meredith(mother of two)

5
★★★★★

As a mom and a Nurse Practitioner, I feel that the staff at Caritas Pediatrics is Amazing!!! Most people do not realize how busy a pediatric practice can be. I am sorry to see that the other parents on here are to blinded by their own demands to see just how wonderful this staff really is. They have gone above and beyond for me, whether it be fitting my girls in last minute if sick (even if they see another M.D., they get seen) We may have to wait a while to see Dr. Tewarson, but its worth it.I know we wait b/c she takes so long with each child giving them each a very thorough exam that even impresses me(and I thought I was thorough w. my pts.!) People have commented that they wait b/c of the staff when that is simply not true. You wait until the Dr. is done with there pts. I was appalled at our last visit when I witnessed a mother screaming at the secretary b/c she had to wait. She got so out of hand that the manager had to come and pull her aside. All while the sweet secretary just sat there and took it. I cant say I would have done the same. What is wrong with people, why have we gotten so cruel and demanding? We all want the very best for our children and I know that I am getting it here. As a matter a fact, my nanny told me that while at the park with the girls the other day she was talking to another mom who was just raving about the practice and how hard those girls work! Like I said before, people have NO idea the demands of a pediatric practice, and the staff are well educated in their field, and most of all handle it all with grace!Meredith(mother of two)

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For all those people critizing this practice I think the staff is great and wonderful to me. I bring my son here and they are very good with our family. They always go extra miles for me and make me feel they care about my son's health and care. They always take care of my referrals immediatly when I ask for them and fit me in when he is sick. I was upset when the daycare's mothers told me about this site and all the negative comments. I always tell the staff that I appreciate their help. The practice is very busy, but the staff handles it well. I know the phones can get busy, but what do you expect from a busy place with popular doctors. Keep up the good work everyone! I love this place, hectic and all !!!!

5
★★★★★

For all those people critizing this practice I think the staff is great and wonderful to me. I bring my son here and they are very good with our family. They always go extra miles for me and make me feel they care about my son's health and care. They always take care of my referrals immediatly when I ask for them and fit me in when he is sick. I was upset when the daycare's mothers told me about this site and all the negative comments. I always tell the staff that I appreciate their help. The practice is very busy, but the staff handles it well. I know the phones can get busy, but what do you expect from a busy place with popular doctors. Keep up the good work everyone! I love this place, hectic and all !!!!

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I have been in this practice for over 8 yrs and have seen all the doctors they are all great the front staff has always been wonderful to me and my family. People do not understand half the stuff the front staff has to deal with I have actually been physically in the office when patients have come in yelling, screaming and cursing at the front staff for no real reason or just because they do not have any manners and feel that just because they are on the other side of the counter can treat the staff like crap.. That is not right and they should all be treated with respect.. if you give respect you will get respect in return. The assistants are all very helpful and generous I love them and my kids do too. I have never had a problem with anyone in this office and would recommended it. GOOD JOB LADIES!!!!

5
★★★★★

I have been in this practice for over 8 yrs and have seen all the doctors they are all great the front staff has always been wonderful to me and my family. People do not understand half the stuff the front staff has to deal with I have actually been physically in the office when patients have come in yelling, screaming and cursing at the front staff for no real reason or just because they do not have any manners and feel that just because they are on the other side of the counter can treat the staff like crap.. That is not right and they should all be treated with respect.. if you give respect you will get respect in return. The assistants are all very helpful and generous I love them and my kids do too. I have never had a problem with anyone in this office and would recommended it. GOOD JOB LADIES!!!!

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I would like to say this is a great practice I have been bringing my son since he was born. The doctors are great! The front staff is a lot of help and they are very kind to me. They have never given me any trouble and they always go an extra mile to help with anything I need !. I would recommend this practice to anyone.

5
★★★★★

I would like to say this is a great practice I have been bringing my son since he was born. The doctors are great! The front staff is a lot of help and they are very kind to me. They have never given me any trouble and they always go an extra mile to help with anything I need !. I would recommend this practice to anyone.

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After 16 years, I have to go to another pediatric practice. I can no longer tolerate the staff here. I have an 11 and an 16 year old child, and although they are used to Dr. Tewarson, the practices there are too horrific to continue to tolerate. The wait in that office is impossible, but nothing like the wait on the phone. I would not recommend this practice to anyone. I am so sorry to have to say all of this because I really feel we have developed a nice relationship with Dr. Tewarson.

2
★★☆☆☆

After 16 years, I have to go to another pediatric practice. I can no longer tolerate the staff here. I have an 11 and an 16 year old child, and although they are used to Dr. Tewarson, the practices there are too horrific to continue to tolerate. The wait in that office is impossible, but nothing like the wait on the phone. I would not recommend this practice to anyone. I am so sorry to have to say all of this because I really feel we have developed a nice relationship with Dr. Tewarson.

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Appointment staff and Billing staff are absolutely horrible. I wonder do they ever care for the job they do or just playing with the reputation of good doctors.
I had to make a hard decision to leave the Dr. Pam because of bad staff. Dr. Pam took care of my son from birth till 2 years and was very happy for me as a parent. Staff is very bad and lousy billing and appointments staff. As mentioned by previous reviewer, I wish Dr. Pam moves to some other practice group to save some goodness in the medical field.

1
★☆☆☆☆

Appointment staff and Billing staff are absolutely horrible. I wonder do they ever care for the job they do or just playing with the reputation of good doctors.
I had to make a hard decision to leave the Dr. Pam because of bad staff. Dr. Pam took care of my son from birth till 2 years and was very happy for me as a parent. Staff is very bad and lousy billing and appointments staff. As mentioned by previous reviewer, I wish Dr. Pam moves to some other practice group to save some goodness in the medical field.

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Dr Pam is wonderful. She is informative and very caring with my son. She does everything possible to ensure his well being, ordering tests and referrals in a timely way, etc.The staff, however, I have found curt and unprofessional. They have made billing mistakes and have caused delays in our visits/making appointments. I wish Dr. Pam would go to another practice. Frankly, though, I have had problems with the medical staff at St. Elizabeth's and other Carita's affiliates. too. No wonder why they are going bankrupt.

3
★★★☆☆

Dr Pam is wonderful. She is informative and very caring with my son. She does everything possible to ensure his well being, ordering tests and referrals in a timely way, etc.The staff, however, I have found curt and unprofessional. They have made billing mistakes and have caused delays in our visits/making appointments. I wish Dr. Pam would go to another practice. Frankly, though, I have had problems with the medical staff at St. Elizabeth's and other Carita's affiliates. too. No wonder why they are going bankrupt.

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.

He has treated my two children since they were born. He is calm, caring, and very kind to the children and us, their parents. His assistant, Grisele, is the highlight of my little boy's visits - he loves her! I would absolutely recommend this practice to anyone. I will admit, on the rare occasion, I have had a negative reaction from the staff, but overall, they have been great. Everyone has a bad day once in a while!

5
★★★★★

He has treated my two children since they were born. He is calm, caring, and very kind to the children and us, their parents. His assistant, Grisele, is the highlight of my little boy's visits - he loves her! I would absolutely recommend this practice to anyone. I will admit, on the rare occasion, I have had a negative reaction from the staff, but overall, they have been great. Everyone has a bad day once in a while!

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I have to say that Dr. Gonzalez has been great with my daughter, especially having her follow-up with the appropiate specialists when there were concerns involved. The staff have always been pleasant with me when checking in at the front desk, as well as speaking with me on the phone. The office is a very BUSY practice and I give "Kudos" to the Front-Line secretaries dealing with the diversity of families coming through calm and/or anxious. They handle all situations with excellent customer service! They have to...They get the brunt end of the deal! Good Job Guys! See you soon!
- Michaela's Mom

5
★★★★★

I have to say that Dr. Gonzalez has been great with my daughter, especially having her follow-up with the appropiate specialists when there were concerns involved. The staff have always been pleasant with me when checking in at the front desk, as well as speaking with me on the phone. The office is a very BUSY practice and I give "Kudos" to the Front-Line secretaries dealing with the diversity of families coming through calm and/or anxious. They handle all situations with excellent customer service! They have to...They get the brunt end of the deal! Good Job Guys! See you soon!
- Michaela's Mom

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.

I was directed to these post and I suppose ones mans trash is another treasure . I have Dr Pam .. I love her !! I would not see Dr Gonzalez , I find her curt , quick to cut and not thorough and Dr Pam's staff is wonderful !! Her assistant and her secretary are fabulous kind and caring !! We should not paint all the staff with such a broad brush !

I couldnt find fault with the whole staff. after all they provide us a service and are there when many others MD's arent .. Who else has weekend appointments and evenings ? There are pros and cons but in an over all view .I love it !!

4
★★★★☆

I was directed to these post and I suppose ones mans trash is another treasure . I have Dr Pam .. I love her !! I would not see Dr Gonzalez , I find her curt , quick to cut and not thorough and Dr Pam's staff is wonderful !! Her assistant and her secretary are fabulous kind and caring !! We should not paint all the staff with such a broad brush !

I couldnt find fault with the whole staff. after all they provide us a service and are there when many others MD's arent .. Who else has weekend appointments and evenings ? There are pros and cons but in an over all view .I love it !!

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.

Dr. Gonzalez will do whatever is necessary to help you out with your child. I have a 7 month old son and she has gone above and beyond to help me raise a healthy child. She has completed each vaccine separately, stayed late to accommodate my hectic schedule, and spoken with me on the phone to ease any fears or concerns I have. The remainder of the office, however, I have little to say. They are rude, curt, impatient, unresponsive, and downright unhappy on the phone and in person. The only person responsive to my concerns was Cheryl ~ A+ for her! So, I'm currently debating finding a new pediatrician whose office staff will be more professional and friendly to a first time mom with an otherwise healthy baby boy.

2
★★☆☆☆

Dr. Gonzalez will do whatever is necessary to help you out with your child. I have a 7 month old son and she has gone above and beyond to help me raise a healthy child. She has completed each vaccine separately, stayed late to accommodate my hectic schedule, and spoken with me on the phone to ease any fears or concerns I have. The remainder of the office, however, I have little to say. They are rude, curt, impatient, unresponsive, and downright unhappy on the phone and in person. The only person responsive to my concerns was Cheryl ~ A+ for her! So, I'm currently debating finding a new pediatrician whose office staff will be more professional and friendly to a first time mom with an otherwise healthy baby boy.

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I have 2 doctors here for my children and I LOVE the office. Those girls are hard workers , the manager is always willing to go the extra mile and the hours are great no wonder they are so busy !! ...

They have weekend hours and you get to rotate on all the pediatricians

Mrs B

4
★★★★☆

I have 2 doctors here for my children and I LOVE the office. Those girls are hard workers , the manager is always willing to go the extra mile and the hours are great no wonder they are so busy !! ...

They have weekend hours and you get to rotate on all the pediatricians

Mrs B

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Dr. Shirley Gonzalez was our pediatrician since the birth of my son 3.5 years ago, and also for my 18 month old daughter. She really is a wonderful physician but unfortunately we could no longer stand dealing with the staff in this office. These are some of the most callous, unprofessional people I have ever encountered. From repeated billing errors to down-right nasty behavior. We have been asking them to provide my children's medical records to their new physicians for a month and a half..Today I followed up and was told that they "have been trying since last week but their copy machine is broken". You can't get through a sentence without being interrupted by the woman who answers the phone. Unacceptable.

After one too many incidents with rude secretaries and condescending physician's assistants, we made the switch to Newton-Wellesley Pediatrics. From our very first visit, the atmosphere was 100% more welcoming. I kick myself for not making the change sooner!

1
★☆☆☆☆

Dr. Shirley Gonzalez was our pediatrician since the birth of my son 3.5 years ago, and also for my 18 month old daughter. She really is a wonderful physician but unfortunately we could no longer stand dealing with the staff in this office. These are some of the most callous, unprofessional people I have ever encountered. From repeated billing errors to down-right nasty behavior. We have been asking them to provide my children's medical records to their new physicians for a month and a half..Today I followed up and was told that they "have been trying since last week but their copy machine is broken". You can't get through a sentence without being interrupted by the woman who answers the phone. Unacceptable.

After one too many incidents with rude secretaries and condescending physician's assistants, we made the switch to Newton-Wellesley Pediatrics. From our very first visit, the atmosphere was 100% more welcoming. I kick myself for not making the change sooner!

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My child also sees Dr Gonzales and she is an excellent doctor, but I have had repeated problems reaching her office by telephone and sometimes when I do reach them, her office staff can be extremely rude. Honestly, I wish she would leave this practice, take her patients and pick up with new staff someplace else..

2
★★☆☆☆

My child also sees Dr Gonzales and she is an excellent doctor, but I have had repeated problems reaching her office by telephone and sometimes when I do reach them, her office staff can be extremely rude. Honestly, I wish she would leave this practice, take her patients and pick up with new staff someplace else..

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1 out of 1 people found this review helpful.

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Dr. Shirley Gonzalez has been seeing my children for the past two and a half years. She is thorough in her examinations, and willing to answer any questions I may have. She gives me little handouts to go along with various stages of my children's development - things such as teething, discipline, potty training, etc. I also like that she follows up with a phone call after a sick visit to make sure the child is doing fine.

4
★★★★☆

Dr. Shirley Gonzalez has been seeing my children for the past two and a half years. She is thorough in her examinations, and willing to answer any questions I may have. She gives me little handouts to go along with various stages of my children's development - things such as teething, discipline, potty training, etc. I also like that she follows up with a phone call after a sick visit to make sure the child is doing fine.

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This group was recommended to me by a couple of people. The doctors are very good with my son. He loves his doctor as she takes the time to talk to him. He is no longer scared to see the doctor. Generaly they are nice about giving you appointemnts and see you immediately in an emergency.

4
★★★★☆

This group was recommended to me by a couple of people. The doctors are very good with my son. He loves his doctor as she takes the time to talk to him. He is no longer scared to see the doctor. Generaly they are nice about giving you appointemnts and see you immediately in an emergency.

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Review Partner
.

This group was recommended to me by a couple of friends. The doctors are very good with my son. He loves his doctor as she takes the time to talk to him. He is no longer scared to see the doctor. Generaly they are nice about giving you

2
★★★★☆

This group was recommended to me by a couple of friends. The doctors are very good with my son. He loves his doctor as she takes the time to talk to him. He is no longer scared to see the doctor. Generaly they are nice about giving you

 

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